7 Expected Attitudes of Great Customer Service
Transcript of 7 Expected Attitudes of Great Customer Service
7 EXPECTED ATTITUDESOF GREAT CUSTOMER SERVICE
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“ Always give your customers more than what they expect to get. ”
WOWEFFECT
2L VEAT THE FIRST SIGHT“ From the moment you start talking, make them feel connected.
Your customers will be comfy and feel that they are in the right place. ”
“ Listen intently to your customers’ demand.
Show that you care and ensure you will find the
solution. “
3
PUTYOURSELF
IN THEIR
SHOES
Engage with your customer by being human, not a robotic auto reply email and phone call.
HUMAN
ROBOT
BE
NOT
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Words are weapons.
They can be as sweet as honey yet be bitter as gall too.
Use positive words to explain the problems and solutions to your customers.
POSITIVELANGUAGE
5WORDSWORDS
WORDSWORDS
Each customer possesses a different character. You should sense their moods and
adapt accordingly
CHAMELEONACT LIKE A
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Never delay the solution until days or weeks; act to solve the problems, not make excuses.
SOLUTIONSNOT EXCUSES
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