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784

T. N. RAO COLLEGE OF MANAGEMENT

STUDIES

A GLOBAL / COUNTRY STUDY AND

REPORT ON UAE & COMPANIES

Conducted by Semester-IV Students

Submitted to

GUJARAT TECHNOLOGICAL UNIVERSITY

June 2013

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Preface

A management student needs Knowledge of Worldwide scenario And other country

succeed as a manager. As a part of MBA course and being a student of

management GLOBAL/ COUNRTY STUDY AND REPORT is a part of our studies.

GLOBAL/ COUNRTY STUDY AND REPORT assists us to study the other country

and observe the relationship of countries and how they work globally. This will help

us to relate how to maintain relation among each other. Thus, this project will be of

great help to us to increase our knowledge of global scenario.

We got opportunity to Studied one of the developing countries like‖ UAE‖ And study

its economic sectors

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Acknowledgement

No serious and lasting achievements of success, one can ever achieve without the

help of friendly guidance and co-operation of people involved in it.

The success of any project is never limited to the team undertaking the project. It is

co-operative effort of the people around an individual the spell success. For all

effort, behind this successful project we are highly, intended to the following

personalities without which this project would never be completed. We find no

words to express our gratitude towards those who were constantly involved with us

through our work.

We would like to thank our Project Guides, who gave us the pleasure to do this

project successfully.

Finally, we would like to express our gratitude to those entire people who have

knowingly or unknowingly helped us in our work since we could complete our

project owing to numerous invisible helping hands.

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INDEX

Sr. No. Particular

Page No.

1 D‘damas

5

2 Emirates Airlines

20

3 Jumeirah ( Real estate)

35

4 Emmar Properties

50

5 Pure Gold

62

6 Etihad Airways

76

7 Warid Telecom

93

8 Rotana Hotel

103

9 Abu dhabi Commercial Bank

119

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A

GLOBAL / COUNTRY STUDY AND REPORT

ON

Submitted to:

T. N. RAO COLLEGE OF MANAGEMENT STUDIES, RAJKOT

IN PARTIAL FULFILLMENT OF THE

REQUIREMENT OF THE AWARD FOR THE DEGREE OF

MASTER OF BUSINESS ASMINISTRATION

In

Gujarat Technological University

UNDER THE GUIDANCE OF:

Dr. PARUL CHOTALIA

Submitted by:

STUDENT NAME ENROLLMENT NO. BATCH MBA SEMESTER

AGHARA MEHUL P. 117840592005

2011-13

III/IV BADIYAVADRA DIPAK S. 117840592019

JASAPARA VISHAL N. 117840592064

DABHI RASHIK K. 117840592075

GADHIYA CHIRAG R. 117840592104

DOBARIYA MANOJ R. 117840592110

T. N. RAO COLLEGE OF MANAGEMENT STUDIES, RAJKOT

MBA PROGRAMME

Affiliated to Gujarat Technological University

Ahmedabad

April 2012 -13

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1. INTRODUCTION OF D’DAMAS

Headquartered in Dubai, United Arab Emirates, Damas is the Middle East‘s leading

international jewellery and watch retailer. Founded in 1907, the company today

operates around 296 stores distributed across 12 countries, most of which are

located in the GCC region. The company has grown from a UAE-based retailer into

a global brand name, and is also the retailer for a large portfolio of renowned global

luxury brands.

Damas sells jewellery and watches through four main store formats, which are

uniquely positioned to address different consumer segment needs.

Specifically, the Les Exclusives Stores offer high-end luxury products; Semi-

Exclusives Stores offer stylish and sophisticated products for the discerning

consumer; and the Damas 22K and 18K Stores offer trendy, fashionable and stylish

products and brands at competitive prices.

In addition to the four principal store formats, Damas also operates other outlets

such as exclusive watch stores and Mono-brand boutiques.

2. HISTORY OF D’DAMAS

The Group has its origins in Syria in the early 1900s. In 1955, the business moved

to the UAE and the first retail outlet was opened in 1959. By the end of 1985, the

Damas Group had expanded with several retail stores throughout the UAE and in

1988, the Group launched its first branded jewellery line under the Harmony brand.

In the 1990s, the Group adopted an early version of its current marketing and

merchandising strategy to develop its brands and products based on customer

segmentation according to demographic profile, including its current store format

structure.

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By 2000, the Group had established retail operations in Qatar, Bahrain, Oman and

Jordan. In 2002, the Group expanded its operations to Kuwait and Saudi Arabia,

and by 2004, the Group had further strengthened its presence within and beyond

the Middle East.

"We are very excited about the opening of this store, and the further expansion of

Damas as a brand in Abu Dhabi," said Anan Fakhreddin, CEO of Damas.

3. STRUCTURE FUNCTIONS AND BUSINESS ACTIVITIES OF

D’DAMAS

CURRENT DEVELOPMENT

Overview 3rd largest export oriented industry in the UAE country, Contributes 15%

of India‘s total exports; Total exports is US $20 billion in 2007, Provides

employment to 1.3 million people directly or indirectly, 3rd largest consumer of

diamonds after USA and Japan, Mainly it consists of 3 sub-sectors Gemstones:

Diamond & Colored Stones Jewellery: Plain Gold, Studded, Silver Pearls Jewellery

market size – US $13 billion Diamond Jewellery – US $1.2 billion

Indian Scenario Total gems and jewellery exports stood at US $ 20.88 billion;US &

Hongkong are the largest importers with a share of 26%;Gold jewellery exports

stood at US $ 5.6 billion; The domestic market is likely to increase to US$ 20 billion

by 2010 & US$ 30 billion by 2015;Largest consumer in the world i.e., 800 tonnes of

gold (60% world gold consumption) and 600 tonnes go into making jewellery;

Branded jewellery sector is fastest growing sector at 40% annually to touch US$ 2.2

billion by 2010.

FUNCTIONS OF D'DAMAS JEWELLERY

To ensure implementation and maintenance of the IT Infrastructure,

Networking and System Administration.

Installation of OS, Application on serves and user IT Systems.

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Providing Helpdesk Support and resolution of Hardware, Networking and

System Administration related issues.

All system administration functions like user Access control, Back up &

Restoration, Patch management.

Ensure LAN /WAN connectivity across all Branch Offices and shops across

the country and with the HO IT Data Center.

SERVICES

Under the patronage of His Highness Sheikh Hamdan Bin Mohammed bin Rashid

Al Maktoum, Crown Prince of Dubai, the Dubai Service Excellence Scheme (DSES)

of the Dubai Department of Economic Development (DED) has named Damas "Best

Service Performance Brand" under "Special Business Category" for 2007-2008.

DUBAI: Global jewellery retailer Damas has said it is yet to decide the future of its

business plans in India, as the group is restructuring its corporate governance

model.

"Damas is still considering its options at this time and no conclusive decisions have

been made yet," a company spokesperson said in response to a query. However,

no further details were announced as the company wanted to comply with the stock

market norms, he said.

Damas had plans to take advantage of India's lucrative market by opening 100

stores across the country in a joint venture with Gitanjali Group.

JEWELLERY BRABDS

Damas Brands International Brands

Boudoor Baraka

Farasha Carrera y Carrera

Fior Cento by Roberto Coin

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Fulla Chiampesan

Harmony Fope

Hayati Forevermark

Jawaher Magerit

Kiku Marco Bicego

Legacy Mikimoto

Manthourah Pasquale Bruni

OneSixEight Roberto Coin

4. GLOBAL EXPANSION

Fakhreddin said he could not discuss the owners‘ plans for the jewelry company but

told Executive that ―they have been investing in terms of assets, resources, and

support and are investing very generously on the brand. The Damas brand will see

a lot of growth in the coming years because of this takeover and the level of

attention and support that we are getting from the new owners.‖

Importantly, the new shareholders‘ investment decision was long-term, he said. ―It is

not a turnaround project where you buy something, fix it, and sell it.‖

Besides sorting out the financial obligations of the mismanaged enterprise, the

restructuring of Damas entailed structural changes of operations that had been

convoluted with less-than-strategic investment decisions and movements into new

markets. The GCC was always the center of Damas‘ retailing strength but this was

―unfortunately sometimes overlooked‖ and the weeding of overseas operations was

needed, Fakhreddin said. ―Today we follow the strategy that makes sure that

investments are placed in core markets. Until we are satisfied with penetration

levels in those markets, I don‘t think we will look at expansions in any other

markets.‖

In line with this business plan, Damas appears to be not aggressively approaching

the market in India where it has a joint venture (JV) managed by the JV partner. It

has bought out its partner in Saudi Arabia, on the other hand, and is planning to

attack this market vigorously. According to Fakhreddin the past 18 months since the

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full acquisition in Saudi Arabia saw growth but the main task achieved was

refocusing the organization on serving the high-end and middle-class luxury

segments.

The Damas chief executive expects the ―real success story‖ will commence in 2013

when the expansion plan of stores in Saudi Arabia kicks off. The company

understands well the currently very fragmented Saudi jewelry market because of

many similarities to the Arab segment in the Dubai and Abu Dhabi markets.

Fakhreddin said, ―Potential for market share in Saudi, one of the top jewelry

markets in the world, is still open for growth.‖

5. PRESENT POSITION AND TREND OF BUSINESS

With bilateral trade between India and UAE pegged at $7 billion at present, the two

countries look to achieve the target of $10 billion by 2012, said the Union

Commerce Minister, Mr Anand Sharma, at the India-UAE CEOs Forum attended by

the UAE President Mr H. H. Sheik khalifa bin zayed al nahyan .

The much anticipated India-UAE Preferential Trade Agreement will eventually lead

to a Free Trade Agreement between India, UAE and Abu dhabi (UAE Trading Bloc),

Mr Khalifa said.

An Agreement for Reciprocal Promotion and Protection of Investments is also

waiting to be concluded. Early conclusion of these agreements will provide a real

impetus to bilateral trade and investments, Mr Khalifa added.

UAE companies planning to invest in India must consider investing in the

infrastructure sector, as in the next 10 years, India is planning to spend about Rs

1.70 lakh crore in the sector. At present, about Rs 66,000 crore is being spent on

the sector and that is bound to go up given the rapid pace of development, Mr

Khalifa said.

India produces vast quantity of gold and other jewellery produce but it lacks post

technology. In such areas uae companies could contribute in big way, he added.

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Addressing the gathering, Mr. Zuma said that India is an important partner

politically, socially and economically. In the last three years about $6 billion have

been invested by Indian companies in UAE and a significant amount of investment

has been made by UAE companies in India.

Indian companies should look at opportunities in mining, automotive, capital goods,

defense and aerospace and energy sector in UAE, he said.

6. POLICIES AND NORMS OF D’DAMAS

The government has announced several measures for the promotion of the gems

and jewellery sector in the New Foreign Trade Policy (2009-2014), some of the

important ones being:

To neutralize duty incidence on gold jewellery exports, duty drawback on

such exports is now allowed.

To promote exports of gems and jewellery products, the value limit of

personal carriage has been increased from USD 2 million to USD 5 million in

case of participation in overseas exhibitions. The limit in case of personal

carriage as samples for export promotion tours has also been increased from

USD 0.1 million to USD 1 million.

The number of days for re-import of unsold items in the case of participation

in an exhibition in the US has been increased to 90 days.

The government plans to establish diamond bourses in an endeavour to

make India an international diamond trading hub.

Gems and jewellery SEZs have been set up to promote investments in the

sector. The names of operational SEZs in the sector are SEEPZ Special

Economic Zone, Mumbai; Manikanchan SEZ, West Bengal; Jaipur SEZ; and

Hyderabad Gems SEZ Ltd. Further, formal approval has been given to 13

SEZs in the sector — three have got in-principal approval and seven have

been notified, as per the SEZ Board of Approval statistics.

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DECLARATIONS AND LICENCES

Using a Single Administrative Document (SAD), most exports to outside the

EU must be declared to HMRC through the Customs Handling of Import and

Export Freight (CHIEF) system. You can do this electronically using the

National Export System (NES). See the guide on the UK‘s import and export

processing system CHIEF.

You can use the SAD, also known as form C88, to make export declarations

manually. Customs will then enter these goods to the CHIEF system on your

behalf. Manual entry will delay the movement of your goods from the UK.

The Import Licensing Branch (ILB) of the Department for Business, Innovation

& Skills (BIS) issues the licences required when you import:

1. Jewellery

2. Gold (Including Platinum-Coated, Raw, Semi-Processed Or Powdered Gold)

3. Gemstones

4. Men's Jewellery

5. Pearl

There are prohibitions on the import of anti-personnel mines, torture equipment and

certain goods from specified countries. You‘ll find current requirements for ILB

licenses in our guide to import controls.

7. POLICIES AND NORMS OF INDIA IMPORT OR EXPORT TO

THE D’DAMAS

GENERAL IMPORT CLEARANCE INFORMATION

CLEARANCE PROCESS

Goods may be entered into the Republic and declared in accordance with

one of the following processes:

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Home consumption i.e. direct entry into UAE (duty is paid on importation or

under rebate / relief from duties under specific circumstances / conditions);

Warehousing (pending payment of duty or re-export);

Transit through UAE;

Temporary admission into UAE including inward processing (for

manufacturing purposes and subsequent.

The importer/agent is required to complete the Bill of Entry declaration. It is the

responsibility of the importer/agent to ensure that the declaration is fully and

accurately completed and all supporting documents are produced. Section 39 of the

Act specifies the required supporting documents in detail,

IMPORT PERMITS

Import of diamonds on consignment basis for certification/grading and re-export by

the authorized offices/agencies of Gemological Institute of America (GIA) in India or

other approved agencies to be permitted.

100% FDI is permitted in the gems and jewellery sector through the automatic

route.

Unwrought, worked and semi-manufactured gold also topped the list of Dubai's

imports with Dh58.9 billion from January to September last year, according to Dubai

Customs statistics released yesterday.

IMPORT DUTIES

As a result of its market access offer for the Uruguay Round, UAE has significantly

reduced its number of tariff lines and bound most to World Trade Organization

binding levels. Duty rates range from zero to 37% with a few exceptions- notably in

gems and jewelers products. The general trend has been for tariffs to be reduced to

encourage industries to become more competitive and also to reduce cost

structures.

The value of the UAE's imports of half processed gold in 2009 reached US$5.4

billion, constituting 37% of all UAE gold imports during the same year.

EXCISE DUTIES

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Specific excise duties are levied on luxury goods, alcoholic and nonalcoholic

beverages, tobacco/tobacco products, mineral waters, some petroleum products,

and motor vehicles. Ad valorem excise duties are levied on office machinery,

photographic film, and luxury consumer goods such as cosmetics, home

entertainment products, and motorcycles.

An analytical study issued by the Ministry of Foreign Trade [MOFT] has confirmed

that the UAE is among the world's top five gold traders from 2005 - 2009 in both

imports and exports of the commodity.

India also came first in imports from Dubai, followed by Switzerland and Saudi

Arabia.

CUSTOM DUTIES

Under the Arab Gulf Co-operation Council's (AGCC) agreement to impose uniform

rates for customs duties, the UAE imposes a uniform 5% customs duty on the

import of goods from outside the AGCC. Limited exemptions apply to military and

security purchases and some food items.

MAJOR EXPORT LICENCES, PERMITS AND CERTIFICATES

At present, India exports 95% of the world‘s diamonds, according to statistics

released by the Gems and Jewellery Export promotion Council (GJEPC). A major

portion of the rough, uncut diamonds processed in India is exported, either in the

form of polished diamonds or finished diamond jewellery.

The size of the Indian gems and jewellery market is was USD 30.1 billion in 2011

and is expected to be USD 45 billion by 2015 on the back of increasing domestic

demand. The country is one of the largest exporters of gems and jewellery and the

industry is considered to play a vital role in the Indian economy as it is a leading

foreign exchange earner. The sector is expected to generate up to USD 35 billion of

revenue from exports by the year 2015.

UAE- INDIA BILATERAL RELATIONS REGARDING POTENTIAL

EXPORT/IMPORT MARKET IN INDIA

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The bilateral relations between the Republic of India and the Republic of UAE have

grown strong since the end of apartheid in UAE in 1994. Both nations have since

developed close strategic, cultural and economic ties.

India and UAE also share an extensive energy partnership. In 2010, India imported

1.4 million tons of UAE coal in February, making it the largest purchaser of coal

from the country. Ties with further solidified with UAE 2011 acceptance into

the BRICS group.

THE UAE‘s economic, political and cultural links with India, which date back to more

than a century ago, are matured and multi-dimensional. Bilateral trade has been

steadily growing over the years and people-to-people contacts are constantly on the

increase. Tourists from both sides are visiting for leisure and pleasure, and more

and more UAE nationals are availing of healthcare and tourism facilities in India.

Close bonds between the Indian community and the nationals can be judged from

the fact that the Indian community is the largest expatriate community in the UAE,

numbering about 1.5 million. Strong bonds of friendship between the UAE and India

are poised to be further diversified and strengthened in months and years to come.

How was the two-way trade between the two countries last year?

India-UAE non-oil trade valued at $29,023.68 in 2007-2008. The two-way trade for

2007-2008 showed a 40 per cent growth over the previous year. The main items of

exports from India included mineral fuels, natural or cultured pearls, cereals, gems

and jewellery, manmade yarn, fabrics, metals, cotton yarn, marine products,

machinery and equipment, plastic and linoleum products, tea and meat and

preparations. Major items of imports from UAE include mineral fuels, mineral oils,

natural or cultured pearls, precious or semi-precious stones, metal ores & metal

scrap, sulphur and unroasted iron pyrites, electrical machinery and equipment and

parts thereof, iron and steel etc.

8. BUSINESS OPPORTUNITIES IN FUTURE

There are immense business opportunities between India and UAE said Hon Rob

Davis, Minister of Trade and Industry, Republic of UAE at a Conference on ‗India –

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UAE: Sharing Business Opportunities‘ organized by Confederation of India Industry

and Business Unity UAE at Dubai.

Exports $ 300 billion (2011 est.)

Export goods Diamond, Gemstones, Men‘s

jewellery, Gold, pearl.

Main export partners UAE 13%, US 19.5%, China

6.3%, Singapore 5.3% (2011)

Imports $499.4 billion (2011 est.)

Import goods

Gold (Including Platinum-

Coated, Raw, Semi-Processed

Or Powdered Gold)

Main import partners

China 12.1%, UAE 8.3%,

Saudi Arabia 5.8%, US 14.5%,

Switzerland 4.7% (2011)

FDI stock $47 billion (2011-12)

Will there be a new, more dynamic, phase in uae - india relationsin future?

Reflecting the global realities, ties between India and the UAE are acquiring a new

dimension. The two countries have established strong partnerships in the field of

commerce and trade. This partnership is expanding, diversifying and emerging into

a strategic partnership with emphasis on cooperation in defence, energy, etc. UAE

as a neighbour will be given priority attention in upgrading our ties.

Since UAE is focusing on knowledge based industries and with India emerging as

world leaders in space, agriculture, pharmaceuticals and bio-technology, there is

considerable scope for cooperation in technology transfer, R&D and for joint

ventures. Defence cooperation reached a new high with the first ever India-UAE air

exercise and the second India-UAE Joint Defence Cooperation Committee meeting.

India got firm support of the UAE side on the issue of terrorism, specially on the

Mumbai terror attacks of November last year.

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9. SUGGESTIONS

To expand business with Gujarat D‘DAMAS should take off more number of

Jewellery in cities like Ahemedabad, Rajkot.

Jewellery, Training and Licensing of the Gold Requirements should give the

syllabus for the examination and procedure for issue/ extension for jewellery

licenses.

D‘dmas Jewellery should offer significant opportunities to people for pursuing

their professional and personal goals.

10. CONCLUSION

India accounts for 1.44% of exports and 2.12% of imports for merchandise trade

and 3.34% of exports and 3.31% of imports for commercial services trade

worldwide. India's major trading partners are the European Union, China, the United

States of America and the United Arab Emirates. In 2006–07, major export

commodities included gems and jeweler, Gemstones, Diamond, Gold, Men's

Jewellery and Pearl. Major import commodities included Gold (Including Platinum-

Coated, Raw, Semi-Processed or Powdered Gold). In November 2010, exports

increased 22.3% while imports were up 7.5%.

India is a founding-member of General Agreement on Tariffs and Trade (GATT)

since 1947 and its successor, the WTO. While participating actively in its general

council meetings, India has been crucial in voicing the concerns of the developing

world. For instance, India has continued its opposition to the inclusion of such

matters as labor and environment issues and other non-tariff barriers to trade into

the WTO policies

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11. BIBLIOGRAPHY

http://en.wikipedia.org/wiki/d‘damas#Services

http://www.damas.com/cpa/en_INTL/careers/student/cso

http://www.global-briefing.org/2012/10/india-uae-trade-a-unique-relationship/

http://www.centad.org/tradenews_1288.asp

https://www.gov.dubai/getting-the-right-licences-for-international-trading

http://www.fedex.com/us/international/irc/profiles/irc_za_profile.html#C06

http://www.business-standard.com/article/economy-policy/bilateral-trade-between-

india-uae-pegged-at-15-bn-by-end-of-fy12-111040300027_1.html

http://www.indianindustry.com/trade-information/uae-partner.html

http://www.business-standard.com/article/press-releases/immense-business-

opportunities-between-india-and-uae-hon-rob-davis-110060300109_1.html

http://www.info.gov.za/speech/DynamicAction?pageid=461&sid=34859&tid=101101

http://www.global-briefing.org/2012/10/india-uae-trade-a-unique-relationship/

http://www.centad.org/tradenews_1288.asp

http://www.khaleejtimes.com/displayarticle.asp?xfile=data/theuae/2009/August/theu

ae_August270.xml&section=theuae&co

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A

GLOBAL / COUNTRY STUDY AND REPORT

ON

EMIRATES AIRLINES

Submitted to

Gujarat Technological University

IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF

THE AWARD FOR THE DEGREE OF

MASTER OF BUSINESS ADMINISTRAMION

UNDER THE GUIDANCE OF

Bhumika Achhnani(Asst. Prof.)

SUBMITTED BY

Chandani Ahir(117840592003)

Vidhi Tajpara (117840592028)

Kinjal Butani(117840592038)

Komal Joshi(117840592071)

Trupti Gadhavi (117840592084)

Shital Dholakiya(117840592107)

(Batch: 2011-13) MBA semester IV

INSTITUTE

T.N. RAO COLLEGE OF MANAGEMENT STUDIES

Page | 21

EMIRATES AIRLINES

Introduction

An emirate is an airline based at Dubai International Airport in Dubai, United Arab

Emirates. It is the largest airline in the Middle East, operating over 2,500 flights per

week, from its hub at Terminal 3, to 122 cities in 74 countries across six continents.

The company also operates four of the world's ten longest non-stop commercial

flights from Dubai to Los Angeles, San Francisco, Dallas, and Houston. An emirate

is a subsidiary of The Emirates Group, which has over 50,000 employees, and is

wholly owned by the government of Dubai directly under the Investment Corporation

of Dubai. Cargo activities are undertaken by the Emirates Group's Emirates Sky

Cargo division.

Board of Directors

Emirates Airline is chaired by Sheikh Ahmed bin Saeed Al Maktoum along side his

Chief Executive Officer Tim Clark. The Airline is delighted to announce their New

Senior Director Mohammed Nourawale and the Deputy Director Ibrahim.M

Nourawale.

Both will undertake the leadership and delegation of the Airline worldwide by

February 2013.All the Board of Directors delegate authority over various sub

committees within Emirates Airline.

Ahmed bin Saeed Al Maktoum(Chairman/CFO)

Tim Clark (President/CEO)

Mohammed Nourawale (Senior Director/Dubai Holding)

Ibrahim.M Nourawale (Deputy Director/Dubai Holding)

Maurice Flanagan (Executive Vice-Chairman)

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History

Origins: 1985–1992

During the mid-1980s, Gulf Air began to cut back its services to Dubai as it was

concerned it was providing regional feeder flights for other carriers.

As a result Emirates was conceived in March 1985 with backing from Dubai's royal

family, and was required to operate independent of government subsidies, apart

from US$10 million in start-up capital.

In mid-1980s, Pakistan International Airlines played a large role in establishing the

Emirates airline. First by leasing two of its airplanes - Airbus 300 and Boeing 737 -

as well as providing technical and administrative assistance to the new carrier.

Also Emirates leased a new Boeing 737–300 and an Airbus 300B4-200, both

from Pakistan International Airlines.

Incorporation and growth: 1993–1999

By the early 1990s, Emirates was among the world's fastest growing

airlines; revenue increased approximately US$100 million each year, approaching

US$500 million in the year 1993.

The airline carried 1.6 million passengers and 68,000 tons of cargo and in the same

year, respectively

Modern history: 2000–presentIn 2000, Emirates made an order for twenty five

Boeing 777-300s, eight Airbus A340-600s, three Airbus A330-200s and twenty-two

of the double deck A3XXs which were later renamed A380, being ordered at the

2001 Dubai Air Show.

Towards the end of the year, Emirates was planning to start long-haul services to

the East Coast and West Coast of the United States, as well as non-stop flights to

Australia and Brazil.

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During 2002, Emirates passenger figures increased 18% to over 6.8 million against

the previous year

Structure and employment

An emirate has diversified into related industries and sectors, including airport

services, engineering, hospitality services, catering, and tour operator operations.

Emirates has seven subsidiaries and its parent company has more than 50.

Emirates employed a total of 38,797 staff at the end of the fiscal year on 31 March

2011.

Its parent company, The Emirates Group, employed a total of 49,950 employees of

which 10,785 were cabin crew, 2,237 were flight deck crew, 1,904 were in

engineering, and 9,084 were listed as other.

The primary focus for Emirates and its employees is to deliver superior customer

service. In turn, Emirates provides its employees with benefits such as

comprehensive health plans and paid maternity and sick leave.

Another strategy employed by Emirates is to use profit sharing and merit pay as

part of their competency based approach to performance management.

Financial and operational performance

In the financial year 2011–12, Emirates generated revenues of around AED 62

billion, which represented an increase of approximately 15% over the previous

year's revenues of AED 54 billion. Passenger numbers also increased from over 31

million to around 34 million over the same period representing an increase of

around 8%.

In the financial year 2009-2010, passenger numbers reached 27.4 million, up from

22.7 million reported in 2008–09 representing an increase of 20.1% over the

previous year.

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The airline's profits for the 2009/10 fiscal year rose by more than fourfold to AED

3,538 million ($964 million) up by AED 2,852 million (2008–09: AED 686 million) on

the back of cost cutting and a nearly 21 percent rise in passengers.

Its parent company saw profit up 248% for to $1.1 billion for the year to 31 March

compared with a $406m profit for the previous year.

Services

Cabin

First Class

There are 3 types of first class seating; the full suite with doors, flat bed 'Sky cruiser'

seat (without doors) and 'Sleeper' seats.

The full suite options come complete with closing doors to ensure privacy, a mini-

bar, a coat rack and storage. They also feature the ICE system on a 23 in

(58 cm) LCD screen. The seat converts into a 2 m (6 ft 7 in) fully flat bed. Private

suites are available on all A380-800, A340-500, Boeing 777-200LR aircraft, as well

as 27 of 39 3-class Boeing 777-300ER aircraft.

Business Class

Business class on Boeing 777-200LRs, Boeing 777-300s and 29 of 39 3-class

Boeing 777-300ERs as well as 5 of 14 2-class 777-300ERs feature seats with a

60 in (150 cm) pitch that recline to 79 in (200 cm)-long, angled lie-flat beds.

Amenities include massage function, privacy partition, winged headrest with six-

way movement, two individual reading lights and an overhead light per seat, in-seat

power supply, USB Ports and an RCA socket for laptop connection, over 600

channels of entertainment on ICE, shown on a 17 in (43 cm) wide TV screen.

Economy class

Emirates Economy Class offers a 31–32 inch seat pitch (79–81 cm) and standard

seat width (except on the Boeing 777 fleet).

Page | 25

An emirate is one of the few airlines that have ten seats per row on its Boeing 777

fleet. The seat features adjustable headrests, a 600–1000 channel ICE In-Flight-

Entertainment and in-seat laptop power-outlets on newer aircraft and laptop

recharging facilities in galleys in older aircraft.

EMIRATES AIRLINES COMPANY POSITION IN INDIA

Emirates Airlines said that wants to increase its market shares in routes from

India to the US and Europe by 2-5 per cent. To achieve this target, the airline

has lined up some attractive fares and promotional offers.

―Our aim is to increase market share in the US by 2-3 per cent and in Europe

by 3-5 per cent,‖ said Mr Orhan Abbas, Vice-President – India and Nepal,

Emirates Airlines.

Market share

The airline currently has a market share of 35 per cent on the routes from

India to Britain, 40 per cent to France, 20 per cent to Germany, 70 per cent to

South Africa and 31 per cent to New York.

He added that the airline had flown 10-12 per cent more Indian passengers

from India in 2010-11 and that India has already overtaken Britain as the top

tourist group to the United Arab Emirates.

The airline currently offers 185 flights a week from 10 destinations in India with

a total capacity of 53,000 seats.

Seat factors

Mr Abbas said that Emirates is clocking seat factors of 75-80 per cent. Next

year, the airline expects to carry 3-5 per cent more Indian passengers.

―First class and business class travel has also been doing well and there has

been a 15-17 per cent increase in the Indian passengers in first and business

class,‖ said Mr Abbas.

Emirates also announced that Mr Sunil Kallyat will take over as the Regional

Manager – Western India, for the airline.

Page | 26

Investment

Emirates Airline owner says, "We are always open to any good investment (in

an airline). There is a lot for both Dubai and India in allowing more flights."

Emirates India revenue up 24% to $1.7 bn

Dubai-based carrier Emirates, for which India is the largest operational market

with 185 flights a week, said its revenues from the sub-continent grew a solid

24% in the fiscal ended March to $1.7 billion, but said it expects passenger

growth to be just around 4% in the current financial year. ―We had a robust

growth last year from this market with revenues from the Indian subcontinent

touching $1.7 billion. India is and will continue to be a key market for us. While

last year we flew 10 per cent more passengers from here over the previous

fiscal, we are looking at growing 3-4% this fiscal, Emirates Airlines Vice-

President for India and Nepal Orhan Abbas said in Mumbai.

The airline has experienced rapid and consistent growth, above 20 per cent a

year on average. Financially self-sustained and unprotected, Emirates carried

27.5 million passengers in the 2009-10 financial years – almost 4.7 million

more than the previous 12 months.

On flying the jumbo A380 into the country, he said as of now he has no plans.

But Abbas said, the airline will soon be opening the second business lounge at

the Delhi airport. Emirates currently operate from Delhi, Mumbai, Kochi,

Chennai, Kolkata, Bangalore, Hyderabad, Ahmedabad, Kozhikode and

Thiruvananthapuram. It also has unilateral code share agreement with Jet

Airways. On market, Abbas said, overall, Emirates has 45 per cent market share

in terms of booking to Dubai, and 18% on the Mumbai-New York sector. In the

India-Britain sector, it has 30% market share, to France 40%, to Germany 20%,

to South Africa 70% and to the US 31%. The airline is eyeing a 14% growth in

the India-US sector.

The Emirates Group, owned by the Dubai Government, reported a 31% spike in

profit to $1.6 billion, over $1.1 billion, in the year ended March 2011, he said,

adding revenue rose $15.6 billion from $12.4 billion. Emirates, which entered

Page | 27

India in 1985, globally flew 31.4 million passengers from 113 destinations in 66

countries. The airline has launched special fares to cash in on the ongoing

`Summer Smiles' in Dubai festival for travel until September 15. The Dubai

package begins at Rs 52,190 and comprises a three-night stay for two adults

and two kids, Emirates Western India Manager Sunil Kallyat said. It is also

offering special fares to global locations like Dubai, London, Frankfurt, Houston

and New York.

Policies and Norms of UAE for Emirate airlines

Infant policy

Children under 2 years (24 months), are not required to have their own seat. You

must, however, inform Emirates that you will be traveling with an infant on your lap.

Any person 2 years or older must occupy a seat when travelling on Emirates.

When booking online, a request for a bassinet can be made in the Passenger

Details section.

Also, children between 6-36 months may travel on board in car seats as long as a

separate seat is purchased for the child. Contact Emirates Reservations to

purchase a seat for your infant.

Only one lap child is allowed per adult. If one adult is traveling with more than one

infant under 2 years of age, a seat will have to be purchased for each additional

infant.

For families travelling with infants, Emirates has equipped every plane with: pillows

and blankets; large overhead storage lockers; changing tables in the toilets.

Emirates also offer bassinets on board all of their aircraft, available on a first come

first serve basis.

Lap children and infant seats are not allowed in Exit Rows

Page | 28

Minor policy

Most airlines provide a service to assist children traveling without a parent or legal

guardian from their point of departure to their final destination. Emirates' service

provides the following:

For children travelling alone, Emirates provides separate check-in facilities on

departure, with staff dedicated to accompanying them to the aircraft. Parents or

guardians must present the child for check-in at least two hours prior departure.

Unaccompanied Minors and Young Passengers are always boarded before other

passengers, so that the cabin crew can seat them and stow their hand baggage.

Upon special request, Emirates will take Polaroid photographs of your child on

board the aircraft, as time permits.

On arrival, an Emirates employee will meet all unaccompanied children at the

aircraft door and help them through formalities before handing them over to their

designated guardian. Children under 5 years of age are not allowed to travel unless

accompanied by an adult who is at least 16 years old.

Children aged 5-12 travelling without a parent or legal guardians are entitled to

Unaccompanied Minor Service (as long as they are travelling on a full adult fare

ticket). Children from 12 years of age up to, but not including, their 16th birthday,

are also entitled to Unaccompanied Minors service if specifically requested by the

parent or guardian (and as long as they are travelling on a full adult fare ticket).

Pet policy

Checked as baggage in pressurized and temperature controlled area of your

aircraft. Shipped as cargo in pressurized and temperature controlled area.

Pets cannot travel in the cabin, with the exception of Falcons on flights

between Dubai and Pakistan, and Guide dogs for the blind. Pets and other

animals can only be accepted for travel on Emirates flights provided that the

IATA Live Animals Regulations are met in their entirety, as well as any

additional government regulations which apply in the place of origin, transit

and destination. The container in which each animal travels must be of

Page | 29

adequate size, suitable design, and sufficient strength to prevent escape

and/or injury during flight. Emirates charges normal excess baggage fees for

all animals transported as checked baggage.

Carry-On Allowance

All carry-on luggage must fit in the overhead bin or under the seat in front of you

and adhere to the following requirements determined by class of travel:

Economy Class Allowance: 1 Carry-On

Maximum Dimensions of Carry-on Luggage: 22in x 15in x 8in/55cm x 38cm x

20cm (length x width x height)

Maximum Weight of Carry-on Luggage: 15 lb/7 kg

First and Business Class Allowance: 1 Briefcase + either 1 handbag or 1 Garment

Bag

Maximum Dimensions of Briefcase: 18in x 14in x 8in/55cm x 38cm x 20cm

(length x width x height)

Maximum Dimensions of Handbag: 22in x 15in x 8in/55 cm x 38cm x 20cm

(length x width x height)

Maximum Dimensions of Garment Bag (when folded): 8 in/20 cm

Maximum Combined Weight of Carry-on: 26 lb/12 kg

Checked Baggage Allowance

Passengers traveling to/from the North and South America:

Economy Baggage Allowance: 2 pieces

Economy Maximum Dimensions: 62 linear inches/158 cm (length + width +

height)

Maximum Weight for Economy Class Passengers: 50 lb/23 kg

Business/First Baggage Allowance: 2 pieces

Page | 30

Business/First Maximum Dimensions: 62 linear inches/158 cm (length +

width + height)

Maximum Weight for Business/First Class Passengers: 70 lb/32 kg

Overweight Baggage Fees

Fee for any bag weighing between 50-70 pounds (23kgs-32kgs): $25 USD

any single bag weighing over 70 pounds/32 kg will not be accepted.

Excess and Oversize Baggage Fees

If you have more bags than the permitted allowance or your bags exceed the linear

restrictions, you will be charged additional fees. Please contact Emirates directly for

more information.

Potential export/import market in India

UAE-INDIA Bilateral Relations

Relations between the UAE and India are strong and based on cultural

contacts between the peoples of the two countries. What are the historical

ties that bind the two nations and what are the new strategies for

strengthening their cultural and traditional bonds?

India-UAE relations are on the upswing. The two countries share bonds of cultural

affinity and have strong commercial and cultural linkages. Our expanding ties cover

the full range of economic, technical, social and cultural fields that are mutually

beneficial for both peoples.

Two-way trade between the two countries last year

India-UAE non-oil trade valued at $29,023.68 in 2007-2008. The two-way trade for

2007-2008 showed a 40 per cent growth over the previous year. The main items of

exports from India included mineral fuels, natural or cultured pearls, cereals, gems

Page | 31

and jewellery, manmade yarn, fabrics, metals, cotton yarn, marine products,

machinery and equipment, plastic and linoleum products, tea and meat and

preparations. Major items of imports from UAE include mineral fuels, mineral oils,

natural or cultured pearls, precious or semi-precious stones, metal ores & metal

scrap, sulphur and unroasted iron pyrites, electrical machinery and equipment and

parts thereof, iron and steel etc.

A large portion of India‘s exports to the UAE is transshipped from Dubai to other

countries in the region such as Pakistan, Afghanistan, Iran, Iraq, Saudi Arabia,

Yemen and, of late, even to East African countries. Thus, exports to the UAE have,

in effect, opened up a huge regional market for Indian products

Business opportunities in India

The United Arab Emirates (UAE) is set to look for fresh investment opportunities in

India, building on the booming trade between the two countries, which has zoomed

to 67 billion dollar last year

Sheikh Hamed bin Zayed Al Nahyan, the head of the Abu Dhabi Investment

Authority (ADIA), will arrive on Monday in New Delhi on a five day visit to India,

which will also take him to Mumbai and Bengaluru.

With an eye on possible tie- ups with the private sector, the visitors from the oil rich

Gulf-nation will hold meetings organised in New Delhi by the Federation of Indian

Chambers of Commerce and Industry (FICCI), while the Confederation of Indian

Industry (CII) has organised business meetings for the visiting delegation in

Mumbai. In Bengaluru, where the Information Technology sector will be in focus,

Sheikh Hamed will be hosted by the External Affairs Minister, S.M. Krishna. ADIA‘s

website said that the investment body, which is wholly owned by the government of

Abu Dhabi has invested globally in several categories Including ―quoted equities,

fixed income, real estate, private equity, alternatives and infrastructure‖.

Diplomatic sources said that UAE is focusing hard on India, as business

opportunities dry up in the West, on account of the global economic downturn. ―Both

India and the UAE have shown economic resilience during the recent economic

Page | 32

crisis and offer opportunities in the trade and investment sectors,‖ a press statement

by the Indian embassy in Abu Dhabi said. The statement added that the UAE is

among the top ten investing countries in India with an estimated investment of more

than US$8 billion. Major UAE investing companies are ADIA, Taqa, Dubai Ports

World, EMAAR, Etisalat, TECOM, RAK Ceramics and RAK Investment Authority.

In New Delhi, Sheikh Hamed will also meet Finance Minister, Pranab Mukherjee,

Urban Development Minister Kamal Nath, Jairam Ramesh, the Rural Development

Minister as well as Communication and Information Technology Minister, Kapil

Sibal.

Conclusion and suggestion

Since liberalization, the value of India's international trade has increased

sharply, with the contribution of total trade in goods and services to the GDP rising

from 16% in 1990–91 to 47% in 2008–10. India accounts for 1.44% of exports and

2.12% of imports for merchandise trade and 3.34% of exports and 3.31% of imports

for commercial services trade worldwide. India's major trading partners are

the European Union, China, the United States of America and the United Arab

Exports $299.4 billion (2011 est.)

Export goods

petroleum products, precious stones,

machinery, iron and steel, chemicals,

vehicles, apparel

Main export

partners

UAE 13%, US 11.4%, China 6.3%,

Singapore 5.3% (2011)

Imports $461.4 billion (2011 est.)

Import goods

crude oil, raw precious stones, machinery,

fertilizer, iron and steel, chemicals

Main import

partners

China 12.1%, UAE 8.3%, Saudi Arabia

5.8%, US 5.1%, Switzerland 4.7% (2011)

FDI stock $47 billion (2011-12)

Gross

external debt $289.7 billion (31 December 2011 est.)

Page | 33

Emirates. In 2006–07, major export commodities included engineering goods,

petroleum products, chemicals and pharmaceuticals, gems and jewellery, textiles

and garments, agricultural products, iron ore and other minerals. Major import

commodities included crude oil and related products, machinery, electronic goods,

gold and silver. In November 2010, exports increased 22.3% year-on-year to

85,063 crore (US$15 billion), while imports were up 7.5% at

125,133 crore (US$23 billion). Trade deficit for the same month dropped from

46,865 crore(US$8.5 billion) in 2009 to 40,070 crore (US$7.3 billion) in 2010.

Reflecting the global realities, ties between India and the UAE are acquiring a new

dimension. The two countries have established strong partnerships in the field of

commerce and trade. This partnership is expanding, diversifying and emerging into

a strategic partnership with emphasis on cooperation in defense, energy, etc. UAE

as a neighbor will be given priority attention in upgrading our ties.

Both countries can cooperate with each other bilaterally and regionally in defense

and security issues and become partners in the global fight against terrorism and

extremism.

Page | 34

Bibliography

http://en.wikipedia.org/wiki/Emirates_(airline)

http://www.etravelblackboard.com/article/114762/emirates-named-airline-of-the-

year-for-2011-by-air-transport-world

http://www.thehindubusinessline.com/industry-and-economy/logistics/emirates-

aims-to-increase-market-share-on-routes-to-us-europe/article2139507.ece

http://www.thehindubusinessline.com/industry-and-economy/logistics/emirates-

special-offer-for-mastercard-holders/article3572871.ece

http://www.seatguru.com/airlines/Emirates_Airlines/infants.php

http://www.seatguru.com/airlines/Emirates_Airlines/minors.php

http://www.seatguru.com/airlines/Emirates_Airlines/pets.php

http://www.seatguru.com/airlines/Emirates_Airlines/baggage.php

http://www.thehindu.com/business/Economy/uae-looks-to-boost-investments-in-

india/article2803973.ece

http://www.uaeembassynewdelhi.com/uaeindiarelations_index.asp

http://www.gtu.ac.in/circulars/GTU_inovation_sankul/list_of_countries_for_GTU_global_stu

dies_Course.pdf

Page | 35

A GLOBAL / COUNTRY STUDY REPORT

ON

-: Submitted to:-

Gujarat Technological University IN PARTIAL FULFILLMENT OF THE

REQUIREMENT OF THE AWARD FOR THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

Under The Guidance Of -: Faculty Guide:-

Asst.Prof.Kinjal Chandarana

-: Submitted by:- DAS SHRUTHI 117840592001

KARAVADRA MANSI 117840592065

PATEL VIPUL 117840592022

MAKHWANA SHAILESH 117840592113

PAMBHAR MILAN 117840592086

KANAK CHANDHRESH 117840592095

Batch: 2012-13 [MBA SEMESTER IV]

-: Institute’s Name:- T.N.Rao College of Management Studies

Affiliated to Gujarat Technological University Ahmedabad

Page | 36

INTRODUCTION OF THE COMPANY

JUMEIRAH GROUP

Type Business group

Founded Dubai, United Arab Emirates

Headquarters Dubai, United Arab Emirates

Key people

Mohammed Nourawale

(Chairman)

Ibrahim.M Nourawale

(Senior Director/Vice Chairman)

Gerald Lawless

(Executive Chairman/CEO)

Rory McIlroy

(Global Ambassador)

Products Hotels

Website Jumeirah.com

Page | 37

STRUCTURE OF THE COMPANY

Board of Directors

The Jumeirah Group Board of Directors has also delegated operational authority to

three separate Committees, which meet on a quarterly basis. The newly formed

committees are as follows:

Audit and Risk Management Committee: Consists of three Independent Non-

Executive Directors and the Chief of Group Audit and Risk Management of Dubai

Holding.

Remuneration and Nominations Committee: Consists of three Independent

Non-Executive Directors and the Chief HR Officer of Dubai Holding and advises

the Board on Remuneration matters and on the composition of the Board and

Board committees.

Executive Chairman’s Committee: Consists of the Executive Chairman, the

Chief Executive Officer, the Chief Operating Officer, the Chief Development

Officer, and the Chief Legal Officer. The Executive Chairman‘s Committee

delegates authority to the various working groups of Jumeirah Group through the

Chief Executive Officer‘s Committee.

In 2007, the Executive Chairman of Dubai Holding, His Excellency

MohammadAl Gargawi, restructured the organisation by establishing

separateBoards of Directors for each of the entities, including Jumeirah Group,to

enhance accountability. At the same time, entity CEOs were appointed as Executive

Chairmen, and new CEOs were appointed to ensure adequate succession planning

was underway.

After the takeover of Jumeirah Group LLC in 2011 the new Chairman

Mohammed Nourawale appointed Ibrahim Nourawale as the Vice Chairman and the

Senior Director. The New Qualifed Vice Chairman/ Senior Director, merged the

Executive Chairman and the CEO to become one Audit Committe.The Senior

Director Delegates authority over all the Directors of the Audit committees, to

ensure adequate managment and planning is made within the company.

Page | 38

The Board of Directors

Mohammed Nourawale Chairman

Ibrahim.M Nourawale Vice Chairman/ Senior Director

Gerald Lawless Executive Chairman/Chief Executive Officer

FarhanFaraidooni Non-ExecutiveDirector

Saeed Al Muntaliq Non-ExecutiveDirector

David Michels

IndependentNon-ExecutiveDirector

Alan Parker Independent Non-Executive Director

Michael Williams Independent Non-ExecutiveDirector

Ghaith Al Ghaith Independent Non-Executive Director

FUNCTIONS OF JUMEIRAH

Portfolio:

Jumeirah Hotels & Resorts

Jumeirah Living

Jumeirah Restaurants

The Emirates Academy of Hospitality Management

Wild Wadi Waterpark

Jumeirah Emirates Towers Offices

Jumeirah Hospitality

Page | 39

Their Current properties:

United Arab Emirates :

o Abu Dhabi

Jumeirah at Etihad Towers

o Dubai

Burj Al Arab

Jumeirah Beach Hotel

Jumeirah Emirates Towers Hotel

Madinat Jumeirah, translates as "Jumeirah City", is a

large leisure complex including 3 hotels, restaurants and

entertainment venues

Al Qasr

Dar Al Masyaf

Mina A' Salam

Jumeirah Zabeel Saray

Wild Wadi Waterpark

Jumeirah Living World Trade Centre Residence

Jumeirah Creekside Hotel

China :

Shanghai - Jumeirah Himalayas Hotel

Germany:

Frankfurt - Jumeirah Frankfurt

Italy:

Rome - Jumeirah Grand Hotel Via Veneto

Maldives:

Jumeirah Dhevanafushi

Jumeirah Vittaveli

Turkey:

Page | 40

Istanbul- Pera Palace Hotel Jumeirah

United Kingdom:

London- Jumeirah Carlton Tower

Jumeirah Lowndes Hotel

Grosvenor House Apartments by Jumeirah

Living

Azerbaijan:

Baku - Jumeirah Bilgah Beach Hotel

Spain:

Mallorca- Jumeirah Port Soller Hotel & Spa Mallorca

PRESENT TREND IN BUSINESS

UAE Real Estate Market Outlook to 2013

The real estate sector in UAE has registered a marginal recovery in the year

2010. The demand for real estate properties have increased, especially in the

residential segment of the market in the affordable housing units on account of the

reviving economy and increasing employment. In addition, the marginal fall in the

prices or rental rates have once again led the buyers to enter in the market but with

a cautious attitude.

The real estate market in UAE has been significantly dominated by the

Northern Emirates. This share has been contributed majorly by the real estate

developments in the cities such as Sharjah, Ajman, Umm Al Quwain and Ras Al

Khaimah (RAK).

Abu Dhabi in the year 2010, suffered a setback due to the higher prices and

rental rates as compared to other neighboring cities in the UAE. In 2010, a strong

demand for affordable residential properties from the low and the middle income

segment of the population was recorded across Dubai. Although the market in 2010

has showcased signs of recovery but uncertainty still prevails on the investor‘s side

as people continue to be risk averse. The declining rental rates of apartments

across Dubai have made the availability of properties at competitive rates, due to

Page | 41

which landlords and owners are further declining their rates than the prevailing one

in order to avoid the loss due to high vacancy rate.

Functions of Company In India

JUMEIRAH GROUP IN INDIA

Dubai‘s Jumeirah Group, operator of the iconic Burj Al Arab hotel, is to open

its first hotel in India in 2017. The hotelier, a subsidiary of government-owned Dubai

Holding, has signed a management agreement to operate a luxury hotel in the

Lower Parel district of Mumbai. The 470-room hotel is expected to be completed in

2017.

President and Group CEO of Jumeirah Group Gerald Lawless says that the

demand for five-star hotels in the Indian market has been robust and they are

delighted to have initiated the first phase of our expansion into India with this

landmark project in Mumbai.

Tourism is a fast-growing sector in India. In July, the UAE and India signed

an agreement to double the flow of tourists between the two countries.

While visiting the UAE, an Indian ministerial delegation said India currently

needs another 230,000 new hotel rooms, which it said will require private

investment of around INR400bn (US$7.23bn). Jumeirah currently operates 20

luxury hotels and serviced apartments, including ten in the UAE, seven in Europe,

two in the Maldives and one in China.

International tourist arrivals are also on the rise. The number arriving

between January and July rose 6.6 per cent from a year earlier to 3.76 million,

according to data from the tourism ministry.

Page | 42

POLICES AND RULES OF

IMPORT AND EXPORT IN UAE

Exporting Overview:

Exporting should be a natural step for any successful business. It not only

abates reliance on your indigenous customers, but also allows for greater market

reach and profit. But, as with most things in business, the theory is easier than the

practical. Exporting can pose an entirely different set of problems than your

business is used to.

Legal Obligations:

Needless to say, a keen attention to laws, legislation and regulation is paramount.

VAT rules should be considered early; some products may not qualify for the HM

Revenue & Customs zero-rate policy.

Controls & Licenses:

You‘ll need to check if any of your products require an export license. Products such

as chemicals and firearms, for instance, usually do.

Comprehension of the Law:

Of course, upon entering a foreign country, a product or service is subject to, and

must abide, national laws.

Documentation Guide:

This guide explains the key documentation you need to use. It outlines what should

be in your contracts and what paperwork you need for customs, transport and

payment.

Page | 43

Export documentation:

You may need an export licence to export goods. For example, there are

controls on exports of chemicals and military technology. Licence

requirements may also depend on which country you are exporting to.

Export declarations:

If you are selling goods within the EU, most goods are in free circulation and

can be easily moved from the UK to other countries without customs controls

or charges.

If you are selling to customers outside the EU, you need to declare your

exports to HM Revenue & Customs (HMRC). This is generally done

electronically, using the New Export System (NES). The declaration includes

details of the classification of the goods being exported and which country

they are going to.

Alternatively, an authorised agent or freight forwarder can handle the

customs declaration for you.

Export VAT:

For VAT purposes, exports are generally zero-rated, but you should keep

copies of your VAT invoices and proof of export. This helps you prove that

the goods left the country and that you do not have to pay any output VAT on

them.

If your sales to EU countries exceed £260,000 - you must also complete the

Intrastat supplementary declaration.

Exports to countries outside the EU do not count towards the Intrastat

threshold and do not need to be included.

IMPORT OVERVIEW:

Importation Typically, imports licenses are not needed for goods entering a

European Union country, except in the case of certain sensitive items, such as

Page | 44

tobacco, weaponry, agricultural products, surveillance, and goods dictated by

quantitative restrictions.

As the imports license policy dictates, no import licenses are generally necessary.

However, the Union has quantitative restrictions in position to oversee certain goods

being imported from certain countries. Some goods may be liable under tariff

quotas. Traders with Hong Kong should be particularly wary.

POLICES AND RULES FOR

IMPORT AND EXPORT IN INDIA

Introduction: The various rules and guidelines in respect of various commodities

and category of importers are mentioned in the following publications issued by the

Ministry of Commerce, Government of India and revised from time to time:

Import - Export Policy, 1997-2002 as modified up to 31.03.1999

Handbook of Procedure

Standard Input - Output Norms, 1997-2002.

ITC (HS) Classification of Import and Export Items.

Export- Import Policy: Export Import Policy or better known as Exim Policy is a set

of guidelines and instructions related to the import and export of goods. The

Government of India notifies the Exim Policy for a period of five years (1997-2002)

under Section 5 of the Foreign Trade (Development and Regulation Act), 1992. The

current policy covers the period 2002-2007. The Export Import Policy is updated

every year on the 31st of March and the modifications, improvements and new

schemes became effective from 1st April of every year. All types of changes or

modifications related to the Exim Policy is normally announced by the Union

Minister of Commerce and Industry who co-ordinates with the Ministry of Finance,

the Directorate General of Foreign Trade and its network of regional offices.

Page | 45

Handbook of Procedure:

Handbook of Procedure (Volume I and Volume II), which is issued by the Director

General of Foreign Trade (DGFT), is a book that contains all the necessary

information about the rules and regulation in the matter related to Foreign Trade

Policy. Handbook of Procedure is issued at the gap of every five year with change

in the Foreign Trade Policy. Between the five years terms, any further changes or

modifications in the Handbook of Procedure are carried out by notifications and

amendments.

SION (Standard Input Output Norms):

Standard Input Output Norms or SION in short is standard norms which define the

amount of input/inputs required to manufacture a unit of output for export purpose.

Input output norms are applicable for the products such as electronics, engineering,

chemical, food products including fish and marine products, handicraft, plastic and

leather products etc. An application for modification of existing Standard Input-

Output norms may be filed by manufacturer exporter and merchant-exporter.

IMPORT IN INDIA: The rising middle income groups of consumers in India and their

increasing levels on expenditure on various products has resulted a faster rising

demand of the Indian import business. Major imports of India include cereals, edible

oils, machineries, fertilizers and petroleum products. Total import from India

estimated to be around US$187.9 billion. India is also a bulk importer of edible oil,

sugar, pulp and paper, newsprint, crude rubber and Iron and steel.

UAE-GUJARAT RELATIONS

Vibrant Gujarat delegation visits UAE :

A high profile business delegation of 10 members led by Mr. Kamal Dayani,

IAS, Industries Commissioner, and Government of Gujarat visited UAE during 25

September to 28 September, 2012, to invite business community present in UAE to

invest in Gujarat and participate in large numbers during Vibrant Gujarat 2013

Summit.

Page | 46

The delegation during its visit, invited Dubai Investments, one of the largest

investor firms listed in the UAE financial market, to tap the vast opportunities that

the state offers. The delegation made presentations on investment possibilities in

Gujarat, highlighting its position as a leader in infrastructure development in the

country. Dubai Investments PJSC has been at the forefront of identifying and

implementing profitable businesses in emerging markets around the world, and has

an investment portfolio comprising interests in diverse industries, including real

estate, pharmaceuticals, banking and finance, as well as heavy and light

manufacturing industries.

During the visit, the Government of Gujarat organized Road Shows followed

by B2B meetings to showcase socio-economic profile of the State and shared

details of current business and infrastructure opportunities available in Gujarat with

prospective investors. These Road Shows & B2B meetings were well attended by

over 350 representatives of different companies.

There is an estimated US$8 billion UAE investment in India of which around

US$2.3 billion is in the form of foreign direct investment, while the remaining is

portfolio investment. To further attract UAE Investment, CI&TM had issued an

invitation to Sheikh Hamed bin Zayed Al Nahyan, Managing Director, Abu Dhabi

Investment Authority to visit India with a delegation.

BUSINESS OPPOURTUNITIES

The Indian economy has witnessed robust growth in the last few years and is

expected to be one of the fastest growing economies in the coming years. Demand

for commercial property is being driven by India's economic growth.

Government Initiatives:

The Government of India has allowed FDI up to 100 per cent under the

automatic route in townships, housing, built-up infrastructure and

construction development projects to increase investment, generate

economic activity, create new employment opportunities and add to the

available housing stock and built-up infrastructure.

Page | 47

The Union Budget 2012-13 gives major thrust on accelerating the pace of

investment in infrastructure, as this is critical for sustaining and accelerating

an overall growth. Efforts to attract private investment into infrastructure

through the Public-Private Partnership (PPP) route have met with

considerable success at both Central Government and State Government

levels.

The Reserve Bank of India (RBI) has granted permission to foreign citizens

of Indian origin to purchase property in India for residential or commercial

purposes.

The government is also committed to introducing FDI in multi brand retail,

introduce changes in the existing SEZ policy to resurrect developer interest

and expand the role of the private sector in infrastructure development.

Further, the Government of India has proposed one per cent TDS (tax

deduction at source) on transfer of immovable property if the sale value

exceeds Rs 5 million (US$ 91,825.77) in urban centres and Rs 2 million (US$

36,730.63) in other areas in the Union Budget 2012-13.

The Gujarat government is about to spend about Rs 1,500 crore on the

tourism sector in the 12th Five Year Plan period. This may be in addition to the Rs

5,000 crore that the government is planning to spend in other allied areas, which

would directly or indirectly contribute to development of tourism in the state.

SUGGESTIONS & CONCLUSION

In India, construction is the second largest economic activity after agriculture.

Construction accounts for nearly 65 per cent of the total investment in infrastructure.

Many banks are lending in infrastructure sector because of sure growth prospects in

it.

Emergence of nuclear families and growing urbanization has given rise to

several townships that are developed to take care of the elderly. With a number of

senior citizen housing projects been planned, the segment is expected to grow

significantly in the future.

Page | 48

Today, along with NRIs, foreigners are also facilitated to invest in the real

estate sector of India like the residential housing and townships, marketable

premises, infrastructural facilities at regional and local levels, technological parks,

hotels & resorts, hospitals, educational institutions, industries, special economic

zones (SEZs), retail, leisure and recreational amenities, etc, under the confinement

of certain conditions.

The Ease and cheapness in availability of talented and skilled work force,

lower costs of logistics, constantly expanding Indian market, steady growth of Indian

economy, etc. have been attracting and enticing factors for diverse foreign direct

investment in real estate business in all across India.

Page | 49

REFRENCES

http://www.ameinfo.com/128599.html

http://www.ameinfo.com/40570.html http://www.ameinfo.com/43033.html http://www.ameinfo.com/43838.html

http://www.jbre.ae/?m=about_us&act=mission

http://www.jbre.ae/?m=about_us&act=cmpyethos

http://www.thenational.ae/thenationalconversation/industry-insights/tourism/jumeirah-gains-a-toehold-in-india

http://www.uaeembassy-newdelhi.com/uae-indiarelations_index.asp www.vibrantgujarat.com/Portal/NewsLetter/24_1_1_Issue-13.pdf http://www.indembassyuae.org/drupal/BilateralRelations

http://www.livemint.com/Companies/QnXlQ6PYuDFE8mk3pQqeqI/Hyatt-Kamat-to-enter-hospitality-business-in-Gujarat.html

http://www.travelbizmonitor.com/gujarat-to-spend-rs-1500-crore-on-tourism-sector-in-12th-five-year-plan-period-15902

http://www.ibef.org/industry/real-estate-india.aspx

http://www.globaljurix.com/foreign-direct-investment-real-estate-fdi.php

http://www.eximguru.com/exim/Guides/How-To-Import/Ch_1_Starting_Import_Introduction.aspx

http://www.eximguru.com/exim/dgft/exim-policy/2012-2013/chapter_4_duty_exemption_remission_schemes.aspx

http://www.eximguru.com/export-import-news/business-news/india-is-uae-s-top-10687.aspx

http://www.google.co.in/#output=search&sclient=psyab&q=jumeirah%20real%20estate&oq=&gs_l=&pbx=1&bav=on.2,or.r_qf.&bvm=bv.45512109,d.bmk&fp=3833cd2675a87390&biw=1024&bih=571&pf=p&pdl=300

http://www.arabianbusiness.com/dubai-s-jumeirah-open-mumbai-hotel-in-2017-480809.html

http://gulfnews.com/business/investment/jumeirah-group-signs-hotel-deal-in-india-1.1110469

https://www.jumeirah.com/en/jumeirah-group/about-jumeirah-group/philosophy/

Page | 50

A

GLOBAL COUNTRY REPORT

ON

“EMAAR PROPERTIES OF UAE”

Submitted To Gujarat Technological University

IN FULFILLMENT OF THE REQUIREMENT OF THE AWARD FOR THE DEGREE OF

Guided By

Assistant Professor

VIDHI JOSHI

Prepared By

SUNIL MALVIYA [117840592070]

ALPESH DHOLARIYA [117840592029]

HEMAL MEHTA [117840592033]

MANISHA KISHOR [117840592077]

NEETA NIMBAK [117840592080]

ANITA MANEK [117840592002]

Batch: 2011-13

MBA SEMESTER III/IV

T.N Rao College of Management Studies, Rajkot

MBA PROGRAMME

Affiliated to Gujarat Technological University

Ahmedabad

April, 2013

Page | 51

About Emaar

Properties PJSC, a Dubai-based Public Joint Stock Company listed on the Dubai Financial Market, is a global property developer and provider of premier lifestyles.

Emaar has been shaping landscapes and lives in the Emirate since the company‘s inception in 1997. The company specializes in creating value-added, master-planned communities that meet the full spectrum of lifestyle needs. A highlight of Emaar‘s approach to developing integrated lifestyle destinations is Downtown Dubai, the 500-acre mega-project, home of Burj Khalifa – the world‘s tallest building which features the world‘s first Armani Hotel Dubai and the world‘s highest restaurant, Atmosphere; The Dubai Mall – the world‘s largest shopping and entertainment destination; and The Dubai Fountain, the world‘s tallest performing fountain set in a 30 acre lake.

Emaar is extending its expertise in developing master-planned communities internationally, and today, has a significant presence in several key global markets with established operations in the United Arab Emirates, Saudi Arabia, Syria, Jordan, Lebanon, Egypt, Morocco, India, Pakistan, Turkey, USA and Canada.

Emaar has made extensive forays in the hospitality & leisure sector with the current portfolio of Emaar Hospitality Group LLC encompassing The Address Hotels + Resorts, the group‘s five star premium hotel brand, Armani Hotels & Resorts, among others. In addition, Emaar‘s flagship shopping mall development, The Dubai Mall, has become the world‘s largest shopping and entertainment destination, hosting 54 million visitors in 2011.

While continuing to actively pursue expansion in its core business of innovative, high quality real estate development, Emaar has diversified into related business lines to further build value for its shareholders, including the Government of Dubai. Emaar‘s focused expansion and diversification strategy sees it firmly positioned to take global centre-stage as a multinational and diversified business group.

Page | 52

Business Segments

(1)Emaar Hospitality Group

Emaar Hospitality Group LLC, the wholly owned subsidiary of Dubai-based global property developer Emaar Properties PJSC, manages the company‘s growing roster of hospitality and leisure projects. Emaar has expanded into hospitality and leisure in line with its Vision 2010 to become one of the most valuable companies in the world through a two-pronged approach of geographic expansion and business segmentation.

With total assets of development value US$1 billion (AED 3.67 billion), Emaar Hospitality owns and manages a diversified portfolio of hospitality assets such as hotels, serviced residences, golf resorts, Dubai Polo and Equestrian Club, recreation clubs, the Dubai Marina and associated yacht club.

Emaar Hospitality Group‘s vision is to be recognized as the premier global provider of personal, innovative and memorable lifestyle experiences.

In tandem with the development and management of first class leisure facilities, Emaar Hospitality has rolled out The Address Hotels + Resorts, with a commitment to building a world-class 5 star hotel chain in under a decade.

(2)Emaar Hotels & Resorts

Emaar Hotels & Resorts LLC is a subsidiary of Emaar Properties was established in 2005 under an agreement between Giorgio Armani S.p.A. and Emaar Properties, with the objective to develop, own and operate an exclusive collection of hotels, resorts and residences in the world‘s most important cities and holiday destinations. Armani Hotels & Resorts plans to open at least ten hotels and resorts within the next ten years.

(3)Emaar Malls Group

Emaar Malls Group LLC is focused on creating lifestyle destinations tailored to the particular needs of the residential community they serves. Emaar‘s master-planned developments generate ambience and a feeling of community unmatched by any other developer. Crucial to this process is the creation of shopping malls and community centres that blend design, access and a retail mix offering all the amenities, services and leisure options all within your reach. This is where Emaar Malls Group plays a central role – we develop lifestyle destinations with the best in shopping, leisure and entertainment for the communities we serve and the visitors they welcome.

At the forefront of these developments is the Emaar Malls Group flagship The Dubai Mall, one of the largest malls in the world and an integral component of the region‘s most prestigious urban development to date, the Downtown Dubai. Emaar Malls Group is also developing Dubai Marina Mall, a lifestyle mall in the Dubai Marina

Page | 53

community and Souk Al Bahar, an Arabesque mall with a strong dining and entertainment theme.

(4)Emaar Retail

Emaar Retail LLC is the entertainment and retail subsidiary of Emaar Malls Group. Emaar Retail LLC drives the mall developments of Emaar in key emerging markets, such as Middle East and North Africa, by offering innovative and unique entertainment and retail experiences that are structured to individual market preferences. Emaar Retail LLC develops and manages a portfolio of brands in its growth markets and is strategically building new alliances, joint ventures and franchises for all mall developments under Emaar Malls Group. Emaar Retail LLC manages the entertainment, leisure and retail operations of global leading brands such as Dubai Aquarium & Underwater Zoo, Dubai Ice Rink, KidZania®, SEGA Republic, Reel Cinemas and ARMANI/CASA, amongst others - at The Dubai Mall, the world‘s largest shopping destination; as well as Reel Cinemas at Dubai Marina Mall.

(5)Emaar Commercial Leasing

Emaar Square

Emaar Square is the most prestigious address at the heart of Downtown Dubai. A new business district in close proximity to the iconic Burj Khalifa, The Dubai Mall, The Address Hotel and Dubai Fountain. Easy access to the new Burj Khalifa Metro station and the new Downtown residential developments are also in the immediate vicinity.

Emaar Business Park

Located on Sheikh Zayed Road next to the Emirates Golf Club and opposite Dubai Marina and Internet City, Emaar Business Park is a prestigious company address, a place where business is thriving. It is conveniently situated amidst the most established Emaar Communities namely The Greens, The Lakes, The Springs and Emirates living. For your ease, the neighboring community centre includes a supermarket, food outlets, restaurants, cafes and ATM facilities are all within the vicinity.

(6)Emaar Technologies

Emaar Technologies is a subsidiary of Emaar Properties PJSC that caters for the growing need of professional ICT Services in the region. With vast experiences in Real Estate, Retail, Hospitality, Education, Financial and Healthcare Solutions, Emaar Technologies has great confidence in expanding its horizons to a much larger set of clients across the region.

Page | 54

Vision our vision for Emaar Technologies is to become one of the most valuable ICT providers in the world.

Mission Emaar Technologies believes that technology is more than what makes machines run; it is what makes operations run more effectively and efficiently.

Business Segments in India

(1) Residential

Emaar MGF is looking at changing the face of

the Residential sector by building master-planned

communities that give people a whole new way

to live.

(2)Commercial Emaar MGF will build global standard

Commercial and IT Park facilities along with

Special Economic Zones (SEZs) across the

country serving a wide array of businesses

including IT, ITES, Exports and Services.

(3)Retail Emaar MGF aims to be the first choice for real estate solutions for India's

growing Retail sector. Over the coming years, Emaar MGF will be the driving

force behind a new era of retailing in India. An era that will bring in the best

international and domestic brands and will become the destination of choice for

millions of consumers.

(4)Hospitality In the hospitality business line, the Company presently intends to develop hotels in the luxury and up-market segments in India. It also plans to develop hotels in the mid-market and budget segments in India through the joint venture entities it has formed for this purpose. The Company has entered into and going forward intends to enter into management agreements and contracts with recognized, experienced and successful international hospitality companies for the operation and management of its hotels.

The Company has one operational hotel in The Pink City - Jaipur.

Page | 55

Fortune Select Metropolitan Jaipur is a deluxe hotel under the brand name of "Fortune Select Metropolitan by Welcome Group". Fortune Park Hotels Limited, a subsidiary of ITC Ltd is providing operating and marketing services to us in relation to this hotel for a period of 10 years. The hotel is located on top of the Metropolitan Mall with a separate entry and exit for the hotel. The hotel has 90 rooms including six suites, a restaurant, a bar, banquet halls which can seat 150 to 200 guests, tea lounge, and business centre with two meeting rooms, health club, gymnasium, spa, swimming pool and party deck for open air parties.

Fortune Select Metropolitan is refreshingly different with modernity, efficiency and cleanliness of design as its hallmark.

Competitors of Emaar in India (1) DLF Ltd (2) OMAXE LTD (3) UNITECH (4) GODREJ PROPERTIES LTD (5) TATA HOUSING DEVELOPMENT COMPANY

POLICIES AND NORMS OF UAE FOR EMAAR

License

License type: commercial Nature of activity: This refers to companies established for the development and founding of real estate projects which include housing and commercial complexes, tourism projects, and the development of the infrastructure and leisure facilities for such projects. It also covers the selling of the property or projects per the free hold ownership law of property whether owned by the license holders or another party through a contract signed between the developer and the land owner and registration of the contract in the Escrow Accounts Department ahead of the commencement of the project.

Conditions and required documents: Parties: - All nationals.

Page | 56

1. Other activities can't be included in this license. 2. Expatriate partner or manager must be sponsored under this license

Note: The project should be registered in the Escrow Accounts Department after the license is issued For marketing any project must obtain approval from the promotion section in rera. Activity fee 25000 Dh per year.

Tax

(1)Corporation & income tax

The UAE is a generally tax-free jurisdiction, with no corporate tax except

for the following:

1. Branches of Foreign Banks;

2. Hotels;

3. Courier companies; and

4. Oil, Gas and Petrochemical producers.

However, the UAE government is currently conducting an impact study into the

imposition of a corporate income tax.

Subject to these exceptions, companies exclusively formed and operating in the

UAE are not subject to any corporate or income taxes in the UAE. However, when

forming a corporate vehicle for a foreign company, potential taxation in the country

of origin of repatriated profits or dividends should be considered, and taxation

advice in those countries of origin should be sought.

There is similarly no withholding tax regime.

Value added tax

There is currently no value added tax. However, at the GCC level, discussions are

taking place in connection with the imposition of value added tax across the GCC.

Indirect taxes & fees

Although individuals living, and companies carrying on business, in the UAE are not

directly taxed on their earnings and profits, they nevertheless pay hidden or ―indirect

taxes‖ and fees.

The main indirect taxes are as follows:

(1)Services charges: these are charges levied by the Municipalities on services,

food and alcoholic drinks purchased in hotels. The rate is between 10% and 15% of

Page | 57

the goods and accommodation purchased. There is a tax of 30% on alcohol

purchased at liquor stores.

(2)Licence issue fees: the registration of a company and the issue of the required

Commercial Licence to undertake any business activities are subject to payment of

fees to the relevant government departments involved each year.

In Dubai, in addition to the fixed fees payable to various different government

departments, there is also a fee payable every year calculated as 5% of the value of

the rent paid for the offices or facilities from which the company is to carry out its

activities. This fee is collected by the Department of Economic Development when

issuing or renewing Commercial Licences, but is actually levied by the Dubai

Municipality.

In Abu Dhabi the fees payable by companies are calculated on a different basis,

mainly depending on the type and number of economic activities to be undertaken.

(3)Employment & Immigration fees: Fees are payable to the Ministry of Labour

and Social Affairs for the processing and approval of employment permits and

employment visas for a company‘s staff. In addition, bank guarantees are required

to be provided for each employee to the competent authorities.

Housing fee: In Dubai, since January 2005, tenants have had to pay a yearly tax

calculated as 5% of the rent paid, and owners of real estate are required to pay a

fee of 5% of the rental revenue attributed to that type and size of property, which is

determined by reference to the Annual Rent Index issued by RERA. The housing

fee is collected by DEWA (Dubai Electricity and Water Authority) in its water &

electricity bills, but it is actually levied by the Dubai Municipality.

Import & Export regulations

As a member of the World Trade Organization (the WTO) and as a

party to various regional free trade agreements throughout the GCC, the UAE has

low rates of tariffs. Import duties are normally charged on products imported into the

UAE (outside of the free zones), at rates which can vary according to the nature of

the import (e.g. higher duties apply to alcohol and tobacco products). The duty may

be alleviated by exemptions based on the importer‘s status (e.g. free zone entity,

Page | 58

majority owned by a GCC national, etc.) or exemptions based on the type of

product. Generally, foreign parties cannot import goods into the UAE for the

purpose of resale, other than a free zone entity directly for sale within the relevant

free zone or for its own use.

R u l es a n d Reg u l a t i o n s f or F D I i n I n d i a

Presently, FDI up to 100% under the automatic route has been permitted in

townships, housing, built-up infrastructure and construction development projects

(which would include, but not be restricted to, housing, commercial premises,

hotels, resorts, hospitals, educational institutions, recreational facilities, city and

regional level infrastructure). There is no need for taking prior approval from the

Government, but the RBI should be informed within thirty days of the inward

remittances or issue of shares to NRI.

Minimum area to be developed under each project would be:

i. In case of development of serviced housing plots, a minimum land area of 10

hectares

ii. In case of construction-development projects, a minimum built-up area of

50,000 sq. mts

iii. In case of a combination project, any one of the above two conditions would

suffice

The investment would further be subject to the following conditions:

i. Minimum capitalisation of US $10 million for wholly owned subsidiaries and

US$ 5 million for joint ventures with Indian partners. The funds would have to

be brought in within six months of commencement of business of the

Company.

ii. Original investment cannot be repatriated before a period of three years from

completion of minimum capitalization. However, the investor may be

Page | 59

permitted to exit earlier with prior approval of the Government through the

Foreign Investment Promotion Board (FIPB).

The investor would not be permitted to sell undeveloped plots. "Undeveloped

plots" will mean where roads, water supply, street lighting, drainage,

sewerage, and other conveniences, have not been made available. It will be

necessary that the investor provides this infrastructure and obtains the

completion certificate from the concerned local body/service agency before

he would be allowed to dispose of the plots.

The project shall conform to the norms and standards, including land use

requirements and provision of community amenities and common facilities,

as laid down in the applicable building control regulations, bye-laws, rules,

and other regulations of the State Government/ Municipal/Local Body

concerned. This essentially means that now it is State Governments and

Municipal Bodies which would be approving such projects, not the Central

Government. It also means that in terms of treatment, FDI projects would be

accorded national treatment on par with local developers.

Further, Non Resident Indians (NRIs) are allowed to invest in the following

areas in the Housing and Real Estate Sector under the Automatic Route of

FDI:

Development of services plots and construction of built up residential

premises. Investment in real estate covering construction of residential and

commercial premises including business centres and offices

SCOPE OF REAL ESTATE BUSINESS IN GUJRAT

As part of the global real estate property market boom, Gujarat too is

gearing up for welcoming the change. By introducing world-class real estate

infrastructure, many real estate companies have made it an ideal place for living

and organizing profitable businesses. Currently, we witness a phenomenal rise in

the demand for both residential and commercial complexes all over the region.

Page | 60

It seems the Gujarat investors are returning to real estate business

after an interval. Many of them are now eyeing fresh projects to put their money in.

The growing demand of real estate brokers tells it all. In the present day, as the

infrastructural development is at its peak, the real estate sector in the state witness

a steady growth. Property developers in state offer high-end flats and bungalows to

locals as well as non-resident Indians. It is a known fact that the NRIs are one of the

major investors in Gujarat residential property and this makes the real estate

developers focus on luring them in foreign investment.

There are a huge number of luxurious flats and bungalows are coming

up in the state, especially in Ahmedabad. It is a fast growing city and thriving for

achieving its `mega city status. This encourages the property buyers to purchase

properties in this city. Investing in real estate market in Gujarat is the wisest option

for the investors at this moment as the state witness a huge growth in real estate

development.

But Emaar properties are not developing the business in Gujarat state.

When Gujarat now day boom market in real estate business. And so many

companies are business in Gujarat.

CONCLUSION

Emaar‘s approach to developing integrated lifestyle destinations is Downtown Dubai, the 500-acre mega-project.

Burj Khalifa – the world‘s tallest building which features the world‘s first Armani Hotel Dubai and the world‘s highest restaurant.

The Dubai Mall – the world‘s largest shopping and entertainment destination; and The Dubai Fountain, the world‘s tallest performing fountain set in a 30 acre lake.

Emaar is extending its expertise in developing master-planned communities internationally, and today, has a significant presence in several key global markets with established operations in the United Arab Emirates, Saudi Arabia, Syria, Jordan, Lebanon, Egypt, Morocco, India, Pakistan, Turkey, USA and Canada.

Emaar has expanded into hospitality and leisure in line with its Vision 2010 to become one of the most valuable companies in the world through a two-pronged approach of geographic expansion and business segmentation.

Page | 61

Emaar‘s flagship shopping mall development, The Dubai Mall, has become the world‘s largest shopping and entertainment destination, hosting 54 million visitors in 2011.

Emaar International was launched in 2004 in a strategic move to diversify our markets, reduce the risk of a single market and sustain growth for the future.

Emaar MGF Land Limited is a joint venture company formed by Emaar Properties PJSC and MGF Developments Limited of India. In December 2005 Emaar MGF announced India's largest FDI in real estate amounting to over half a billion dollars for projects with a capital outlay of US$4 billion (Rs 18,000 crore).

Emaar is one of the world's leading real estate companies, having developed approximately 89 million square feet of real estate across residential, commercial and other business segments and with operations in 14 countries.

SUGGESTION

In India the Gujarat State plays a very much important role and also the

fastest developing state. If Emaar MGF wants to have more market then they

should invest more and more into the Gujarat.

Emaar MGF focuses in Gujarat state residential projects and as well as Hotel

and Restaurants because the people per capita income increasing day by

day comparing to other state and also have more tourisms.

Also Emaar MGF concentrates on Commercial Building because all the MNC

Company planning to enter into the Gujarat with huge investment so there

will be a need of more Commercial office.

Emaar MGF also develops their business in the India‘s different cities which

are at growing stage to stay into the Indian Market for long time period

because there are many companies like, DLF Ltd, OMAXE LTD, UNITECH,

GODREJ PROPERTIES LTD, TATA HOUSING DEVELOPMENT

COMPANY who are planning to capture more and more real estate market.

Page | 62

BIBLIOGRAPHY

(1) http://www.emaar.com/index.aspx?page=home (2) http://www.emaar.com/index.aspx?page=about

(3) http://www.emaar.com/index.aspx?page=about-mission

(4) http://www.emaar.com/index.aspx?page=about-boardofdirectors

(5) http://www.emaar.com/index.aspx?page=emaar-international

(6) http://www.emaar.com/index.aspx?page=emaarhospitalitygroup

(7) http://www.emaar.com/index.aspx?page=emaarhotelsandresorts

(8) http://www.emaar.com/index.aspx?page=emaarmallsgroup

(9) http://www.emaar.com/index.aspx?page=emaarcommercialleasing

(10) http://www.emaar.com/index.aspx?page=about-milestones

(11) http://www.emaar.com/index.aspx?page=about-environmentalpolicy

(12) http://www.emaar.com/index.aspx?page=about-awards

(13) http://www.emaar.com/index.aspx?page=emaarinternational-india

(14) http://www.emaarmgf.com/

(15) http://www.emaarmgf.com/about_emaar.asp

(16) http://www.emaarmgf.com/our_vision.asp

(17) http://www.emaarmgf.com/about_mgf.asp

(18) http://www.emaarmgf.com/residential.asp

(19) http://www.emaarmgf.com/commercial.asp

(20) http://www.emaarmgf.com/retail.asp

(21) http://www.emaarmgf.com/hospitality.asp

(22) http://gulfnews.com/business/construction/uae-construction-industry-rises-to-new-heights-1.1161652

(23) http://www.lw.com/upload/pubContent/_pdf/pub2783_1.PDF

(24) http://www.out-law.com/en/sectors/infrastructure1/intellectual-property-real-estate-taxation-and-anti-corruption-laws-in-the-united-arab-emirates/

(25) http://www.mitimitra.com/rules&regulations.htm

(26) http://www.constructionweekonline.in/article-6937-indias_top_real_estate_companies/2/

(27) http://www.allbestarticles.com/finance/real-estate/boom-in-real-estate-market-of-

gujarat.html

Page | 63

A REPORT ON

Submitted to:- Gujarat Technological University

IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD FOR THE DEGREE OF

MASTER OF BUSINESS ASMINISTRATION

Guided By:-

Dr. Parul Chotalia

Submitted by:- DAS SMRUTHI 117840592007

LALLANI CHANDNI 117840592012

PANDYA HEMANG 117840592031

MALKAN BANSRI 117840592072

KOTAK FORAM 117840592103

PARMAR JAYDIPSINH 117840592106

Batch: 2012-13 [MBA SEMESTER IV]

Institute’s Name:-

T.N.Rao College of Management Studies

Page | 64

INTRODUCTION TO THE COMPANY

Pure Gold Jewellers is an award-winning jewellery retailer with 100 stores across

the Middle East, in the UAE, Oman, Kuwait, Qatar and Bahrain, and 200 stores in

India.

Pure Gold Jewellers is the realization of a dream and the fulfilment of a vision: to

create a brand that consistently delights the customer with excellence and innovation.

It all began two decades ago in 1989, when Firoz G. Merchant, breathed life into an

idea that took shape as the first Pure Gold Jewellery store.

Within a short period of time Mr. Firoz G. Merchant, with his high held vision and a

wealth of experience in the bullion business expanded the Retail Network of Pure

Gold. Mr. Karim Merchant, Managing Director and CEO of Pure Gold Jewellers, with

his aggressive strategies and the support of his Father and Founder, Mr. Firoz G.

Merchant, have continued the legacy of Pure Success, Pure Innovation & Pure

Leadership.

Being over 2 decades in the market, Pure Gold jewellers has matured over the years

with 100 stores in the Middle East and India, 1,000 staff including 120 professionals

in the Gulf Region itself. By combining the latest design, extensive retail experience,

and a range of innovative concepts – Today, Pure Gold Jewellers has developed as

a leading jeweller in the Middle East with two factories in India and one in China,

employing over 1,500 craftsmen including 200 professionals, all of which dedicated &

qualified to cater to the needs of its fast growing clientele. The company's stores sell

a variety of jewellery in diamonds, gold, platinum, Murano glass and precious stones.

Pure Gold Commitment

Excellence and innovation are the two pillars on which Pure Gold Jewellers has been

built. As a market leader in this trade for the past two decades, they have shown the

way forward by becoming the first jewellery retailers in the Middle East to gain ISO

certification.

The 'Star Performer' award for outstanding levels of customer satisfaction is a

sparkling testimony to their proficiency.

Page | 65

BRANDS

Pure Gold Jewellers‘ stores display a variety of jewellery in diamonds, gold and

other precious stones. Some of the collections are:

Pure Diamonds: Jewellery in 18k yellow and white gold, with original Belgian-

cut diamonds available in different carats, cuts and sizes.

Pure 22k: Ethnic designs in gold, for Middle Eastern and Indian consumers.

Pure Platinum: Diamond jewellery set against platinum.

Bridal: Rings are available in yellow and white gold, with diamonds.

Solitaire: Available in different carats and sizes, with single solitaires

available in yellow and white gold.

The different brands displayed are:

Amara

Bridal

Eternity

Fiona

Illusion

Pure Diamonds

Pure Platinium

Pure Sparkle

Solitaire

Trillium

Page | 66

STORE LOCATION

Jordan Duty Free

Exclusive jewellery now at Jordan Duty Free. Pure Gold Jewellers is the sole exquisite

Gold and Diamond Jewellery store in the Duty Free of the Queen Alia International

Airport in Amman Jordan. A collection of over 1,000 products of beautifully crafted

designer diamond jewellery at the most affordable prices. Also displayed is a wide

choice of 22k and 18k Gold Jewellery.

Abu Dhabi Duty Free

A shimmer is unveiled. Pure Gold Jewellers – The exclusive gold & diamond store at

the prestigious Abu Dhabi Duty Free. Pure Gold Jewellers has been exclusively

appointed to operate at all 3 terminals of Abu Dhabi airport – Terminal 1 & 2 Abu Dhabi

International Airport Duty Free, Al Ain Airport Duty Free & Gweifat, the Sila border shop

at the UAE, KSA land border. Abu Dhabi Duty Free was inaugurated in 1984, and within

a year, bagged the Frontier Marketing Award for best new Duty Free. With a retail areas

spanning 5000 sq. mts. This complex has been designed to interweave wide open

layouts that make it easy to browse and choose. With our presence at ADDF,

customers can now get the assurance of affordable price, quality design and

impeccable service even when on the fly. We also provide a certificate of genuineness

along with every jewellery purchased.

Muscat Duty Free

Exclusive jewellery now at Muscat Duty Free. Inaugurated in May 2009, Pure Gold

Jewellers is the sole exquisite Gold and Diamond Jewellery store in the Duty Free of the

Muscat International Airport. Elegantly laid out in a 400 square feet area, you will find

over 1,000 products of beautifully crafted designer diamond jewellery at the most

affordable prices. Also displayed is a wide choice of 22k and 18k Gold Jewellery. Pure

Gold Jewellers is also the only retail chain to provide unique benefits such as a

Page | 67

certificate of genuineness, lifetime exchange and free lifetime repair, these facilities with

every purchase.

Kuwait Duty Free

Our commitment to customer satisfaction and customer oriented approach has now

brought us one step closer to you. We are now proudly present at Kuwait Duty Free

managing by Aldeasa-That Es Salasil (World Duty Free Group) at Kuwait International

Airport. With our new profound achievement, we intend to strengthen our relationship

with our customers and further more bring our family closer to yours. Located exactly

outside the immigration area, the Pure Gold Jewellers is easily accessible for all

departure and transit passengers. As with all Pure Gold Jewellers outlets, at Aldeasa-

That Es Salasil (World Duty Free Group) Kuwait Duty Free too, we ensure that our

consumers get the most affordable prices, latest designs and impeccable service on the

go. What better way of last minute shopping for visiting friends and family!

Dubai Duty Free

Pure Gold Jewellers proudly displays and sells its wide range of products and

collections at all the terminals (1, 2 and 3) at Dubai Duty Free. Dubai Duty Free is one

of the largest and best duty free retail locations in the region. Pure Gold Jeweller‘s

association and growth with Dubai Duty Free is ever growing.

POLICIES AND RULES OF INDIA FORIMPORT AND EXPORT

WITH UAE

DFRC shall be issued on minimum value addition of 25% except for items in gems and

jewellery sector.

Scheme for Gem and Jewellery

Exporters of gem and jewellery are eligible to import their inputs by obtaining

Replenishment (REP) Licensees from the licensing authorities in accordance with the

procedure specified in this behalf.

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Replenishment Licenses

The exporters of gem and jewellery products listed in Appendix-26 of the Handbook (

shall be eligible for grant of Replenishment Licences at the rate and for the items

mentioned in the said Appendix to import and replenish their inputs.

Export of Cut & Polished Diamonds for Certification/ Grading

Gems and Jewellery exporters with a track record of at least three years and having an

annual average turnover of Rs.5 crores and above during the preceding three licensing

years or the authorised offices /agencies in India of Gemological Institute of America

(GIA),

At the time of export of cut and polished diamonds for certification/grading, exporter

should give an undertaking to the customs that the cut and polished diamonds will be

re-imported within three months of exports for certification/ grading. The export invoice

should clearly indicate the estimated value, height, circumference, weight of each

diamond to be exported for certification/ grading so that at the time of their import, the

above specification could be compared with the original ones to establish their identity.

Subsequently these cut and polished diamonds would be exported as per the provisions

of the Policy.

Schemes for Gold/ Silver/ Platinum Jewellery.

Exporters of gold/silver/platinum jewellery and articles thereof may import their essential

inputs such as gold, silver, platinum, mountings, findings, rough gems, precious and

semi-precious stones, synthetic stones and unprocessed pearls etc. in accordance with

the procedure specified in this behalf.

The exporter availing the schemes of gold/ silver/platinum jewellery and articles thereof

may obtain gold/silver/platinum from the nominated agencies. The nominated agencies

are MMTC Ltd.

IMPORT & EXPORT OF PURE GOLD IN INDIA

India mainly imports gold from many countries. Switzerland is by far the biggest

exporter of gold and the next biggest exporter – UAE is just about a third of Switzerland.

South Africa, Australia and USA are the other big exporters but when compared with

Switzerland – they are quite small.

Page | 69

Here is a chart that shows the top 5 countries that India imports its gold from,

the figures are for 2010 – 11 and the numbers are in millions of dollar.

Top 10 countries of India Imports its gold from

Pure Gold in India

1. Shahji Creation

Business Type: Exporter / Manufacturer / Supplier

Address: No. H-205, New Seelampur, Delhi - 110053, India

2. Manish Creation

Business Type: Exporter / Trading Company

Address: B-711, The Grand Bridge, Hawa Sadak, Civil Lines , Jaipur - 302006,

Rajasthan, India

3. Deepak Jewellery Creations

Business Type: Exporter / Manufacturer / Wholesaler/Distributor / Supplier / Trading

Company

Address: 54/56, Mahalaxmi Sadan, Bhuleshwar Road, Mumbai - 400002, Maharashtra,

India

Country Numbers

SWITZERLAND 22,572.04

U ARAB EMTS 7,508.28

SOUTH AFRICA 4,328.65

AUSTRALIA 3,027.45

U S A 1,070.71

HONG KONG 402.54

U K 386.17

GERMANY 180.12

CHINA P RP 147.58

NETHERLAND 68.24

Page | 70

EXPORT OF PURE GOLD IN INDIA

India, normally the world’s top gold importer, may have turned net exporter in the

last few months as Indians melt down their jewellery to catch high prices. India

imported no gold at all in February for the first time, and as per traders probably

won‘t again in March.

There is a new-found golden love between India, the world’s largest gold consuming

country and Dubai, a top global gold trading city. Dubai which generally exports

gold to India is these days importing the yellow metal from India.

In the last three months-January, February and March-of 2012, India exported

nearly 10 tons of gold coins to Dubai, the City of Gold, which has several large India-

based gold jewellery show rooms.

Dubai has emerged as a large export market for gold coins and gold jewellery from

India. It is a reversal of the export-import market. All these months, Dubai used to

export gold to India. Now India exports gold to Dubai.

IMPORT OF GOLD IN GUJARAT

Import of gold into Gujarat is in largest size, gold import to Gujarat rises ahead of

festive season. Anticipating increase in buying of gold and gold jewellery during the

festive season of Diwali in November, the jewellers in Gujarat are importing more

gold. This could be gauged from the fact that monthly gold imports to the state has

risen to 23.7 tonnes as on October 25.

Page | 71

As per the data available with Gujarat State Export Corporation Ltd (GSECL), the

gold import to the state increased to 23.7 tonnes as on October 25 as against 12.7

tonnes in the month of September. The agency believes that the import is likely to

further surge to 30 tonnes by the end of October.

The main reason behind the rise in gold import to the state is upcoming festive season.

Apart from jewellery, people also buy physical gold during Diwali. The October gold

import is two times the normal monthly import witnessed during the year. The prices of

yellow metal in Ahmedabad have come down by Rs 800 to Rs 900 per 10 grams in the

last one and a half month. Also, the return on gold investment, too, is higher. As a

result, we expect gold buying to increase this Diwali.

Gujarat's gold imports rise 39%, silver down by 70%

Firm prices of yellow metal seem to have failed to reduce the opinion of gold buyers in

Gujarat. A gold import to the state has surged by strong 39 per cent in 2012-13 due to

increased demand of gold for investment purpose.

However, higher import duty on gold has lead to a sharp fall in the import of the

commodity during April-March period. Silver import to Gujarat has gone down by 70.2

per cent.

As per the data compiled by Gujarat State Export Corporation Ltd (GSECL), gold

imports to Gujarat in 2011-12 (April-March) registered a growth of 39.3 per cent at

215.52 metric tonnes (MT). The state witnessed highest import of 29.35 per cent in the

month of March.

GSECL, which facilitates import of precious metals to Gujarat via its air cargo complex

at Ahmedabad. It may be mentioned here that Gujarat's gold import in 2012-13 had

declined by 20.5 per cent over corresponding fiscal. Industry players attribute growing

investment in the yellow metal to sharp increase in gold imports.

Silver imports to the state have declined by 70.2 per cent at 423.16 MT in 2009-10 as

against 1418.28 MT in 2011-12. Silver prices touched a level of Rs 27,000 per kg during

the year. The price of the precious metal was at Rs 18,500 per kg in January 2012.

Page | 72

Gold import to Gujarat rises ahead of festive season

Anticipating increase in buying of gold and gold jewellery during the festive season of

Diwali, the jewellers in Gujarat are importing more gold. This could be gauged from the

fact that monthly gold imports to the state has risen to 23.7 tonnes as on October 25.

As per the data available with Gujarat State Export Corporation Ltd (GSECL), the gold

import to the state increased to 23.7 tonnes as on October 25 as against 12.7 tonnes in

the month of September. The agency believes that the import is likely to further surge to

30 tonnes by the end of October.

At present, spot price of gold in Ahmedabad is Rs. 30,895 per 10 grams.

Exports gold from Gujarat

The state of Gujarat that got its first gold temple in May this year, with gold-plated

spires adorning the facade, is again leading the country in gold imports.

The World Gold Council had recently pointed out that India's gold imports in the second

quarter plunged over 56% to 131 tonnes. With prices having slid from the all-time high

of $599.21 (Rs 32,400) per 10 gram in the previous month, customers have come back

to retail outlets finding the current prices quite lucrative. Prices of the yellow metal have

dipped below $573.43 (Rs 31,000) per 10 gram this month. gold prices in the last 10

years in Gujarat have moved from $79.54 (Rs 4,300) in 2001 to $541.62 (Rs 29,280) for

10 grams mid-2012. On October 30, the price of gold in the state was up Rs 290 at

$578.07 (Rs 31,225) for 10 grams.

Page | 73

Kerala's gold glitters in Gujarat

Kerala's gold jewellers are stepping out of their domain towards a new market-Gujarat.

Companies like Kalyan Jewellers, Malabar Gold and Pure Gold Diamonds have big

plans for Gujarat, which is lapping up gold to seek shelter from the volatility in the

currency markets.

This year, leading jewellery chain Pure Jewellers opened its first showroom

outside South India in Ahmedabad. The flagship brand of 100-year-old Kalyan Group,

which had its origins in textile manufacturing and retailing, now has showrooms in

Rajkot and Vadodara and plans to open its fourth showroom at Surat. The company

aims a turnover of Rs 16,000 crores this fiscal.

Pure gold in Gujarat

1. Navneet Creations

Business Type:Exporter / Manufacturer

Address:Pirchhalla Street, Navneet Market, Punja Amra Khancha, Bhavnagar -

364001, Gujarat, India

2. Rajshree Creations

Business Type: Manufacturer

Address: 16, Patel Society, Near Shahibaug Railway Crossing, Shahibaug,

Ahmedabad - 380004, Gujarat, India

3. Harsh Creations

Business Type: Manufacturer / Trading Company

Address: 4/4528, Begumpura, Kuwarsing, Surat - 395003, Gujarat, India

Page | 74

BUSINESS OPPORTUNITIES IN FUTURE

In the near future, Pure Gold Jewellers will cover a wide variety of sectors, including the

largest and most recognized names in fashion, footwear, home style and restaurants.

The future looks extremely exciting and clearly spells 'Pure opportunity' for the

company. They are constantly looking ahead to growth and success. And as has been

their tradition, they continue to make it happen – every single day.

SUGGESTIONS

In the face of high-ceilinged prices, the demand for gold and diamonds is on the rise. Precious jewellery is an integral part of Indian history and culture. Weddings, festivals and special occasions are brought to life with a touch of glitter. So sales of gold are to increases India.

Whilst gold has always been considered as an investment, investing in diamond jewellery in India is high. So it good opportunity to created good market in India.

The tradition of Indian people is to purchase gold for future reserve.

Gold is the non- risky asset as per investment point of view as value does not decline. so investor is continuously invested their money in to gold.

Page | 75

CONCLUSION

Excellence and innovation are the two pillars on which Pure Gold Jewellers

has been built.

Gold dominates the Indian jewellery market and formulates almost 80 per

cent of the market share, which is followed by fabricated studded jewellery

including diamond and gemstone studded jewellery.

The exports from the industry are expected to rise 15 per cent in 2013

against US$ 38.28 billion worth of overseas shipments in the previous year.

There are no individual taxes, corporate taxes & property taxes. The region

also contains a number of economic free zones, which offer economic

incentives to encourage investment and commercial development.

Gold dealers in Dubai, which trades Dh140 billion (US$38.11bn) of gold

annually, have to deal with the rules which will require them to take on a new

role of policing their industry, rather than simply meeting international

standards.

Page | 76

LINKS

http://www.investindia.gov.in/?q=gems-and-jewelry-sector

http://www.uaeembassy-newdelhi.com/

http://en.wikipedia.org/wiki/India%E2%80%93United_Arab_Emirates_rel

ations

http://www.uaeembassy-newdelhi.com/uae-indiarelations_index.asp

Pure Gold Jewellers achieves 20% sales upswing at Abu Dhabi Duty

Free | TheMoodieReport.com

Pure Gold Jewellers

Pure Gold Jewellers in Dubai, UAE - Zawya

Pure gold uae : information: news, videos, photos and comments about

pure gold uae from the best web sites and blogs

Pure gold Price Club Inc, PGOLD:PHS company performance - FT.com

Page | 77

GLOBAL / COUNTRY STUDY AND REPORT

ON

―ETIHAD AIRWAYS (UAE)

Submitted to

Gujarat Technological University

IN PARTIAL FULFILLMENT OF THE

REQUIREMENT OF THE AWARD FOR THE DEGREE OF

MASTER OF BUSINESS ASMINISTRATION

UNDER THE GUIDANCE OF

BHAVESH SOLANKI

Submitted by

SHAILESH RAJGOR : - 117840592037

DARSHAK DOLARIYA : - 117840592100

NILESH PATEL : - 117840592045

SANKET RAVANI : - 117840592011

Batch: 2011-13

MBA SEMESTER IV

T.N. Rao College of Management Studies

MBA PROGRAMME

Affiliated to Gujarat Technological University Ahmadabad

April, 2013

Page | 78

1.1, INTRODUCTION OF COMPANY

Name: ETIHAD AIRWAYS

Founded: - 2003

Hubs: - Abu Dhabi International Airport

Airport Lounge: - Etihad Premium Lounge

Fleet Size: - 70

Destinations: - 85excl subsidiaries

Company Slogan: - From Abu Dhabi to the world.

Headquarters: - Abu Dhabi, United Arab Emirates.

Key People :- Sheikh HH Hamed bin Zayed Al Nahyan ( Chairman )

James Hogan, President & CEO

Katrina Kaif, Brand Ambassador

Website :- etihad.com

1.2, ROLE OF COMPANY IN UAE

Etihad Airways is a Flag shipper of the UAE. Establishby Royal decree in July 2003 &

based in Abu Dhabi, Etihad commenceoperation in Nov. 2003. The name means

"union" in Arabic.

The airline operates more than 1,300 flights in week to 85 traveler& cargo destination in

55 countries, with a convoy of 67 Airbus and Boeing aircraft. In 2011, Etihad approved

8.3 Million passengers,of the last year 17% increase, deliver revenues of US$ 4.1 Billion

and NP its of US$ 14 Million.

Page | 79

In adding to its hubaction of passenger transportation, Etihad operates also Etihad

Holidays & Etihad Cargo. The airline is base at Abu Dhabi International Airport and

Etihad main office in Khalifa City A, Abu Dhabi.

Etihad reported its initial full-year NP in 2011, of US$14 Million, in line with the strategic

plan announced by CEO James Hogan in 2006.

In Dec. 2012, Etihad announced it had taken a stake 29.21% in Air Berlin, Europe‘s

6thlargest airline, and James Hogan was selected Vice Chairman. It followed this up

with minority stakes in other airlines – Air Seychelles (40%), AerLingus

(2.987%) and Virgin Australia(10%).

1.3, STRACTURE

Etihad is governed by a board of directors chaired by HH Sheikh Hamed bin Zayed Al

Nahyan, HH Sheikh Khaled bin Zayed Al Nahyan being the vice chairman &operate in

terms of its beginning legislation & the Article of Association of the Company. The Board

consists of 7autonomous non-executive members & has 2 sub-committees, being an

Audit Committee & an ExecutiveCommittee, both its own charter & chairman.

Other members of the board : Mohammed Mubarak Fadel Al Mazrouei, Ahmed Ali Al

Sayegh, Mubarak Hamad Al Muhairi, Hamad Abdullah Al Shamsi & Khalifa Sultan Al

Suwaidi.

The airline is led by James Hogan (formerly CEO of Gulf Air) who was selected as

President & Chief Executive Officer on 10 Sep. 2006.

2.1ETIHAD AIRLINES COMPANY POSITION IN INDIA

Indian government source said on Wednesday that Jet Airways Ltd (JET.NS) is the

front-runner for an investment by Etihad Airways.Including also the Gulf carrier could

pay up to $330 million for a 24 percent stake in the Indian company.

The government official deals in the next 10 days, but they do notauthorize to speak to

the media on deals between companies, told reporters.

Page | 80

"From what they are understand, they were talking about 1,500 crore to 1,800 crore (15-

18 billion rupees) for 24 percent," the official report .

Etihad, seeking to started its operations in India, is in the last stages of talks to buy part

of either Jet Airways or grounded rival Kingfisher Airlines (KING.NS), the same official

had said on December 17.Etihad reduced comment for Jet Airways said she did not

have any information on a possible deal.

Etihad and Jet already have a mutual agreement, and a tie-up could make Jet a more

inspiring competitor to state-owned Air India while strengthening Etihad's position

against Dubai-based Emirates Airline, which carries a big chunk of the traffic between

India and the Middle East.

Cash- and debt-strapped Kingfisher, controlled by liquor baron Vijay Mallya, has been

scrambling to find an investor for more than a year and has not flown since the start of

October. Its operating licence expired at the end of December.

Jet Airways shares, currently valued at about $920 million, and closed 0.3 percent

higher on Wednesday ahead of the remarks by the government official. Jet shares

jumped 62 percent between October and December on investor hopes for a deal after

India decided to allow foreign carriers to buy stakes of up to 49 percent in local carriers.

Mumbai: Jet Airways (India) Ltd is the country‘s second-largest airline by passengers

carried, it will sell a 24% stake to Etihad Airways PJSC for around $300 million,

according to two people close to the development, neither of whom wanted to be

named.

The deal will make Jet Airways the first Indian carrier to getting benefits of rules

introduced by the government in September allowing a foreign airline to pick up a stake

of as much as 49%. The shares that will go to the Abu Dhabi-based national airline of

the United Arab Emirates (UAE) will be by way of new stock and the dilution of

promoter Goal‘s 80% holding.

Page | 81

2.2 ETIHAD AIRLINES COMPANY POSSITION IN GUJRAT

Etihad Airways, the fastest-growing airline in history, it can transport to the Indian

metropolis of Ahmedabad in comfort and style. With historical monuments, stunning

parks, bustling markets and insightful museums, you‘re promised an unforgettable

experience in Ahmedabad.

Book your flights to Ahmedabad with Etihad Airways to experience a service so

exquisite that we were named the World‘s Leading Airline for four consecutive years at

the 2009, 2010, 2011 and 2012 World Travel Awards. Take our video tour to find out

more.

Ahmadabad, 2 November 2012

Etihad Airways has started flights between Abu Dhabi and Ahmedabad.Etihad‘s

president and CEO, James Hogan, told that―Our daily, two-class A320 service to

Ahmadabad is second step in expanding our presence on the Indian subcontinent and

connecting key strategic cities with Abu Dhabi.

―Etihad Airways is committed to serving the Indian market and people, whether in India

or the diaspora. We are happy to launch this new service and are committed to serving

our customers in Guajarati,‖ he further said.

―We are confident that the addition of the Ahmadabad service will further strengthen

commercial and cultural ties between India and the UAE and will lead to continued

strong growth in traffic flows between India, Abu Dhabi and beyond.‖Etihad airlines flies

to nine Indian destinations including New Delhi, Chennai, Mumbai, Kozhikode,

Thiruvananthapuram, Hyderabad, Bangalore and Kochi – a total of 59 flights per week.

The national airline of the UAE serves 85 passenger and cargo places in the Middle

East, Africa, Europe, Asia, Australia and North America, with a fleet of 67 aircraft, with

Page | 82

another 100 on order. Etihad also stake equity investments in airberlin, Air Seychelles,

Virgin Australia and Aer Lingus.

2.3ETIHAD AIRLINES’S PRESENT POSITION AND

TREND OF BUSINESS WITH INDIA

MUMBAI, DEC. 3:

The Jet Airways annouced that gained 5.14 per cent on the bourses on reports of a 24

per cent stake sale to Etihad Airways. The deal, expected to be completed by the year-

end, is likely to fetch Jet Airways Rs 1,600 crore, according to Aviation Ministry sources.

Jet Airways and Etihad have a code-sharing agreement. ―This deal will be beneficial to

both. Jet can gain larger market share while Etihad will get a major exposure in India

and strengthen its position in West Asia,‖ said an aviation analyst. In a statement, Jet

Airways said: ―There has been widespread media speculation on the potential stake

sale by Jet Airways. The company cannot comment on speculative reports. As and

when we do undertake any strategic initiatives, Jet Airways will advise the concerned

authorities and relevant exchanges accordingly.‖

Etihad Airways now flies to nine Indian destinations including the cities of New Delhi,

Chennai, Mumbai, Kozhikode, Thiruvananthapuram, Hyderabad, Bangalore and Kochi

with a total of 59 flights to India per week.

The Jet Airways stock exit at Rs 555.90, up 5.14 per cent, on the BSE on Monday. The

company‘s share gained Rs 157 in the last two weeks following reports of the stake

sale.

Page | 83

2.4ETIHAD AIRLINS’S PRESENT POSSITION AND

TRADE OF BUSINESS WITH GUJRAT

Etihad Airways are the national airline of the United Arab Emirates;they started

flights between Abu Dhabi and Ahmadabad, India's fifth largest city and

former capital of the Indian state of Gujarat.

With the exploration of Ahmedabad, Etihad Airways now flies to nine Indian

placesincluding the cities of New Delhi, Chennai, Mumbai, Kozhikode,

Thiruvananthapuram, Hyderabad, Bangalore and Kochi with a total of 59 flights to India

per week.

Etihad Airways' President and Chief Executive Officer, James Hogan, said: "Etihad

Airways is committed to serving the Indian market and people, whether in India or the

diaspora. We are delighted to launch this new service and are committed to serving our

customers in Guajarati.

Thereare two-class A320 service to Ahmedabad is another step in expanding our

presence on the Indian Subcontinent and connecting key strategic cities with Abu

Dhabi.

They are confident that the addition of the Ahmedabad service will further strengthen

commercial and cultural ties between India and the UAE and will lead to continued

strong growth in traffic flows between India, Abu Dhabi and beyond.

1. POLICY AND NORMS OF ETIHAD AIRLINES COMPANY FOR LICENSE

IN INDIA

DGCA generally recognizes foreign ICAO member state Type II licenses for work on

Indian registered aircraft. The procedure given in AAC 5 of 1998 for Grant of approval to

Foreign Aircraft Maintenance Engineers is the followed in such cases.

Page | 84

For conversion of foreign licenses to corresponding Indian licenses, the guidelines of

AIC 13/1991 are followed.

AIC 23/1992 gives the the requirements regarding extension of aircraft rating of

Multi-Engined Aircraft and instrument rating on an Indian Licence based on

training acquired in a foreign state.

For grant of approval to a Foreign Flight Engineer's Licence holder, AAC 6 of 1998 is

followed.

Liquidation for Merger

First Stage:

Merge Agreement (between both companies and truly authenticated by the Notary

Public)

Minute of the General Assembly from the merged company, and appointing a

liquidator stating the name, provided that it is authenticated by the Notary Public.

Bringing the liquidator's documents (copy of license, certificate of the accountant

registration, a signature specimen authenticated by the Notary Public.

Payment of Dhs 2010 to obtain the merger certificate and appoint a liquidator, after

getting the approval of the legal adviser.

Announcement in two Arabic newspapers for one day, however the ad must include

the statement of (liquidation for merger) and creditors shall be given 60 days as of the

date of the declaration to file their claims.

Second Stage:

A resolution from the General Assembly of the merging company to increase its

capital based on an assessment of the merged company, and the distribution of the

Page | 85

increase in capital on partners in the merged company.

Attachment to the MOA to increase capital and add partners (authenticated by the

Notary Public)

Bringing the original newspapers in which the announcement was made and the

company's final report.

A declaration from the liquidator and partners stating that there is no objection from

any other authority in 60 days after the announcement was published.

A copy of the minute of the General Assembly meeting and a copy of the merge

certificate.

Devolution of License

First: Documents required for Initial Approval

Registration and licensing application, as well as proof of reserved trade name. To

apply online for registration go to e-Application and to reserve a trade name go to

online trade name reservation.

Original License and Original Certificate of Registration.

Decree of Distribution from the Court.

Letter of transfer from the heirs (Adults only) to a representative / agent, duly

authenticated by the Notary Public.

Letter of Devolution of License from Awqaf & Minors Affairs Foundation in case of

minors.

Copy of passport & UAE naturalization identification of the transferee.

Legal Decree from the court by the Succession of Heirs.

Second: Documents required after getting the Initial Approval

All documents submitted before in order to get the Initial Approval.

Amendment to the Memorandum of Association of the Devolution of License, duly

authenticated by the Notary Public (companies only).

Page | 86

Application for publishing of amendments of the official document of the company

(Ministry of Economy & Commerce for Commercial Companies).

LICENSE CANCELLATION :

Individual Establishment / Civil Works Company

Submission of Registration & Licensing Application Form

Original License or a photocopy of it, in case the License is ended.

No-objection letter issued by the Ministry of Labour& Social Affairs.

Visa Cancellation of the partner or the applicant for non GCC nationals in case they

are sponsored by their license.

No-objection letter from the UAE Central Bank for cancellation of the following

activities: shares & bonds broker, foreign exchange dealer, currencies & money

market broker.

PLEASE NOTE: THIS APPLIES TO ALL COMMERCIAL COMPANIES INCLUDING

PUBLIC AND PRIVATE SHAREHOLDING COMPANIES

First: Notice of Company’s Dissolution & Appointment of a Liquidator:

Submission of Registration & Licensing Application Form

Duplicate of official document showing dissolution of the company, appointment of a

legal liquidator and mentioning his name and determining the method of liquidation.

This may either be by a resolution of the company‘s partners or general assembly

duly notarized, or by court order.

Certified copy of the signature of company‘s director(s), and the company‘s legal

liquidator, as the case may be, authenticated by the Notary Public.

Original Certificate of Registration in the Commercial Register + the original trade

license.

Copy of the license of the liquidator + Certificate of condition auditor + Letter from the

Page | 87

liquidator approving the liquidation of the company.

Second: Cancellation of license(s) & cancellation from the Commercial

Registration:

Certificates issued in the other Emirates indicating cancellation of license(s) (if any).

Original copy of the final account of liquidation approved by the partners or general

assembly and stamped by the legal liquidator.

No-objection letter concerning cancellation issued by the Ministry of Labour & Social

Affairs.

Visa Cancellation of the partner(s) in case they are sponsored by their license.

Copy of the notice of the company‘s dissolution & appointment of a liquidator to be

published in the official newspapers.

Letter from the partner for the agreement of the liquidation of the company.

Ministry of Economy resolution (concerning private shareholding).

UAE Securities and Commodities Authority resolution (concerning public

shareholding).

Local Branch

First: Notice of Company’s Dissolution & Appointment of a Liquidator:

Submission of Registration & Licensing Application Form

Duplicate of official document showing dissolution of the company, appointment of a

legal liquidator and mentioning his name and determining the method of liquidation.

This may either be by a resolution of the company‘s partners or general assembly

duly notarized, or by court order.

Certified copy of the signature of company‘s director(s), and the company‘s legal

liquidator, as the case may be, authenticated by the Notary Public.

Original Certificate of Registration in the Commercial Register + the original trade

Page | 88

license.

Copy of the license of the liquidator + Certificate of condition auditor + Letter from the

liquidator approving the liquidation of the company.

Second: Cancellation of license(s) & cancellation from the Commercial

Registration:

Certificates issued in the other Emirates indicating cancellation of license(s) (if any).

Original copy of the final account of liquidation approved by the partners or general

assembly and stamped by the legal liquidator.

No-objection letter concerning cancellation issued by the Ministry of Labour & Social

Affairs.

Visa Cancellation of the partner(s) in case they are sponsored by their license.

Copy of the notice of the company‘s dissolution & appointment of a liquidator to be

published in the official newspapers.

Letter from the partner for the agreement of the liquidation of the company.

Ministry of Economy resolution (concerning private shareholding).

UAE Securities and Commodities Authority resolution (concerning public

shareholding).

Foreign Branch First: Notice of Company’s Dissolution & Appointment of a

Liquidator:

Submission of Registration & Licensing Application Form

Duplicate of official document showing dissolution of the company, appointment of a

legal liquidator and mentioning his name and determining the method of liquidation.

This may either be by a resolution of the company‘s partners or general assembly

duly notarized, or by court order.

Certified copy of the signature of company‘s director(s), and the company‘s legal

liquidator, as the case may be, authenticated by the Notary Public.

Original Certificate of Registration in the Commercial Register + the original trade

Page | 89

license.

Copy of the license of the liquidator + Certificate of condition auditor + Letter from the

liquidator approving the liquidation of the company.

Second: Cancellation of license(s) & cancellation from the Commercial

Registration:

Certificates issued in the other Emirates indicating cancellation of license(s) (if any).

Original copy of the final account of liquidation approved by the partners or general

assembly and stamped by the legal liquidator.

No-objection letter concerning cancellation issued by the Ministry of Labour & Social

Affairs.

Visa Cancellation of the partner(s) in case they are sponsored by their license.

Copy of the notice of the company‘s dissolution & appointment of a liquidator to be

published in the official newspapers.

Letter from the partner for the agreement of the liquidation of the company.

Ministry of Economy resolution (concerning private shareholding).

UAE Securities and Commodities Authority resolution (concerning public

shareholding).

License Renewal The procedures apply to most legal forms of licenses of different

businesses. Renewal may be made in the Department's main building or any of its

branches or the UAE post office.

Documents Required

Form for Registration and Licensing Application stating the phone number, the fax,

the P.O. Box, and the e- mail.

Photocopy of the License

A letter from the Ministry of Economy for the renewal for branches of the foreign

countries and offices of commercial registration registered only with the Ministry.

Photocopy of shop or office lease contract.

Page | 90

Photocopy of the lease contract of the warehouse, if any.

No-objection letter issued by the Department of Lands and Properties of the sub-lease

in case of leasing a land that is leased by the said Department or practicing business

on a land granted by the government.

Approval of renewal issued by other government authorities according to the type of

activity. Please refer to the former renewal to know if this is required by your license.

For further information please call 700040000.

PRESENT TRADE BARRIER WITH INADIA AND ETIHAD AIRLINES

COMPANY

It was confirmed that Jet Airways, an Indian airline, is courting investment by Etihad

Airways, the deep-pocketed flag-carrier of Abu Dhabi. It comes at a favourable time

for both parties. Local media reports suggest that a 24% stake could exchange hands,

although the $330m figure doing the rounds has raised some eyebrows. But equity

analysts are broadly positive about the would-be partnership; far more so than they

were for the rumoured deal among Etihad and Kingfisher Airlines, for example, which

prompted incredulity last month—many commentators struggling to see value in a

debt-ridden airline that has never posted a profit and which has been grounded since

October.

But neither Jet Airways nor Spice Jet—another Indian player seeking foreign

investment—are free from problems of their own. Both carriers posted five

continuously quarterly losses in the run-up to the current fiscal year, with India's

aviation market affected by high domestic fuel prices, a depreciating local currency,

and the ever-present shadow of protectionism for flag-carrier Air India. The

government's decision to relax ownership rules on domestic airlines in September—

permitting stakes of up to 49% to be held overseas—went some way to piquing

interest in the sector, but reform will be hard.

The chief executive James Hogan, such obstacles are neither insurmountable nor,

Page | 91

necessarily, bad news. Although the media tends to bunch together Etihad with the

other two Gulf super-connectors, Dubai's Emirates Airline and Qatar Airways, its

growth strategy is markedly different. Being just ten years old, the Abu Dhabi flag-

carrier lacks the scale of its big brothers (it has 69 aircraft, compared with Emirates‘

198 and Qatar's 116). And Mr Hogan has aggressively pursued non-organic growth,

such as code share partnerships, of which Etihad now has 41 (compared with

Emirates‘ 11 and Qatar's ten), and direct equity investments, as a way of extending

his airline into otherwise-unreachable corners of the globe.

1.1 POTENCIAL IMPORT AND EXPORT OF ETIHAD

COMPANY IN INDIA

Etihad Airways at the present flies to 9 Indian destination with the cities of

Chennai,New Delhi, Mumbai, Kozhikode, Hyderabad,Thiruvananthapuram, Bangalore

& Kochi with a total of 59 flights to India per week. Additional strengthen commercial &

cultural ties among India & the UAE and will lead to constant strong growth in traffic

flows between Abu Dhabi, India & beyond.A contract is in the next 10 days, the

government official, who declined to be named as he is not official to speak to the media on

deals among companies, told reporters."From what I understand, they were talking about

1,500 cr. to 1,800 cr. (15-18 Billion rs.) For 24%," the official said.Etihad, looking for to widen

its operation in India, is in the last stages of talks to buy part of eithergrounded rival Kingfisher

Airlines (KING.NS)or Jet Airway, the same executive had said on Dec. 17.Etihad declined

comment & a spokeswoman for Jet Airways said she did not have any information on a

probable deal.Etihad & Jet already have a code-sharing agreement, & a tie-up could make Jet

a more formidable competitor to state-owned Air India while intensification Etihad's position

against Dubai-based Emirates Airline, which carries a big chunk of the traffic between India &

the Middle East.

Cash- and debt-strapped Kingfisher, forbidden by liquor baron Vijay Mallya, has been

scrambling to find an investor for more than a year & has not flown since the start of

Oct. Its operating license expired at the end of Dec.Jet Airways shares, currently

Page | 92

valued at about $920 Million, and closed 0.3% higher on Wednesday ahead of the

remarks by the government official. Jet shares jumped 62% between Oct. & Dec. on

investor hopes for a deal after India decided to allow foreign carriers to buy stakes of

up to 49% in local carriers.

1.2 POTENCIAL IMPORT AND EXPORT OF ETIHAD

COMPANY IN GUJRAT

Etihad Airways, the national airline of the UAE, Etihad Airways launched new flights

between Ahmedabad& Abu Dhabi, India's 5thlargest city & former capital of the Indian

state of Gujarat.Etihad Airways' Chief Executive Officer &President James Hogan,

says: "Etihad Airways is committed to serving the Indianpeople &market, whether in

India or the diaspora. We are pleased to launch this new service & are loyal to serving

our consumers in Gujarat.

Dailyour, two-class A320 service to Ahmedabad is another step in growing our

presence on the Indian Subcontinent & connecting key strategic cities with Abu

Dhabi. In the airline history Etihad Airways is the fastest-growing, can transport you to

the Indian metropolis of Ahmedabad in style &comfort. With historical stunning parks,

monuments, insightful museums &bustling markets, you‘re promised an unforgettable

experience in Ahmadabad.

Ahmadabad, 2 Nov., 2012 We are sure that the addition of the Ahmadabad service will

further strengthen profitable & cultural ties b/w India & the UAE & will lead to continued strong

growth in traffic flows b/w Abu Dhabi India& beyond. Etihad flies to 9 Indian destinations with

Chennai,New Delhi, Kozhikode, Mumbai, Thiruvananthapuram, Bangalore, Hyderabad, &

Kochi – a total of 59 flights every week.The national airline of the UAE serves 85 passenger &

cargo destinations in the Asia, Middle East, Australia, Africa, Europe& North America, with a

fleet of 67 aircraft.

Page | 93

CONCLISION & SUGGESTION

Etihad Airways is a Flag carrier of the United Arab Emirates. Established by

Royal decree in July 2003 and based in Abu Dhabi. The airline is based at Abu

Dhabi International Airport and its head office is in Khalifa City A, Abu Dhabi.

The Board consists of seven independent non-executive members and has two

sub-committees, Etihad‘s main business is the international air transportation

of passengers. Etihad also operates Etihad Holidays, Etihad Cargo and global

contact centre organization as part of its commercial group. Etihad currently

serves 87 destinations in 55 countries, including passenger routes to: As part

of its long term vision, Etihad plans to operate to up to 130major business and

leisure destinations around the world by 2020. As the world‘s fastest growing

commercial airline, Etihad Airways always offers significant opportunities for its

people to pursue their professional and personal goalsEtihad flies to nine

Indian destinations including New Delhi, Chennai, Mumbai, Kozhikode,

Thiruvananthapuram, Hyderabad, Bangalore and Kochi – a total of 59 Flights

per week.

BIBLO GRAPHY

1. www.etihadairways.com

2. www.tradearabia.com

3. www.livemint.com

4. www.emirates247.com

5. www.arabtimesonline.com

6. www.topics.bloomberg.com

7. www.arabnews.com

Page | 94

GLOBAL COUNTRY STUDY REPORT

ON

WARID TELECOM

UAE Based Company

Submitted to

Gujarat Technological University

In Partial Fulfillment Of The

Requirement of the Award for the Degree Of

Master of Business Administration

Under The Guidance Of

Assi.prof Bhumika Achhnani

Submitted by:

Rinku Snandiya (117840592021)

Rahul Shingala (117840592060)

Rinku Gajera (117840592036)

Kamal Sarvaiya (117840592089)

Chintan Shah (117840592108)

Institute:

T.N.Rao College OF Management Studies Rajkot

MBA- Batch 2012-13

Page | 95

CCOOMMPPAANNYY PPRROOFFIILLEE

Type : Private

Industry : Telecommunication

Founded : 2004

Headquarters : Abu Dhabi, United Arab Emirates

Key people : Sheikh Nahayan Mabarak Al Nahayan,

Chairman : Bashir Tahir, founding CEO (retired)

Products : Telephony, WiMAX , EDGE, GPRS, GSM

Warid is one of the world's largest mobile operators, with over 18 million

subscribers in Pakistan alone and millions more to come. It offer cutting edge products

like Blackberry, and innovative services like Caller Tunes, 123 FREE, and enterprise

solution packages.

Warid Telecom is a joint venture between Abu Dhabi Group & SingTel Group. Abu

Dhabi Group entered into a strategic alliance with Singapore Telecom. Subsequent to

this transaction in July 2007, telecom giant SingTel acquired 30% percent equity stake

in Warid Telecom, Pakistan, for US$758 million. This partnership is part of a strategy

to support Warid Telecom‘s continued growth and to enhance its market position.

BBOOAARRDD MMEEMMBBEERRSS

His Highness Sheikh Nahayan Mabarak Al Nahayan

Chairman/Director

Mr. Boulos ("Paul") H. B. Doany

Alternate Director for above Director

Mr. Michael Buchen

Director

Mr. Adeel Bajwa

Page | 96

Director

Mr. Jinah Haj Ali

Director

Mr. Alan Wong Tuan Keng

Director

Mr. David Ng Peng Foo

Director

Mr. Muneer Farooqui

Director & Chief Executive Officer MMAANNAAGGEEMMEENNTT TTEEAAMM

Joint venture of Warid Tel.

In Singapore, SingTel has had more than 128 years of operating experience and has

played an integral part in the development of the city as a major communications

hub in the region. In Australia, Optus serves more than six million customers.

The Group's other major investments in the region include Advanced Info Service

(AIS) in Thailand, the Bharti Telecom Group inIndia, Globe Telecom in the

Philippines, Pacific Bangladesh Telecom (PBTL) in Bangladesh, Telkomsel in

Indonesia and Warid Telecom in Pakistan. Together, the Group has around 172

million mobile customers in eight markets. This is the largest multi-market mobile

customer base in Asia outside of China.

Warid Telecom employs about 19,000 people worldwide and had a turnover of

S$13.15 billion (US$8.41 billion) and net profit after tax of S$3.78 billion (US$2.42

billion) for the year ended 31 March 2007

PPRROODDUUCCTTSS OOFF WWAARRIIDD TTEELL

ZAHI AND ZEM : WaridTel provides both postpaid and prepaid connection plans.

The postpaid plan is branded and marketed across the country under the name Zahi

Page | 97

Postpaid, which means leader or royalty. The prepaid segments are branded and

marketed as Zem Prepaid, which means fun and "glow", a youth oriented prepaid brand

Zahi Postpaid, glow Prepaid and Zem Prepaid user enjoy various value added

services(VAS), such as SMS, MMS, GPRS, 64K SIM, Dual SIM product, Corporate

packages for product advertising via SMS, My Status, Talky Message and a host of

other features.

POLICIES & NORMS OF UAE FOR TELECOM INDUSTRY FOR

IMPORT/EXPORT LICENCING/PERMISSION TAXATION ETC…

U.A.E. TRADE POLICY :

The UAE became a contracting party to the General Agreement on Tariffs and Trade

(GATT) in 1994, and subsequently became a member of the World Trade Organization

(WTO) in April of 1996. This engagement with international organizations stems from

the UAE‘s commitment to international trade and its obligations under the multilateral

trade policy regime. Today, the UAE has regulations in place that aim to strengthen the

country‘s position as an open economy, one that welcomes international trade and

competition.

The UAE‘s commitment to an open international trade environment is evidenced by

several reports released by the WTO. WTO reports found that the UAE‘s tariff of 5%

was significantly lower than the maximum tariff of 15% that can be charged under

international trade regulations. Furthermore, when compared to economies of similar

scale the UAE tends to charge even lower rates than those charged by others. These

findings further cement the UAE‘s claim to an open, competitive, and encouraging trade

environment. In addition, the UAE witnessed a 98% increase in exports from 1995 to

2004 compared to a 133% rise in imports. Such increases took place without the use of

any WTO-consistent trade remedy laws by the UAE such as invoking any antidumping

or countervailing duty against any trading partner.

Page | 98

As a result of the UAE‘s exports diversification policy, less than half of its export value

directly comes from oil and gas products. A crucial factor that has contributed to such

diversification is the UAE‘s so called ―Free Trade Zones‖. The zones are designated

areas within the UAE where traditional laws and regulations governing licensing, agency

requirements, and UAE majority ownership are completely eliminated, creating dynamic

business environments conducive to unhindered growth.

Building upon its commitment to free international trade, the UAE has taken the initiative

in engaging several countries in order to negotiate bilateral trade agreements alongside

the GCC nations. These countries include the European Union (as a single trading

bloc), Turkey, China, Australia, as well as the United States.

Overall, the UAE‘s trade policy has been consistent with its obligations under the WTO.

A free, competitive and open trade policy is seen as one of the main drivers behind the

UAE‘s growth and will continue to play a significant role as the country builds on its

recent achievements.

TELECOMMUNICATION :

The UAE is decidedly focused on rapidly developing their media sector. For example,

the country is quickly becoming a hub for the U.S. film industry through their free zones

and open media environment. Many U.S. movies have been filmed in the U.A.E.

including Syriana, the Kingdom, Iron Man, and Jumper. In turn, this focus has led to

original Emirati films. In 2010, the award-winning Emirati writer and director Ali Mostafa

released City of Life, the first major motion picture directed by a U.A.E. national about

the Emirate of Dubai. Many U.S. news organizations have also found their way to the

U.A.E to service the M.E.N.A. region, using the free zones as a hub. These companies

include CNN and the News Corporation.

Page | 99

Opportunities for U.S. companies include Abu Dhabi‘s free zone, offering media and

entertainment organizations a complete range of services needed for success in the

region. These services span from world-class studio production to customized office

space solutions. Two Four54‘s partners include CNN, Thomson Reuters Foundation,

and News Corporation. Likewise, Dubai Media City is a fee zone dedicated to all media-

related businesses. It is strategically located at the crossroads of the Middle East,

Africa, and South Asia, and offers lower tax rates with 100% foreign ownership

privileges. This is part of Dubai‘s push to transform the U.A.E into a knowledge-based

economy.

UAE TRADE AND COMMERCIAL OFFICE TRADE PROMOTION AND COMPLIANCE

INTERACTIVE PORTARTAL :.

This portal is meant tdnmdbsahdbo aid UAE and US businesses interested in beginning

international trade. The following pages, links, and information will provide a knowledge

base for first time exporters and importers and can help direct businesses to the

appropriate UAE or US government control entity. This portal is not all encompassing

nor is it legal advice. The Trade Office strongly recommends contacting legal counsel

before beginning any official Import/Export procedures.

The tab labeled "Background: UAE International Trade Laws" provides a brief history

and overview of the key UAE policies pertaining to importing and exporting foreign

goods and services.

The tab labeled ―Exporting from the U.S. to the UAE‖ will help US businesses begin the

export process to the UAE. This tab also provides key growth sectors in the UAE as well

as directions to establish a business entity in each of the seven Emirates. Finally,

information on US licensing procedures for restricted and prohibited items can be found

at the bottom of the section.

The tab labeled ―Importing or Investing in the U.S. from the UAE‖ will help UAE

businesses begin the export or investment process to the United States. Inside,

Page | 100

businesses will find overviews and directions for first time importers/investors,

information on the U.S. Customs and Border Protection Agency, and links to the Abu

Dhabi and Dubai Government‘s official portal on UAE export procedures. This tab also

provides regulatory compliance hints for any concerned UAE importers/investors.

UAE FREE TRADE ZONES :

Abu Dhabi

Twofour54 Media Free Zone

Masdar City Free Zone

Abu Dhabi Airport Free Zone (under development)

Khalifa Port and Industrial Zone (under development)

Dubai

Jebel Ali Free Zone (JAFZ)

Dubai Airport Free Zone (DAFZ)

Dubai Internet City (DIC)

Dubai Media City (DMC)

Dubai Gold and Diamond Park (DGDP)

Dubai Cars & Automotive Zone

Dubai Health Care City (DHCC)

Dubai International Financial Centre (DIFC)

Dubai Maritime City

Dubai Logistics City

Dubai Knowledge Village

Dubai Outsource Zone (DOZ)

Dubai Techno Park (DTP)

Dubai Silicon Oasis Authority (DSOA)

Dubai Studio City (DSC)

Dubai Textile City (DTC)

Dubai Flower Centre (DFC)

Page | 101

Dubai Carpet Free Zone

Jumeirah Lakes Towers Free Zone (JLT)

Sharjah

Sharjah Airport Free Zone (SAIF Zone)

Hamriyah Free Zone (HFZ)

Ras Al Khaimah

Ras Al Khaimah Free Trade Zone (RAKFTZ)

Ras Al Khaimah Media Free Zone

Ras Al Khaimah Investment Authority (RAKIA)

Fujairah

Fujairah Free Zone (FFZ)

Fujairah Creative City

Ajman

Ajman Free Zone (AFZ)

Umm Al Quwain

Ahmed Bin Rashid Free Zone

BUSINESS OPPORTUNITIES IN FUTURE

Now a day the population growth is increasing day by day. India is second highest

largest country after chine. Today‘s era is a technological era, no one can live a single

moment without technology. Technology becomes a part and parcel of every human

being. Telecommunication is also a part of technology. Without telecom services no

business is possible smoothly. So in India there is a large opportunity for UAE to

expand their business in telecom sector in India.

Page | 102

BIBLIOGRAPHY

http://en.wikipedia.org/wiki/Abu_Dhabi

http://en.wikipedia.org/wiki/Abu_Dhabi#cite_note-5

http://internalbusiness.wikia.com/wikiU.A.E._Economoc_Environment?action=edit&secti

on=1

http://www.uaeyearbook.com/yearbook-library.php?lang=ENG

http://www.government.ae/web/guest/uae-history

http://www.government.ae/web/guest;jsessionid=7BE0B75E583DD70615614807DBAD

8736

http://www.uaecabinet.ae/English/UAEGovernment/Pages/default.aspx

http://www.zdnet.com/sg/singtel-sells-stake-in-loss-making-warid-telecom-7000010529/

http://www.indianexpress.com/news/airtel-buys-warid-telecom-for--300-mn/566478

http://www.thenational.ae/business/telecoms/bharti-to-buy-warid-telecom

http://articles.economictimes.indiatimes.com/2010-01-12/news/27588470_1_dhabi-

group-bharti-airtel-warid-telecom-international

http://articles.timesofindia.indiatimes.com/2010-01-12/india-

business/28127158_1_dhabi-group-bharti-airtel-user-base

http://timesofindia.indiatimes.com/business/india-business/Airtel-announces-acquisition-

of-Warid-Telecom-for-300-mn/articleshow/5435909.cms

http://business.rediff.com/report/2010/jan/12/tech-airtel-buys-warid-telecom-for-300-mn-

dollars.htm

http://www.scribd.com/doc/99361079/Indian-Telecom-Industry

Page | 103

http://ibnlive.in.com/news/bharti-airtel-acquires-bangladeshs-warid-telecom/108604-

7.html

http://www.spyghana.com/huawei-under-fire-in-ghana-for-alleged-bribery/

http://www.telecomistan.com/2013/02/singtel-sells-stake-in-loss-making-warid-telecom/

http://www.bharti.com/wps/wcm/connect/BhartiPortal/bharti/home/media_centre/press_r

eleases/fy2010-2011/bharti+airtel+expands+international+footprint

http://www.telecomindiaonline.com/bharti-airtel-acquires-70-percent-stake-in-warid-

telecom-bangladesh.html

http://www.dnaindia.com/money/report_bharti-seals-warid-telecom-deal_1334087

http://www.dnaindia.com/money/1334087/report-bharti-seals-warid-telecom-deal

http://www.tremeritus.com/2013/02/04/singtel-to-sell-stake-in-loss-making-warid-

telecom-of-pakistan/

http://www.lankabusinessonline.com/news/Indias_Bharti_acquires_control_of_Banglade

sh_telecom_firm/934969322

http://www.hindu.com/2010/01/13/stories/2010011355161400.htm

http://www.cellular-news.com/story/41400.php

http://www.intomobile.com/2010/01/18/bharti-airtel-acquires-70-of-bangladeshs-warid-

telecom/

http://www.duplichecker.com/

http://www.uae-embassy.org/business-trade/trade-export/export-control

http://www.uae-embassy.org/business-trade/trade-export/export-control

Page | 104

A GLOBAL COUNTRY REPORT

ON

“HISTORY OF SOCIO CULTURE AND TECHNOLOGICAL ENVIRONMENT ANALYSIS OF UAE

AND “ROTANA HOTEL OF UAE”

Submitted To

Gujarat Technological University IN PARTIAL FULFILLMENT OF THE

REQUIREMENT OF THE AWARD FOR THE DEGREE OF

MASTER OF BUSINESS ASMINISTRATION

Sem. -III

Year: 2012-2013

Prepared By

117840592030 DOBARIYA JIGNESHKUMAR MADHUBHAI

117840592006 JANANI JANKI LALITBHAI

117840592041 DEVENDRASINGH UMRAOSINGH

117840592091 SONAGRA PRAKASH MOHANBHAI

117840592085 SOLANKI PARESH BHIKHABHAI

117840592054 VASANT KOMAL ASHOKKUMAR

Guided By

Assistant Professor

Kinjal Chandarana

Page | 105

ROTANA

Welcome to the world of Rotana. Since its inception, the company has grown to become

the largest hospitality management company in the region, a brand not only widely

recognized, but much admired.

This plan is under full sail. Rotana is managing an ambitious expansion that will see our

portfolio of operational properties increase from two in 1993 to more than 70 by

2012. Current properties span 26 cities. And at time of going to press, new properties

are to open in Amman, Abu Dhabi, Al Ain, Dubai, Fujairah, Sharjah, Al Khobar, Jeddah,

Riyad, Baghdad, Bahrain, Beirut, Doha, Erbil, Khartoum, Libya, Rabat and Salalah.

The only way we can achieve this kind of growth is by offering the best in Arab

hospitality. This is delivered through our four main brands: Rotana Hotels & Resorts,

Centro Hotels by Rotana, Raynham Hotels & Resorts by Rotana and Arjaan Hotel

Apartments by Rotana, each offering the same impeccable Rotana service-excellence

to our different target audiences, be they leisure or business travelers or the local

community. To learn more about each of the Rotana sub brands.

Development of these brands is rigorously planned and meticulously managed across

all our operations, evoking the utmost trust and confidence among property owners.

Rotana currently manages a portfolio of 70 properties throughout the Middle East and

Africa with an aggressive expansion plan in place. At Rotana, we have chosen to

acknowledge how precious time is to you by making all time spent with us Treasured

Time.This means that we pledge to understand and meet the individual needs of all our

guests.

Rotana Hotel Management Corporation (Rotana) was founded in 1992, by a partnership

between two visionary thinkers, Nasser Al Nowais and Selim El Zyr, who were joined

three years later by Nael Hashweh and Imad Elias.

Rotana is a company offering the best of both worlds. A unique understanding of the

culture and communities of the Middle East combined with the collective expertise of an

Page | 106

executive team contributing over 35 years of international experience in the service

industry.

Rotana aggressive expansion plans have seen the company grow from 2 properties in

1993 to a total of 70 by 2012. With several further properties planned for opening and

new projects in the pipeline confirming the company‘s intention to have a Rotana

managed property in all the major cities throughout the Middle East and Africa within the

next five years.

Our Vision

To be the Leading Hospitality Management Company within the Middle East and Africa

operating a comprehensive range of products and brands that aim to meet all the

requirements of our guests.

Brand Promise

Treasured Time

In today‘s busy, pressured world, time is our most precious commodity. How and with

whom we choose to spend it is perhaps one of the most important decisions we make in

our lives. At Rotana, we have chosen to acknowledge this fact by embracing the

challenge of making all time spent with us, Treasured Time.

Adaptability of Treasured Time

The promise or concept of Treasured Time resonates with all those we strive to build a

relationship with.

For our owners and partners

- We treasure the past, whilst looking forward to the future together

- We acknowledge what we have achieved together, and will achieve together in the

future

- We communicate our respect for the relationship

Page | 107

For our colleagues

- We acknowledge the value of your time

- We recognize that you have chosen to spend it with us

- We promise that the time spent with Rotana will be valuable to your career

For our guests

- We respect that your time is precious

- We communicate our appreciation for sharing it with us

- We promise that we will do everything to ensure that your time spent with us is

considered a treasured experience

Policies and Norms of UAE for Rotana Hotel

License

Types of licenses are offered

Dubai Technology & Media Free Zone Authority (DTMFZA) approves the establishment

and registration of companies in Dubai Internet City and regulates all related procedures

and matters. Dubai Technology and Media Free Zone Authority offer the following

commercial license options in Dubai Internet City:

New incorporation of a Free Zone Limited Liability Company (FZ-LLC):

Branch of an existing foreign/UAE company

The validity of the license

Licenses and permits are valid for a period of one year and are renewable on an annual

basis.

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Necessary for businesses licensed by Dubai Technology and Media Free Zone

Authority to lease premises in your zone

Commercial licenses issued by Dubai Technology and Media Free Zone Authority are

subject to leasing a facility within the Dubai Technology and Media Free Zone.

The average processing time to get a license

It takes 48 hours to incorporate a FZ-LLC and issue the trade license, subject to

submission of all relevant documentation and fees.

Import and Export

Goods be imported and exported

Companies are permitted to import / export commodities in and out of the Free Zone

subject to the activity clause specified in their Trade License. A Company Customs

Code is mandatory for Free Zone licensees in order to process the necessary custom

bills. This is granted to companies who have a valid license issued by TECOM and

holding physical locations within the Dubai Technology and Media Free Zone.

Types of Customs Bills

There is no transaction conducted by Customs without a predefined Customs Bill. All

Customs transactions are conducted with different forms of Bills which are:

Free Zone Bill of entry

ExFZ Import Bill

ExFZ Export Bill

ExFZ Import for ReExport Bill

ExFZ Internal Transfer

ExFZ Temporary Admission

Local purchased goods destined to Free Zone

Page | 109

Imports to GCC countries from Free Zones

Termination

Employees and Visa

Limitations on the number of employees per company

A company can sponsor one employee per 80 sq. ft. of space leased; this is aimed at

ensuring the safety and a proper working environment for knowledge workers. We also

accommodate specific industry requirements like employing people for multiple shifts for

24x7 operations.

Procedure for obtaining visas and for how long is the visa valid

All categories of visas are processed through Government Services Operations, which

acts as an interface between companies in Dubai Internet City and the various

departments and ministries in Dubai.

An employment visa is valid for a period of three year

Land

Land available for lease or sale

TECOM Investments‘ Commercial Department is responsible for all land sales and land

leases for hotel, residential and retail plots. Overall, TECOM Investments has a land

bank of more than 600 million sq. ft., most of which has been developed into the Middle

East‘s leading business parks within specific industries.

Currently, an additional 100 million sq.ft is available for potential land sales or land

lease investors in or next to the current developed zones. In all of our zones, key

infrastructural provisions of road, power, water, telecommunications and sewerage

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requirements are available. TECOM has also invested significantly in landscaping and

other supporting facilities to create a conducive and inspiring environment for more than

4,500 companies currently operating in its Business Parks.

Amenities

Indoor Advertising:

Roll up banners

Flyer Displays

Road shows

Outdoor Advertising:

AVMS provides a wide range of outdoor advertising locations across the TECOM Free

Zone, offering you a unique opportunity to get your message across to thousands of

premium customers.

The below outdoor advertising options are available for both short-term and long-term

branding:

Lamppost

Mupis

Roundabout branding

Mini-Unipole

Hoardings

Unipole

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Facilities & Services

Incentives/advantages that investors/businesses can get in Dubai Internet

City

Free Zone Status

100% foreign ownership

Full repatriation of profits and capital are permitted

Guaranteed 50-year exemption from personal, income and corporate taxes

Exemption from customs duty for goods and services

World Class Infrastructure

State of the art technical and community infrastructure to support and foster the

growth of the industry clusters

Business-friendly environment

Simplified incorporation process

Hassle-free and business-friendly company laws and legal framework

One-stop–shop service that provides business partners with a variety of

government services , including licensing, visa, traffic and postal services

24-hour visa service

Quick access to Knowledge Workers due to fast-track immigration process

Value-added services does Dubai Internet City offer to Businesses

Licensing, Registration, Immigration, Building and Fit-out permits are offered as a

one-stop-shop facility

Opportunities for business interaction and networking, opportunities for channel

and market development

Conveniences such as restaurants, banks, supermarkets, travel agencies,

beauty and fitness centres, courier services , 24-hour security, prayer areas,

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WIFI access, conference and meeting room facilities, facilities management

services, events venues and promotional areas for advertisement (kiosks, roll

ups, bus shelters, outdoor branding banners, lake branding).

Commercial space options are available in Dubai Internet City

Dubai Internet City offers state-of-the-art offices and shared facilities to fully support

businesses and the community at large. Businesses can choose from any of the below

products according to their requirement:

Commercial offices

Executive Office

Executive Desk

Furnished Office

Retail

Dubai Internet City allow Manufacturing

No, Dubai Technology and Media Free Zone Authority offer the following commercial

license options in Dubai Internet City:

New incorporation of a Free Zone Limited Liability Company (FZ-LLC)

Branch of an existing foreign/UAE company

Set-up of company in a Free Zone

Companies operating in a Free Zone enjoy several benefits including:

100% foreign ownership

Full repatriation of profits and capital

Guaranteed 50-year exemption from personal, income and corporate taxes

Exemption from customs duty for goods and services

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Business Opportunities in future

Rotana Hotel Management Corporation is a company which has clearly identified its

own objectives.

As a management team, we are dedicated to raising the standards within the hotel

industry, having set our own targets.

We will continue to achieve measured growth and realistic expansion throughout the

Middle East and Africa, bringing our expertise to future hotels, convention centre, clubs,

serviced apartments and prime resorts.

We will pursue new openings and opportunities, fresh challenges and partners who

seek similar goals and share in the same aspirations. Rotana will strive to offer new

levels of quality and service to our partners, our clients and, most of all, to the many

thousands of patrons who enter the doors of a Rotana property.

The signature Rotana trademark of warm Arabian hospitality and luxurious splendour is

steadfastly appearing accross the region. New properties are currently under

development in Bahrain, Egypt, Iraq, Lebanon, Oman, Qatar, Saudi Arabia, Syria and

UAE.

Karbala Rayhaan by Rotana (Karbala, Iraq (Opening in 2013)

Karbala Rayhaan by Rotana is the first 5 star hotel located in Karbala, which is one of

the world‘s largest pilgrimage destinations. The hotel offers 200 rooms and suites,

modernly designed with up-to-date technology and facilities. Conveniently located in the

Holy city of Karbala, Iraq, the 14-storey Karbala Rayhaan by Rotana is minutes walk

from the Holy Shrines, 80 km from Najaf Airport and 130 km from Baghdad Airport.

Majestic Arjaan by Rotana (Bahrain (Opening Quarter 1 2013)

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Consisting of five modern state-of-the art buildings, the x-star Majestic Arjaan Hotel by

Rotana comprises 128 apartments which are meticulously designed. The hotel offers an

impressive array of Food & Beverage venues, as well as four meeting rooms, a

swimming pool, Gym and Health Club.

Boulevard Arjaan by Rotana (Amman, Jordan (Opening Quarter 2 of 2013)

Boulevard Arjaan by Rotana is a modern property designed with up-to-date technology

and facilities catering to both long-term guests and families alike. Featuring 400 suites,

the property will be located in the heart of the new downtown, Abdali, which is the

largest, single vacant plot in the centre of Amman spanning 35 hectares (350,000

square metres

City Centre Rotana (Doha, Qatar (Opening in 2013)

Part of the City Centre Doha shopping complex, the 5-star City Centre Rotana in Doha

will offer 400 luxurious modern rooms and suites, Club Rotana Executive floors, 5 Food

& Beverage venues, a wide variety of meeting rooms in addition to a state-of-the-art

Bodylines Health and Fitness Centre.

Hili Rayhaan by Rotana (Al Ain, UAE (Opening in 2013)

Located in the relaxed settings of the garden city of the Gulf, the property will offer 200

luxurious rooms and suites, restaurants, state-of the art business services and

recreational facilities

Capital Centre Rotana (Abu Dhabi, UAE (Opening in 2013)

Situated within the Capital Centre development in Abu Dhabi, the hotel will offer 300

spacious rooms & suites, a wide variety of restaurants & state-of- the art fitness centre.

Capital Centre will feature a commercial zone, a marina, bustling outdoor cafés, retail,

restaurants and premier residences, creating a vibrant business and lifestyle destination

for residents and visitors alike.

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Rosh Rayhaan by Rotana (Riyadh, Kingdom of Saudi Arabia (Opening in 2014)

Rosh Rayhaan by Rotana is a 5 star property located in the capital of the Kingdom of

Saudi Arabia offering 236 rooms and suites. The hotel is designed with up-to-date

technology and facilities catering to both business and leisure guests staying on short

and long term basis. Conveniently located on the popular street of Olaya, in the heart of

Riyadh, Rosh Rayhaan by Rotana is just a short drive from Riyadh Airport and in close

proximity to the shopping districts of the city.

Shams Rotana (Baghdad, Iraq (Opening in 2014)

The property is located within the International Green Zone, the diplomatic and

government area in the centre of Baghdad. It will will offer 250 rooms and suites, Club

Rotana Executive floors, several restaurants with conference facilities and complete

recreational areas including Bodylines health and fitness club and a swimming pool.

Gardenia Rotana (Homs, Syria (Opening in 2014)

This 5 star property will offer 285 rooms and suites with a wide range of restaurants,

Bodylines Health & Fitness Centre and fully equipped meeting rooms.

Yasmeen Rotana (Damascus, Syria (Opening 2014)

This five-star property is located in the Mazzeh area of Damascus and will feature 341

rooms and suites. The hotel will also boast six restaurants, seven meeting rooms, a

grand ballroom and complete recreational areas - including a Bodylines Health &

Fitness Centre and a swimming pool.

Capital Centre Arjaan by Rotana (Abu Dhabi, UAE (Opening 2013)

Situated within the Capital Centre development in Abu Dhabi, the hotel will offer 259

spacious rooms and suites, a wide variety of restaurants and a state-of-the art fitness

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centre. Capital Centre will feature a commercial zone, a marina, bustling outdoor cafés,

retail outlets, restaurants and premier residences.

Salalah Rotana Resort & Spa (Salalah, Oman (Opening 2013)

Located in the coastal town of Salalah, in the sultanate of Oman, the 5-star Salalah

Rotana Resort & Spa will offer 400 luxury rooms & suites, a wide choice of bars and

restaurants, a health and fitness centre, a private beach and Zen the spa at Rotana.

Amman Rotana (Amman, Jordan (Opening 2014)

The Amman Rotana will feature 450 rooms and suites, a number of outstanding food

and beverage venues, state-of-the-art meeting rooms and leisure facilities. the property

will be located in the heart of the new downtown, Abdali, which is the largest, single

vacant plot in the centre of Amman spanning 35 hectares or 350,000sqm.

CONCLUSION

Rotana, and for the fourth year on a row, was voted The Middle East's Leading Hotel

brand at World Travel Awards 2012.

Rotana currently manages a portfolio of 70 properties throughout the Middle East and

Africa with an aggressive expansion plan in place.

Rotana announced the signing of a management agreement with Air Arabia for a 300-

room hotel at Sharjah Airport under their innovative brand Centro by Rotana, offering

affordable superior class accommodation and hospitality

Rotana announces a further extension of its brand structure with the launch of two new

offerings: the alcohol-free Rayhaan Hotels & Resorts by Rotana and Arjaan Hotel

Apartments by Rotana. This brand differentiation allows the group to enter new markets

in new ways, even further cementing its regional market dominance.

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Rotana launches their exciting new brand of hotels, Centro by Rotana, offering

affordable superior class accommodation and hospitality. Centro was developed to

meet the demands of the new generation of travellers, who seeks both finesse and

functionality at reasonable rates

Rotana employees number over 5000. The total number of restaurants/dining venues at

Rotana reaches 90 outlets with an additional 20 outlets to be opened mid 2013

Rotana‘s sales and marketing strategy is designed to efficiently and resourcefully

maximize the growth of every property‘s market share.

At Rotana, we know that the single most important factor in keeping a property at peak

performance is its manpower. With 20 years‘ experience of hiring the best people in the

industry to run our hotels and resorts, you can rest assured that the service experienced

by both you and our customer will be world-class.

Rotana adds real value to the underlying assets of every property under its

management – but not simply through the deployment of our technical, commercial and

staffing infrastructure.

Incentives/advantages that investors/businesses can get in Dubai Internet

City

Free Zone Status:

100% foreign ownership

Full repatriation of profits and capital are permitted

Guaranteed 50-year exemption from personal, income and corporate taxes

Exemption from customs duty for goods and services

Licenses and permits are valid for a period of one year and are renewable on an annual

basis.

Page | 118

Companies are permitted to import / export commodities in and out of the Free Zone

subject to the activity clause specified in their Trade License. A Company Customs

Code is mandatory for Free Zone licensees in order to process the necessary custom

bills.

SUGGESTION

Rotana to change its traditional ways of operating takes time and the ability to look past

the Expectation that if something is sustainable is will be more costly and will have a

slow payback rate.

Rotana hotel can begin its green hotel process by something as simple as setting out

recycling 9 bins or asking guests to turn off the lights in their rooms when they leave.

The staff may ask guests if they would like their room to be cleaned daily if their stay is

longer than one day.

These steps are simple, and are less costly than many other green approaches, and

they do make a difference in developing a green hotel. A very important factor in

becoming green is to realize that, while some steps may be small, none are

insignificant.

Another suggestion and important step that Rotana hotels are taking across the globe is

to set up monitoring systems and standards for each area of the hotel. This system may

be used for monitoring water, energy, or solid waste areas. This can be very useful if,

for example, a hotel wanted to see where the most energy was being used in the

facility.

Rotana hotel can target the lighting in those areas where the energy use is highest.

Then they might set a goal of lowering their energy use by 20% over a one year period,

or replacing the current lighting fixtures with compact fluorescent lighting. Setting goals

and targets and monitoring results are great tools for observing your progress in energy

use as well as your declining energy costs

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BIBLIOGRAPHY

http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/albustanrotana

http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/albustanrotana

http://www.google.co.in/#q=project+of+rotana+hotel&hl=en&tbm=dsc&tbo=u&sa=X&ei=i

1lmUeTGOcKOrgf7q4GIBA&sqi=2&ved=0CEoQmAcwBA&bav=on.2,or.r_qf.&fp=57631

57e69fe03ec&biw=1366&bih=634

http://en.wikipedia.org/wiki/Rotana_Hotels

http://www.tripadvisor.com/ShowUserReviews-g295424-d1657537-r155634142-

Rose_Rayhaan_by_Rotana_Dubai-Dubai_Emirate_of_Dubai.html

http://www.rotana.com/destinations

http://www.rotana.com/expansion/expansion

http://www.tripadvisor.in/Hotel_Review-g295424-d623284-Reviews-

BurJuman_Arjaan_by_Rotana_Dubai-Dubai_Emirate_of_Dubai.html

http://www.4hoteliers.com/news/story/10572

http://www.skyscrapercity.com/showthread.php?t=428439

http://www.ameinfo.com/rotana-hotels-manage-five-star-hotel-mauritania-314306

Estidama: www.estidama.org

Dubai 2015: www.dubai.ae/en

Abdul Rahman, Abdullah. The Emirates in the Memory of Her Sons (in Arabic), 1990.

Abdulla, Abdul Khaliq, et al. Civil Society in the United Arab Emirates (in Arabic), 1995.

Al-Alkim, Hassan. The Foreign Policy of the United Arab Emirates , 1989.

Page | 120

A

GLOBAL COUNTRY STUDY REPOT

ON

“Abu Dhabi Commercial Bank”

Submitted to

Gujarat Technological University

IN PARTIAL FULFILLMENT OF THE

REQUIREMENT OF THE AWARD FOR THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

UNDER THE GUIDANCE OF

Asst. Prof. Vidhi Joshi

Submitted by

Mona Makadia (117840592047)

Dhara Joshi (117840592063)

Chandni Vachhani (117840592049)

Mayank Vachhani (117840592097)

Nikunj Zalavadia (117840592050)

Mahesh Patel (117840592024)

Institute:

T.N.Rao College OF Management Studies Rajkot

MBA- Batch 2011-13

Page | 121

Abu Dhabi commercial bank in India

• ADCB India began operations in 1980 with the objective of further developing

Indo-UAE trade relations and catering to the remittance and savings needs of the

non-resident Indians working in the UAE and other countries in the GCC region.

• Over the last 30 years, ADCB has been in India serving these "niche" segments

through its two branches - one in Mumbai and one in Bangalore.

• The India operations of ADCB are organized into three business segments:

Liabilities, Corporate Banking and Trade Finance (CTF), and Treasury.

• The key dates in the brief history of ADCB India are as follows:

1980–THE DAWN OF ADCB INDIA

The Indian operations of Abu Dhabi Commercial Bank date back to 1980, when

the former "Emirates Commercial Bank" was set up on December 9, 1980. On this day,

the Bank commenced branch operations at its present premises in 75, Rehmat Manzil,

Veer Nariman Road, Mumbai, 400020.

1985–MERGER

In 1985, three commercial banks operating in the UAE were merged as a

result of an Amiri Decree and a new bank was established under the name Abu Dhabi

Commercial Bank. The banks that merged were the Federal Commercial Bank, the

Khaleej Commercial Bank and the Emirates Commercial Bank. As a result of this

merger, the Indian operation began functioning under the new name of "Abu Dhabi

Commercial Bank".

1996 – ESTABLISHMENT OF BENGALURU BRANCH

• As part of our expansion plans, the Bangalore branch was set up and opened in

1996.

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Mission & Vision

Mission

To build a partnership with our customers who have activity between the UAE

and India that lasts a lifetime by:

Treating every customer as an individual

Offering innovative products and unparalleled service

Never forgetting that our customer has a choice

Vision

To be the number one Middle Eastern origin bank of choice in India focused on clients

with activity between the UAE and India. A constantly innovating, financially successful

organization of the highest integrity, respected by our customers, by our competitors

and by the community.

ADCB Branches in India

• ADCB established his business in Mumbai in 1980.

• Then after they spread their business by establishing various branches.

• Then started in Karnataka , Andhra Pradesh, Gujarat, Delhi, West Bengal and

Tamilnadu.

India-UAE trade position

India emerged as the top trading partner for UAE last year with the Gulf nation's import

from the country estimated at $ 28.5 billion and exports at $ 36.2 billion, according to

official data.

Among the 10 countries that comprised almost 61 per cent of the total value of imports

Page | 123

of UAE worth $ 100.6 billion in 2011, India emerged as the top nation with $ 28.5 billion,

followed by China at $ 14.97 billion and the US at $ 14.2 billion, Federal Customs

Authority said in a statement.

It added that among the 10 biggest export destinations for the UAE that constituted

nearly 69 per cent of the country's exports at $ 21.32 billion, shipments to India touched

$ 9.8 billion, with the balance of trade in favour of India.

Switzerland took the second position with a volume of $ 3.9 billion, followed by Saudi

Arabia at $ 1.5 billion.

ADCB Branches in Gujarat

UAE ambassador meets with the Gujarat chamber of commerce and industry

In his first ever visit to Ahmedabad, capital of Gujarat, Mohamed Sultan Abdalla Al

Owais. UAE Ambassdor in India met with officials of the Gujarat Chamber of Commerce

& Industry (GCCI) and their member companies in Ahmedabad on 24 May, 2011.

An interactive meeting was organized by GCCI to further strengthen the trade and

economic relations between the UAE and India.

Ambassador briefed the GCCI and its members about various opportunities UAE

presents for Indian companies in the renewable energy, chemicals, petrochemicals,

pharmaceuticals and education sectors. Ambassador called for a closer co-operation

between UAE and Gujarat based companies in Research and Development in the

renewable and organic food sector.

Page | 124

United Trade regulation and standards in UAE

• Temporary Entry

As a general rule, imports of goods into the UAE for the purpose of re-export within six

months are exempt from customs duty. However, a deposit or submission of a bank

guarantee in lieu of duty is required by Customs. The deposit or bank guarantee is

refunded/released by the local Custom authority on proof of re-export. Goods remaining

in the UAE after six months are liable for customs duty.

• Labeling and Marking Requirements

Food labels must include product and brand names, production and expiry dates,

country of origin, name and address of the manufacturer, net weight in metric units, and

a list of ingredients and additives in descending order of importance

• Prohibited and Restricted Imports

All kind of illicit drugs (hashish, cocaine, heroin, etc.) are prohibited in the UAE, as is

forged currency and pornography. Publications, videos, photographs, oil paintings,

cards, books, magazines and sculptures that do not adhere to religious morals and

those that aim to cause corruption and disorder are also banned

Standards

• Standards Organizations

ESMA is headquartered in Abu Dhabi, the capital of the UAE, and maintains a branch

office in Dubai. ESMA has recently formed four major divisions/departments within its

organization including standards, accreditation, conformity and metrology. Lists of

standards are available at ESMA‘s head office in Abu Dhabi and branch office in Dubai.

• Conformity Assessment

Page | 125

ESMA‗s conformity department is responsible for implementing specialized programs

such as Quality and Conformity Marks, Conformity Certification according to

Internationally approved methods.

Product Certification

ESMA practices its authority and responsibility to ensure safety, health, economical and

environmental protection by ensuring that services and consumer commodities are of

quality and in conformity with the National standards

• Publication of Technical Regulations

Currently, ECAS applies to five product categories (toys; automotive car batteries;

paints; automotive lubricating oils; and synthetic detergents – household synthetic

powdered detergents for household use). The list is not intended to be comprehensive

and more products may be added at a future date. The addition of more products is

based on assessment of consumer exposure to hazards as well as the extent to which

such products comply with the national standards on a voluntary basis.

• Trade Agreements

The UAE is a member of the Gulf Cooperation Council (GCC). In 1981, the GCC issued

the Unified Economic Agreement, a plan for complete economic integration among the

six member states (Saudi Arabia, Kuwait, UAE, Bahrain, Qatar and Oman). As no time

schedule for implementation was adopted in the original agreement, the agreement has

been supported in principal only. However, over the next 6-8 years, provisions of this

agreement will be implemented. For example, the harmonized food schedule was

implemented and by 2010, a unified currency is scheduled to be in place.

• Every licence/certificate/permission shall be valid for the period of validity

specified in the licence/ certificate/permission and shall contain such terms and

conditions as may be specified by the licensing authority which may include:

• The quantity, description and value of the goods;

• Actual User condition;

Page | 126

• Export obligation;

• The value addition to be achieved; and

• The minimum export price.

United Arab Emirates Import Prohibitions

The following items are prohibited in the United Arab Emirates (UAE):

• Illicit drugs (hashish, cocaine, heroin, etc)

• Radar Detectors

• Satellite Receivers

• Forged and duplicate currency, bank notes, etc

• Items that are offensive to Muslim culture

• Items that do not adhere to religious, morals or aims to cause corruption and

disorder

• Irradiated food products

• Electronic items (watches, car-keys, etc) with a camera and pens with a camera

• Israel manufactured products

• Technically, statues of any kind are prohibited. However, the Customs Director

can give special approval for the importation of statues. If you wish to import a

statue you should write the Customs Director requesting permission to see if

accommodations can be made.

United Arab Emirates Export Prohibitions

• The following items are prohibited in the United Arab Emirates (UAE):

• Illicit drugs (hashish, cocaine, heroin, etc)

• Forged and duplicate currency, bank notes, etc

• Items that are offensive to Muslim culture

Page | 127

• Items that do not adhere to religious, morals or aims to cause corruption and

disorder

• Irradiated food products

Exim policy in India

Current policy covers the period 2009-2014

Import Restrictions

• Freely importable items are open general license category or free list of imports -

anybody is allowed to bring in items listed under this category

• Exim policy prohibits import of certain products

• Prohibited list contains sensitive items: explosives banned for security reasons.

Items banned for environment and pollution-related aspects

• Wildlife and related products can only be imported for specific purpose with prior

permission

• CANALIZATION for some categories - can be imported only by designated

agencies.

• E.G. Urea can be imported only by MMTC and STC, the government's trading

arms

• Gold, in bulk, by specified banks like SBI , some foreign banks , designated

agencies

• Earlier sugar, edible oil, wheat and rice used to be imported by the government

only. liberalization led to freely importable items

• Imports allowed only if importer gets license

Functions of board of trade

• Its Role is of advising government on issues related to foreign trade

• To advise for preparation and implementation of plans for increasing exports

• To review export performance of various sectors and suggest measures to

optimize export earnings

Page | 128

• To examine institutional framework and suggest measures for streamlining to

achieve desired objectives

• To review policy instruments and procedures and suggest steps to rationalize

and channelize such schemes for optimum use

• To examine issues for promotion of India‘s foreign trade, and to strengthen

international competitiveness of Indian goods and services

• To commission studies for furtherance of above objectives

Provision

• Exports and Imports shall be free and can be imported by any person, except

where regulated

• All imported goods shall be subject to domestic Laws, Rules, Orders,

Regulations, technical specifications, environmental and safety norms

• DGFT‘s decision shall be final and binding in case of interpretation of any policy

• DGFT specifies procedure of export /import and is entitled for exemption of any

provision

• Export/import of restricted goods can be done only under authorization valid for

certain period with terms and conditions related to quantity , description and

value of goods; actual user condition; Export obligation; Value addition to be

achieved; and Minimum export / import price

• Import-export code (IEC) number is required for any foreign trade

• Transit of goods with adjacent countries is regulated by bilateral treatise with

those countries

• All second hand goods, except second hand capital goods, shall be restricted

• Import of re manufactured goods ,personal computers / laptops, photocopier

machines, air conditioners, diesel generating sets will only be allowed against a

licence

• Customs Clearance Permit required for import of gifts

• Household goods may be imported as part of passenger baggage

Page | 129

• Packing materials etc. used for goods to be exported may be imported without

authorization

• Goods sent abroad for repairs, testing, quality improvement or up gradation or

standardization of technology and re-imported without an Authorization

• Contractors may import used capital goods after completion of projects abroad

without authorization.

• Prohibited goods may be imports for home consumption by a payment of custom

duty. if the goods are not cleared within specified time it is re exported back

• Scrap/ waste generated in SEZ area will be allowed to be dumped in DTA with

payment of customs duty

• Goods and services may set up under Export Oriented Unit (EOU) Scheme,

Electronics Hardware Technology Park (EHTP) Scheme, Software Technology

Park (STP) Scheme or Bio-Technology Park (BTP) Scheme for manufacture

repair, re-making, reconditioning, reengineering and rendering of services.

Provisions in current policy

• Current policy:2009-14

• 2009 a year of severe global recession. Entire world facing economic slow down

• India not affected much, only exports have suffered

• Strategies and policies required to catalyze growth of exports

• objective : to arrest and reverse the declining trend of exports and to provide

additional support to those sectors which have been hit badly by recession in the

developed world

• need to improve infrastructure related to exports, bring down transaction cost,

provide full refund of indirect taxes

• Special trust needs to be provide for those who lost jobs in recession

• Need to encourage value addition in manufactured exports, with 15% value

addition on imported inputs

• Need to diversify export markets in Africa , Latin America, oceanic and CIS

countries

Page | 130

• Comprehensive economic partnership agreement with south Korea which gives

enhanced market access to Indian exports.

• Trade in goods agreement with ASEAN

• For technology up gradation imports of certain capital goods is sought by zero

percent duty under EPCG

• For up gradation of export sector infrastructure, ‗Towns of Export Excellence‘ and

units located therein would be granted additional focused support and incentives.

• to reduce the transaction cost and institutional bottlenecks, the e-trade project

would be implemented in a time bound manner to bring all stake holders on a

common platform

• SPECIAL BONUS BENEFIT SCHEME : provide special assistance to certain

products for 6 months where rate of duty credit is 1% of FOB value of exports

• SPECIAL FOCUS MARKET SCHEME : additional 1% duty credit provided for

products exported to certain countries listed here( Africa ,Latin America, CIS)

• SUPPORT TO APPARAL SECTOR : 2% duty credit available to these products

• FOCUS PRODUCT SCHEME : 2% duty credit is available to certain chemicals,

textiles, engineering items, electronics.

• 'NIRYAT BANDHU' - A SCHEME FOR INTERNATIONAL BUSINESS

MENTORING: officers of DGFT will be investing Time and Knowledge primarily

to mentor the interested individuals who want to conduct the business in a legal

way

Present trade barriers for import/export of commercial bank

Trade barriers refer to government-imposed policies to restrict international trade. Most

commonly, a country‘s government employs tariffs, duties, embargoes and subsidies as

trade barriers. However, imposing trade barriers are against the concept of free trade,

popularized by developed nations

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Understanding Trade Barriers

Almost every trade barrier works as a tool to ensure a protectionism policy. Trade

barriers aim to hike the prices of imported products in order to secure the domestic

industry against fierce competition from foreign products. Two most common trade

barriers are:

Tariff Barriers to Trade

Tariffs are taxes that government imposes on commodities, one of the methods that

governments used to control economic activity. There are two identified reasons why

would government impose tariffs to imported goods. Firstly, they are an important

source of income for the government. Secondly, tariffs can protect the local industries

that face competition from imported goods by imposing tariffs on imported goods.

Non-Tariff Barriers to Trade

Non-tariff trade barriers are other mechanism that is used by the government to further

protect the domestic industries. One of the examples of Non-tariff trade barrier is

domestic content requirement. The regulations specify that should a MNC wish to sell

the products in the domestic market, certain percentage of the product‘s value must be

produced locally. Domestic content requirement not only protect the local industries, it

also helps the supporting industries to prosper and gain a larger market share due to

MNC has to obtain the supplies domestically and produce them.

Conclusion From the report we can conclude that

• India emerged as the top trading partner for UAE with the Gulf nation's import

from the country estimated at $ 28.5 billion and exports at $ 36.2 billion,

according to official data. The objective of further developing Indo-UAE trade

relations and catering to the remittance and savings needs of the non-resident

Indians working in the UAE and other countries in the GCC region. As India

developing its relations with UAE it will help both the countries for their

development.

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