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Delivering Extreme Value, Excellence & Peace of Mind 24x7

AgendaAgenda

• Meeting Purpose • SYSTMS of NY Company • Current State and Recommendation• ITProCare Solution• Summary and Q&A

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SYSTMS of New YorkSYSTMS of New York

• Established in November, 2005• Headquartered in Rochester, NY• Regional Offices in Texas and Florida • Grew over 60% in 2010 with average GP of 50.5%• 80% of our employees are experienced IT consultants

and trainers• Established accounts nationwide• OGS, GSA & E-Rate certified

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Our MissionOur Mission

We will provide our customers with unparalleled support by delivering extreme value, excellence and peace of mind 24 x 7. We will strive to surpass customer expectations and will treat every IT operation as if it were our own.

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• Ed Beck, President & CMSO, Owner• Keith Wrubleski, COO• Stephen Hare, CFO• Joe Aina, VP, Systems Technology, Owner• Tony Aina, VP, Network & Security, Owner

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Company ExecutivesCompany Executives

SolutionsSolutions• IT Procare

– Proactively monitoring and managing critical systems 24x7, 365 days a year.

• Consulting Services– Unified Communications

– Messaging & Authentication

– Cloud Computing

– Virtualization

– Business Continuity

– Network & Network Security

• Training– Developed customized courses for your IT staff

• Hardware & Software Products– Dell and all products they OEM, Fortinet, Arcsite, Cybernetics, VMWare, Microsoft

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Short List of Current ClientsShort List of Current Clients

• Manning & Napier• SeaComm Federal Credit

Union• Vision Bank• Rochester Institute of

Technology• Dorschel Automotive Group• Maynards Electric• Western New York Energy

• MARS• Town of Mendon• Brown and Brown Insurance• SUNY Cobleskill • Brighton Volunteer

Ambulance• Howard Hughes Medical

Institute• Doyle Security Systems• Town of Gates

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Your Current ChallengesYour Current Challenges

• 1 full-time IT staff - skills do not meet the requirements of the position (primarily desktop engineer)

• Struggle to maintain 24/7 support due to vacation and sick time

○ Cost factor for outside IT support

○ Unpredictable costs – Difficult to budget

• Reactive model - problems are addressed when issues are experienced by users

• Unacceptable down time

○ Costs the town time and money

• Recommended IT support ratio for server and desktop is 50:1. Gates has 100+ users

• Non-IT staff solicited for support

• Fines incurred associated to outages

• New environment has no redundancy – if the system goes down there is no backup

•No standardization in the environment

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• ITProCare is our suite of remote management services which combines a comprehensive IT management platform with a secure remote access technology to securely manage your IT infrastructure.

• ITProCare combines desktop, server, network, backup and application management into a single integrated system.

Solution: ITProCareSolution: ITProCare

Why Consider ITProCare?Why Consider ITProCare?

• Proactive management of IT infrastructure○ Decrease downtime and increase productivity

• 24x7 monitoring/management by a group of experts

• Remote management reduces mean time to repair

• Comprehensive management related to desktops, servers, networks and email

• Complete managed backup with data stored off-site

• Standardization○ Increase the reliability of infrastructure and reduce the mean time to repair

• Predictable monthly cost

• Opportunity to reduce TCO of IT operations

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ITProCare Solution OverviewITProCare Solution Overview

• Dedicated Support Team 24x7x365 including desktop engineer onsite for 8 hours/week*

• Unlimited Help Desk Phone Support (M-F 8:00 AM to 10:00 PM EST)

• Emergency Phone Support 24x7

• Unlimited Remote Control Support 24x7

• Customer Access Portal

• Monthly Health Reporting

• Management of manufacturer warranties and renewals

• Online Trouble Ticket Management

• Quarterly Business Reviews

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Total Desktop CareTotal Desktop Care

• 24x7 Monitoring and Preventive Maintenance oAlerts filtered and escalatedoProblems analyzed and escalatedoAnti-Virus management (includes licenses)oPatch management

– Critical & Important Security PatchesoDaily and weekly Spyware scan and removeoDisk monitoring and weekly removal of temp/junk files

• Asset Monitoring and Reporting (real time)

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Help DeskHelp Desk

• Access support through phone and email○ Phone Support between 8:00AM-10:00PM EST. ○ Toll-Free number for the end-user

○ Answered by an American Voice• Support via remote control• Services

○ PC and network troubleshooting

○ Handheld device configuration and troubleshooting

○ Administrative tasks

○ Software installations

○ Virus/Spyware removal

○ File/Folder restores

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Remote Server CareRemote Server Care

• 24X7 monitoring & troubleshootingoOperating System and Network ServicesoExchange/SharePointoSQLoSecurity Log Review

• Server Preventive Maintenance• Backup Management• Antivirus Management• Patch Management• Service Pack Installation• Spyware Detection and Removal

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Implementation ArchitectureImplementation Architecture

SYSTMS-NY Office

Servers

Desktops

Servers

Desktops

Servers

Desktops

Data center

Management Node

Management Node

Management Node

Internet

End customer login

SYSTMS-NY Engineers login

Web portalD&A server

SSH2

SSH2

SSH2

SSH2

SSLSSL

SSL

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Backup And Disaster Recovery Backup And Disaster Recovery

• 24x7 Monitoring and Management

• Data Restoration○ Individual files○ Exchange Mailboxes

• Off-site storage at 2 data centers

• Virtualization capabilities in the event of server failure

Backup and Disaster RecoveryBackup and Disaster Recovery

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Trend Reporting of Network DevicesTrend Reporting of Network Devices

• Basic and Advanced SNMP v2 or SNMP v3 Monitoring

• Trend reportso Port utilization, % Utilizationo Bandwidth utilizationo CRC errorso Availabilityo CPU, Memory utilization

Firewall ManagementFirewall Management

• 24x7 Monitoring and Escalation

• Configuration Management

• Change Control

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Executive ReportsExecutive Reports

• Executive reports are intended to give an overview of the activities carried out during the week or month

• Overview of assets, backup jobs, server health, security, hot fixes and preventive maintenance

• Individual reports reviewed monthlyo Executive Summaryo Health Monitoringo Asset Managemento Patch Managemento Preventative Maintenanceo Security o Microsoft Windows Server Event Log Monitoringo Microsoft Exchange Server Event Log Monitoring

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Asset Reporting FeaturesAsset Reporting Features

• Asset Reports o Softwareo Hardwareo Network Adapterso Userso Shareso Inventory Reports

• Extended hardware informationo Makeo Modelo Serial Number

• Change Asset Reportso Installed softwareo User creation and deletiono Installed hardwareo Hard disk space utilization o Shares…etc.

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Delivering Extreme Value, Excellence & Peace of Mind 24x7

Questions?

Thank youThank you