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Rooms Division

ProcessesSession 76

Check Out&

Account Settlement - 2Foundation Certificate in International

Hospitality Management

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Session Objectives

By the end of this session you will be able to:Understand the requirements for Closing theaccount

List post departure activities

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Late Check Out

Some guests may check out later than theircheck out time.Some hotels charge an extra amount as late

check out fee.

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Innovative Check Out Options

Self Check OutTerminals in the lobby or in-room system.Some are like ATMs; others have AV

capability.Guests can review their folio and insert creditcard number; besides swiping a card.

The system automatically updates room statusto on-change, locks rooms, cuts off telephoneand lighting privileges to the room.

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under Academic supervision of

Innovative Check Out Options

Self Check OutTerminals in the lobby or in-room system.Some are like ATMs; others have AV

capability.Guests can review their folio and insert creditcard number; besides swiping a card.

The system automatically updates room statusto on-change, locks rooms, cuts off telephoneand lighting privileges to the room.

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Innovative Check Out Options

Express Check OutPre-departure activities such as printing anddistributing folios to guests expected to check

outDistribute an express check out form

Authorization to charge pre-signed credit cardimprint

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Post Departure Activities

Feedback FormMarketing Follow-Through

Frequent Guest / Loyalty Programs

eg. Taj - Innercircle / Epicure Any future reservations???

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Innovative Check Out Options

Express Check OutPre-departure activities such as printing anddistributing folios to guests expected to check

outDistribute an express check out form

Authorization to charge pre-signed credit cardimprint

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Post Departure Activities

Guest History RecordsCollection of personal and financial data aboutguests who have stayed at the hotel.

Various records make a up a file.

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Recap Objective

Now you are able to:Understand the requirements for Closing theaccount

List post departure activities