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 Arizona/Sonora Regional

Business Software Development

Camisa Technologies, Inc. – Tempe, Arizona

Tiempo Development, LLC.Tempe, Arizona

Camisa Development Group, S. de R.L. de C.V. – Hermosillo, Sonora

Cliff Schertz, President & CEO

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Camisa Technologies

● Founded in 1998

● Value-Added Reseller (VAR) in Rocky MountainRegion.

●

Focus on ERP/CRM solutions for growing andmid-market companies.

● Expertise in…● Sales, consulting, training & support

● ERP and CRM system implementations

● ERP-CRM system integrations

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Business Situation

● Customers asking for custom solutions to support

their business strategies

● Clients requesting further CRM and ERP

customizations.

● Camisa’s core strengths were in consulting,

training and support – not in custom development.

●

Needed to provide cost-effective, high qualitydevelopment & customizations.

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Initial Actions● Tried off-shoring in India

● Time zone differences were very challenging● Communication with understanding was difficult

● Through Arizona Tech Council Learned of Mexico Software Development Initiatives● Universities

●

One of three business initiatives for Sonora

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Getting Started

● Identified a software company that already set up inHermosillo● Quepasa.com – Jeff Peterson

● Worked with Sonora Economic Development● Ricardo Platt & Juan Cordero

● Soft Landing

● Universities● Business Establishment

● Location

● Employees

● Impulsar/Prosoft● Funding for equipment and training

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 Additional Organizations● Arizona/Mexico Commission

● TiSonora

● Arizona Department of Commerce

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Structure● Camisa Technologies, Inc.

● Business Applications● Tempe, Arizona

● Tiempo Development, LLC.

● Custom Software Applications

● Direct Customer Interactions

● Tempe, Arizona

● Camisa Development Group, S. de R.L. de C.V.

● Custom Software Development

● Hermosillo, Sonora

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Offerings● .NET, ASP.NET, C++, C# programming

● SharePoint Development

● Custom Application Development

● CRM Development● ERP/CRM Integrations

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Challenges● Implementing Quality in a new organization

● Beginning CMMI certification process

● Cultural definitions of time and delivery

●

Focus on processes and training● Changing job roles in the USA

● Convincing customers that Mexico has world

class software developers

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Lessons Learned● Due Diligence Required

● Know the network● Understand/respect the customs and laws

●  Ask the right questions

● Get expert help (lawyers, accountants)

● Hire wisely – “Employer beware”

●

Small Cultural Differences can have a bigimpact● Meaning of words

● Task vs Creativity

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Q&A