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Please Join Us To Celebrate Our 70th Anniversary!

THE 2018 RFABC CONFERENCE AT THE DELTA GRAND OKANAGAN RESORT AND

CONFERENCE CENTRE IN KELOWNA!

rd thApril 23 thru 26

70 Years, Building for the Future

Tradeshow and DinnerTuesday April 24, 2018Delta Grand Okanagan Resort

The Tradeshow and dinner offers great opportunities to connect with our suppliers and those who work in recreation facilities throughout the province. Gather a wealth of information from the experts; make connections; enjoy a great buffet dinner and don't forget there will be PRIZES!

Delta Grand Okanagan Resort and Conference Centre1310 Water Street, Kelowna, BC

Guestrooms are on hold for our delegates until March 26, 2018Be sure to register by this date to receive the reduced conference room rate of $169 and reduced parking rate of $10. You may call toll-free at 1-800-465-4651 and quote “RFABC Annual Conference” to get the special rate. Or go to www.rfabc.com to register for the conference and book your hotel room.

RECREATION FACILITIESCCBBAA

ASSOCIATION OF BRITISH COLUMBIA

Leaders of Recreation Facility OperationsYEARS


MONDAY, APRIL 23, 2018

TUESDAY, APRIL 24, 2018

WEDNESDAY, APRIL 25, 2018

THURSDAY APRIL 26, 2018

12pm to 5pm Golf Tournament

3pm to 9pm Delegate Registration

7pm to 9pm Welcome and Social

7:45am to 8:30am Delegate Registration

7:30am to 8:30am Breakfast

8:30am to 9:45am Opening Keynote - Put Yourself in the Picture - Lesra Martin

9:45am to 10:00am Nutrition Break

10:00am to 11:15am Plenary Session - Taking Pride in your Organization - Brenda Robinson

11:20am to 12:35pm Breakout SessionsDealing with Difficult People - Brenda RobinsonFacility Accessibility - Brad McCannell, Rick Hansen FoundationNew Trends in Thermal Plants for Recreational Facilities - Benoit Rodier, Cimco Refrigeration

1:00pm to 4:00pm Tours (Box lunches Provided):H2O Recreation Facility Tour

5:00pm to 6:00pm Trade Show Dinner Delta Grand Okanagan Resort

6:00pm to 9:00pm Trade Show


8:30am to 9:45am Bull SessionsAquaticsArenasProgramming


10:00am to 11:15am Breakout Sessions:Succession Planning & Development of Staff from Within - Bob Kusch & Patty Tracy, City of West KelownaSmart Solutions for Conserving Water at Spray Parks - Stephen Nettleton & Kyle Luciw, Water Solutions CorpRisk Assessments & Safe Work Procedures - Gordon Harkness & Steve Tye, Worksafe BCTrends in Arena Programming - Kyle Laberge & Val McNutt

11:30am to 1:30pm AGM & Awards Lunch (everyone welcome)

1:45pm to 3:00pm Breakout SessionsSolar Power Ice Resurfacers - Gerry Little Aquatics Air Quality - UBC Kelowna EngineeringCertificate Renewals, Worker & Employer Responsibilities - Tony Scholl, Technical Safety BCTheme Skates and Special Events - Gary Patterson City of Nanaimo

3:00pm to 3:15pm Nutrition Break

3:15pm to 4:30pm Breakout Sessions:Past President's Panel - Jamie Materi & Chris Siddaway ModeratorsWhat to do with your Ammonia Refrigeration System? - Ian Welle Janitorial Trends - Wendy Hansen Servitech TrainingInclusive Programming & Behavioral Support - Kayla Ungaro Canucks, Autism Network

6:00pm to 9:30pm Past President's Banquet and Keynote Speaker Michael Kerr


9:00am to 10:30am Breakout Sessions:Project & Contract Management - Mark Roberts City of West KelownaOccupational Health & Safety - Mike Roberts BCMSARecreational Ice Skating Instructor's Course - Cyndi Lathrop City of Surrey


10:45am to 11:45am Plenary Session30 years in the Recreation Industry, the Good the Bad and the Ugly! - Dave Loverock Vice President Jet Ice

11:45am to 12:00pm Closing RemarksGrand Prize Draw

Quails Gate Winery Kelowna TourWest Kelowna Wine Tour Downtown Craft Culture Walking Tour

Conference Agenda


Negligence & Risk Management PlanningP R E - C O N F E R E N C E O N E D A Y W O R K S H O P A P R I L 2 3 r d | |

Presented by

Ian McGregor Ph.D.

McGregor & Associates

This successful, hands-on workshop provides solid grounding in the fundamentals of negligence, liability and risk management planning as it applies to recreation and sport, from the administrator to the practitioner. Risk management planning techniques apply to all recreation settings, and the key benefit of this workshop is participants will acquire planning skills directly applicable to their job and unique environment.

What constitutes negligence in the recreation settingHow to develop and apply simple risk management planning toolsHow to effectively manage risk in their specific job situationHow to reduce the risk of injury and a lawsuit.

Full day workshop maximizes participant interaction. PowerPoint presentations and small group working sessions focus on real work situations. Discussion opportunities address specific issues identified by participants.Workbook provides participants with all workshop materials, including risk audit and planning tools.

Establishing Negligence: the '5 Key Risk Areas’Liability for Negligence - who is liable?Defences against Negligence

Participants will learn

Format

Workshop Outline

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Negligence & Legal Liability•••

The golf package

includes 18 holes of

golf, half portion of a

power cart, light

lunch and prizes!

$100 plus tax

Join us Monday.,

April 23, 2018 for

our Annual Golf

Tournament at Two

Eagles Golf

Course!

RFABC ANNUAL GOLF TOURNAMENT

Risk Management Planning•

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Importance of Risk Assessment and how to develop a simple auditThe 'Risk Matrix' and 'Risk Rating' risk assessment toolsDeveloping effective risk management action plansRole of Risk Management Committee

An increased awareness and understanding of negligence and liability in the recreation setting.

The ability to create a simple risk assessment tool, and implement an audit directly applicable to real work situations and specific problems areas.The skills to develop and implement an effective Risk Management plan.

Dr. Ian McGregor is an internationally recognized expert, speaker and published authority on risk Management.

He is President of Ian McGregor & Associates Inc., providing risk management consulting services for sport and recreation departments, specializing in risk assessments, risk management planning and experiential training workshops. He has taught courses on 'Legal Liability & Risk Management' at post secondary institutions throughout North America, has published numerous risk management newsletters, articles and manuals.

At the conclusion of this one day workshop participants will have

Workshop Leader


rd thApril 23 thru 26

70 Years, Building for the FutureHR/SUPERVISORY

TECHNICAL/OPERATIONS

Succession Planning & Development of Staff from Within

Project & Contract Management

Certification Renewals, Worker & Employer Responsibilities

Risk Assessments and Safe Work Procedures

Facility Accessibility

What to do with your ammonia refrigeration system?

Janitorial Trends

Occupational Health & Safety

This session will take you through what senior management is looking for in employees to be considered to move up in the organization, evaluation tools to assist in better understanding the employee and the process of Succession Planning.

This session will provide and overview on how to plan a successful project and the steps involved in project management. Topics to be briefly discussed include: initiating the process, planning, executing, monitoring and controlling and closing a project in a municipal environment.

Technical Safety British Columbia will lead this session on the recent requirement for arena operators to renew their Provincial Boiler Regulation certificates. This discussion will also focus on the responsibilities of both the worker and employer in relation to the regulations governing ammonia refrigeration plants.

Safety is always a priority, Worksafe BC will cover the recent ammonia refrigeration review, as well as provide a framework to undertake Risk Assessments on the toxic process gasses used at your arena and aquatic facilities. The development of required safe work procedures and Exposure Control Plans will be covered.

One in seven Canadian adults currently identify as having a disability affecting their mobility, vision, or hearing. This number is projected to increase to one in five by 2036, due in part to our aging population. To promote overall well-being and independence for people of all ability, existing barriers must be removed to access recreation in our communities. This means rethinking how we develop the built environment. Angus Reid Institute studies reveal that almost 90% of Canadians are in favor of a LEED-style program to rate building accessibility [2016]. Rick Hansen Foundation Accessibility Certification (RHFAC) was created to fill this gap. This presentation will introduce the RHFAC and explore how recreation practitioners can enable inclusive communities that allow individuals of all ability to engage in the benefits of recreation.

Refrigeration system safety and working with new government regulations. This talk will highlight some of these new technologies. but will focus on comparing the pros and cons of different types of refrigerants, such as Ammonia, R22, and CO2, and how the Canadian Environmental Agency through the Kigali Agreement is mandating change to greener refrigerants.

Facility operators are constantly looking at opportunities to have our buildings cleaned and maintained with greater efficiency and safety. This session is not a sales pitch, but will provide a constructive look at the trends and future of sustainable cleaning practices.

Review a variety of trending OH&S topics including the Certificate of Recognition (COR) Program, committee requirements, and Worksafe BC initiatives.

Session: OH&S trending topics:

••••

Aquatics Air Quality

Solar Powered Ice Resurfacers

COR programSafety Committee requirementsCurrent WorksafeBC initiatives and High-Risk Strategies Services the BCMSA offer to local government”

The UBC Okanagan School of Engineering and UBC Athletics and Recreation have teamed up to research how to improve the air and water quality, as well as the environmental performance of indoor swimming facilities. The first phase of the study focussed on disinfection byproducts and the pool design and operation practices that might be adapted to reduce the health risk to swimmers and staff. Data were collected at the new UBC Aquatic Centre and four other pools in the region (including the former UBC pool). Air and water samples were analysed for trihalomethanes and trichloramine, two common types of disinfection byproducts, while considering pool age, size, UV treatment, filters, and ventilation. Changes to the ventilation system were also evaluated for their environmental impacts.

The team is looking for financial support and pool facilities for the second phase of the research. The objective is to establish baseline performance for indoor swimming facilities in BC. Through performance benchmarking, facilities will be able to not only identify historical performance trends and plan for future activities, but also to identify the potential improvements for their pool design and management as compared to the practices used by best-in-class facilities. The outcomes of the proposed study can also serve as references for development of guidelines for regulating disinfection byproducts in air and water at indoor swimming facilities.

The completed study was co-sponsored by an NSERC Collaborative Research and Development Grant and industry partners: AME Group Mechanical Engineers, DB Perks and Associates Ltd., Acton Ostry Architects Inc., MJMA, Healthy Buildings IEQ, and Waterplay. This research is a collaborative effort between researchers at the UBC Okanagan campus (Dr. Rehan Sadiq, Dr. Kasun Hewage) and Université Laval (Dr. Manuel Rodriguez) with lab services provided by UBC, Laval and Université Montréal.

Canadian Electric Vehicles (CEV) s celebrating its 20th anniversary as an innovative green business success story! For 20 years CEV has been designing and manufacturing electric vehicles and components in its plant in British Ciolumbia. There are more than 250 CEV vehicles in service, ranging in size from two-thousand-pound Neighborhood Electric Vehicle (NEV) to three-ton aircraft refueling trucks. Owner Randy Holmquist, with his staff of technicians and engineers, continues to offer contract research and development services for the design and

prototyping of electric vehicles for wide‐ranging industrial applications. CEV's commitment to the environment reaches far beyond the products it designs and creates. “At CEV, we believe in the importance of leading by example”, says Holmquist, “and we continue to take steps to reduce the carbon footprint of our operations”. Randy's staff will cover what has led them to the designs they use today like battery types and charging units. They will cover the pro's and con's of going electric.

Gerry Little will discuss the Regional District of Mount Waddington's recent propane to Solar Electric Zamboni conversion project. We will outline the costs associated with the conversion and discuss the benefits of operating and maintaining our 2017 Zamboni 446 unit. We will discuss the grant from the BC Energy Leadership Program and revenues generated from the Zamboni wrap. We will also touch base on savings from a facility maintenance stand point. Come learn about the maintenance free Lithium-Ion batteries and how quickly they recharge for your next ice clean.

Water conservation is an essential principle of spray pad or aquatic play pad design. These amenities are valuable contributors to community health but are often mistakenly viewed as resource intensive. Effective management of water systems is an integral part of planning a water play area and every design should have the prerequisite of meeting local conservation goals. Learn about innovative water conservation models and technologies currently being used in B.C. and the rest of the world with drain to waste, recirculation and retain and reuse systems—and how each can be environmentally friendly and sustainable.

This part will cover the latest trends in technology systems and best practices available to reduce the risk and hazards of refrigerants; measures for detection, and confinement and treatment in case of release or failure.

CO2 systems have tremendously increased their footprint in the Supermarket and Rink Industries in North America over the past few years. This portion of the presentation will present the latest developments in technology and design allowing the systems even better performance in many regions, along with new additions to increasing performance. We will also present the energy analysis and report to be done in order to be able to predict the performance of CO2 system in various region compare to other systems; being that location is critical in the performance of these systems.

Smart Solutions for Conserving Water at Spray Park

New Trends in Thermal Plants for Recreational Facilities

Safety in Ice Rink systems:

Performance of CO2 systems in the Canadian Climate:

PROGRAMMING

Trends in Arena Programming

Theme Skates and Special Events

Recreational Ice Skating Instructor's Course – Overview

Behaviour Support and Inclusion

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i.ii.iii.iv.v.vi.

Put Yourself in the Picture

Traditional ice activities are changing in arenas. How do we fill those spaces with non-traditional arena activities? Come and hear how other arenas fill their ice and dry floor with new activities. Topics include decline in late night adult ice bookings; increase in duffer hockey participation and decreased minor hockey usage due to academies.

A sheet of Ice and 4 walls …. the arena is a blank canvas. What about Laser tag with “blinds” to hide behind…. We will discuss imaginative ideas and events to host at your facilities.

A province wide Recreational Ice Skating Instructors course is now being offered by RFABC.

This is an informational session outlining the Skating Instructor Course and the Train the Trainer Course. We will present an overview of both course's including philosophy, prerequisites, and course content. You will have the opportunity to register for the inaugural TRAIN THE TRAINER COURSE at the conference that will be held in the Lower Mainland in the Spring.

Training workshop to introduce staff/volunteers to a range of strategies for supporting individuals with autism in inclusive recreation activities. Content will include:

Introduction to Canucks Autism Network ProgramsIntroduction to the characteristics of AutismCollaborating with ParentsGroup InstructionSupport strategies to address the needs of individuals with Autism including:

Setting the Stage for SuccessIncreasing Predictability and Reducing Stress/AnxietyEnhancing Communication and InstructionVisual SupportsCoaching SkillsIncreasing Motivation

One thing I know for sure is that we all want to make a difference, a contribution, and we all wonder if we ever have or can. Often, we think that in order to make a real difference, we have to do something “big” that the small impact we can have really doesn't matter. I don't believe this. I believe that in each of us, there is the power to positively impact lives and contribute greatly to our community. The key to building for the future starts with the power of putting yourself in the picture. When you do this, you begin to realize that difficult tasks in your path are not too monumental to overcome, that little differences and small gestures can have a great impact on someone's life. Strangers had that effect on my life. Along the way, they gave me hope, helped me to realize the significance of having heart and to believe in the power of the human spirit to succeed. As you continue your work to build for the future, put yourself in the picture, and embrace the power of Hope, Heart, and Human Spirit.

OPENING KEYNOTE SPEAKER

BANQUET KEYNOTE SPEAKER

PLENARY SESSION SPEAKER

LESRA MARTIN

MICHAEL KERR

BRENDA ROBINSON

Lesra Martin was once an inner-city kid dismissed by society, yet his heart carried hope and courage. He effected profound change in the lives of many, including his own. “Young Lazarus,” Coretta Scott King once noted, “will win your heart.” Lesra Martin's heartrending story has mesmerized and inspired millions through the major Hollywood feature “The Hurricane”. Its' star, Denzel Washington, marvelled over Lesra's real life

odyssey from a poorly educated Brooklyn teen to a respected attorney. Inspired by his experiences, The National Film Board of Canada produced the documentary “The Journey of Lesra Martin”, and the compelling film has been screened at film festivals throughout North America.

He was invited to speak before the General Assembly delegates at the United Nations, where he gave an impassioned speech about the devastating effects of illiteracy and poverty, and at Cambridge University, where he spoke before world leaders. He has been featured on countless television and radio shows, most notably as a special guest on The Oprah Winfrey Show and The Washington Post to Sports Illustrated and Reader's Digest Magazine have chronicled aspects of Lesra's life.

Of his eight siblings, Lesra is the only one with a high school diploma. He completed high school as an Ontario scholar in 1983 and received an Honours B.A. from the University of Toronto in 1988. He achieved his law degree from Dalhousie Law School in 1997 and served as a Crown Prosecutor in Kamloops, BC. He now has his own law firm, Martin & Martin Lawyers, in Kamloops.

Lesra has received numerous awards and certificates of recognition for his willingness to be a role model and mentor for youth. “The power to make a difference exists in each of us,” he tells audiences. He has shared his message of hope with thousands, appearing before corporate groups, community organizations, schools and universities.

Laugh as you learn what makes for a truly inspiring workplace with bestselling author and Hall of Fame speaker Michael Kerr. In this high-energy presentation, you'll discover why laughter really is the best medicine when it comes to creating a great place to work. You'll learn three simple R's of using humour to manage stress and change at work, and discover why humor is one of the most powerful ways to communicate more

effectively, build teamwork, spark creative thinking, boost morale, and offer more inspiring customer service!

About Michael Kerr . . . A recovering government manager, Michael Kerr is a Hall of Fame speaker and author of six books. He is known as one of North America's leading authorities on how to create healthier, more creative, and more inspiring workplace cultures.

Michael's books include “Inspiring Workplaces – Creating the Kind of Workplace Where Everyone Wants to Work”, “What's So Funny About Alberta?” and most recently, “The Humor Advantage – Why Some Businesses are Laughing All the Way to the Bank!”

Brenda's presentations are interesting, practical and humorous. She will make you laugh – at yourself – at us and with us. But, when she is done you will also understand that you “learned” while you “laughed”. Her presentations are fun, fast paced, dynamic, interactive and informative.

BRAD MCCANNELL, Vice President, Access and Inclusion, Rick Hansen Foundation

BOB KUSCH, Parks, Recreation and Culture Manager, City of West Kelowna

PATTY TRACY, CPHR-Human Resources Manager, City of West Kelowna

WENDY HANSEN, Servitech Training

GORDON HARKNESS, WorkSafeBC Risk assessment unit Manager

STEVE TYE, WorkSafeBC Occupational Hygiene Officer

Brad's expertise in disability comes from both personal experience and practical knowledge. In 1992, he formed Canadian Barrier Free Design Inc. to fill the gap between the building code requirements and the real needs of people with disabilities. As a leader in the field of accessibility for the past 24 years, Brad has extensive experience in the application of universal design across the built environment. He works closely with Canadian national and provincial building codes and is well versed with the Americans with Disabilities Act (ADA). Brad has provided accessibility consultation for numerous buildings and organizations including Rogers Arena, the Richmond Olympic Oval, UBC, the Vancouver International Airport (YVR), and various Olympic and Paralympic Games. In addition to his duties at the Rick Hansen Foundation, he is currently responsible for the technical content of the International Paralympic Committee's (IPC) Access Guide for Host Cities.

Bob Kusch has been involved in the Parks and Recreation field for more than 40 years in multiple capacities and for most of those years has been in a supervisory position. Bob is well known being effective in working with community organizations as well as for building strong teams and developing staff, so they can move up in an organization.

Patty Tracy is a Chartered Professional in Human Resources with more than 30 years of HR Generalist management experience in the public, private and not-for-profit sectors. Her experience ranges from managing difficult office closures due to government cutbacks through to assisting municipal governments build their HR program from the ground up. Patty has developed strong evaluation tools for the organizations she has worked for and is extremely effective in succession planning.

Wendy has been in the Building Service industry for 35+ years, and have extensive knowledge of all aspects of cleaning, floorcare procedures, carpet cleaning, and equipment use and maintenance. She also has many years of supervisory and management experience and facility cleaning audit experience. She has instructor courses such as Building Service Worker Introduction, Commercial Hard Floor Maintenance, Commercial Carpet Cleaning, Hospitality Services/Room Attendant, WHMIS, Blood-borne Pathogen and Sharps Safety, and Supervisory Skills for the Cleaning Service Industry. Wendy really enjoys the sharing of information and knowledge with others.

He received his first undergraduate degree from Napier University, Edinburgh, in biological sciences with a focus on ergonomics and human factors. His second degree, in environmental health, is from the University of Strathclyde, Glasgow, UK. Gordon has approximately 20 years of experience in public and occupational health and safety. He holds the UK National Diploma for Occupational Health and Safety and is a Canadian Registered Safety Professional. He is currently studying for his MBA designation.

Steve graduated from UBC in 1978 with a BSc in Chemistry and for the last 37 years he has been employed by WorkSafeBC. Initially he worked in the occupational hygiene laboratory conducting applied research projects, instrument evaluations, and hygiene related analysis. For the last 21 years he has been working as an Occupational Hygiene Officer primarily in the Vancouver and Fort St. John areas conducting workplace inspections to ensure compliance with The Worker's Compensation Act and the BC Occupational Health and Safety Regulation, investigating occupational disease claims, conducting internal / external educational programs and providing consultation to employers and workers. For the last 5 years he has


Conference Speaker Bios

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been working closely on the WorkSafeBC sawmill combustible dust initiative, Oil and Gas drilling and hydraulic fracturing health and safety issues, and most recently the Ammonia initiative

He was certified by the Board of Canadian Registered Safety Professionals in 2003 and is a national member of the AIHA.

Ms. Roberta Dyck is a PhD Candidate in Civil Engineering the University of British Columbia (Okanagan Campus) under the supervision of Dr. Rehan Sadiq. Her research focuses on modeling exposure and risk due to disinfection byproducts in indoor swimming pools. In addition to water quality in drinking and recreational waters, Ms. Dyck's other research interests include human health risk assessment, multi-criteria decision analysis, data fusion, and fuzzy information processing. Prior to her return to academics in 2008, she worked for Morrow Environmental Consultants for seven years conducting contaminated site assessment and remediation, as well as environmental impact assessments. She is registered as a Professional Engineer with the Association of Professional Engineers and Geoscientists of BC and has taught several engineering courses at the Okanagan Campus as a sessional instructor.

Ms. Sana Saleem is a PhD student in Civil Engineering at the University of British Columbia (Okanagan Campus) under the supervision of Dr. Rehan Sadiq. She completed her bachelor's and master's degrees in Environmental Engineering at the University of Engineering and Technology, Lahore, Pakistan. She did research in Hydrogeological and Hydrochemical paradigm of aquifers at selected areas of Lahore from 2015 to 2016. Ms. Saleem's interest in drinking water quality, risk assessment, and sustainability lead her to her current research, which focuses on indoor swimming pools.

Dr. Rehan Sadiq joined UBC Okanagan in 2009 and is Associate Dean of the School of Engineering. Prior to arriving at UBC, Dr. Sadiq worked in the Urban Infrastructure Program of National Research Council Canada, and since 2002 has been involved in research related to drinking water quality modelling, environmental risk analysis and decision-making, and lifecycle asset management of civil infrastructure systems. He was named UBC Okanagan's Researcher of the Year in 2014 and is an author of more than 400 publications in peer-reviewed journals, book chapters, books, and conferences. He is listed among the top 200 most cited civil engineering researchers.

Tony Scholl leads the safety program that is responsible for overseeing the design, construction, installation and operation of boilers, pressure vessels and refrigeration plants throughout British Columbia in accordance with the Safety Standards Act and the Power Engineers, Boiler, Pressure Vessel and Refrigeration Safety Regulation. Prior to joining Technical Safety BC in 2013, Tony was Senior Technical Specialist with the Technical Standards and Safety Authority in the province of Ontario.

Kyle has worked for the West Shore Parks and Recreation since 2004 and have been full time since 2009. Kyle has been in the arena programming role since 2012 after spending 3 years in the food service.

Mark is a Professional Project Manager, with 15 years' experience in portfolio and project management in both the private and public sectors. Working with the City of West Kelowna since its incorporation in 2007, Mark has managed Long Planning Projects which have helped set the vision and priorities for a brand-new municipality. He has successfully led and implemented multi-million-dollar award-winning infrastructure projects on behalf of West Kelowna. Specific projects of note include: leading the

ROBERTA DYCK

SANA SALEEM

DR. REHAN SADIQ, Professor and Associate Dean, School of Engineering UBCO

TONY SCHOLL, Provincial Safety Manager Technical Safety BC

KYLE LABERGE, West Shore Parks & Recreation

MARK ROBERTS, Flood Remediation Supervisor, City of West Kelowna

consultation and development of two Parks and Recreation Master Plans; design and reconstruction of CNR Wharf, the Memorial Park Amphitheater and Skatepark; and the remediation of the Powers Creek Intake Reservoir.

Gary has been the Recreation Coordinator for arenas in Nanaimo for the past 10 years. Gary was a former world and Olympic figure skating coach. He has a bachelor of Tourism Management, a major in Recreation and a minor in Event Management.

Cyndi Lathrop is the Community Services Coordinator for the City of Surrey Arenas. Cyndi oversees the programming within the cities 5 arenas. She has been in the recreation field for over 30 years and has worked in arenas, aquatics and community recreation. Over the past 20 years, she has worked with many industry professionals to create a Recreational Ice Skating Instructors Course. She is passionate about adult learning and enjoys teaching the program. She is excited to have the RFABC endorse this course and looks forward to seeing the success throughout the province.

Mike is the Executive Director of the BC Municipal Safety Association and has worked in local government for over 25 years. Mike is responsible for the full delivery of the BCMSA, which includes planning, organizing and directing the programs and operations of the organization consistent with policies, goals and objectives, and representing the BCMSA to regulatory bodies, other agencies, municipalities and the public across the province of BC.

A recreation programmer for over 35 years, Valerie has had a wide variety of experiences. As the only programmer in a small community for many years, she embraced the variety of tasks that came her way from a Cultural Capital of Canada community 2004 committee member, to a performing arts theatre manager, arena programming, sports, youth and everything in between. In 2007, she moved to the Regional District of Nanaimo in the role of arena and inclusion programmer. Some of her challenges have been to increase dry floor programming during off-season and take on various leagues as volunteerism declined. How has the community with the oldest median aged population in Canada adapted to change? You will have to attend the session to find out.

With a background in civil engineering, Kyle Luciw brings a wealth of knowledge to the Waterplay Project Support Team. Specializing in play pad layout and water management best practices, he ensures he delivers valuable advice for consistent results in each and every project that he works on. Kyle has been with Waterplay for over 4 years providing water treatment system commissioning services and expert advise on how best to manage the “water” aspect od spray parks.

Nettleton specializes in water management design and innovation, as well as best practices for aquatic play pad layout and functionality. His methodical nature ensures that he considers all options before committing to a solution. He is passionate about the potential of aquatic play and driven by Waterplay's purpose of bringing the joy of water to communities around the world.

Being born and raised on Vancouver Island has not stopped Ian Welle from working around the globe. Having worked on and managed projects in Asia, Africa, Europe, and North America, Ian has honed his skills by engineering products for the mining, biomedical, robotic, and most recently the green refrigeration industry. After graduation, at the top of his technologist

GARY PATERSON, Recreation Coordinator Arenas, City of Nanaimo

CYNDI LATHROP, Community Services Coordinator, City of Surrey

MIKE ROBERTS, Executive Director, BC Municipal Safety Authority

VALERIE MCNUTT, Arena Programmer, Regional District of Nanaimo

KYLE LUCIW, Project Support Specialist, Waterplay Solutions

STEPHEN NETTLETON, Project Support Specialist, Waterplay Solutions

IAN WELLE, Project Engineer, Accent Refrigeration


Conference Speaker Bios

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diploma class and finishing his engineering degree with a specialization in thermodynamics and energy movement with an A average, Ian has taken his passion for the planet and worked designing green refrigeration systems which provide 100% heat recovery for facilities. In the last year, Ian has spent a lot of time working hand in hand with both Technical Safety BC and Work Safe BC to design new energy efficiency facilities with low GWP refrigerants and upgraded existing ammonia facilities to ensure long term viable refrigeration plant operation.

Benoit is a licensed Professional Engineer who graduated from Sherbrooke University in1988 with a Bachelor's degree in Mechanical Engineering. Benoit started his career as an accounts manager for a HVAC manufacturer rep. He then slowly moved the ladder from heat exchanger manufacturer to industrial compressor manufacturer as sales manager. He was finally recruited by Cimco in 1999 and had various positions from Sales manager, General Manager and now the actual position. Benoit has been involved and building experience with Natural refrigerant for 25 years. He extensive experience designing and selling integrated project using all aspect of HVACR. Benoit has also been teaching part time HVACR at for the past 25 years. He is highly involved in many local and regional associations. Benoit has been the leading figure for Cimco in evolving towards CO2 refrigeration and new technology while maintaining their leaders position on the ammonia industrial and recreational market.

Gerry currently manages the Port McNeill Arena on North Vancouver Island. Gerry began working in his hometown arena in 1982 in Port Hardy at age 16 and then began managing the arena just 7 years later. For the past 25 years he has primarily rehabilitated rundown arenas in BC and Alberta, restoring their mechanical systems and infrastructure. Gerry is known as the inventor, as he looks for the latest technologies in energy savings and different ways to operate and maintain facilities. The Port McNeill arena is now benefiting from its recently installed district energy loop that heats the High School as well from their heat pump to air dehumidifier, their solar power grid and from their propane to electric Zamboni conversion. Gerry's biggest accomplishments were updating the McNeill arena's ice plant and obtaining its risk assessed status from the Safety Authority in 2016 and he has been part of a management team that has reduced their Port McNeill Arenas annual energy consumption by 50% since 2014.

Dave Loverock has been in the “ice” industry for over 38 years. Initially mentored by Doug Moore of Maple Leaf Gardens fame, Dave spent his first years instructing and installing ice for all of the NHL facilities. Dave has gone on to install ice at multiple high-profile venues including the Olympics (around the world), NHL Classics/Outdoor games and various special events for many years. With Dave's extensive experience & his innovations, such as the Paint Stick, Spray Systems and other painting accessories, he has brought ice paint installation time down to three and a half hours – saving each facility time & money. With all his years in the industry, Dave has gained considerable insight into what works (and what doesn't) and he continually shares all that he has learned, not only at major facilities worldwide, but with hands-on training for ice painting at facilities throughout North America by participating in local seminars and teaching classes.

Kayla Ungaro is the Kelowna Regional Coordinator for the Canucks Autism Network. She completed her Bachelor of Kinesiology at Trinity Western University, and a Post-Baccalaureate in Applied Behavioural Analysis with a specialization in Autism at Capilano University. Her experience with includes working with individuals with autism in the home, community, and recreation setting over the past eight years.

BENOIT RODIER, Director of Business Development, Cimco Refrigeration

GERRY LITTLE, Arena Manager, Regional District of Mount Waddington

DAVE LOVEROCK, Vice President Jet Ice- THE “ROCK” OF THE INDUSTRY

KAYLA UNGARO, Canucks Autism Network

H2O TourThe H2O is an amazing recreation facility. This facility is 9 years new and boasts some of the most exciting activities water has to offer. “FlowRider” is an ocean wave surf simulator the first

of its kind in Canada and surfers say call it as being the craziest water feature indoors. The wave pool creates waves up to 1.5m high. A river run with waves and floating devices for an exciting ride! The H2O facility also has 3 thrilling waterslides approximately 60m, 80m, and 90m long. Just when you are finished being thrilled take a aquafit class in the Olympic length, 50-meter main pool featuring a movable floor and 2 bulkheads which allow a variety of aquatic activities to occur simultaneously; sports and competitions, programs and enjoyment. This large facility also offers a 10,000sqft weight and fitness room as well as 2000 sq ft aerobic studio.

West Kelowna Wine Tour Experience three incredible wineries along the West Kelowna Wine Trail. Starting at Indigenous World

Winery, the World's first 100% Indigenous owned winery, you will taste wines inspired by modern culture ripe with Indigenous history. Next, on to The Hatch, a local favorite that serves a delicious variety of wines and their tasting room is a self-proclaimed 'shack from the future'! Finally, Quails' Gate Estate Winery is a must for any wine tour. They pour award winning wines that have been family-farmed for three generations!

Downtown Craft Culture Walking Tour It's time for a tasting journey featuring local craft

brews and farmed fresh cider. Beginning at what was once the historical British North American Tobacco Company, BNA Brewing Co. celebrates Kelowna's heritage while pouring some incredible craft beers. A couple of blocks away, BC Tree Fruits uses 100% handpicked fruits in their ciders for a truly orchard to glass experience. Finally, new on the scene, Kettle River Brewing, is a nano brewery specializing in small batch craft beers, they've brewed over 300 batches since opening in July 2016!

Conference ToursConference Speaker Bios

Quail’s Gate Technical Tour & Wine Tasting

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