711911 Groupware Technology and Team Management Unit 5 Dr. Andrea Jersabek [email protected]
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Transcript of 711911 Groupware Technology and Team Management Unit 5 Dr. Andrea Jersabek [email protected]
711911 Groupware Technology and Team ManagementUnit 5
Dr. Andrea [email protected]
http://suanpalm3.kmutnb.ac.th/teacher/andrea/
About 90 % of an organization’s knowledge is tacit knowledge
Tacit knowledge more difficult to express and share
Sharing tacit knowledge requires trust and extensive personal contact
‘Procedures to elicit tacit knowledge from employees, to convert it into explicit knowledge and store it in expert systems and company wide repositories are the core activities of what is labeled the codification strategy of knowledge management (Hansen et al., 1999).
Explicit knowledge can easily be stored and exchanged through documents, training and presentations, while tacit knowledge is usually transferred by socialization.
Learning Theories
Knowledge as ‘product’ which can be passed on
vs
Knowledge as individual process – constructivist paradigm
Learning Theories
Lev Vygotsky: social constructivism
Jean Piaget: constructivism
Seymour Papert: constructionism
Siemens and Downes: connectivism
Connectivism
“In connectivism, the starting point for learning occurs when knowledge is actuated through the process of a learner connecting to and feeding information into a learning community”
Connectivism
“In the connectivist model, a learning community is described as a node, which is always part of a larger network”.
Learning is a knowledge creation process, not only a knowledge consumption process.
Connectivism
Learning and knowledge are said to rest in diversity of opinions
The capacity to know is more critical than is actually known
Ability to seek current information, and the ability to filter secondary and extraneous information
Group Processes
5 basic group processes: Communication Co-operation Co-ordination Knowledge sharing Social interaction
Defining Team Rules
Example of Team Rules
We are partners: we behave as we would others to behave towards us we are partners in pursuing a common goal – we are not
competitors we communicate openly and honestly we acknowledge the pursuits of others we criticize constructively and objectively, not on a
personal level
Defining Team Rules
we are service providers and clients: we keep to our decisions and agreements we raise objections and concerns before we take
decisions, or we accept and agree we act for mutual benefit we prepare for the meetings so we can make valuable
contributions we pass on information quickly
To-do’s in the Forming phase I
give the team the time it needs justify your decisions for making up the team actively support getting to know one another,
also by instigating non-work related activities when discussing the team goals, listen carefully
to what each of the tem members has to say beware of the expectations of the team
members
To-do’s in the Forming phase II
communicate the team goals clearly give the tem a name to instill identity appreciate the presence of each team member
to give them security make use of teambuilding trainings to inspire a
sense of community and closeness lay down the rules for working together
Storming
Most difficult phase Possible reactions: aggressive behavior,
avoidance of problems and responsibilities, waiting for assignments, rejection of team rules, forming cliques within the team, no sharing of knowledge, no creativity