87% of the terms sales & marketing use to describe each other are negative.
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Transcript of 87% of the terms sales & marketing use to describe each other are negative.
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87% of the terms sales & marketing use to describe each other are negative.
Source: Corporate Executive Board survey, http://bit.ly/wQCz4b
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Search EngineOptimizationBlogging & Social Media
Lead Generation
Email & Automation
Marketing Analytics
Lead Management
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Only45% of companies have established a company-wide definition of a sales-ready lead.
2009 survey by MarketingSherpa, http://bit.ly/zL3sf0
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Search EngineOptimizationBlogging & Social Media
Lead Generation
Email & Automation
Marketing Analytics
Lead Management
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Companies with strong sales & marketing alignment get20% annual revenue growth.
2010 study by the Aberdeen Group, http://bit.ly/zmIJQD
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Search EngineOptimizationBlogging & Social Media
Lead Generation
Email & Automation
Marketing Analytics
Lead Management
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All You Need to Knowto Align Sales and Marketing
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Mike VolpeChief Marketing Officer, HubSpot
@mvolpe
Mark RobergeVP of Sales, HubSpot
@markroberge
#SMARKETING
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SALES MARKETING
Source: Corporate Executive Board http://bit.ly/wQCz4b
“simple-minded”“cowboys”
“incompetent”“paper pushers”
“academics”“irrelevant”
#SMARKETING
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Sales + Marketing =Smarketing
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Before Starting with Smarketing1
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Before You Begin Smarketing
1. Set up closed-loop
reporting
2. Agree on terminology
3. Implement an SLA
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Traditional Marketing
Marketing Sales
Problems:• Duplicate leads• Limited lead information• No feedback from sales• No ROI Measurement
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Closed Loop Marketing
Marketing Sales
• de-duplicate leads• import to CRM• lead intelligence
• contact info & status updates• closed loop data to analyze
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Customers by Marketing Source
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Conversion Assists Report
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Closed-loop Lead Intelligence
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Closed Loop Social Intelligence
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Closed Loop CRM Integration
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Closed Loop Lead Alerts
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Before You Begin Smarketing
1. Set up closed-loop
reporting
2. Agree on terminology
3. Implement an SLA
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Define Your Funnel Stages
VisitorsLeads / Inquiries
Marketing Qualified LeadsSales Qualified Leads
OpportunitiesCustomers
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What is an MQL?
Stimulate Interest
Follow-upQuickly
Avoid TakeOrders
Fit
Interest
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MQL Examples• A contact at a company that
has filled out a landing page, and works at a company of 200-1,000 employees in North America.
• A contact at a company in the US who filled out the form to request a sales demo or started a trial.
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Grade Your Leads
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Before You Begin Smarketing
1. Set up closed-loop
reporting
2. Agree on terminology
3. Implement an SLA
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SLAs Go Both WaysMarketing to Sales• Number and quality of leads
required to hit company revenue goals
Sales to Marketing• Speed and depth of lead follow-up
that makes economic sense
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The Marketing SLA• How many leads of a certain
quality does a sales rep need to make quota?
• How many leads does a sales rep need to be busy 100% of the time?
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The Marketing SLA• Will sales do any
prospecting?• What % of sales
opportunities will marketing originate?
• What % of sales opportunities will marketing influence?
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Computing the Marketing SLA
MQL Type
Average Revenue
/ Custome
r
MQL to Customer Close
%
Value per MQL
Whitepaper $160,000 1.0% $1,600Webinar $100,000 1.5% $3,000Online Demo
$150,000 2.0% $3,000
Tradeshow $125,000 1.0% $1,250Contact Sales
$110,000 10.0% $11,000
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The Sales SLA• How many call/email
attempts should sales make for every lead of a certain quality to not waste leads?
• With X leads and Y hours / month, how many follow-up attempts should sales be able to complete per lead?
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Computing the Sales SLA
* Data has been altered from actual HubSpot data for the purposes of this presentation
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Example SLAs• Marketing will deliver 100
MQLs per sales rep per month
• Sales will make 1 follow-up attempt in 4 business hours, with 5 attempts in 14 days
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ManagingSmarketing2
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Managing Smarketing
1. Dashboards & Reports
2. Meetings
3. Other Communication
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DashboardsGet individuals and teams to fix problems without management intervention.
• Frequent• Public• Transparent
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Marketing Dashboards
http://blog.hubspot.com/blog/tabid/6307/bid/14222/The-One-Graph-Marketers-Should-Update-Daily-The-Leads-Waterfall.aspx
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Marketing Dashboards
http://blog.hubspot.com/blog/tabid/6307/bid/14222/The-One-Graph-Marketers-Should-Update-Daily-The-Leads-Waterfall.aspx
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Sales Dashboards
* Data has been altered from actual HubSpot data for the purposes of this presentation
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Sales Dashboards
* Data has been altered from actual HubSpot data for the purposes of this presentation
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Sales Dashboards
* Data has been altered from actual HubSpot data for the purposes of this presentation
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Sales Dashboards
* Data has been altered from actual HubSpot data for the purposes of this presentation
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Monthly Reports
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Managing Smarketing
1. Dashboards & Reports
2. Meetings
3. Other Communication
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Weekly Smarketing Meeting
• Goal: Get / stay on same page
• Everyone attends
• Point person from each team runs
meeting
• Size of meeting determines format
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Monthly Management Meeting
• Key managers attend
• Lots of discussion
• Dive deeper into more contentious
issues
• Resolve disputes
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Managing Smarketing
1. Dashboards & Reports
2. Meetings
3. Other Communication
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Other Communication
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Other Communication
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Summary of Smarketing Tips
1. Before you begin Smarketing1. Set up closed-loop reporting metrics2. Add closed-loop lead intelligence and info3. Agree on funnel stage terminology4. Implement an SLA for both teams
2. Managing Smarketing1. Daily dashboards drive behavior2. Monthly reports provide transparency3. Weekly Smarketing meeting4. Monthly management meeting5. Consolidate other communication
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What is HubSpot?
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You can do marketing this way.
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Or you can do marketingthis way.
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Customers
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2011: Our BIGGEST Year Yet
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#17
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$32M
Strategic investments.
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Search EngineOptimizationBlogging & Social Media
Lead Generation
Email & Automation
Marketing Analytics
Lead Management
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THANK YOU.MIKE VOLPEChief Marketing Officer, HubSpot
@mvolpe
Mark RobergeVP of Sales, HubSpot
@markroberge
#SMARKETING
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Get a Free Assessment of Your Marketing:www.HubSpot.com/IMA
WebinarQ&A
#SMARKETING