#8. Appendix Request Access to Systems

8/7/2019 #8. Appendix Request Access to Systems

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VIII. APPENDIX

Request Access to SystemsTable of Contents

Content Page #

A. Request Access to Sunrise/Sunbeam VIII:2 - VIII:6

B. Request Access to SKU Central VIII: 7 - VIII: 9

C. Request Access to StaplesLink.com VIII:10

D. Request Access to EWay.com VIII: 11

E. Request Access to SalesForce.com VIII: 12

Learn more about:

y Sunrise/Sunbeam: (Also known as AS400) Used to monitor and set up Marketing SKUs to monitor inventory atFulfillment Centers.

y SKU Central: Used to create a 6-digit Staples No. to identify an individual Marketing SKU that is going toFulfillment Centers.

y StaplesLink.com: Online ordering platform for Legacy Staples and newly acquired customers.y EWay.com: Online ordering platform for Legacy CE customers.y SalesForce.com: Online site used by Sales to deploy marketing emails, track appointments, maintain customer

info etc.


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6A. REQUESTACCESS TO SUNRISE/SUNBEAM

1 .Request access to Sunrise platform

2. Log on to Staples@work

3. Click eHelp Desk


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4. Select Service Request Form

5. Select Create New Service Request


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6. Under System Access Select iSeries (AS400)

7. From the iSeries (AS400) dropdown, select New iSeries (AS400) Access and ODBC Access.


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8. Select #2 under Number of AS400 Boxes, and Profile Creation Only (No ODBC Access) under the ODBC Drop

down.

9. Select Sunbeam (SRF) in iSeries (AS400) Box1, Sunrise Contract (SRF) in iSeries (AS400) Box 2.

10. Select MCHCXD in both boxes labeled Copy from Profile. When complete, click the Add item to Service Request

box on the right.


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11. After selecting the Add item to Service Request box, you will need to select SubmitRequest to be processed.

12. Once your request is assigned, you will receive an email with your ticket reference number. Within 3-5 business days,

you will receive an email referencing the ticket number, along with your Sunrise & Sunbeam Username and password.


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6B. REQUESTACCESS TO SKU CENTRAL

1. Log on to Staples@work

2. Click eHelp Desk


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3. Select Create New Service Request

4. Select File Share / Server


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5 A. Select Share Access under Type ofRequest

B. Select Write Access under Type of Access

C. Pick or type FRAMERCH1 under Share Host

D. Under Share Name, select Sku_Central

E. Type Adding new skus for marketing materials under the reason access is necessary.

F. Select Add item to Service Request.

6. After selecting the Add item to Service Request box, you will need to select SubmitRequest to be processed.

7. Once your request is assigned, you will receive an email with your ticket reference number. Within 3-5 business days,

you will receive an email referencing the ticket number.

8. After receiving the ticket number, Call Bruce May at ext. 37194 after the Remedy Desk notifies you that you may now

map your network drive (to complete the installation).


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6C. REQUESTACCESS TO STAPLESLINK.COM

1. Send an email to Liz Mason ([email protected]) and CC Evan Doherty ([email protected])

requesting a new account. You need to provide the following information:

a. You are requesting an internal account numberb. Your phone numberc. Your email address

2. Within 48 hours, you will receive your user name and password.


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6D. REQUESTACCESS TO EWAY.COM

1. Contact CEC @ 888-238-6329a. Select option #5b. Explain to the rep you are a Staples employee who is requesting access to Eway to check marketing

materials. Specify that you are not creating a username to make purchases.

c. Provide your name & email address2. Within 24 hours, you will receive two emails:

a. A welcome to EWay email that provides instructions to log in.b. A user profile email with your unique username and password


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6E. REQUESTACCESS TO SALESFORCE.COM

y Call/Email using information below and provide necessary information in order to gain access to SalesForce.Phone #:1-888-438-4800 Option 4

Email:[email protected]

ADD USER - STAPLES SALESFORCE

Be sure to note that you are a Marketing Associate (not a Sales Rep) because you will need Administrative access toview all folders and activate/deactivate emails. Is there an existing associate reporting to same manager whose

access you can mirror?

First Name

Last Name

Hire Date

Phone

Address

Email Address

Employee Number

Title

Manager

Manager Email Address

Time Zone

Offline User-please check this box

#8. Appendix Request Access to Systems

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