MONDAY JUNE 4

8.00AM TRANSFER FROM SYDNEY AIRPORT AND SYDNEY CBD TO BLUE MOUNTAINS

9.30AM REGISTRATION

10.00AM WELCOME

Sean Scallan, Conexus Financial

10.10AM ADVISERS UNDER SEIGE

The new education standards from FASEA come into effect on January 1, 2019.

New financial advisers will be required to obtain the equivalent of a bachelor’s

degree. The real concern, however, is the transition for existing advisers, who will

also have to meet new educational standards, yet to be announced by FASEA.

What impact will these incoming standards have on practice heads who may

want to sell or retire prematurely? Does this mean amalgamation, industry

financing or equity plays for succession planning, and should dealer groups be

preparing for this now? Will this force practice heads to decide to exit into

synthetic or early retirement? How do we preserve the industry knowledge and

how will this affect the licensee?

SPEAKERS

Sally Loane, chief executive, Financial Services Council

Dante De Gori, chief executive, Financial Planning Association

Dr Suzanne Doyle, head of advice, StatePlus

Moderator: Beau Riley, head of licensees and partnerships, TAL

10.50AM MANAGED ACCOUNTS: ARE WE ON TRACK?

Managed account structures add long-term and scalable cost-efficiency for the

industry, but are resources being directed towards what the client values?

Licensees must not only guide product and platform choices, but also ensure the

system works. Explore the $50 billion managed account industry – now in its

adolescence – and ask what the role of licensees is in helping firms build

sustainable, holistic and equitable managed account models that benefit

everybody.

SPEAKERS

Jon Hoyle, chief executive, Stanford Brown

Dan Miles, co-chief Investment officer, Innova Asset Management

11.30AM MORNING TEA

12.00PM SPOTLIGHT ON SURVEILLANCE

The Royal Commission into Misconduct in the Banking, Superannuation and

Financial Services Industry is in full flight, with a number of submissions now in and

public hearings under way. What does this mean for licensees? ASIC has increased

powers of surveillance and monitoring of advice, yet continues to issue licences to

deal and advise in ‘product’. The regulator gives an update on findings to date,

FOS adds their observations plus a legal interpretation of what it all means.

SPEAKERS

Louise Macaulay, senior executive leader, ASIC

Dr Hillary Ray, partner, Cowell Clarke

12.45PM FINTECH’S FUTURE FOR THE LICENSEE

Fintech remains one of the world’s fastest-growing sectors. There are parallels

between the ways licensees have adopted successful business operations, and

the way the fintech industry has looked to consumer tech players such as Apple

and Spotify to improve product design and delivery. Unpack how fintech can

benefit licensees. How can technology become the enabler of better client

outcomes and overall business success?

SPEAKERS

Andrew Todd, chief technology officer, IRESS

Peter Ornsby, CEO, RI Advice

1.30PM LUNCH

2.30PM CUSTOMER-FOCUSED, GOALS-BASED ADVICE IS THE FUTURE

Dismantling the traditional financial planning process and rethinking it through the

lens of fintech and customer focus is the transformation that financial planning

needs today. The end result is a new level of increased compliance, decreased

cost of advice delivery and a marked increase in scale and customer satisfaction.

Jacqui Henderson Founder and CEO, Advice Intelligence

Annick Donat, chief executive, Madison Financial Group

3.15PM LICENSEE OF THE YEAR AWARDS

These coveted awards are given to best-in-class entities from each of the three

types of licensee groups: independent, institutionally affiliated and institutionally

branded. Questions for discussion include: What is the minimum an adviser should

be doing? What is the gold standard?

SPEAKERS

Sean Allen, director of financial services, CoreData

Moderator: Jeremy Bernardi, national account manager, AIA

4.05PM AFTERNOON TEA

4.30PM LEADERSHIP MATTERS: IT STARTS WITH YOU

In times of crisis and disaster, true leaders are identified by their actions and

reactions, not the positions they hold – it really is about leadership without

authority. But we don't need to be in times of crisis to apply these lessons of

leadership. During the keynote session, Peter Baines will share what he has learnt

working in the aftermath of the Bali Bombings, in Thailand after the tsunami, and in

Saudi Arabia and Japan following disasters there. What is the importance of true

presence in leaders? Why do too many leaders underestimate the significance of

their presence with teams they are leading or clients they support? Understand

how you can better build team engagement through shared experiences and

how outcomes are achieved by focusing on results not excuses.

SPEAKER

Peter Baines, chief executive and founder, Hands Across the Water

Moderator: Julie Scurfield, intermediary sales manager IFA and accounting,

Vanguard Investments Australia

5.20PM CONFERENCE CLOSE

5.30PM TRANSFER FROM THE HYDRO MAJESTIC TO LILIANFELS RESORT AND SPA

6.30PM OFFICIAL CONFERENCE DINNER – DARLEYS RESTAURANT, LILIANFELS

9.30PM DINNER CLOSE

TUESDAY JUNE 5

8.45AM TRANSFER FROM LILIANFELS RESORT AND SPA TO THE HYDRO MAJESTIC

9.00AM WELCOME DAY 2

Sean Scallan, Conexus Financial

9.10AM LICENSEE RESEARCH ANALYSIS: SUCCESS IN TRANSITION

Examination and explanation of the methodology and results of the CoreData

licensee research and mystery shopping, including what they tell us about which

groups will succeed in the current environment and which won't.

SPEAKER

Andrew Inwood, founder, CoreData

Moderator: Kristine Brooks, Chief Distribution Officer, Life & Investments, Zurich

Australia

10.00AM NAVIGATING MEDIA AND YOUR PERSONAL BRAND STORY

Becoming increasingly customer focused and understanding how you need to skill

up for this will be vital in the licensee of the future’s practice. Engage in an

interactive discussion of how to triumph in the world of media, digital marketing

and brand image management. How can you meet your clients’ emerging desires

for engagement and more personalised communication? Discuss the opportunities

for licensees to evolve and remain relevant by getting ahead of the consumer

curve.

Julie Bennett, principal, 64Media

Hugh Humphrey, general manager, financial planning, CBA

Leah Hitchings, creative business strategy consultant & co-founder, Corporate

Playground

10.40AM MORNING TEA – 25MINS

11.05AM HOW TO DIGITALLY DISRUPT

Digital disruption is transforming the financial services industry and there is much to

be gained through greater collaboration between stakeholders in the fintech

ecosystem. Engage in a practical discussion of how the sector can more

successfully innovate, collaborate, incubate and nurture financial services-focused

technology with regulator approval. How will the new wave of technology affect

dealer heads? Cover the latest in regulated compliance effectiveness, data

analytics, digital experience optimisation, and automated advice.

SPEAKERS

Mathew Keeley, co-founder, GROW Super

Samantha Clarke, chief executive and co-founder, Advice Regtech

11.45AM GUNS FOR HIRE: ATTRACTING THE NEXT-GEN ADVISER

Hiring new talent and attracting the best and brightest from the next generation

are important when it comes to advisers’ succession planning. How do you attract

and retain younger planners, who will be studying a degree as a rite of passage?

What do we all need to do as an industry to make financial planning an attractive,

long-term career path for Millennials and Gen Z?

SPEAKERS

Alisdair Barr, director, Grad Mentor

Kate Humphries, Financial Services Specialist, Compliance and Conduct,

KPMG

Annick Donat, chief executive, Madison Financial Group

Azaria Bell, financial planning student of the year and adviser assistant,

Stonehouse Group

12.25PM THE SELF-REGULATION DEBATE

The flight to self-licensing is real and as we debated the issue of retention, in midst

of the Royal Commission. Firms can make more money due to vertical integration,

so why shouldn’t they? Who will be the winners in the long term and how can this

work for the industry. Vertical Integration is under the microscope with the Royal

Commission. A debate about dealerships not being profitable without vertical

integration, unless dealer heads learn how to charge more for licensing or some

other structural reform takes place

SPEAKERS

Ian Knox, managing director, Paragem

Grahame Evans, managing director, GPS Wealth

Phil Butterworth, general manager, BT Group Licensees

Moderator: Christopher Mather, institutional sales manager, BT Financial Group

1.05PM LUNCH

2.00PM ADVISER RATINGS LICENSEE RESEARCH

Adviser Ratings, in collaboration with UNSW and CMCRC, will release a whitepaper

on a new rating system, to be implemented in early 2019, on the 1,700+ licensees in

Australia. The initial findings are a culmination of empirical findings on data available

to Adviser Ratings and UNSW, exploring similar rating systems elsewhere and the

efficacy of these rating systems. Input to the whitepaper has been derived from

closed roundtables that have been conducted with key licensees, corporates,

superannuation funds, associations, regulators and Government in February and

March of this year.

SPEAKERS

Jerry Parwada, Professor of Finance in UNSW Business School

Moderator: Mark Hoven, CEO, Adviser Ratings

2.30PM FOS PERSPECTIVE ON THE NEW AFCA

Minister for Financial Services Kelly O’Dwyer has indicated that the Australian

Financial Complaints Authority is to be operational no later than November 1, 2018.

The Financial Ombudsman Service supports the government’s reforms in this area,

stating that when fully operational, AFCA will simplify, strengthen and increase

access to free external dispute resolution for consumers and small businesses. FOS

will provide an update on the AFCA transition. How is the ombudsman supporting

the new external dispute resolution framework for consumers and small businesses?

SPEAKER

Dr June Smith, lead ombudsman, investments and advice, Financial

Ombudsman Service Australia

Sponsor introduction Sean

3.00PM AFTERNOON TEA

3.25PM A NEW CODE: WHAT DO WE WANT TO STAND FOR?

Through a new code of conduct, the financial planning industry has the

opportunity to set a high standard for behaviour and repair its reputation. What

might such a code look like and how would it be administered? Learn how self-

regulation can help secure the future of the licensee in this pivotal time for the

financial advice sector.

SPEAKERS

Darren Whereat, general manager, aligned licensees and advice standards,

ANZ Wealth Australia

Michael Paff, director of channel services, AMP

Tim Steele, general manager, NAB Financial Planning and NAB Direct Advice

Moderator: Olivia Sarah-Le Lacheur, head of life distribution, CommInsure

4.00PM WRAP-UP AND FAREWELL

4.15PM CONFERENCE CLOSE

4.30PM TRANSFER FROM BLUE MOUNTAINS TO SYDNEY AIRPORT AND SYDNEY CBD

NOTE: ALL SESSION TIMES, CONTENT AND SPEAKERS ARE SUBJECT TO CHANGE WITHOUT NOTICE.