7 | ZRH Safety Newsletter Pushback August 2012

ContentsEditorial

Case studies “I misjudged the situation.”

StatisticsNear-misses on apron during pushback

Expert perspectives“I think it’s vital that all drivers are constantly aware of the hazards.”

Safety basicsPushback: technical details

Accidents and incidents• Occurrences at Zurich Airport• Occurrences worldwide

Upcoming safety dates

Occurrence reporting

Competition

Occurrence reporting form

Editorial

Dear reader,

Our latest ZRH Safety Newsletter is devoted to the issue of near-misses on apron during pushback.

“I misjudged the situation” is one of the commonest explanations offered by the drivers concerned. Thereby they underestimated the risks.

Near-misses on apron during pushback are categorized as “incidents”. But they could easily end up as serious accidents if the vehicle and aircraft collide. And it’s brakes alone – on the vehicle involved and/or the pushback tractor – that have prevented such a seri-ous accident occurring to date.

This Safety Newsletter is intended to sensitize everyone concerned to this vitally impor-tant issue, and to help generate a greater awareness and a better appreciation of the risks and dangers involved in all pushback situations. To do so, we take a closer look at the whole pushback operation. And, alongside the incident statistics on the issue, our Safety Office offers some useful tips on how to avoid near-misses on apron during pushback.

This issue’s “Accidents and incidents” section takes a closer look at distraction and inat-tentiveness as two prime causes of accidents. It shows, among other things, how our responsiveness can be seriously compromised by operating other equipment (such as a phone) while driving, and how such slower reactions can cause accidents.

We hope that our latest Safety Newsletter makes a further contribution to enhancing safety awareness at Zurich Airport, and wish you interesting and valuable reading.

Sincerely,

Marc KeuschHead of Safety OfficeFlughafen Zürich AG

By the way, at the back of this issue you’ll also find a competition. Submit your entry by Sunday 30 September and you could win three airport shopping vouchers worth CHF 50 each. Good luck!

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ZRH Safety Newsletter | Case studies In this section we look at concrete examples of safety incidents relating to our focus topic, investigating the background to them and highlighting the lessons to be learned.

“I misjudged the situation.”

The pushback manoeuvre is performed by a special apron vehicle to release an air-craft from its nose-in parking position and allow it to taxi away. For more details about the procedure and the special trac-tor used to perform it, see our “Safety basics” section.

A Two recent incidents at ZRHA1 Near-miss on apron during pushbackThe driver of an apron vehicle heading for the “A” bus gates did not notice an air-craft pushing back at Stand A03, and drove behind the aircraft. The pushback trac-tor driver had to interrupt his pushback manoeuvre.

LessonAny apron vehicle driver driving past aircraft parking positions must always expect a pushback. Keep a close eye on the situation, and react promptly to all signs and signals!

A2 Near-miss on apron during pushbackThe driver of an apron vehicle failed to notice that an aircraft was pushing back from Stand A02. The pushback tractor driver had to brake sharply and interrupt the pushback manoeuvre.

When questioned, the vehicle driver admitted that he had been thinking more about what he had to do when he arrived at Dock B than about the immediate situ-ation.

LessonDon’t get distracted – always concen-trate on the current task!

The main causes of near-misses on apron during pushback are inattentiveness and misjudging the situation.

B The “Bodenverkehrsordnung”The “Bodenverkehrsordnung” (BVO) is a set of regulations issued by the Zurich air-port authority that must be observed by all airside apron vehicles. As such, the BVO is a key element in ensuring safe airport operations.

Article 30 of the BVO states: “Aircraft shall always have right of way over any other traffic. This right of way shall also apply by extension to any motor vehicle towing or pushing an aircraft.”

LessonA pushback always has right of way over all other traffic.

This means that any near-miss on apron during pushback is a violation of the BVO. As such, it is punishable by the airport authority and Ramp Safety with six pen-alty points under the Zurich Airport pen-alty points system.

The prime hazard in any case in which an apron vehicle fails to give way to an air-craft pushing back is the risk of a collision with the aircraft. There is a further hazard, however, in that if the pushback tractor is forced to brake heavily, this could damage the equipment used (especially the tow-bar) and/or the aircraft.

Please remember, that the pushback trac-tor is a heavy vehicle that is pushing a heavy aircraft. As such, it may not always be able to stop in time to prevent a colli-sion.

HHHHHH

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ZRH Safety Newsletter | Case studies

C Pushback procedureC1 The rules below should help prevent

near-misses on apron during pushback (and the associated risk of collision), and must be strictly observed.

“Bravo 39: ready for pushback”. This is how the driver of a pushback tractor will ask permission from Apron Control to push the aircraft in their charge backwards out of its nose-in parking position.

As long as this permission has not yet been granted, apron vehicles may continue to pass behind the aircraft concerned.

As soon as the beacons (the small red lights) on the top and bottom of the air-craft’s fuselage begin to flash, extra care must be taken when passing behind the aircraft. (N.B. These beacons will not flash if the aircraft is being taken to the mainte-nance base or is being moved to another stand.)

As soon as the flashing hazard lights on the pushback tractor are switched on, no apron vehicle may pass behind the air-craft, and all such vehicles must stop and wait behind the red stand safety line.

C2 Tips from the Safety OfficeAny near-miss on apron is hazardous, because it could easily lead to a collision. To prevent such failures, the Safety Office advises all apron vehicle drivers to observe the following pro-cedures:• Follow the rules in C1.• Always drive at moderate speeds when

passing behind aircraft stands.• Keep a close eye on the ramp activity

around each aircraft. There is a strong possibility that the aircraft will be push-ing back soon if:

• all the handling equipment has been removed

• the pushback tractor is attached to the aircraft

• the aircraft’s wheel chocks have been removed

• the cargo doors are closed.• Try to establish eye contact with the

pushback tractor driver.• Remain focused and attentive: don’t get

distracted by other developments or activities.

• If you’re in any way uncertain what to do, stop your vehicle and give yourself all the time you need to assess the situation.

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ZRH Safety Newsletter | Statistics

Near-misses on apron during pushback at Zurich Airport

The chart above gives a month-by-month breakdown of the number of failures by apron vehicles to give way to aircraft push-ing back at Zurich Airport in 2011, with comparable figures for the first half of 2012.

Zurich Airport recorded 28 such cases in 2011. But a further 16 such cases were experienced in the first half of 2012 alone; and there is currently no sign of any down-ward trend.

The number of such incidents also seems to show a clear increase in the high-sum-mer months.

Near-misses on apron during pushback by time of occurrenceThe chart below shows such failures in terms of the time of day they occurred. A clear correlation can be seen here between the peaks in such incidents and the air-port’s busiest times in aircraft move-ment terms. The number of such incidents clearly rises when more aircraft are being handled on the ground. The grey areas in the chart represent the main flight “waves” at Zurich Airport, when the largest number of aircraft need to be turned around within a short time. This of course raises work pressures. And pressure of time can make it harder to remain vigilant, too.

In this section we present the data that have been collected on accidents and incidents at Zurich Airport in graphic and diagram form. These visual interpretations should also help raise our readers’ awareness of the current hazards and risks.

Number of near-misses on apron during pushback at Zurich Airport in 2011 and the first half of 2012.

Near-misses on apron during pushback by time of occurrence.

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ZRH Safety Newsletter | Statistics

The causes of near-misses on apron during pushbackAn analysis of the causes of such inci-dents reveals that the majority of them were caused by inattentiveness, distrac-tions or pressure of time. Some 23% of them occurred because the vehicle driver misjudged the situation, i.e. they were una-ware of the hazard and did not exercise the caution required. Among the less prom-inent causes of such incidents were, not noticing the aircraft’s fl ashing beacons or the pushback tractor’s fl ashing hazard lights.

Dangerous locationsA study of where these incidents occurred on the airport site is illustrative, too. The most striking thing here is that the vast majority of such incidents occurred around Dock A. Only two such incidents hap-pened at Dock B in the time period con-cerned (and these might have been due to the rebuilding work at the time). While no such incidents occurred at the midfi eld Dock E, this is because the apron vehicle roadway here does not run behind the air-craft at their stands, as it does at Docks A and B.

The commonest locations for near-misses on apron during pushback were: • behind Stand A10 (8 cases)• behind Stand A17 (5 cases)• behind Stand A03 (5 cases)

The roadway section behind Stand A10 is especially demanding on apron vehi-cle drivers in terms of the various factors they need to simultaneously consider. The complexity here is further increased by air-craft using Taxiway N (inbound/outbound, from Taxiway E or F) and other apron vehi-cle traffi c. The roadway section behind Stand A17 also has a complex traffi c situa-tion, with an apron vehicle intersection and inbound and outbound aircraft using Taxi-way INNER.

The roadway section behind Stand A03 is a further critical point, too, because here it is diffi cult for an apron vehicle driver to assess the overall situation.

LessonAlways take your time and assess the overall traffi c situation. And only drive on if you are certain that no pushback is in progress.

The causes of near-misses on apron during pushback.

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4 3 2 4 21

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8 1 2 1 1

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ZRH Safety Newsletter | Expert perspectives

“I think it’s vital that all drivers are constantly aware of the hazards.”

How involved are you in aircraft pushback operations in your day-to-day work?Halil Uztürk: As a supervisor with ISS I drive about 40–50 kilometres around the airport every day. So I constantly have to look out for pushbacks and give way to them if necessary. I’m also an ISS driving instructor, so I have to handle the whole issue here, too. As part of our practical dri-ver training, for instance, we observe a whole pushback together with the trainees. We also point out the most dangerous locations on the apron in pushback opera-tions terms.

Beat Bless and Jürg Hug: As Ramp Safety Officers we’re confronted with various aspects of the airport’s pushback activities in our daily work. It’s an issue in our ramp safety checks, and it’s an issue in terms of driver training, too. For our safety checks we observe the pushback process and see if the drivers involved are all following the procedures. And, of course, as drivers our-selves we need to keep a constant lookout for aircraft pushing back and give way to the tractor driver.

Are you always conscious of the dangers, Mr. Uztürk? Or is it more of a subconscious thing?Halil Uztürk: I think it’s vital that all drivers are constantly aware of the dangers. Per-sonally, I’m very aware of what could hap-pen if I failed to give way to an aircraft that was pushing back. For one thing, those pushback tractors have very powerful bra-kes, and if they had to use them they could snap the towbar. On top of that, if the plane is suddenly stopped in the middle of its pushback this could cause injuries to the passengers and crew on board.

Mr. Bless and Mr. Hug, is there a precise definition of a “near-miss on apron during pushback”?Beat Bless and Jürg Hug: Yes, there is, if an apron vehicle driver fails to stop before the stand after the aircraft’s rotating beacons and the pushback tractor’s flashing hazard lights have been switched on and the air-craft is already in motion. If this happens, we have to give penalty points to the driver involved. The incident may be reported by Ramp Safety, by Apron Control or by the pushback tractor driver.

In some cases an apron vehicle driver may fail to notice that the pushback tractor’s flashing hazard lights and the aircraft’s beacons are on and drive behind the air-craft before it starts to be pushed back. This is something we may notice in the course of our pushback checks. And the drivers involved here will be penalized by Ramp Safety.

Where on the Zurich apron do you feel that near-misses on apron during pushback are most likely to occur?Beat Bless and Jürg Hug: Generally, whe-rever the roadways cross taxiing areas. But certain stands – A03, A10, A17, A42 and B38 – demand extra care and vigi-lance. A03 and A42 are tricky because you have to drive up very close to them before you can see what’s going on. A10, A17 and B38 are tricky for different reasons, like the way the roadway crosses the taxiing area. There are other potential causes of such failures too, though, that have nothing to do with location. If the pushback tractor’s hazard lights haven’t been cleaned for a while, they may be harder to see. On top of that, some pushback tractors allow vari-ous flashing options for their lights. Some of these are easier to see than others; and it’s an additional thing for the apron vehicle drivers to have to contend with.

The specialistsMasis SergutQuality & Safety Officer, ISS Aviation AG, Zurich Airport

Halil UztürkSupervisor,ISS Aviation AG, Zurich Airport

Beat BlessRamp Safety Officer,Flughafen Zürich AG

Jürg HugRamp Safety Officer,Flughafen Zürich AG

In this section we present the views and experiences of various people at Zurich Airport on our focus topic.

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ZRH Safety Newsletter | Expert perspectives

Halil Uztürk: I would say that the A42 and B31 stands are two of the trickiest to cope with. The space is very limited, and the special pushback procedure that has to be used brings the aircraft’s wings and engi-nes really close to the roadway. So it’s very important at these locations to stop well away from the stand and give the push-back tractor driver enough space to per-form their manoeuvre. Stand A03 is ano-ther problem point, because of the poor sightlines. But I think all our drivers are aware that it’s a special case.

It’s often important to adjust your speed, too. I personally think the maximum 30 km/h that’s allowed along the Dock A roadway is simply too fast – especially if you can’t see the aircraft, or can only see them late, because the view is obstructed by containers.

Mr. Uztürk, do you ever find yourself taking alternative routes to avoid these trouble spots?Halil Uztürk: Yes. Sometimes, instead of driving along the Dock A roadway, I’ll take the subway between A09 and A49. And sometimes I drive along the India stands instead of the Hotel stands.

How much of a topic are these dangerous points in our driver training and instruction?Beat Bless and Jürg Hug: They’re not directly addressed as such. With our dri-ver training we try to focus more on deve-loping a general attentiveness to all apron activities. We also strive to encou-rage apron drivers to adopt a systema-tic approach to their driving activities. In the case of pushbacks, this means getting them to imagine the situation like a cross-roads with a traffic light and decide, on the basis of their observations, whether the imaginary light is green (meaning they can proceed) or red (meaning they need to stop and wait).

Masis Sergut and Halil Uztürk: These danger points are included in our driver training at ISS. We conduct this in-house, but using Zurich Airport’s training docu-ments. If one of our drivers incurs a points penalty for failing to give way to an aircraft pushing back, we will give them additional theoretical and practical instruction on this. Our practical driving is of a 45-minute session.

What do you see as the main challenges for an apron vehicle driver in the whole push-back issue?Masis Sergut and Halil Uztürk: The most challenging thing for the driver is assessing the situation at the aircraft and noticing the hazard lights on the pushback tractor. Not all of Zurich’s pushback tractors have the same LED lights. The lights on the tow-bar tractors are different from the ones on the newer-generation Goldhofer trac-tors. It’s also quite hard to see whether the tractor’s hazard lights are ON or OFF in certain conditions, like when the sun is reflecting them off.

Beat Bless and Jürg Hug: The basic objec-tive for any apron vehicle driver is not to interfere with aircraft and their move-ments. In normal conditions, every driver is well aware of his duty and the chal lenges it can pose. Where it gets more difficult is when additional factors like pressure of time or routine start to play a role. We notice time and time again in the inter-views we conduct after an accident or an incident that drivers who have vast apron experience and have not had an accident or an incident for ages just seem to lose a little sensitivity to the dangers. Along-side the experienced drivers, we tend to get quite a few cases of accidents and inci-dents involving drivers who are less confi-dent in their apron driving. And, of course, simply being able to anticipate what might happen while you’re driving along – and driving accordingly – is a constant chal-lenge for any apron vehicle driver.

Mr. Bless and Mr. Hug: how do you feel some of these incidents could have been avoided?Beat Bless and Jürg Hug: We could start with the hazard lights on the pushback tractors – by installing more powerful lights. We should also bear in mind here that, in the evenings in particular, drivers are having to cope with a wide range of lights each of them having their own func-tion. So the lights on a pushback tractor should also be made to stand out from all the others, in terms of their colour and their strength.

What are the biggest challenges in all this for the pushback tractor driver?Beat Bless and Jürg Hug: Pushing the air-craft back without damage, injury or inci-dent! To do that, though, they need to keep a phenomenally keen eye on every other piece of traffic and equipment. That’s far from easy: the tractor driver often can’t see anything behind the aircraft, so they have no way of knowing if there’s a vehicle there, despite the aircraft’s beacons and their own flashing hazard lights.

Masis Sergut and Halil Uztürk: The flyer that was issued as a kind of “traffic-light” guide to the pushback procedure has done a lot to sensitize drivers and ensure that the right-of-way regulations are observed. We also feel that it’s vital for the push-back tractor driver to leave a five-second gap between switching ON their flashing hazard lights and starting to push back. This will give any other apron vehicle dri-vers approaching the stand the chance to stop in time, or to clear the area if they’re already crossing. So these five seconds are hugely important for the other drivers.

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Pushback: technical details

Pushback is the procedure by which an air-craft is pushed out of its terminal stand parking position (which it will have entered “nose-in”). As aircraft are unable to reverse, they need to be moved backwards out of the stand by a pushback tractor.

The tractor will manoeuvre the aircraft out into a position from which it can proceed under its own power to its departure run-way.

Pushbacks are performed by special vehi-cles called pushback tractors. The tractor will use one of two ways to push the air-craft back. Some tractors do so using a towbar, which is attached to the aircraft’s nosewheel leg; other (newer) tractors do so by picking up the entire nosewheel assembly. This latter method is three times as fast as the towbar alternative.

“Remove before flight”! The aircraft’s nose-wheel steering has to be deactivated for pushback. This is done by inserting a steering pin, which controls a switch or a valve. It is vitally important that the steer-ing pin is removed again once the push-back has been completed: if it isn’t, the cockpit crew will be unable to steer the nosewheel from their controls.

At Zurich Airport the four handling agents – AAS, Aviapartner, Dnata and Swissport – conduct the pushbacks under a third-party authorization issued to them by Zurich Airport. Every pushback tractor used for such purposes must be equipped with at least two flashing hazard lights (Preda-tor II Dual or similar lights approved by the airport authority), which must be mounted in a prominent position where they can be seen by all other apron users in the vicinity. These lights must also be different from any others on the tractor, and may only be illuminated for engine start and pushback manoeuvres.

New pushback collision prevention system currently being developedTo assist in the pushback process, a sys-tem is currently being developed that should provide a useful overview of the entire situation throughout the manoeu-vre, including the aircraft’s position and its proximity to any obstacles. The new sys-tem should also indicate the corridor available for pushing the aircraft back, and should further alert the driver well in advance to any possible collision. (Source: TU Dresden, Institut für Luftfahrt)

ZRH Safety Newsletter | Safety Basics “Safety basics” is the section in each Safety Newsletter where we provide key information on the rules, regulations and procedures for the safety item we’re focusing on.

Conventional tractor with towbar. = visible area

Goldhofer towbarless tractor. = visible area

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Occurrences at Zurich Airport

Cause of accident: distraction and inattentivenessMore and more accidents are being reported that can be put down to driv-ers being distracted or not paying suffi-cient attention to the task at hand. In many cases mobile phones, navigation aids, radios, MP3 players and even notebooks are involved. Please be careful here: dis-tractions of this kind can seriously com-promise your reactions, and cause you to brake less heavily and steer less effectively.

It’s hardly surprising: devices like these are bound to attract your attention away from the road and onto their controls. Your brain will even block out your prime activ-ity – driving – demoting it to a secondary concern. And if you do need to revert your view and refocus your concentration on the road, your brain will take a little while to do so. It’s all because people can’t con-centrate on two things at the same time. And studies have shown that trying to do so has the same slowing effect on reaction times as having a blood alcohol level of 0.08% or more.(Source: Zurich Cantonal Police’s “Blindflug” campaign)

At Zurich Airport, too, inattentiveness and distraction lead to accidents and incidents time and time again:

Near-miss on apron during pushback while distracted by a laptopAn apron vehicle driver was so engrossed in using his laptop while driving that he failed to see an Airbus A321 taxiing to Stand A07. Only the aircraft’s braking pre-vented a collision.

Near-miss on apron during pushback while on the phoneAnother apron vehicle driver failed to see an Airbus A320 taxiing to its stand because he was on the phone. Here, too, a collision was only avoided by the aircraft’s braking action.

Collision on the Dock A roadwayThe driver of a car wanting to turn onto the roadway from Stand A44 failed to see a tractor coming along the road and collided with it. The car driver admitted that he had been temporarily distracted by glancing at his notebook screen.

The Safety Office reminds• Don’t get distracted!• Don’t use any devices while driving.• If you need to adjust a device’s set-

tings, do so before you set off.• If you need to make a phone call, stop

first. (Even if you use a hands-free device, the phoning will still slow your reactions.)

Did you know?The average driver has a reaction time of one second. Using a phone while driving will slow down that reaction time by 50%. At a speed of 30 km/h, i.e. eight metres a second, this means that drivers who are on the phone won’t even start to brake until they have passed the spot where the atten-tive driver has already come to a stop. These are valuable seconds that can help prevent accidents!

ZRH Safety Newsletter | Accidents and incidentsThe ZRH Safety Newsletter is intended to sensitize readers to the potential dangers inherent in all operations at Zurich Airport. To this end, every issue includes a section reporting on recent occurrences at Zurich and worldwide. Not all these occurrences are necessarily related to the current focus issue.

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Occurrences worldwide

Aircraft damaged by toilet truck A Canadair CL-600 was severely damaged by a toilet truck during turnaround at Düs-seldorf on 15 February. The truck driver accidentally reversed into the side of the aircraft, pushing it into two baggage carts. Nobody was injured, but the aircraft was so seriously damaged that it was no longer airworthy. The accident is currently being investigated by the German authorities.

Emergency landing at London GatwickA Virgin Atlantic Airbus A330-300 had to perform an emergency landing at London Gatwick Airport on 16 April. The aircraft had taken off from Gatwick for Orlando (USA), but the crew decided to return to Gatwick after suspecting a possible fire. The flight landed safely on Gatwick’s Run-way 08R. The 299 passengers and 13 crew members evacuated on the runway via the emergency slides. There were just a few minor injuries.

London Gatwick is the UK’s second-big-gest airport. The incident caused all the airport’s flight operations to be suspended for a two-hour period.

The incident is being investigated by the UK authorities.

ZRH Safety Newsletter | Accidents and incidents/Upcoming safety dates

Upcoming safety dates

2012 Date Time LocationRunway Safety Team meeting 06.11.12 13:00–17:00 Prime Center ZurichAirport Safety Committee meeting 09.11.12 08:30–11:45 Prime Center ZurichRamp Safety Culture Team meeting 12.11.12 13:30–15:00 Prime Center Zurich2012 Swiss Aviation Safety Conference (SASCON) 14.11.12 09:00–17:00 Olten

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Occurrence reporting

Unsafe situations and “near-accidents” should never be left unaddressed. We encourage everyone at Zurich Airport to communicate any ideas or observations they may have regarding the safety of flight operations to our Safety Office. You can do so in any of a variety of ways:

OnlineYou will find an electronic version of our Occurrence Reporting Form on the air-port’s website at: www.zurich-airport.com/aviationsafety

The Safety & Security BoxThe Safety & Security Box is a simple and convenient way for you to report a safety- or security-related issue before or after your work. Safety & Security Boxes have been provided, together with the corre-sponding forms, at every gate or entrance to our operating areas. You can also submit such a report anonymously if you wish.

By phonePlease feel free to call us at any time on 043 816 75 42.

Competition

Win three airport shopping vouchers worth CHF 50 each!

Just find each of the pictures below else-where in this Safety Newsletter and write the corresponding page number under-neath. Then place your entry in one of the twelve Safety & Security Boxes that have been provided at Zurich Airport. Deadline for entries: Sunday 30 September.

First name

Last name

Address

E-mail

Company

Phone

Page

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ZRH Safety Newsletter | Occurrence reporting/Competition

Publishing details

Editorial team:Flughafen Zürich AG

Printed by:RTK, Kloten

© Flughafen Zürich AGP.O. Box, CH-8058 Zurich Airport

www.zurich-airport.com

Contributors to this issue:Marc Keusch, Steffi Baumgarten, Nicole Käser

The ZRH Safety Newsletter provides regular information and updates on safety issues at

and around Zurich Airport. If you have any contributions or suggestions of your own,

the Safety Office will be pleased to hear from you at safetyoffice@zurich-airport.com

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ZRH Safety Newsletter | Occurrence Reporting

By postYou can also submit your report to the Safety Office directly, using the paper form below.

Occurrence Reporting Formular Zurich Airport

1. Occurrence Identification

DateTime  day  night  dawn  duskWeather  clear  cloudy  ovc  rain  fogWeather/Visibility  snow  hail  good  med  poorSurface condition  dry  wet  snow  slush  ice

Location

2. Description of occurrence (What happened?)

3. Causal factors (What do you think caused this incident?)

4. Suggestions for corrective actions (What measures could prevent this occurrence from happening again?)

5. Your occurrence assessmenta. In your opinion, what is the likelihood b. What do you consider could be the of a similar occurrence happening again? worst possible consequence if this occurrence did happen again?rare likely insignificant catastrophic

 1    2    3    4    5  1    2    3    4    5

The information supplied in this form will only be used to enhance safety. You may choose to not provide your name. If you do provide your name, upon receipt of this form your name and position will be removed and dis-carded. Under no circumstances will your identity be disclosed to any person in the airport or to any other organ-isation, agency or person without your expressed permission. When you have completed your part of the form, it should be given to the Safety Office either by post, mail or fax:Flughafen Zürich AG, Safety Office, P.O. Box, 8058 Zurich Airport, occurrence@zurich-airport.com or Fax +41 43 816 83 63.

Name (Optional)

Company/Position (Optional)

Thank you in advance for playing your own active part in keeping our airport safe.