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• Think about the mood you are now in. Can you identify it? What are you feeling? How would you describe your present mental state?

• To Begin with the End in Mind means to start with a clear understanding of your destination. It means to know where you're going so that you better understand where you are now and so that the steps you take are always in the right direction.

• Question 1: What one thing could you do (you aren't doing now) that if you did on a regular basis, would make a tremendous positive difference in your personal life?

• Question 2: What one thing in your business or professional life would bring similar results?

• Win-win is a frame of mind and heart that constantly seeks mutual benefit in all human interactions. Win-win means that agreements or solutions are mutually beneficial, mutually satisfying. With a win-win solution, all parties feel good about the decision and feel committed to the action plan.

• This principle is the key to effective interpersonal communication.

• We have such a tendency to rush in, to fix things up with good advice. But we often fail to take the time to diagnose, to really, deeply understand the problem first.

• Most people do not listen with the intent to understand; they listen with the intent to reply.

• Synergy: The working together of two things to produce an effect greater than the sum of their individual effects.

• Synergy is everywhere in nature. If you plant two plants close together, the roots commingle and improve the quality of the soil so that both plants will grow better than if they were separated. If you put two pieces of wood together, they will hold much more than the total of the weight held by each separately. The whole is greater than the sum of its parts.

• Suppose you were to come upon someone in the woods working feverishly to saw down a tree.

• "What are you doing?" you ask.

• "Can't you see?" comes the impatient reply. "I'm sawing down this tree."

• "You look exhausted!" you exclaim. "How long have you been at it?"

• "Over five hours," he returns, "and I'm beat! This is hard work."

• "Well, why don't you take a break for a few minutes and sharpen the saw?" you inquire. "I'm sure it would go a lot faster."

• "I don't have time to sharpen the saw," the man says emphatically. "I'm too busy sawing!"