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Bureau of Indian Standards - ISI German Standard - DIN

American Standard

British StandardJapanese Standard

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International Organization for Standardizationbased in Geneva

ISO In Greek means the same !

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The Plan

Do

Check

Act (PDCA) cycle is the operating principle ofISO's management system standards. Plan establish objectives and make plans (analyze your organization's

situation, establish your overall objectives and set your interim targets,and develop plans to achieve them).

Do

implement your plans (do what you planned do).

Check measure your results (measure/monitor how far your actualachievements meet your planned objectives).

Act correct and improve your plans and how you put them into practice(correct and learn from your mistakes to improve your plans in order toachieve better results next time).

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How ISO management system standards put state-of-the-artpractices within the reach of all organization ? In a very small organization, there may be no "system", just "our

way of doing things", and "our way" is probably not written

down, but all in the head of the manager or owner.

The larger the organization, and the more people involved, themore the likelihood that there are written procedures,instructions, forms or records. These help ensure that everyoneis not just "doing his or her own thing", and that the organizationgoes about its business in an orderly and structured way. Thismeans that time, money and other resources are utilizedefficiently.

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To be really efficient and effective, the organization canmanage its way of doing things by systemizing it. Thisensures that nothing important is left out and thateveryone is clear about who is responsible for doing what,when, how, why and where.

Large organizations, or ones with complicated processes,could not function well without management systems.Companies in such fields as aerospace, automobiles,defence, or health care devices have been operatingmanagement systems for years.

ISO's management system standards make this goodmanagement practice available to organizations of allsizes, in all sectors, everywhere in the world.

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The ISO 9000 and ISO 14000 families are among ISO's best

known standards ever. ISO 9001:2000 and ISO 14001 (1996 and2004 versions) are implemented by over a million organizationsin 161 countries.The ISO 9000 family addresses "quality management". Thismeans what the organization does to fulfill:

the customer's quality requirements, and applicable regulatory requirements, while aiming to enhance customer satisfaction, and achieve continual improvement of its performance in pursuit of

these objectives.

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The ISO 14000 family addresses"environmental management". This meanswhat the organization does to:

minimize harmful effects on the environment

caused by its activities, and to achieve continual improvement of its

environmental performance.

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ISO 9001:2000 and ISO 14001:2004 havebecome thoroughly integrated with the worldeconomy. ISO 9001:2000 is now firmly established as the

globally accepted standard for providingassurance about the quality of goods andservices in supplier-customer relations.

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ISO 14001:2004 confirms its global relevance for organizations wishing to operatein an environmentally sustainable manner. It is a unifying base for global businesses and supply chains such as the automotive

and oil and gas sectors

a technical support for regulation as, for example, in the medical devices sector)

a tool for major new economic players to increase their participation in globalsupply chains, in export trade and in business process outsourcing; a tool for regional integration as shown by their adoption by new or potential

members of the European Union

in the rise of services in the global economy nearly 33 % of ISO 9001:2000certificates and 31 % of ISO 14001 (1996 and 2004 versions) certificates in last

five years went to organizations in the service sectors.

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ISO has no plans to merge ISO 9001:2000 and ISO 14001:2004. It understands the needs of users who wish to implement both quality

and environmental management systems.

Therefore, the ISO technical committees ISO/TC 176 (responsible for ISO9000) and ISO/TC 207 (responsible for ISO 14000) have an ongoing

collaboration to achieve a high degree of compatibility. This collaboration addresses such issues as common terminology and

structure of the standards and its biggest achievement so far is thedevelopment of ajoint auditing standard for quality and environmentalmanagement systems: ISO 19011:2002, Guidelines for quality and/orenvironmental management systems auditing

http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_tc_browse.htm?commid=54808http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_tc_browse.htm?commid=53882&development=truehttp://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_tc_browse.htm?commid=54808http://www.iso.org/iso/pressrelease.htm?refid=Ref834http://www.iso.org/iso/pressrelease.htm?refid=Ref834http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31169&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31169&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31169&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31169&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31169&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31169&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31169&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31169&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31169&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31169&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/pressrelease.htm?refid=Ref834http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_tc_browse.htm?commid=54808http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_tc_browse.htm?commid=53882&development=true

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The ISO 9000 family of standards represents an international consensuson good quality management practices. It consists of standards and

guidelines relating to quality management systems and relatedsupporting standards.

ISO 9001:2000 is the standard that provides a set of standardizedrequirements for a quality management system, regardless of what theuser organization does, its size, or whether it is in the private, or publicsector. It is the only standard in the family against which organizationscan be certified although certification is not a compulsory requirementof the standard.

The other standards in the family cover specific aspects such as

fundamentals and vocabulary, performance improvements,documentation, training, and financial and economic aspects.

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Without satisfied customers, an organization isin peril! To keep customers satisfied, theorganization needs to meet their requirements.The ISO 9001:2000 standard provides a triedand tested framework for taking a systematicapproach to managing the organization'sprocesses so that they consistently turn outproduct that satisfies customers' expectations.

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The requirements for a quality system have beenstandardized - but many organizations like to think ofthemselves as unique. So how does ISO 9001:2000 allowfor the diversity ?

ISO 9001:2000 lays down what requirements your qualitysystem must meet, but does not dictate how they shouldbe met in any particular organization. This leaves greatscope and flexibility for implementation in differentbusiness sectors and business cultures, as well as indifferent national cultures.

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The standard requires the organization itself to audit its ISO9001:2000-based quality system to verify that it is managingits processes effectively - or, to put it another way, to checkthat it is fully in control of its activities.

In addition, the organization may invite its clients to audit thequality system in order to give them confidence that theorganization is capable of delivering products or services thatwill meet their requirements.

Lastly, the organization may engage the services of anindependent quality system certification body to obtain an ISO9001:2000 certificate of conformity. This last option has

proved extremely popular in the market-place because of theperceived credibility of an independent assessment.

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The organization may thus avoid multipleaudits by its clients, or reduce the frequencyor duration of client audits.The certificatecan also serve as a business referencebetween the organization and potentialclients, especially when supplier and clientare new to each other, or far removedgeographically, as in an export context.

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There are eight quality management principles on which thequality management system standards of the latest ISO9000:2000 series are based. These principles can be used bysenior management as a framework to guide their organizationstowards improved performance. The principles are derived fromthe collective experience and knowledge of the internationalexperts who participate in ISO Technical Committee ISO/TC 176,

Quality management and quality assurance, which is responsiblefor developing and maintaining the ISO 9000 standards.

The eight quality management principles are defined in ISO9000:2000, Quality management systems Fundamentals andvocabulary, and in ISO 9004:2000, Quality management systems

Guidelines for performance improvements.

http://www.iso.org/iso/standards_development/technical_committees/list_of_iso_technical_committees/iso_technical_committee.htm?commid=53882http://www.iso.org/iso/standards_development/technical_committees/list_of_iso_technical_committees/iso_technical_committee.htm?commid=53882http://www.iso.org/iso/standards_development/technical_committees/list_of_iso_technical_committees/iso_technical_committee.htm?commid=53882http://www.iso.org/iso/standards_development/technical_committees/list_of_iso_technical_committees/iso_technical_committee.htm?commid=53882http://www.iso.org/iso/standards_development/technical_committees/list_of_iso_technical_committees/iso_technical_committee.htm?commid=53882http://www.iso.org/iso/standards_development/technical_committees/list_of_iso_technical_committees/iso_technical_committee.htm?commid=53882

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Principle 1: Customer focus Principle 2: Leadership Principle 3: Involvement of people Principle 4: Process approach

Principle 5: System approach to management Principle 6: Continual improvement Principle 7: Factual approach to decision

making Principle 8: Mutually beneficial supplier

relationships

http://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-1.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-2.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-3.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-4.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-5.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-6.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-7.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-7.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-8.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-8.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-8.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-8.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-7.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-7.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-6.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-5.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-4.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-3.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-2.htmhttp://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp/qmp-1.htm

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The ISO 14000 family addresses various aspects ofenvironmental management. The very first two standards,ISO 14001:2004 andISO 14004:2004 deal withenvironmental management systems (EMS). ISO14001:2004 provides the requirements for an EMS and ISO14004:2004 gives general EMS guidelines.

The other standards and guidelines in the family addressspecific environmental aspects, including: labeling,performance evaluation, life cycle analysis, communicationand auditing.

http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31807&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31808&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31807&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31808&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31808&ICS1=13&ICS2=20&ICS3=10http://www.iso.org/iso/iso_catalogue/catalogue_ics/catalogue_detail_ics.htm?csnumber=31807&ICS1=13&ICS2=20&ICS3=10

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An EMS meeting the requirements of ISO 14001:2004 is amanagement tool enabling an organization of any size ortype to:

identify and control the environmental impact of itsactivities, products or services, and to

improve its environmental performance continually, and to implement a systematic approach to setting environmental

objectives and targets, to achieving these and todemonstrating that they have been achieved.

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ISO 14001:2004 is a tool that can be used tomeet internal objectives:

Provide assurance to management that it is incontrol of the organizational processes and

activities having an impact on the environment Assure employees that they are working for an

environmentally responsible organization.

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Provide assurance on environmental issues to externalstakeholders such as customers, the community andregulatory agencies

Comply with environmental regulations

Support the organization's claims and communicationabout its own environmental policies, plans and actions

Provide a framework for demonstrating conformity viasuppliers' declarations of conformity, assessment ofconformity by an external stakeholder - such as abusiness client - and for certification of conformity by anindependent certification body.

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Most managers will try to avoid pollution that could costthe company a fine for infringing environmentallegislation. But better managers will agree that doing only

just enough to keep the company out of trouble withgovernment inspectors is a rather weak and reactiveapproach to business in today's environment-consciousworld.

The standards are practical tools for the manager who isnot satisfied with mere compliance with legislation whichmay be perceived as a cost of doing business. They are forthe proactive manager with the vision to understand thatimplementing a strategic approach can bring return oninvestment in environment-related measures.

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The systematic ISO 14001:2000 approach requires theorganization to take a hard look at all areas where itsactivities have an environmental impact. And it can lead tobenefits like the following:

Reduced cost of waste management Savings in consumption of energy and materials Lower distribution costs Improved corporate image among regulators, customers

and the public

Framework for continual improvement of environmentalperformance.