7 Steps to Getting Started as a Matterport Service Partner

Program Onboarding Guide

SERVICE PARTNER

Table of ContentsWelcome Letter 3

Accessing Program Materials 4

Reviewing Matterport Basics 6

Establishing Your Matterport Services 9

Incorporating Matterport Into Your Business 13

Selling Your Services 17

Measure Success and Iterate 22

Expand Your Business 24

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Dear Matterport Service Partner,

I am pleased to officially welcome you to the Matterport Service Partner (MSP) Program!

Our Service Partners represent a vibrant, global community comprised of entrepreneurs, photographers, and immersive media professionals committed to producing quality work and building businesses on top of Matterport’s industry leading 3D technology. From initial onboarding to connecting you with prospective clients, our program provides the powerful tools and resources to ensure the success of your Matterport business.

As a valued program member, you now have access to exceptional business opportunities, sales and marketing advantages, and commitment from a company focused on helping you grow your Matterport scan business. Exclusive benefits of joining the MSP Program include:

Use of the official MSP Badge Educational webinars and onboarding materials Vertical-specific sales & marketing tools, including sell sheets, pitch decks, videos, and additional collateral Free pre-qualified local leads Potential promotion in Matterport generated material such as galleries, blogs, and newsletters Matterport Community forum membership MSP Program Support Hotline

We’ve put together this “7 Steps to Getting Started as a Matterport Service Partner” guide to help you hit the ground running with your scan business. Thank you for choosing to grow your business with Matterport.

Best,

Bill Brown, CEOMatterport Inc.

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Accessing Program Materials

Whether you’re an experienced photographer or an entrepreneur looking for a new venture, the first step in your journey as a successful MSP is knowing where to start. Building a business with the only end-to-end reality-capture system begins with knowing where to access key materials, contacts, and resources. Here is everything you need to know:

Get to Know the MSP Member Portal

The MSP Member Portal is your one stop shop for all things Matterport, and only accessible to accepted program members. From exclusive tutorials to sales and marketing collateral, you’ll find all the materials you need to ramp up your business in our portal.

Sign Up for the Matterport Community

Our Matterport Community is where you can access the experts behind the product, learn the latest and greatest Matterport news, and share your voice and great ideas. The community is the best place to engage with like-minded individuals, discuss best practices, and share advice on how to succeed as a Matterport customer. Our team is actively engaged and we hope you will be too. Once logged in, be sure to follow the members-only ‘MSP Network’ section and join in on the conversation today.

Reference the Matterport Support Site for Technical Questions

We have an info-packed Support Site where you can access instructions on how to use all areas of the Matterport system, including detailed Matterport how-to guides, videos, and other FAQs.

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Register for Our Webinars

Our webinars are hosted by the MSP team and are meant to provide you with the most up-to-date Matterport information — from featuring new services to add to your portfolio to conversations with our executives. You can find the latest registration link under the “Webinars” section of our Member Portal.

Read Our Newsletters

Our newsletters are designed to provide detailed product updates and information about new features, share business tips, highlight featured MSPs, and keep you in-the-know with our latest events and news coverage. Have an awesome Space that you think should be featured? Send us an email at msp@matterport.com.

Matterport Key Contacts and Resources

Member Portal

MSP Network Section of the Community

Membership and Marketing Inquiries

Service Partner Map

Matterport Community

Support Site

MSP Support Inquiries

https://matterport.com/msp-member/Password: msp2017

msp@matterport.com

Upon acceptance into our program, you are automatically added to our internal map of active MSPs used for pre-qualified local lead matching.

https://community.matterport.com/Use your My Matterport username and password to login.

https://support.matterport.com/

+1 (650) 641-2241 ext 532

https://community.matterport.com/spaces/16/Index.html

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Reviewing Matterport Basics2Once you’re up and running with access to all Matterport portals, the next step is to review camera basics, processes, and best practices. As an early Matterport camera owner, you already know that it’s easy to get up and running, but you know what they say: practice makes perfect!

Watch our quick training videos to learn how to stage a property, set up the Pro Camera, and optimize your scan path. Do a few practice runs (scan your house or a friend’s house) prior to working with your first customer. You can also leverage our User Guides, including Quick StartGuides available in several languages including French and Spanish, or review the Getting Started section of our Support site.

Our Scan a Space User Guide is one of the most valuable resources to leverage as you’re becoming a scan expert. Keep this on hand for details on camera care, how to stage a site, how to deal with common issues like marking windows and mirrors. To make sure you have all the items you need during a scan, refer to our Recommended Equipment Checklist for Matterport tested and approved equipment. Last but not least, reference our Recommended Scan Service Checklist for a consolidated view of to-do’s — before, during, and after your job — to ensure a successful and seamless scan.

On the next page, you can find some additional resources and a consolidated list of materials to help you review Matterport basics and best practices. Please note that to access some of thesematerials, you must be logged into the MSP Member Portal.

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Recommended Scan Service Checklist

Recommended Equipment Checklist

Scan a Space User Guide

Quick Tips for Producing High Quality 3D Showcases

https://static.matterport.com/mp_cms/media/filer_public/98/f3/98f3f4d4-ceea-43be-8676-589a3cc4e7c2/matterport_showcase_improvement_guidelines_9_1_2015.pdf

https://support.matterport.com/hc/en-us/article_attach-ments/213838348/User_Guide_-_Scan_a_Space.pdf

https://static.matterport.com/mp_cms/media/filer_public/b3/27/b3277f23-0171-4d33-9a25-816fa9bd8c2a/recommended_equipment_checklist.pdf

https://static.matterport.com/mp_cms/media/filer_public/3f/0a/3f0adf9c-aff9-49a7-b143-80ac45376c26/recommended_scan_service_checklist.pdf

Another part of being a successful MSP includes a commitment to excellent service. Based on a recent survey to scan-service leads, we’ve put together a few tips for providing a great customer experience to help build your reputation and brand as an MSP.

Respond to Leads within 24 Hours

If Matterport sends a lead your way, please be responsive! Time is money and the longer our MSPs wait to connect with scan leads, the less likely scan leads are to hire you. Our expectation is that our MSPs reply to scan customers within 24 hours — a delayed reply could result in a lost sale and Matterport potentially refraining from sending you more leads. We actively monitor our network of scan leads for feedback, and this is a quick and easy way to increase your conversion rate. Of course, responsiveness is equally important as you generate your own leads!

Best Practice Resources

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Listen First

Often times we hear that MSPs start selling services right off the bat before even addressing a lead’s questions or needs. Being great at sales is equivalent to being a great listener, so put those sales skills to work. Ask leads questions if you need more information — it will result in higher conversion for you and satisfaction for the customer. Use what they tell you to your advantage to propose a “solution” that will help them achieve their goals.

Be Professional

Pretend that you are a lead and you’re reviewing your company information for the first time. Would you hire yourself? Your company name and website are the first touchpoints for a scan lead to learn about your business, but it’s up to you to continue that professionalism throughout the sales cycle. Make sure that you are representing yourself, the Matterport brand, and your business in a professional manner during initial conversations, while scanning, and after the job is completed.

Provide Excellent Service

Logistics are very important when dealing with busy schedules. Make sure that you have active communication with your scan customer, from setting expectations up front with turnaround time to confirming the appointment the night before. You can even leverage your customers to help with site prep for the scan using our checklist!

Rinse & Repeat

It’s important to translate leads you’ve closed into repeat and future business. Be sure to follow up with your client after you complete your job, and reach out periodically to see if they have additional scan service needs. Send surveys, ask for a testimonial, or create a case study to leverage your satisfied customer.

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Establishing Your Matterport Services

You’ve reviewed the basics and you’re prepped on tips for great service. Next up is to establish your Matterport business and service offerings. What revenue-generating services do you plan to offer, how do you bundle them, and what does your pricing look like? As an MSP, these are all very important pieces of your business to have locked in prior to scaling.

Packaging Your Services

With Matterport, you will have complete, engaging 3D Showcases automatically generated for your customers from your scan data. All you have to do is grab the shareable Matterport Showcase URL and distribute. However, you can do so much more as an MSP with the value-added features offered by Matterport. You can increase your revenue stream by packaging or offering add-on services for your customers in addition to their Matterport Space. Here are suggested add-on services:

Matterport Snapshots Matterport Snapshots are photos you take within a Space (in Workshop) that can be downloaded to use as 2D photography for your client.

Create Matterport Highlight Reels or Guided Tours A Highlight Reel is a great way to show off key positions of a property with ease. A Guided Tour allows viewers to sit back and relax as they are automatically guided through a property simply by clicking a play button.

Offer Matterport Schematic Floor Plans - Available for Only $14.99 Instead of having to render your own floor plans of the space for your client, you can save time and money by ordering a black-and-white floor plan generated directly from your scan via your Matterport Cloud account. With a push of a button, your Schematic Floor Plan will be delivered within two business days.

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Add Mattertag™ Posts to Call Out Key Property Features Mattertag Posts create a simple way to give context to spaces and describe features of the home, like stainless steel appliances. This turns Spaces into a powerful tool for communicating with remote stakeholders, property buyers, prospective lessees, or global audiences.

Virtual Reality Experiences - Free Through June 30, 2017 VR offers the most immersive way to experience a space. Viewers get a total sense of presence, and a cognitive sense of physically being somewhere else. Matterport Spaces created through June 30, 2017 are instantly enabled in Virtual Reality. We support Samsung GearVR and Google Cardboard headsets for Android and iOS devices. Show Off the Property’s Exterior with 360° Views 360° Views gives you the chance to capture sweeping outdoor imagery to include as a part of your 3D tour. Simply switch modes from 3D to 360 during scanning to capture outdoor visuals for your client and give end-users the most complete property experience. Download our How to Price and Package Your Matterport Services sheet for additional information on how to bundle your add-on services. The choice of what services you add to your baseline offering is completely up to you.

Pricing Your Services

Each MSP’s business is unique, so no single pricing structure will work for all Service Partners. Generally, our most successful MSPs seek to maximize the use of their Matterport Pro Camera across their businesses by pricing competitively.

While we encourage you to determine a pricing structure that fits your market and audience, we’ve been working to better understand prices that have the greatest influence on conversion. We recently surveyed scan service leads from last year, who were predominantly real estate professionals. We asked them a variety of questions, including the price they were quoted, and the price they paid for Matterport services. For those that purchased, the data showed that pricing between $.07 and $.10 per square foot was most successful in closing the deal for regular size properties.

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Consider this data, along with your goals (growing your client base, maximizing profitability, etc.), to determine how competitively you want to price. Please note that prices may vary depending on geography, and there are opportunities with the add-on services mentioned above to charge more beyond a “baseline package.”

Whichever way you decide to package and price your services, make sure that your customer knows what to expect once they order. It’s important that your services are clearly distinguished on your website and throughout the order-taking process.

Set up an online order form:

Using free Google Forms (or your existing online lead form service), you can create a form to capture your customer information. We like Google Forms because setup does not require a web resource and it cleanly stores all information submitted in a CSV file. We recommend starting with a form similar to the sample below. Please note, you must make your own form in your own Google account to be able to view responses.

Avg. Price/SQFT Purchased

$0.12

$0.10

$0.07

$0.07

$0.07

$0.10

$0.07

Property Size (SQ FT)

<999*

1,000-1,999

3,000-3,999

5,000-5,999

>6,000**

2,000-2,999

4,000-4,999

Avg. Price Purchased

$100

$150

$250

$400

$500

$250

$300

Avg. Price Quoted

$300

$250

$350

$500

$650

$300

$350

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* Assumes average size = 850 sq ft** Assumes average size = 7k sq ft

The following examples are types of fields you can include on your order form:

Customer first and last name Customer company Customer email address Customer phone number Scan address Scan square footage Preferred scan date Customer add-ons requested (Mattertags, Schematic Floorplans, etc.)

See Google’s support information for creating and modifying Forms here.

Matterport 3D Showcase Order FormFill out the following informationto schedule a 3D shoot for your upcoming listing(s).

*Required

Your first and last name*

Your answer

Your email address*

Your answer

Your phone number*

Your answer

Address of property to be scanned

Your answer

Property size* <1,000sq ft

1,001- 3,000 sq ft

30001- 5000sq ft

>5000 sq ft

Earliest available scan date*The earliest date that we can schedule a 3D photographer to shoot this property. The property

should be staged beforehand

Date

mm/dd/yyyy

Additional notesincluding additional requirements, exact square footage, or date and time preferences for

scheduling purposes.

Your answer

Never submit passwords through Google Forms.

SUBMIT

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Incorporating Matterport into Your Business4

Now that you’ve decided how you’re going to offer your Matterport business, it’s time to incorporate Service Partner messaging into your existing business materials, and start selling!

Website

Your company website is the first entry point for a scan lead to learn about your business, and you know the saying: you never get a second chance to make a first impression. When leads are searching for an MSP, they’ll likely look at many different competitors before choosing one. They will associate a high-quality website with a high-quality Matterport Space and level of service from you.

After surveying our scan service leads, we have narrowed down a short list of key things you can do to put your best foot forward. Following these guidelines will help you win more prospective clients and immediately improve your site:

Make a visually engaging and inviting homepage Keep your messaging to the point and punchy Include your portfolio and highlight your Matterport Spaces Feature your services and pricing in a clean manner Highlight compelling customer testimonials and quotes Have a clear call to action, such as call, email, or contact us Place your Matterport Service Partner Badge where it can be easily seen

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Prominently displaying your Matterport Service Partner badge is one of the most important guidelines to follow. Scan leads are more likely to hire an MSP with the official badge on their site because they feel the MSP is more likely to be a true expert in 3D photography. For more information, visit our How to Launch a Website sheet.

Additionally, setting up a Facebook or LinkedIn page as an online forum to represent your scan- service business is quick and easy too - you can showcase some of the scans you’ve done, and we provide other marketing assets for you to use, including the MSP Badge, flythrough videos, and co-branded data sheets.

Please note that to access some of these materials, you must be logged into the MSP Member Portal.

Website Logos, Resources, and Guidelines

Matterport Service Partner (MSP) Badge

MSP Badge Guidelineshttps://static.matterport.com/mp_cms/media/filer_public/de/06/de0668e5-4588-4a14-9913-4a28af49ff90/mat_msp_logo_usage_guidelines_2016.pdf

Matterport Media Kit

Brand Usage Guidelines

Powered by Matterport Logo

https://static.matterport.com/mp_cms/media/filer_public/ef/97/ef9780b6-208a-4927-9649-d66981a86712/mat_badge_s_clr_web.png

https://static.matterport.com/mp_cms/media/filer_public/5a/17/5a17a8e5-f3bb-4327-b8cc-2b29465ba395/mrpt_cobranding_guidelines_2016.pdf

https://matterport.com/news/matterport-media-kit/

https://static.matterport.com/mp_cms/media/filer_public/3e/06/3e064f8d-613b-4cae-9745-e2e6b139ec71/mat_pwrd_s_clr.png

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Fly-through: Travel & HospitalityUse this video on your website to demo Matterport and the services you can offer for Travel &

Hosptality. Download it from Vimeo to use on your site today by clicking the share button on thevideo, then selecting </> to copy the code snippet.

Our impressive fly-through videos are another great way to market Matterport. Consider embedding these videos right on your own webpage to demo what Matterport’s 3D scanning services can do

across a variety of verticals — all without viewers leaving your site. Grab the code snippet from the Member Portal and insert it into your site just as you would a video iframe. It’s that easy! See steps

below for how to grab the embed code:

1 2 3

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Marketing Materials - Old and New

Depending on your type of business, you may already have some marketing materials. It’s important to add the Matterport Service Partner Badge to that collateral -- just like you did for your website. Any pricing and service packaging information is helpful to add as well. Please be sure to review our brand guidelines listed above to ensure consistency.

New to creating marketing collateral? No problem! We’ve created a co-branded, white-labeled one-pager for you to get started with your efforts in generating Matterport marketing collateral. Using Adobe Acrobat, or any other design resource you may have, simply drop in your logo and you’re ready to go. Leverage this one-pager on your website, as a handout, or as an assetto promote via an email campaign. Be sure to actively check our MSP Member Portal for new co-branded assets we continue to create for our network. We will delve into additional marketing materials we have created for our MSPs in the next section.

Fly-through Videos

Embedding Guidelines

Restaurant Fly-through

Travel & Hospitality Fly-through

AEC Fly-through

Cultural Spaces Fly-through

RRE Fly-through

CRE Fly-through

Rental Property Fly-through

https://static.matterport.com/mp_cms/media/filer_public/ae/67/ae67aa2e-f1fb-4c93-804c-184e8ebcb8d6/matterport_embedding_guidelines_3.pdf

https://vimeo.com/album/4126525/video/181220968

https://vimeo.com/album/4126525/video/181219142

https://vimeo.com/album/4126525/video/181217703

https://vimeo.com/album/4126525/video/181220570

https://vimeo.com/album/4126525/video/181218092

https://vimeo.com/album/4126525/video/181219721

https://vimeo.com/album/4126525/video/181214212

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Selling Your Services5Matterport allows you to experience digital representations of spaces so real, it’s like being there. Our industry leading 3D technology is revolutionizing the way we experience anyplace at anytime across many different verticals.

As an MSP, the demand for Matterport across so many different industries is an ideal situation. Selling your services across different use-cases is a fantastic way to grow your business and expand the Matterport footprint.

We recently created additional sales, marketing, and enablement materials to help you win more business. The messaging in these materials is based on several research studies that we conducted in 2016 to better understand our scan-lead customers. These materials have been uploaded to our MSP Member Portal and contain a description on how to use them. All assets were designed to be co-brandable as well.

Residential Real Estate Materials

Residential Real Estate Sell Sheet Guide: How To Use Matterport in Your Next Listing Presentation Matterport For Real Estate - Pitch Deck and Script Matterport Statistics - Real Estate Matterport Testimonials - Real Estate Official Guide to Real Estate Marketing Tools and Trends 2017 MSP Video: Matterport for Real Estate Fly-through: Residential Real Estate Real Estate Brokerages email copy and leave behind flyer Agent email copy and leave behind flyer Home seller email copy and leave behind flyer

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Materials for Other Industries and General Information

Recommended Equipment Checklist and Scan Service Job Checklist MSP Video: Matterport for All Industries Commercial Real Estate/Multi-Family Sell Sheet Architecture, Engineering, and Construction Sell Sheet Travel & Hospitality Sell Sheet Vacation Rental Sell Sheet Vertical Fly-through Videos For Your Website: Restaurant Commercial Real Estate/Multi-family Rental Property Travel & Hospitality AEC Cultural Spaces Selling Matterport Across Verticals - Webinar

We will continue to roll out additional materials throughout 2017, so please continue to check our MSP Member Portal!

Pitching Leads

You can leverage our turn-key Matterport Pitch Script to accompany your Matterport pitch deck when presenting Matterport and your MSP services to leads who are agents. The script contains a step-by-step talk track and accompanying visuals on how to pitch Matterport.

Key Matterport messaging points to keep in mind: “We are a Matterport Service Partner.” Matterport makes it quick and easy to turn real world places into immersive virtual experiences.

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Experience fully immersive virtual Spaces that feel so real, it’s like being there. Matterport creates digital replicas of real world spaces, allowing anyone to experience any place at anytime. Matterport Service Partners: “I am a Matterport Service Partner, which means I offer professional, quality and complete scanning services of properties for real estate agents like yourself. Being the owner of a Matterport camera already, I make it hassle free for you to add Matterport to your listings, so that you can focus on what you do best: selling.” “Using Matterport’s technology, I offer 3D scans of real world spaces and ______<insert additional offerings>_________ as a part of my portfolio.”

Receiving Pre-Qualified Local Leads

One of our program benefits is connecting MSPs with pre-qualified local leads seeking 3D scanning services. As a part of our investment in the program, we manage distribution of leads and match our MSPs based on local proximity. We cannot guarantee each MSP will receive a baseline number of leads per month or year— what we can guarantee is that we pass along every single lead that comes in via our Find a Photographer form to our network of MSPs based on distance from the requested scan location.

We are continuing to ramp the lead volume for MSPs for 2017 by investing in SEO, servicing new verticals/forming new partnerships, and participating in events. Our investments have already proven that they are yielding leads, and that will only continue to expand in 2017 as awareness of Matterport grows. We are working very diligently as a team to provide all our MSPs both domestically and internationally with scan service leads to help jointly grow our businesses.

Pre-qualified local leads seeking 3D scanning services is a benefit of our program, but not the only way for you to generate business. We’ve created the necessary resources and materials you need to sell Matterport on your own. Check out our Member Portal for assets you can leverage, or utilize some of the additional recommended sales tactics below.

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Recommended Sales Tactics

Outside of using our turn-key materials, there are other advanced sales tactics you can leverage to sell Matterport services.

1. Create a Promotional Video - Chances are if you’re an MSP, you already have an incredibly creative side. Invest in a promotional video that can live on your website and be used in email campaigns. Showcase your work with any scans you’ve completed, list the benefits of Matterport, and your contact information so leads have an easy path to contact you.

2. Send a Partnership Announcement to your Database and Host a Webinar - Utilizing your existing business’ leads is a great place to start with your Matterport practice. Using your CRM system, excel spreadsheet, or little black book, pull a list of contacts you can send an introductory email to announcing your partnership with Matterport and the services you offer. Don’t be afraid to host a webinar to showcase the technology either — the best way to sell our services is to see the 3D showcase at work!

3. Invest in SEO - An advanced sales and marketing tactic involves the use of search engine optimization (SEO). Use keyword-rich and clear copy on your website that is short and easy to read, with terms like “virtual tour”, “real estate marketing tool,” and “3D tour.”

4. Start a Blog - An easy way to create keyword-rich content is a blog. Describe your scanning process for unique models and post regularly. This will allow you to use keywords multiple times without being marked as spam by search engines, who use recency to determine relevance. The more frequently you post to your blog, the more often engines like Google and Bing will crawl your site and update your search ranking. Terms to leverage in each post include:

a. Localization (city name/street/region) b. Industry (real estate, travel, hospitality) c. Keywords (virtual tour, 3D experience, 360 tours)

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5. Leverage Social Media - Given the visual nature of our business at Matterport, social platforms are one of the best ways to share your work! Facebook, Instagram, LinkedIn, Pinterest, and Twitter are all recommended platforms that you can leverage to distribute your Matterport 3D Showcases. Make sure your company has a profile set up so that you can share your Matterport work. Here are a few social media tips and tricks to get you started:

a. Go Viral - Look for unique, popular spaces that have a story. Visual posts have a high level of engagement, so include photos. Once you scan, distribute your space to local media outlets, tag them in your content, and use relevant hashtags like #Matterport, #3D and #VR to gain coverage. Don’t forget to tag us too! b. Be a Thought Leader - Keep your eyes out for relevant news articles covering the 3D and immersive technology space and share. Participate in the conversation with bloggers, influencers, and discussions around current industry news. Not sure where to start? Be sure to follow Matterport on all of our social sites, and take a look at who we’re following to build up your social network. c. Gain Followers - Join different groups and communities, and maintain an active level of participation. Curate original content, share others’ content, and be sure include links to social profiles on your website and outbound communications. d. Develop a Content Strategy - Make sure that you’re staying relevant to followers by having a steady stream of content. While the average number of posts varies per social media platform, aim to post at least once a day to remain engaged with your audience. e. Analyze Your Posts - Notice that certain posts are receiving more engagement from your followers? Be sure to replicate that formula! For example, if posts containing special deals or offers are generating increased interest from your followers, be sure to rinse and repeat. Pay attention to the messages that resonate with your audience. Investing in a social management tool is also a great way to gain insight into your best performing posts: which were shared the most, best keywords, and more.

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Measure Success and Iterate6Now that you’ve sold your Matterport services, it’s time to turn your customers into repeat and future business.

Send Surveys

Once you’ve completed a job, send a survey to your customer to make sure your advertised services aligned with their expectations. Soliciting feedback from your customers is the best way to learn where you’re doing a fantastic job, and also where there is room for improvement. Google Forms is a great tool to leverage for gathering feedback from your clients. Example survey questions include: Were you satisfied with the turnaround time of the scan and your resulting 3D Showcase? How likely are you to recommend <MSP>’s services to a friend or colleague? Were you satisfied with the timeliness, professionalism, and overall experience of <MSP>’s services? Is there any feedback you’d like to provide?

Ask for Customer Testimonials

Testimonials from satisfied customers can be some of the most powerful marketing tools in your arsenal. Don’t be afraid to ask for a quote or testimonial from someone who you know is very happy with their scan. You can leverage the sample email copy below:

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Give future leads a chance to witness what your services, accompanied with Matterport’s technology, can do! Case studies are a valuable medium to tell an end-to-end story with key differentiators and measurable results. Not to mention yet another fantastic tool to use on your website and in your marketing campaigns — check out a sample here. If you have a great story, our team is here to help you tell it. Ask your client the basic questions below and email the answers to msp@matterport.com and you may be selected as a featured MSP to be highlighted in a Matterport- driven case study!

What does your company do? Why did you begin to look for a Matterport Service Partner (MSP)? What were the pain-points you were looking to address by hiring an MSP? How did you find <MSP> and why did you decide to purchase their services? (Ex. price, fantastic package, reputable vendor, etc) How did the services provided by your MSP and Matterport address your pain-points? What has been your experience working with <MSP>? Do you have any quantifiable results to share after using <MSP> and Matterport? (Ex. 300% more engagement on listings, 4x sales, etc.) How has using Matterport and <MSP> changed your business?

Subject line: Quick testimonial request from <your business name>

Hi <customer name>,

It was great working with you on <job name>. I hope you’re enjoying your new Matterport Space! If you’re pleased with the result I would greatly appreciate any positive feedback about the experience or result that I can include on my website. I would be happy to link back to your business as well.

A simple 2-3 sentence response would be perfect. A few examples of what others have said can be found (here, or below), and I can help you write a first draft if that’s any easier. Please let me know if there’s anything else I can do to assist you. Look forward to working with you again.

Thank you!

<MSP>

Create a Case Study

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Now, the final step: continuing to expand your Matterport business! Take your scan services into new verticals that you haven’t focused on; add new services to your offering; or continue investing in your marketing efforts. Here are some tips and tricks for how to scale your Matterport business to the next level:

Expand Your Services to a New Area

Increasing the distance you are willing to travel (50, 100, or 200 miles) increases the potential number of leads we match you with. We allow each MSP to have a radius of 200 miles per camera, and you can extend your service area to another state or country by purchasing another camera. We encourage expansion to increase our network coverage, reach new local lead pools, and continue growing your business’ scan practice.

Go Vertical

If you’ve mastered Residential Real Estate, try out a new vertical! The use-cases for Matterport are endless and we encourage our Service Partners to scale their business across multiple different industries. We’ve created vertical-specific marketing materials for MSPs to leverage and will continue to develop additional assets.

Monetize Offerings You’re Not Using Yet

Haven’t started using VR as a part of your pricing package yet? Consider incorporating add-ons like this to your standard services for new revenue streams. Actively monitor our Member Portal for the latest product offerings, and we’ll also be sure to announce anything to our network of MSPs via our monthly newsletter and in the Community.

Expand Your Business7

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Network in Your Area

Build your professional network and database of leads by sponsoring or attending local events and meet-ups that cater to a Matterport use-case. Don’t forget the necessary equipment for on- the-fly live demos!

Ask for Referrals

Word-of-mouth referrals are very effective as well— leverage your network of professionals that you think could benefit from a Matterport 3D scan services: from real estate agents to event planners.

Advertise in Media and Print Publications

While you’re researching events online, take the time to check out applicable publications for your focus area. Find any magazines, newspapers, or publications that cater to your specific audience and run a campaign. The best way to build awareness and advertise your services is to speak to your audience via a trusted medium!

Press Opportunities

Have a Matterport Space that you think is awesome but hasn’t gone viral? Leverage our Matterport PR team to help you pitch it. Email msp@matterport.com with your story and we’ll vet models to use in applicable pitches to media outlets for different featured stories. Trust us — there’s no better way to get leads then by being featured in major news publications like Forbes or TechCrunch!

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Congratulations!You’ve completed the 7 Steps toGetting Started as a Matterport

Service Partner.

Program Onboarding Guide

We’re here to help with any questions you have during your onboarding as a Matterport Service Partner.

SERVICE PARTNER

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