7 Strategies to Build EQ

Developing Behavioral EQ


Behavioral EQ, Putting Emotional Intelligence to Work, The Social Intelligence Company and TRACOM are registered trademarks of he TRACOM Corporation. Developing Behavioral EQ, BEQ and Behavioral EQ Model are trademarks of The TRACOM Corporation.


TRACOM Overview

WHYWe believe that improving peoples’ understanding of themselves and others makes the world a better place

HOWThrough research and experience we uncover the hidden barriers to individuals achieving their maximum potential and identify how to help overcome them

WHATWe synthesize our discoveries into actionable learning and resources that improve an individual's performance in all parts of their lives

Social Intelligence for the Expert FacilitatorDeveloping Behavioral EQ

Today’s Speakers

• Dr. Casey Mulqueen• Dr. Natalie Wolfson• David Collins


• Part 1: Why Emotional Intelligence Matters

• Part 2: 7 Ways to Boost Leadership EQ

• Part 3: Your Questions

5Developing Behavioral EQ

Polling QuestionWho has experience with Emotional Intelligence training?

My company provides EQ trainingMy company is considering providing EQ trainingNot providing or considering EQ trainingPreviousNot sure


Emotional intelligence: • Ability to perceive and understand

one’s own emotions and the emotions of others

• Having insight into oneself and awareness and empathy for others

Behavioral intelligence: • Ability to recognize the impact that

emotions have on one’s own behavior and the behavior of others

• Ability to use this awareness to manage personal behavior and relationships

Definitions


• Emotional awareness ≠ outward behavior• People notice and respond to behavior• Behavior has the greatest impact on personal effectiveness• The Behavioral EQ Model considers both emotional and

behavioral intelligence

Behavior: The Key Component


Why is Behavioral EQ Important?Research shows:• It distinguishes between star and average performers.• It applies across cultures and occupations.• Good managers are adept at controlling emotions, accepting

feedback and adjusting behavior.• Manager Emotional Intelligence predicts employee

engagement and performance.• Stocks of companies whose employees have high self-

awareness outperform those whose employees have low self-awareness.

• It can be learned and developed!


Group Exercise!


Group Exercise

Janet has 55 apples. She finds another 95. How many apples does Janet have in all?

Answer: 150


Group Exercise

What is the sum of $8.22 and $12.33?

Answer: $20.55

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+Developing Behavioral EQ

Group Exercise

A bat and ball cost $1.10.The bat costs one dollar more than the ball.How much does the ball cost?

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Answer: 10 cents


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Group Exercise


Brain Systems

Our brains have two “operating systems.”• One is fast and looks for quick and easy solutions. It is

often irrational. It is often wrong. This is our default operating system.

• The other is logical, slow, effortful, and cautious.


What brought you here today?

What led you to participate in today’s webinar? Why is EQ of interest to you?


7 Ways to Boost Your Leadership EQ

18Developing Behavioral EQDeveloping Behavioral EQ

1. Control Behavior by Understanding Emotions


2. Mentally rehearse situations that set off emotional triggers


3. Force your brain into action by

solving a problem


4. Engage in healthy escapism


5. The send button is not your friend


6. Walk away from tense situations


7. Speak clearly and with decorum in emotionally charged situations


• Recognizing emotions is hard

• People don’t understand the impact of emotions on others

• We overestimate that our feelings are known by others

• Emotions are contagious – for good or bad

• By changing behavior, we influence our attitudes and beliefs through neural rewiring

“Ah Ha” Concepts


• Genetic disposition or opportunity for development?

• Research clearly shows it can be learned

• Need for practice and reinforcement vs. EQ vaccination

• EQ can be developed, but only with a sincere desire to do so

Can Be Developed


In SummaryThe research is clear:

• Behavioral EQ is the next generation of Emotional Intelligence

• More targeted• Easier to understand• More actionable

• Behavioral EQ can improve both individual and organizational improvement


Follow-Up

• Behavioral EQ Whitepaper• On-Demand Version

of Webinar• Specific question

follow-up


Questions

Developing Behavioral EQ Behavioral EQ, Putting Emotional Intelligence to Work, The Social Intelligence Company and TRACOM are registered trademarks of he TRACOM Corporation. Developing Behavioral EQ, BEQ and Behavioral EQ Model are trademarks of The TRACOM Corporation.

7 Strategies to Build EQ

Leadership & Management

Transcript of 7 Strategies to Build EQ