Knowledge sharing session with Mr. CHRISTOPH MUELLER, CEO of Malaysia Airlines on 11th AUGUST 2015. In efforts to further enhance the performance of the airlines' workforce viz-a-viz Occupational health, safety and ergonomics, steps are proposed and considered. Excellent session throughout.

Thanks to the CEO and the management of Malaysia Airlines for this invitation.

1) Leadership (7-Step)2) Safety Excellence (7-step)

TOPICS TO BE SHARED:

3) Psychosocial Hazards

7 STEPS - Leadership towards Safety Excellence1.A PROACTIVE leadership (as opposed to REACTIVE leadership)

2.Must go to the GROUND ZERO (I mean, the Top Guns)

3.Always do a DEMO/MOCK-UP and study the possible effects

4.Use the FISHBONE DIAGRAM to evaluate all CAUSES

5.Document these diagrams and make them as official S.O.P.

6.Ensure EASY ACCESS to this valuable information to all staff

7.Sense of EMPATHY with respect to Safety, Health & Welfare

Ways to achieve SAFETY EXCELLENCE for the workersSafety Excellence

(TOP to BOTTOM)

Process Safety Behaviour SafetyActivities involvedProcessesEquipmentEnvironmentPhysical aspectsMaterials

Leaders/Top ManagersMiddle ManagersExecutivesUnit SupervisorsTechniciansOperatorsIn-flight StaffGround Staff

Excellent Process Safety!Great..

How to implementBehaviour Safety in orderto achieveSafety Excellence?What is the level ofcertainty that the passengerswill allow the employees tofollow this policy?

Use tagging system.Red, Green, Orange.

An Unsafe Act is something that someone does that results in, or could result in an accident. For examples, leaving tools on top of an unattended ladder. Or horseplay, or failure to wear the appropriate personal protective equipment. Examples of Unsafe Conditions are: a slippery floor, machine guards missing from a machine that can cause amputation of fingers or limbs, exposed electrical wiring, poor lighting. Proactive

ACHIEVING SAFETY

EXCELLENCE

High rates of LTI indicate:

High levels ofUNSAFE ACTSandUNSAFE CONDITIONS

X

So

Solve these byapplying HoC

Unsafe Acts &Unsafe Conditionsare high in these

areas!

Unsafe Acts & Unsafe ConditionsAudit Process

Fishbones Analysis todetermine ROOT CAUSES

Counter measures processbased on HoC

Implementation of correctivemeasures

Documentation process

LTI = High rate of occurences

PROACTIVE

‘Towards SAFETY EXCELLENCE’ Model

Source:http://www.dailymail.co.uk/travel/travel_news/article-2967244/Four-cabin-crew-suspended-walking-plane-leave-New-York-thought-snow-heavy-unsafe-fly.html

A case ofPsychosocial Hazards.

Mental state of employeesAwareness of potential dangerCurrent lifestyleProactive vs. Reactive

Different Age Groups & related Psychosocial hazards

Occupational Safety & Health Act(OSHA) 1994 – DOSH.

14

SECTION 15 (2)- OSHA 1994

CAUSES OF SAFETY, HEALTH& WELFARE VIOLATIONS.

1)

3)

2)

ROOT CAUSES ??

Leadership Towards Safety Excellence:Planning for countering the challenges in 2015 and beyond.

SMS = Safety Managemet System

ACTION PLANS.

CONCLUSIONS.

1. Create a ROAD MAP for Leadership Towards Safety Excellence2. Set practical datelines for milestones achievements or KPIs3. Assessment of Safety, Health & Welfare status - Statistics4. Implement the 7-Steps

1. Leadership -> Safety Excellence – involves every one2. Must be done in a professional, win-win situation

3. Must be an organisation-wide programme

ABDUL SHUKOR BIN ABDULLAH Email: prof.shukor@gmail.com

Linkedin: Abdul Shukor

THANK YOU