Contents · 7. BWS/N0113 Provide micro pigmentation to enhance facial features 8. BWS/N0114 Provide...

Contents 1. Introduction and Contacts…..……………....

2. Qualifications Pack……….…………..………....Page 2

3. Glossary of Key Terms …………..…………….Page 4

4. OS Units……………………..…………………………Page 6

5. Annexure: Nomenclature for QP & OS..Page 113

6. Assessment Criteria……………………..…..…Page 115

Qualifications Pack- Aesthetician

SECTOR: BEAUTY & WELLNESS

SUB-SECTOR: BEAUTY & SALONS

OCCUPATION: SKIN CARE SERVICES

REFERENCE ID: BWS/Q0106

ALIGNED TO: NCO-2015/NIL

Brief Job Description: An Aesthetician is a professionally trained individual who specialises in beauty treatments of both the face and body. An Aesthetician consults, advises, and performs various duties such as providing skin care using facial electrotherapy, a removal of unwanted hair by electrical epilation & etc.

Personal Attributes: This job requires an individual with experience in body and skincare treatments to provide a range of beauty services efficiently and effectively in a safe and hygienic working environment.

Introduction

Job

Deta

ils

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY & WELLNESS

What are Occupational Standards(OS)? OS describe what

individuals need to do, know and understand in order to carry out a particular job role or function

OS are

performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

Contact Us: Beauty & Wellness Sector Skill Council 246-247, 1st Floor DLF South Court, Saket, New Delhi- 110017 +91 124 4269030- 31

E-mail: [email protected]

Qualifications Pack For Aesthetician

2 | P a g e

Qualifications Pack Code BWS/Q0106

Job Role Aesthetician

Credits TBD Version number 1.0 Sector Beauty & Wellness Drafted on 01/08/2015

Sub-sector Beauty & Salons Last reviewed on

Occupation Skin Care Services Next review date NSQC Clearance on NA


Role Description An Aesthetician is a professionally trained individual who specializes in beauty treatments of both the face and body.

NSQF level Minimum Educational Qualifications Maximum Educational Qualifications

Level 6 Class XII {Preferable} NA

Training (Suggested but not mandatory)

1. Diploma in beauty therapy Or

2. Level 5 Beauty Therapist Minimum Job Entry Age 18 years

Experience 5 years in a professional salon

National Occupational Standards (NOS)

Compulsory: 1. BWS/N9001 Prepare and maintain work area 2. BWS/N0107 Perform facial electrotherapy 3. BWS/N0110 Perform micro-dermabrasion to improve skin

condition 4. BWS/N0108 Perform epilation services 5. BWS/N0111 Provide cosmetic skin peel treatments 6. BWS/N0112 Provide cosmetic skin needling treatments 7. BWS/N0113 Provide micro pigmentation to enhance facial

features 8. BWS/N0114 Provide removing or fading pigments/tattoo

using Q Switched Laser 9. BWS/N0115 Provide Body electrotherapy to improve body

condition 10. BWS/N0116 Provide advanced electrical techniques to Treat

skin imperfections 11. BWS/N0117 Understand chemistry of hair and beauty

products 12. BWS/N0118 Knowledge of dermatology and physiology of

aging. 13. BWS/N0119 Perform laser and light treatments for hair

removal and skin rejuvenation. 14. BWS/N0120 Provide cosmetic radio frequency treatments


3 | P a g e

15. BWS/N9002 Maintain health and safety at the workplace 16. BWS/N9003 Create a positive impression at the workplace 17. BWS/N9005 Consult and advise clients 18. BWS/N9006 Promote and sell services and products 19. BWS/N9004 Manage and lead a team Optional: NA

Performance Criteria As described in the relevant NOS units


4 | P a g e

Keywords /Terms

Description

Sector

Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.

Sub-sector

Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.

Occupation

Occupation is a set of job roles, which perform similar/related set of functions in an industry.

Function

Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS.

Job Role

Job role defines a unique set of functions that together form a unique Employment opportunity in an organization.

OS

OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.

Performance Criteria

Performance Criteria are statements that together specify the standard of performance required when carrying out a task.

NOS NOS are Occupational Standards which apply uniquely in the Indian context. Qualifications Pack Code

Qualifications Pack Code is a unique reference code that identifies a qualifications pack.

Qualifications Pack

Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.

Unit Code

Unit Code is a unique identifier for an Occupational Standard , which is denoted by an ‘N’

Unit Title

Unit Title gives a clear overall statement about what the incumbent should be able to do.

Description

Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for

Knowledge and Understanding

Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard.

Organizational Context

Organizational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.

Technical Knowledge

Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.

Core Skills or Generic Skills

Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.

Defin

ition

s


5 | P a g e

Keywords /Terms Description B&WSSC Beauty & Wellness Sector Skill Council NOS National Occupational Standards NSQF National Skills Qualification Framework NVEQF National Vocational Educational Qualification Framework NVQF National Vocational Qualification Framework OS Occupational Standards PC Performance Criteria QP Qualification Pack SSC Sector Skills Council

Acro

nym

s

BWS/N9001 Prepare and maintain work area

6 | P a g e

NOS National Occupational Standards

---------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about preparing the equipment, products and work area ahead of service delivery to ensure the efficiently and effectiveness of conducting treatments considering the standards of operation of the organization.

National Occupational Standard


7 | P a g e


Unit Code BWS/N9001 Unit Title (Task) Prepare and maintain work area

Description Prepare the equipment, products and work area ahead of service delivery to ensure the efficiently and effectiveness of conducting treatments considering the standards of operation of the organization

Scope This unit/task covers the following:

• Prepare and maintain work area

Performance Criteria (PC) w.r.t. the Scope

Element Performance Criteria Prepare and maintain work area

To be competent, the user/individual on the job must be able to: PC1. Ensure that environmental conditions are suitable for the client and the

treatment to be carried out in a hygiene and safe environment PC2. Select suitable equipment and products required for the treatment PC3. Set up of equipment and prepare the products for treatments in adherence to

the organization procedures and product/ equipment guidelines PC4. Place the products in the trolley for the treatment PC5. Sterilize, disinfect and place the tools on the tray PC6. Dispose waste materials in adherence to the organization's and industry

requirements PC7. Store records, materials and equipment securely in line with the organization’s

policies Knowledge and Understanding (K) A. Organizational

Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. Organization’s standards of performance and sequence of services KA2. Range of services and products offered by the organization KA3. Health and safety requirements in the organization

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. Types of products, materials and equipment required for the treatment KB2. Process and products to sterilize and disinfect equipment/ tools KB3. Manufacturer’s instructions related to equipment and product use and

cleaning KB4. Knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions in the use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


8 | P a g e


Skills (S)

A. Core Skills/ Generic Skills

Writing Skills The user/ individual on the job needs to know and understand how to:

SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct.

Reading Skills The user/individual on the job needs to know and understand how to:

SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs

SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets

SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal

Oral Communication (Listening and Speaking skills) The user/individual on the job needs to know and understand how to:

SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the

problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer,

unless it is required

B. Professional Skills

Decision Making The user/individual on the job needs to know and understand how to:

SB1. make decisions pertaining to the concerned area of work

Plan and Organize The user/individual on the job needs to know and understand:

SB2. plan and organize service feedback files/documents

Customer Centricity The user/individual on the job needs to know and understand how to:

SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry

SB4. build customer relationships and use customer centric approach

Problem Solving The user/individual on the job needs to know and understand how to:

SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)

SB6. deal with clients lacking the technical background to solve the problem on their own

SB7. identify immediate or temporary solutions to resolve delays


9 | P a g e


Analytical Thinking The user/individual on the job needs to know and understand how to:

SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business

Critical Thinking The user/individual on the job needs to know and understand how to:

SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action


10 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N9001

Credits TBD Version number 1.0 Industry Beauty & Wellness Drafted on 01/08/2015 Industry Sub-sector Beauty and Salons Last reviewed on Occupation Skin Care Services Next review date

BWS/N0107 Perform facial electrotheraphy

11 | P a g e



--------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about carrying out facial electrotherapy to improve facial and skin condition using direct high frequency, galvanic, EMS, micro current and lymphatic drainage equipment.


12 | P a g e


Unit Code BWS/N0107

Unit Title (Task) Perform facial electrotherapy

Description Carry out facial electrotherapy to improve facial and skin condition using direct high frequency, galvanic, EMS, micro current lymphatic drainage equipment and ultrasonic machine


• Perform facial electrotherapy


Element Performance Criteria Perform facial electrotherapy

To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the

manufacturer and organization PC2. Position self and client throughout treatment to ensure privacy,

comfort and wellbeing PC3. Use suitable consultation techniques to identify treatment objectives.

Carry out skin analysis and relevant tests PC4. Perform and adapt the therapy using materials, equipment and

techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.

PC5. Consult with clients on background, medical history etc with consent form

PC6. Carry out facial electrotherapy to improve facial and skin condition using direct high frequency, galvanic, EMS, microcurrent and lymphatic drainage equipment

PC7. Electro Muscle Stimulator (EMS) • Use Electro Muscle Stimulator (EMS) on the motor points of the

facial muscles • Constantly monitoring the intensity of frequency, the time and

comfort of the client throughout the procedure. PC8. lymphatic drainage equipment Ventouse

• Choose the appropriate size and type of Ventouse • Choose and use the correct strokes and amount of suction in

towards the lymph nodes PC9. Galvanic

• To perform application of desincrustation/ iontophoresis gel/solution.

• To know Galvanic electrode preparation • To know Maintenance of galvanic electrodes

PC10. High-frequency • To perform Direct high-frequency method • To perform Indirect high-frequency method • To know Maintenance of high frequency electrodes

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


13 | P a g e


PC11. Micro current • To perform application of micro current with appropriate

lubricant, • intensity and frequency following manufacturer’s instructions, • Maintenance of micro current electrodes

PC12. Ultra sonic facial unit to perform application of ultrasonic for facial rejuvenation and improve skin conditions

PC13. Clarify the client's understanding and expectation prior to commencement of treatment

PC14. Complete the therapy to the satisfaction of the guest in a commercially acceptable time

PC15. Record the therapy accurately and store information securely in line with the organization’s policies

PC16. Provide specific after-process advice to the client Knowledge and Understanding (K) A. Organizational


The user/individual on the job needs to know and understand : KA1. Knowledge of the organization’s standards of performance and

sequence of services KA2. Knowledge of the range of services and products offered by the

organization KA3. Knowledge of the health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1 Studio centre usage KB2 Knowledge of electrotherapy and Object of the Treatment KB3 Knowledge of checking and handling the equipment before and

during the procedure KB4 Knowledge of Electrical current: (Alternating current ,interrupted current, direct current ,chemical

action, anode (+) and cathode (-) frequency and electrons, bi-phasic and mono-phasic.) ,sound wave.

KB5 Knowledge of Treatment adaptations according to treatment plan and individual client suitability

KB6 Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record results. KB7 Knowledge of contra-indications that may prevent or restrict

treatment KB8 Knowledge of products used with EMS , galvanic , lymphatic drainage

unit, hi frequency and microcurrent KB9 Knowledge of possible effects and contra actions KB10 Knowledge of anatomy, physiology and pathology for skin

treatments KB11 Knowledge of principles and practice of skin therapies KB12 Knowledge of basic ailments, KB13 Knowledge of applicable legislation relating to the workplace (for

example health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products,


14 | P a g e


Skills (S) A. Core Skills/ Generic

Skills Writing Skills The user/ individual on the job needs to know and understand how to:

SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to

provide them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct





Oral Communication (Listening and Speaking skills)

fire precautions, hygiene practice, disposal of waste, environmental protection

KB14 The structure, function, characteristics of skin types and position of the muscles

KB15 The Position of head, face, neck and shoulder girdle bones and skeletal function

KB16 Knowledge of Structure and function of the endocrine system KB17 Knowledge of Hormones secreted by the anterior pituitary, posterior

lobe, the parathyroid glands ,the pancreas, the adrenal medulla, the adrenal cortex

KB18 Knowledge of The gonads (sex glands): Ovaries, testes KB19 Equipment- G5 (gyratory vibratory machine) KB20 Knowledge of Composition of blood KB21 Knowledge of Functions of the lymphatic system, Lymphatic

components, Lymphatic nodes. KB22 Circulatory System, functions of blood, arteries, veins, blood

composition and circulation and lymphatic system, the nervous system

KB23 The effect of the natural ageing process on the skin and muscle tone


15 | P a g e


The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature

of the problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a

customer, unless it is required


Decision Making The user/individual on the job needs to know and understand how to: SB1. make decisions pertaining to the concerned area of work









SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking The user/individual on the job needs to know and understand how to:





16 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N0107

Credits TBD Version number 1.0

Industry Beauty & Wellness Drafted on 01/08/2015

Industry Sub-sector Beauty and Salons Last reviewed on

Occupation Skin Care Services Next review date

BWS/N0108 Perform epilation services

17 | P a g e


---------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about carrying out about improving skin condition using microdermabrasion.



18 | P a g e


Unit Code BWS/N0110 Unit Title (Task) Perform micro-dermabrasion to improve skin condition

Description Carry out micro derma abrasion to improve facial and skin condition


• Perform micro-dermabrasion to improve skin condition


Element Performance Criteria Perform micro-dermabrasion to improve skin condition

To be competent, the user/individual on the job must be able to: PC1. Sanitize your hands and wear suitable gloves prior to treatment PC2. Maintain hygiene and safety throughout the treatment. PC3. Cleanse and prepare the treatment ensuring it is clean, oil-free and shaven

according to treatment objectives PC4. set the microdermabrasion systems and variables according to manufacturer's

instructions PC5. ensure the client is explained about the physical sensation created while the

equipment being used PC6. Select the vacuum pressure according to the client skin conditions and

required treatment plan. PC7. Ensure the hand piece is used at the correct angle and pressure according to

treatment techniques PC8. Carry out skin analysis and relevant tests PC9. Carry out a test patch following manufacturer’s instructions. PC10. Select a suitable treatment plan based on the result of skin / patch test. PC11. Adjust machine systems and variables according to area being treated PC12. Select and perform the intensity , speed and direction of stroke according to

the client skin conditions and required treatment plan. PC13. Adapt your techniques according to treatment objectives PC14. Complete the treatment by applying high factor sun creams to hydrate and

protect the area, PC15. ensure treatment advice and recommendations are accurate organisational

requirements. PC16. Clarify the client's understanding and expectation prior to commencement of

treatment PC17. Complete the therapy to the satisfaction of the guest in a commercially

acceptable time PC18. Record the therapy accurately and store information securely in line with the

organization’s policies PC19. Provide specific after-process advice and home care recommendations to the

client Knowledge and Understanding (K) A. Organizational

Context The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


19 | P a g e


(Knowledge of the organization and its processes)

services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1 Knowledge of variables and terminology of microdermabrasion in relation to

treatment practice KB2 Knowledge to select, use and apply different micro-dermabrasion techniques,

in line with treatment objectives, KB3 Knowledge of the effects on the skin in relation to speed, pressure, vacuum

and crystal flow KB4 Knowledge to recognise and treat various conditions for the treatment

objectives KB5 Knowledge to prepare the skin for treatment, e.g. oil free, dry and hair free KB6 Knowledge of contractions that may occur during microdermabrasion

treatments, e.g. erythema, swelling, pin-point bruising KB7 Knowledge of Equipment and materials KB8 Knowledge of differing types of micro-dermabrasion equipment and the

recommended use and application KB9 Knowledge to prepare and use the equipment and materials for the treatment KB10 Knowledge of to maintain equipment and materials in a clean and hygienic

condition KB11 Knowledge to store equipment and materials in line with manufacturers

recommendations. KB12 Knowledge of electrotherapy and Object of the Treatment KB13 Knowledge of checking and handling the equipment before and during the procedure KB14 Knowledge of Treatment adaptations according to treatment plan and

individual client suitability KB15 Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record

results. KB16 Knowledge of contra-indications that may prevent or restrict treatment KB17 Knowledge of products used with microdermabrasion. KB18 Knowledge of possible effects and contra actions KB19 Knowledge of anatomy, physiology and pathology for skin treatments KB20 Knowledge of principles and practice of skin therapies KB21 Knowledge of basic ailments, KB22 Knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection



KB25 Circulatory System, functions of blood, arteries, veins, blood composition and circulation and lymphatic system, the nervous system


20 | P a g e


Skills (S)


Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide

them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct


















SB6. deal with clients lacking the technical background to solve the problem on

KB26 The effect of the natural ageing process on the skin and muscle tone


21 | P a g e


their own SB7. identify immediate or temporary solutions to resolve delays






22 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N0110






23 | P a g e


Overview This OS unit is about carrying out electrical needle epilation treatments to remove hair using alternating current and blend techniques.



24 | P a g e


Unit Code BWS/N0108 Unit Title (Task) Perform epilation services

Description Carrying out electrical needle epilation treatments to remove hair using alternating current and blend techniques.


• perform epilation services

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria Perform epilation services

To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and

organization PC2. Position self and client throughout treatment to ensure privacy, comfort and

wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. Carry

out skin analysis and relevant tests PC4. Perform and adapt the therapy using materials, equipment and techniques

correctly and safely to meet the needs of the client and follow manufacturers instructions.

PC5. To perform electrical epilation using various techniques Short wave diathermy/ Galvanic epilation/ Blend method

PC6. Insert the needle into the hair follicle with regard to depth and angle PC7. Clarify the client's understanding and expectation prior to commencement of



organization’s policies PC10. Provide specific after-process advice to the client

Knowledge and Understanding (K) A. Organizational


The user/individual on the job needs to know and understand: KA1. Knowledge of the organization’s standards of performance and sequence of



The user/individual on the job needs to know and understand: KB1 Knowledge of products, Tools ,equipment ,(epilation unit, Needle types size) KB2 Knowledge of Factors that influence current intensity. KB3 Knowledge of Moisture gradient that affects Galvanic current KB4 Knowledge of Aftercare & Avoidance of activities that cause contra-actions KB5 Knowledge of Causes of hair growth and growth patterns KB6 Knowledge of Endocrine causes of hirsutism and hypertrichosis KB7 Knowledge of Probing Faults KB8 Knowledge of Hair structure, Hair growth cycle, Hair functions KB9 Knowledge of Structure and function of the endocrine system

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


25 | P a g e


KB10 Knowledge of Hormones secreted by the anterior pituitary, posterior, lobe, the parathyroid glands ,the pancreas ,the adrenal medulla ,the adrenal cortex

KB11 Knowledge of The gonads (sex glands): Ovaries , testes KB12 Knowledge of Pulmonary circulation, portal circulation, coronary circulation,

systemic circulation. KB13 Knowledge of Composition of blood KB14 Knowledge of Functions of the lymphatic system Lymphatic components,

Lymphatic nodes. KB15 Knowledge of Electrical current:

(Alternating current, interrupted current, direct current, chemical action, anode (+) and cathode (-) frequency and electrons, bi-phasic and mono-phasic.)


KB17 Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record results. KB18 Knowledge of contra-indications that may prevent or restrict treatment KB19 Knowledge of possible effects and contra actions KB20 Knowledge of anatomy, physiology and pathology for skin treatments KB21 Knowledge of principles and practice of skin therapies KB22 Knowledge of basic ailments, contraindications, contra actions, treatment

plans KB23 Knowledge of applicable legislation relating to the workplace (for example




KB26 Circulatory System, functions of blood, arteries, veins, blood composition and circulation and lymphatic system, the nervous system

KB27 The effect of the intrinsic ageing process on the skin and muscle tone Skills (S) A. Core Skills/

Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide





26 | P a g e























27 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N0108

Credits (NSQF) TBD Version number 1.0




BWS/N0111 Provide cosmetic Skin Peel treatments

28 | P a g e


--------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about Performing superficial cosmetic skin peel products, and techniques to rejuvenate skin condition.



29 | P a g e


Unit Code BWS/N0111 Unit Title (Task) Provide cosmetic skin peel treatments

Description Performing superficial cosmetic skin peel products and techniques to rejuvenate skin condition as per prescribed requirements


• provide cosmetic skin peel treatments


Element Performance Criteria Provide cosmetic skin peel treatments



wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. Carry out

skin analysis and relevant tests PC4. Get filled consultation card by the client PC5. carry out a test patch following manufacturer’s instructions, if necessary for

the product used PC6. take pre-treatment hi quality photographs of the areas to be treated

consistently. PC7. Advice on suitable pre-treatment relevant to their skin type and Fitzpatrick skin

scale to ensure their skin is balanced and hydrated in sufficient time prior to treatment

PC8. Establish a communication understanding with your client to express the level of accumulated heat or discomfort they are experiencing

PC9. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions.

PC10. Carry out cosmetic skin peel treatments, PC11. Provide suitable protective clothing to the client and ensure the eyes kept

closed throughout treatment procedure. PC12. Safely use products and materials throughout the treatment to meet

manufacturers’ instructions for the area being treated and the type of peel. PC13. Prepare the treatment area with suitable pre cleansing procedures , products

and techniques to ensure the skin is prepared for the peeling . PC14. Apply the peel systematically in the directions following the manufacturer’s

instruction. PC15. Ensure even application of the peel avoiding dripping and overloading in skin

folds. PC16. Adjust the duration and intensity of the treatment to suit the client’s Fitzpatrick

skin scale, skin type, skin condition, type of peel agreed and manufacturer’ instructions

PC17. Re-apply the peel if necessary following the safety guidelines of the

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


30 | P a g e


manufacturers’ instructions. PC18. Monitor the client’s skin reaction throughout the treatment PC19. Discontinue treatment when contra-actions occur. PC20. Remove the product systematically in the specified directions following

manufacturer’s instructions. PC21. Neutralize the skin after the required time has passed, following manufacturers

instructions PC22. Apply a suitable post treatment product/sun screen on the treated area

following manufacturer’s instructions to aid in healing and protecting the skin. PC23. Take post-treatment hi quality photographs of the areas to be treated

consistently. PC24. Clarify the client's understanding and expectation prior to commencement of

treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care

PC25. Complete the therapy to the satisfaction of the client in a commercially acceptable time


PC27. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client

PC28. Give written aftercare procedures to the client with the organization’s policies PC29. Provide specific after-process advice to the client







KB2 Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record results.

KB3 Knowledge of contra-indications that may prevent or restrict treatment KB4 Knowledge of possible effects and contra actions KB5 Knowledge of anatomy, physiology and pathology for skin treatments KB6 Knowledge of principles and practice of skin therapies KB7 Knowledge of basic ailments, contraindications, contra actions, treatment




KB10 Circulatory System, functions of blood, arteries, veins, blood composition and circulation and lymphatic system.


31 | P a g e


KB11 The effect of the natural ageing process on the skin and muscle tone KB12 knowledge of manufacturer’s instructions to prepare , use , manage the

chemicals, cleaning ,maintaining tools and equipments. KB13 Knowledge of the risk factors associated with the delivery of cosmetic skin peel

treatments. KB14 Knowledge of detailed protocols of cosmetic skin peel treatments. KB15 Knowledge of Fitzpatrick skin scale;

• Matching the treatment to suit skin types, skin conditions, • To determine the outcome of the peel treatments and avoid post

inflammatory hyperpigmentation (PIH) • Pre-treatment advice that should be given to clients prior to treatment to

optimize results KB16 Knowledge of client’s previous history treatments. (recent surgery,

microdermabrasion, laser therapy, previous peels, IPL, sun exposure, scarring and medical history)

KB17 Knowledge of the process of desquamation, exfoliation and skin resurfacing KB18 Knowledge of the defensive role of the epidermis and the importance of barrier

function KB19 Knowledge of the interrelationship between cellular reactions and the body

processes necessary for effective healing KB20 Knowledge of the process of collagen and elastin synthesis including

fibroblastic stimulation KB21 Knowledge of the extra cellular matrix and the role Alpha Hydroxy Acids

(AHAs) play in stimulating collagen fibres KB22 Knowledge of the inflammation process including post inflammatory

hyperpigmentation KB23 Knowledge of the topical effects of cosmetic peel ingredients on the skin and

skin conditions KB24 Knowledge of the process of melanogenesis. KB25 Knowledge of the pH scale KB26 Knowledge of the action of acids and alkalines and their concentrations on the

skin KB27 Knowledge of the relevance of pH on skin sensitivity KB28 Knowledge of the classifications of Alpha Hydroxy Acids (AHA) and Beta

Hydroxy Acids (BHA) and from what they are derived KB29 Knowledge of the chemical peel agents only suitable for medical use KB30 Knowledge of the dangers of mixing different chemicals KB31 Knowledge of the importance of restoring pH levels of the skin following

treatment KB32 Knowledge of Contra-indications and contra-actions KB33 Knowledge of the benefits and use of tyrosinase inhibitors to avoid post

inflammatory hyperpigmentation (PIH) when treating Fitzpatrick skin scale 4-6 KB34 Knowledge of the type of chemicals that do and do not require neutralisation

to be performed KB35 Knowledge of the products necessary to prevent infection and promote healing

and how they should be used before and after cosmetic skin peeling treatments


32 | P a g e


Skills (S) A. Core Skills/




















SB6. deal with clients lacking the technical background to solve the problem on

KB36 Knowledge of the importance of using SPF/UVA/UVB products post treatment and their ideal factors and quantity.


33 | P a g e








34 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N0111





BWS/N0112 Provide cosmetic skin needling treatments

35 | P a g e


--------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about Performing cosmetic skin needling techniques with needles between 0.5mm to 1.0mm long (facial area and body) to improve body and facial skin condition.



36 | P a g e


Unit Code BWS/N0112 Unit Title (Task) Provide cosmetic skin needling treatments

Description Using cosmetic skin needling techniques with needles between 0.5mm to 1.0mm long (facial area and body) to improve body and facial skin condition

Scope This unit/task covers the following: • Provide cosmetic skin needling treatments


Element Performance Criteria Provide cosmetic skin needling treatments




out skin analysis and relevant tests PC4. Perform topical anaesthetic skin sensitivity test prior to the treatment

following manufacturers instructions, take pre-treatment hi quality photographs of the areas to be treated consistently.

PC5. Advice pre –treatment use of topical vitamins, two weeks before commencing of treatment to improve the health of the skin.

PC6. Establish a communication understanding with your client to express the the level of accumulated heat or discomfort they are experiencing


PC8. Carry out cosmetic skin needling treatments PC9. Provide suitable protective clothing to the client and ensure the eyes kept


manufacturers’ instructions for the area being treated and the type of peel. PC11. Ensure all needle units are irradiated PC12. Ensure all tools and equipment are cleaned using the correct methods PC13. Ensure a new needle unit is used for each client at each treatment following

manufacturer’s instructions PC14. Clean the treatment area with a suitable anti bacterial cleanser and topical

anaesthetic PC15. Select and use the correct needle size for the skin condition and problem being

treated to meet manufacturer’s instructions PC16. Apply the micro needle technique systematic ally in the directions following

the manufacturers instruction. PC17. adjust the intensity and duration of the treatment to suit the client’s skin

characteristics, treatment objectives and personal tolerance level PC18. Monitor the client’s skin reaction throughout the treatment PC19. Discontinue treatment when contra-actions occur.

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


37 | P a g e


PC20. Apply a suitable soothing post treatment product/sun screen on the treated area following manufacturers instructions to aid in healing and protecting the skin.

PC21. Take post-treatment hi quality photographs of the areas to be treated consistently.

PC22. Clarify the client's understanding and expectation prior to commencement of treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care




PC26. Give written aftercare procedures to the client Knowledge and Understanding (K) A. Organizational





The user/individual on the job needs to know and understand: KB1 Knowledge of Treatment adaptations according to treatment plan and

individual client suitability KB2 Knowledge to carry out Skin sensitivity tests:

• Tactile test, thermal test, record results. KB3 Knowledge of contra-indications that may prevent or restrict treatment KB4 Knowledge of possible effects and contra actions KB5 Knowledge of anatomy, physiology and pathology for skin treatments KB6 Knowledge of principles and practice of skin therapies KB7 Knowledge of basic ailments, contraindications, contra actions, treatment


health and safety, workplace regulations, use of work equipment, handling/ storage/disposal/cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection


KB10 Circulatory System, functions of blood, arteries, veins, blood composition and circulation and lymphatic system.

KB11 The effect of the natural ageing process on the skin and muscle tone KB12 Knowledge of manufacturer’s instructions to prepare, use, manages the

chemicals, cleaning, maintaining tools and equipments. KB13 Knowledge of Fitzpatrick skin scale;

• Matching the treatment to suit skin types, skin conditions,


38 | P a g e





• To determine the outcome of the peel treatments and avoid post inflammatory hyperpigmentation (PIH)

• Pre-treatment advice that should be given to clients prior to treatment to optimise results

KB14 Knowledge of client’s previous history treatments (recent surgery, microdermabrasion, laser therapy, previous peels, IPL, sun exposure, scarring and medical history)

KB15 Knowledge of the pH scale KB16 Knowledge of Contra-indications and contra-actions KB17 Knowledge of the importance of using SPF/UVA/UVB products post treatment

and their ideal factors and quantity. KB18 knowledge of principles of the circulatory and lymphatic system KB19 knowledge of the stages of the wound healing process (inflammatory phase,

lag and KB20 proliferative stage, fibroblastic stage, maturative and remodelling phase) KB21 knowledge of the types of collagen (including types 1, 3, 7) KB22 knowledge of the extra cellular matrix and the role of collagenase and elastase

in the wound healing process KB23 knowledge of the process of, and the requirements for, collagen synthesis

(including vitamin A, vitamin C, vitamin E, anti-oxidants, growth factors, copper peptides, bioflavinoids, iron, zinc and amino acids)

KB24 knowledge of first aid in case of any accidental bleeding KB25 knowledge of post-treatment restrictions and future treatment needs KB26 knowledge of Equipment (0.5mm needle ,1mm needle, 1.5mm needle unit KB27 knowledge of Treatment objectives reduction of fine lines

• improved skin condition • improved skin texture • skin laxity improvement • stretch mark improvement

KB28 knowledge of Skin characteristics • Fitzpatrick skin scale classification • level of sensitivity • thickness of skin • epidermal thickness

KB29 knowledge of the use of topical anesthetic in conjunction with cosmetic skin needling treatments


39 | P a g e

























40 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N0112





BWS/N0113 Provide micro pigmentation to enhance facial features

41 | P a g e


--------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about performing micro pigmentation to enhance facial features



42 | P a g e


Unit Code BWS/N0113

Unit Title (Task) Provide micro pigmentation to enhance facial features Description providing the micro pigmentation to enhance facial features

Scope This unit/task covers the following: • Provide micro pigmentation to enhance facial features


Element Performance Criteria Provide micro pigmentation to enhance facial features




skin analysis and relevant tests PC4. Perform topical anaesthetic skin sensitivity test prior to the treatment

following manufacturers instructions, PC5. Take hi quality photographs of the areas to be treated at various stages as an

evidence. PC6. Establish a communication understanding with your client to express the level

of accumulated heat or discomfort they are experiencing PC7. Perform and adapt the therapy using materials, equipment and techniques


PC8. Carry out micropigmentation to enhance facial features. PC9. Provide suitable protective clothing to the client and ensure the eyes kept


manufacturers’ instructions for the area being treated and the type of peel. PC11. Ensure all needle units are irradiated PC12. Ensure all tools and equipment are cleaned using the correct methods PC13. Clean the treatment area with a suitable anti bacterial cleanser and topical

anaesthetic PC14. mark out the areas to be treated and agree the design with the client. PC15. Select and use the correct needle size/configuration according to the required

desired effect following manufacturer’s instructions PC16. Fill the needle ensuring no damage and contamination to the needle. PC17. Choose colour pigments in accordance to the required effect and objective,

matching the skin characteristics and tone. PC18. Perform and use correct implantations technique to create the desired effect. PC19. Manipulate the skin, to meet the needs of the implantation techniques PC20. Handle the hand piece with correct angle, pressure and speed to achieve the

desired effect. PC21. Monitor the client’s skin reaction throughout the treatment

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


43 | P a g e


PC22. Discontinue treatment when contra-actions occur. PC23. Apply a suitable soothing post treatment product/sun screen on the treated

area following manufacturers instructions to aid in healing and protecting the skin.

PC24. Take post-treatment hi quality photographs of the areas PC25. Clarify the client's understanding and expectation prior to commencement of










The user/individual on the job needs to know and understand: KB1 Knowledge of the types and properties of pigments and carrier agents available

for the treatment KB2 Knowledge of the uses and limitations of pigments when mixed and diluted KB3 Knowledge of the principles of colour theory in relation to micropigmentation

treatments KB4 Knowledge of change of colour pigments throughout the treatment and healing

process KB5 Knowledge of the application of colour theory to change undesirable colour

results after the healing process KB6 Knowledge of the selecting,, using and applying of different micropigmentation

treatments KB7 Knowledge of the different implantation techniques to create the desired

effects KB8 Knowledge of manipulate the skin to ensure effective pigment implantation KB9 Knowledge of the correct angle, speed and pressure when using the hand piece

to achieve the required depth of colour and pigment distribution KB10 Knowledge of the contra-actions to micro pigmentation, and to resolve it. KB11 Knowledge of different pigment removal techniques and their limitations KB12 Knowledge of the effects of laser treatment on titanium dioxide KB13 Knowledge of anatomy and physiology relating to micropigmentation

techniques KB14 Knowledge of the advice and recommendations on products and treatment KB15 Knowledge of Treatment safety KB16 Knowledge to Adapt micropigmentation treatment to suit client needs and skin


44 | P a g e









conditions KB17 Knowledge of Importance of carrying out a detailed skin analysis and relevant

tests before micropigmentation treatment KB18 Knowledge to Select micropigmentation treatment to suit client skin type and

conditions KB19 Knowledge of Range of equipment used for micropigmentation treatment KB20 Knowledge of contra-indications that may restrict micropigmentation

treatment KB21 Knowledge of Structure and functions of the skin: KB22 Knowledge of Structure and function of the endocrine system and its effect on

skin conditions which may affect the client receiving micropigmentation treatment

KB23 Knowledge of Effect of hormones on the skin KB24 Knowledge of Effect of thyroxin on the skin KB25 Knowledge of Effect of loss of oestrogen on the skin. KB26 Knowledge of Structure and function of circulatory and lymphatic systems KB27 Knowledge of Implications of other treatments KB28 Knowledge of Intrinsic environmental effects on the skin KB29 Knowledge of Extrinsic environmental effects on the skin KB30 Knowledge of Ageing process in cells and tissues KB31 Knowledge of Principles of skin healing KB32 Knowledge of Phases of skin healing: KB33 Knowledge of Factors which interfere with wound healing KB34 Knowledge of Skin characteristics

• Fitzpatrick skin scale classification • level of sensitivity


45 | P a g e




















SB11. apply, analyze and evaluate the information gathered from observation, experience, reasoning or communication, as a guide to thought and action


46 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N0113





BWS/N0115 Provide Body electrotherapy to improve body condition

47 | P a g e


--------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about removing or fading pigments/tattoo using Q Switched Laser



48 | P a g e


Unit Code BWS/N0114

Unit Title (Task) Provide removing or fading pigments/tattoo using Q Switched Laser Description about removing or fading pigments/ tattoo using Q Switched Laser


• Provide removing or fading pigments/tattoo using Q Switched Laser


Element Performance Criteria

Provide removing or fading pigments/tattoo using Q Switched Laser


organization PC2. Consult client and obtain client’s consent in a form PC3. Position self and client throughout treatment to ensure privacy, comfort and


skin analysis and relevant tests PC5. Perform topical anaesthetic skin sensitivity test prior to the treatment

following manufacturer’s instructions, take hi quality photographs of the areas to be treated at various stages as an evidence.



PC8. Carry out Removing or fading tattoos using Q Switched laser systems PC9. Identify and analyse the client's medical history, skin classification, pigment

colours, type of tattoo and the type of pigment to be removed PC10. Provide suitable protective clothing to the client and ensure the eyes kept


manufacturers’ instructions for the area being treated and the type of peel. PC12. Carry out a patch test. PC13. Clean the treatment area with a suitable anti bacterial cleanser and topical

anaesthetic PC14. Mark out the areas to be treated and agree the design with the client. PC15. Clarify the client's understanding and expectation prior to commencement of


PC16. illuminate the area to be treated to ensure maximum visibility PC17. ensure to shave and dry the treatment area before commencing treatment. PC18. Mark out To clearly identify the treatment area PC19. carry out cooling methods PC20. Set the equipment and variables according to specifications to achieve the

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


49 | P a g e


desired result. PC21. Work systematically and apply the laser at a correct angle on the treatment

area PC22. Monitor the client’s skin reaction throughout the treatment PC23. Discontinue treatment when contra-actions occur PC24. Apply a suitable soothing post treatment product/sun screen on the treated

area following manufacturer’s instructions to aid in healing and protecting the skin.

PC25. Take post-treatment hi quality photographs of the areas PC26. Clarify the client's understanding and expectation prior to commencement of



PC28. Finish the treatment and return the equipment to stand by mode. PC29. Ensure the treated area is cooled, soothed and dressed PC30. Record the therapy accurately and store information securely in line with the

organization’s policies PC31. Provide specific after-procedure, homecare advice and recommendations for

product use and further treatments to the client PC32. Give written aftercare procedures to the client






The user/individual on the job needs to know and understand: KB1 Using protective equipment like goggles KB2 knowledge of client's medical history, previous treatments, sun exposure and

types of tattoos, pigments and pigment colours KB3 knowledge to match treatment requirements and variables according to skin

classifications and different types of tattoos and colours KB4 knowledge of the physical sensation created by the treatment to the client KB5 knowledge of to carry out a test patch prior to treatment KB6 knowledge of the client's skin classification using the Fitzpatrick and ethnic

colour scales KB7 knowledge of the characteristics of light and it’s effect on skin, hair and

pigment colours KB8 knowledge of the correct marking out tool and techniques used KB9 knowledge of the different types of cooling methods used KB10 knowledge of variables and terminology of lasers KB11 knowledge of applying the laser treatments at the incorrect angle and

consequences KB12 knowledge of to work systematically KB13 knowledge of different types of Q Switched Laser equipment to treat different


50 | P a g e







SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

pigments KB14 knowledge of the different types of pigments such as organic, inorganic,

titanium oxide, iron, carbon, Indian ink and working requirements. KB15 knowledge of pigments and pigment colours that can be treated with Q

Switched Laser equipment KB16 knowledge of understanding the warning labelling on Q Switched Laser

equipment KB17 knowledge of the effects of laser light on the eye and skin KB18 knowledge of the electromagnetic spectrum KB19 knowledge of the anatomy and physiology of the skin KB20 knowledge of monitoring procedures for checking the client and the treatment

area KB21 knowledge of possible contra-actions KB22 knowledge of the advice and recommendations on products and services KB23 knowledge of Type of tattoo KB24 permanent KB25 semi-permanent KB26 knowledge of Specifications and variables

• wavelength(s) • active Q Switched laser • passive Q Switched laser • nanosecond pulses - ns • picosecond pulses - ps • power • energy • influence • pulse duration or width • pulse repetition rate 1 • spot size • cooling devices • test shot

KB27 knowledge of Q Switched Laser equipment


51 | P a g e


product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the


















52 | P a g e


NOS Version Control

Back to Top --------------------------------------------------------------------------------------------------------------------------------------

NOS Code BWS/N0114






53 | P a g e



Overview This OS unit is about iimproving body condition using electro-therapy.


54 | P a g e


Unit Code BWS/N0115

Unit Title (Task) Provide Body electrotherapy to improve body condition Description About improving body condition using electro-therapy

Scope This unit/task covers the following: • Provide Body electrotherapy to improve body condition


Element Performance Criteria Provide Body electrotherapy to improve body condition



wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. PC4. Carry out skin analysis and relevant tests sanitising your hands prior to

treatment PC5. Perform skin test to identify the suitability for the treatment planned. PC6. Carry out body analysis and relevant tests PC7. Select products, tools and equipment to suit client treatment needs, body

types and conditions (Endomorph Mesomorph Ectomorph, cellulite , poor muscle tone , sluggish circulation , blemished/congested skin



PC10. Carry out body electrotherapy to improve facial and skin condition using (direct high frequency unit ,galvanic unit, faradic unit, microcurrent unit gyrator massager, vacuum suction, Electro Muscle Stimulator (EMS) Microcurrent unit Lymphatic drainage equipment)

PC11. Perform body electrotherapy using the applicator and accessories on the body following manufacturers' instructions

PC12. Perform body electrotherapy to treat Cellulite ,Poor muscle tone, Sluggish circulation, Uneven skin texture, improve skin and body condition, improve contour and muscle condition , lymphatic drainage , relaxation

PC13. adjust the intensity and duration of the treatment to suit the client’s body condition treatment area and objectives and personal tolerance level




PC17. Provide specific after-process advice to the client

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


55 | P a g e







The user/individual on the job needs to know and understand: KB1 knowledge of client's medical history, previous treatments, sun exposure and

types of tattoos, pigments and pigment colours KB2 Knowledge of relationship between height, weight and body type KB3 Knowledge to assess muscle strength by manual examination KB4 Knowledge of body fat and fluid retention KB5 Knowledge of posture KB6 Knowledge of skin type KB7 Knowledge of the lifestyle factors, KB8 Knowledge of structure and function of the skeleton KB9 Knowledge of the structure and function of muscles, including the types of

muscles (i.e. voluntary and involuntary) and muscle tone KB10 Knowledge of the positions and actions of the main muscle groups in the part

of the body (i.e. Deltoid, Biceps, Triceps, Brachialis, Radialis Trapezius, Latissimus Dorsi, Erector Spinae, Pectorals, Intercostals, Diaphragm, Rectus Abdominis, Obliques, Gluteals, Hamstrings, Quadriceps Extensor, Abductors, Adductors of upper leg, Gastrocemius, Soleus, Tibialis Anterior)

KB11 Knowledge of the definition of `origin' and `insertion' of a muscle KB12 Knowledge to identify the causes of muscle fatigue KB13 Knowledge of the basic structure and function of skin (i.e. the layers of the

epidermis, subcutaneous layer, the dermis, including connective tissues, nerve endings, sweat glands, sebaceous glands, capillaries and hairs)

KB14 Knowledge of the structure and location of the adipose tissue KB15 Knowledge of ageing affects on the body and skin KB16 Knowledge of age on the effectiveness of the treatment KB17 Knowledge of the function of blood and the principles of circulation, blood

pressure and pulse KB18 Knowledge of the structure and function of the heart and arteries, veins and

capillaries KB19 Knowledge of erythema and its causes KB20 Knowledge of the structure and function of the lymphatic system, including

lymphatic vessels, nodes and lymph of the body KB21 Knowledge of the principles of lymph circulation and the interaction of lymph

and blood within the circulatory system KB22 Knowledge of the central nervous system, motor points and autonomic system KB23 Knowledge of the effect of electrical treatment on the muscles, skin,

circulatory, skeletal, lymphatic and nervous systems KB24 Knowledge to prepare and use the equipment and products for the work KB25 Knowledge of use and limitations of products used in body treatments KB26 Knowledge of methods of sanitising and sterilising equipment


56 | P a g e


















KB27 Knowledge to maintain equipment and products KB28 Knowledge of currents produced by direct high frequency units, galvanic

units, faradic units and microcurrent units KB29 Knowledge of the physical and physiological effects on the body of the

equipment KB30 Knowledge of conducting body treatment in a particular direction KB31 Knowledge of the areas of the for electrical treatments (trunk , limbs , full body

) KB32 Knowledge of applying and adjusting the equipment to suit all parts of the

body KB33 Knowledge of post treatment restrictions and future treatment needs KB34 Knowledge of dietary habits and its effect on the treatment objective.


57 | P a g e













58 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N0115





BWS/N0116 Provide advanced electrical techniques to Treat skin imperfections

59 | P a g e


--------------------------------------------------------------------------------------------------------------------------------------

Overview

This OS unit is about performing advanced electrical techniques to treat skin tags, milia, telangiectasia, spider nevus and blood spots.



60 | P a g e


Unit Code BWS/N0116

Unit Title (Task) Provide advanced electrical techniques to Treat skin imperfections

Description Performing advanced electrical techniques to treat skin tags, milia, telangiectasia, spider nevus and blood spots.

Scope This unit/task covers the following: • Provide advanced electrical techniques to Treat skin imperfections


Element Performance Criteria Provide advanced electrical techniques to Treat skin imperfections

To be competent, the user/individual on the job must be able to: PC1. Obtain consent in a form from the client PC2. Obtain hi quality photographs of the area to be treated PC3. Adhere to the health and safety standards laid out by the manufacturer and



skin analysis and relevant tests form- sign it off PC6. Perform topical anaesthetic skin sensitivity test prior to the treatment

following manufacturers instructions, take hi quality photographs of the areas to be treated at various stages as an evidence.



PC9. Carry out micropigmentation to enhance facial features. PC10. Provide suitable protective clothing to the client and ensure the eyes kept


manufacturers’ instructions for the area being treated and the type of peel. PC12. Ensure all needle units are irradiated PC13. Ensure all tools and equipment are cleaned using the correct methods PC14. Clean the treatment area with a suitable anti bacterial cleanser and topical

anaesthetic PC15. Select and use the correct needle size/configuration according to the required

desired effect following manufacturer’s instructions PC16. Fill the needle ensuring no damage and contamination to the needle.. PC17. Perform and use correct technique to achieve the desired effect. PC18. Illuminate and magnify the treatment area for good visibility. PC19. Work systematically to treat skin imperfections PC20. Monitor the client’s skin reaction throughout the treatment PC21. Discontinue treatment when contra-actions occur. PC22. Apply a suitable soothing post treatment product/sun screen or sterile dressing

relevant to the skin imperfections treated area following manufacturers

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


61 | P a g e


instructions to aid in healing and protecting the skin. PC23. Take post-treatment hi quality photographs of the areas PC24. Clarify the client's understanding and expectation prior to commencement of










The user/individual on the job needs to know and understand: KB1 knowledge of client's medical history, previous treatments, sun exposure and

types of tattoos, pigments and pigment colours KB2 knowledge to adapt treatment to skin types and classifications, KB3 knowledge to match treatment techniques to skin type and imperfections KB4 knowledge to adapt treatment techniques to client's emotional and physical

condition KB5 knowledge of physical sensation of the treatment KB6 knowledge to carrying out test patches and check the client suitability to

treatment KB7 knowledge of other skin care treatments that restrict the treatment, ie glycolic

peel, micro-dermabrasion, laser KB8 knowledge of contra-indications to advanced electrical techniques KB9 knowledge of Anatomy and physiology KB10 knowledge of the structure and depth of the epidermal and dermal layers (ie

reticular and papillary layers) KB11 knowledge of the function of the epidermal and dermal layers KB12 knowledge of the principles of cellular repair and regeneration (ie mytotic

activity and scar formation) KB13 knowledge of the principles of skin healing KB14 knowledge of the principles of the autonomic nervous system KB15 knowledge of the structure and function of the blood circulatory system (ie

vessel structure, direction of blood flow and the clotting process) KB16 knowledge of the structure and function of the lymphatic circulatory system KB17 knowledge of the structure and function of the endocrine system (ie circulation

of hormones via the blood stream) KB18 knowledge of the effects of malfunctions of the endocrine system on skin KB19 knowledge of how melanin affects treatment


62 | P a g e








SA7. read comments, suggestions, and responses to Frequently Asked Questions

KB20 knowledge of the skin characteristics and skin types KB21 knowledge of Contra-indications and contra-actions KB22 knowledge of the range and uses of materials, equipment and products

available for treatment KB23 knowledge of the types and sizes of needles available for the treatment of skin

imperfections KB24 knowledge of magnifying and lighting the treatment area KB25 knowledge of the different types of treatment techniques and equipment

available KB26 knowledge of Advanced electrical techniques KB27 knowledge of to select the correct type and size of needle to suit the treatment KB28 knowledge of to work systematically and methodically KB29 knowledge of to correctly position the needle angle, depth and pressure in

relation to skin imperfection being treated KB30 knowledge of monitoring the level of blanching (whitening of the epidermis)

and avoid excessive pain. KB31 knowledge of the effects of incorrect needle positioning KB32 knowledge of the different types and causes of telangiectasia KB33 knowledge of the benefits and effects of post-treatment cataphoresis and

direct high frequency KB34 knowledge of the different types and causes of skin tags, eg pedunculated

papilloma and raised fibroma simplex KB35 knowledge of the causes of milia KB36 knowledge of the effects of different currents used for skin imperfections KB37 knowledge of adjusting the intensity and duration of current flow to ensure

effective treatment KB38 knowledge of removing treatment skin debris from the skin tags and needle KB39 knowledge of different approaches to treatment of skin imperfections KB40 knowledge of differences between coagulation and desiccation on the skin KB41 knowledge of Aftercare advice for client


63 | P a g e


(FAQs) posted on the helpdesk portal




















64 | P a g e



65 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N0116





BWS/N0117 Understand chemistry of hair and beauty products

66 | P a g e


--------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about understanding relating to the chemistry of products used in the hair and beauty sector. To understand the chemistry, effects and safe use of active ingredients.



67 | P a g e


Unit Code BWS/N0117

Unit Title (Task) Understand chemistry of hair and beauty products.

Description Understanding the chemistry of products used in the hair and beauty sector. To understand the chemistry , effects and safe use of active ingredients

Scope This unit/task covers the following: • Chemistry of hair and beauty Products


Element Performance Criteria Chemistry of hair and beauty Products.

To be competent, the user/individual on the job must be able to: PC1. To Understand the chemistry of active ingredients in hair and beauty products PC2. To Understand the effects and safe use of active ingredients in hair and beauty

products






The user/individual on the job needs to know and understand: KB1 Knowledge of Chemical compounds found in hair and beauty products. Solids,

liquids, gases, states of matter, atoms, molecules, oils, fats, waxes, animal, vegetable, mineral, aromatherapy blends, synthetic waxes, carnauba, hydrogen peroxide, lanolin, isopropyl alcohol, mineral oil, polyethylene glycol (PEG), propylene glycol (PG), sodium lauryl sulphate (SLS) and sodium laureth sulphate (SLES), diethanolamine (DEA), monoethanolamine (MEA), triethanolamine (TEA), FD&C pig-ments, amino compounds,amino-2-hy-droxytoluene and m-aminophenol, am-monium thioglycolate, sodium bromate, paraphenylenediamine, metal oxides, titanium dioxide, iron oxide, formaldehyde, material safety data sheets, pH scale, acids, alkaline, malic acid, lactic acid, citric acid, tartaric acid, glycolic acid, salicylic acid, AHAs, BHA’s, DHA.

KB2 Knowledge Active ingredients found in different hair and beauty products: Pigment molecules, temporary hair colour, semi-permanent hair dye, quasi-permanent hair colour, permanent hair colour, molecular structure, developer, peroxide, alkaline agent, ethanolamine, sodium carbonate, hydrogen peroxide, developer, oxidising agent, ammonia, chemical reaction, hair shaft, cuticle layer, cortex, melanin, bleaching, vegetable tinting gels, 3% (10 volume), 6% (20 volume), 12% (30 volume), cream/liquid.

KB3 Effect of functional groups on the reactivity of a molecule in products. Structure, properties, composition, reactions, esters, organic compounds, carbon-based compounds, hydrocarbons, derivatives, concept of functional

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


68 | P a g e





















SB5. think through the problem, evaluate the possible solution(s) and suggest an

groups, organic chemistry, classification of structures, properties, molecular module, chemical properties of organic compounds, physical properties of organic compounds, alcohols, hydrophilic, hydrophobic

KB4 Desired effects of products in relation to their chemical composition


69 | P a g e


optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on







70 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N0117





BWS/N0118 Knowledge of Dermatology and Physiology of ageing.

71 | P a g e


--------------------------------------------------------------------------------------------------------------------------------------

Overview

This OS unit is about dermatology. To understand and have knowledge about the structures, functions, diseases and disorders of the skin, hair and nails, and factors affecting their growth. This also is about Physiology of ageing, Knowledge and understanding the nature of ageing, causes and effects of ageing on the body systems, and the beauty treatments and products that may delay the ageing process.



72 | P a g e


Unit Code BWS/N0118

Unit Title (Task) Knowledge of Dermatology and Physiology of ageing

Description

To understand and have knowledge about the structures, functions, diseases and disorders of the skin, hair and nails, and factors affecting their growth. To know the nature of ageing, causes and effects of ageing on the body systems, and the beauty treatments and products that may delay the ageing process.

Scope This unit/task covers the following: • Knowledge of Dermatology and Physiology of ageing


Element Performance Criteria Knowledge of Dermatology and Physiology of ageing

To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the organization PC2. Identify the client needs for services and products taking into account factors

that may limit or affect the choice PC3. Analyse the skin, visually and carry out necessary tests PC4. Consult the client by questioning to identify contra-indications to skin and

provide recommendations for treatments that are suitable to the client PC5. Define a suitable treatment plan to meet the client’s needs PC6. Confirm to the client the pricing and duration of service and products and

address client queries PC7. Communicate effectively with the client to maintains clients goodwill trust PC8. Clarify the client's understanding and expectation prior to commencement of

treatment PC9. Provide after care advice and recommendations to the client PC10. Record the client and treatment details accurately and store information

securely in line with the organization’s policies. PC11. Know the structure and functions of the skin, hair and nails PC12. Know the diseases and disorders of the skin, hair and nails PC13. Understand the nature of ageing. PC14. Understand the causes and effects of ageing of the skin PC15. Understand the causes and effects of degenerative disorders as a result of the

ageing process. PC16. Understand how beauty therapy treatments and products may delay the

ageing process. Knowledge and Understanding (K) A. Organizational




B. Technical The user/individual on the job needs to know and understand:

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


73 | P a g e


Knowledge KB1. Knowledge of anatomy, physiology and pathology for skin treatments KB2. Knowledge of principles and practice of skin therapies KB3. Knowledge of basic ailments, contraindications, contra actions, treatment plans KB4. Knowledge of applicable legislation relating to the workplace (for example


KB5. The structure, function, characteristics of skin types and position of the muscles

KB6. Circulatory System, functions of blood, arteries, veins, blood composition and circulation

KB7. The effect of the natural ageing process on the skin and muscle tone KB5 Knowledge of Characteristics of ageing: KB6 Knowledge of Extrinsic environmental effects on the skin: KB7 Knowledge of Intrinsic environmental effects on the skin KB1 Knowledge of Theories of ageing (genetic and non-genetic theories): KB2 Knowledge of Ageing process in cells and tissues: KB3 Knowledge of Changes to the repair mechanisms (ageing): KB4 Knowledge of Causes of changes to the skin when ageing: KB5 Knowledge of Pathological conditions of the skin which may occur as a result of

ageing: KB6 Knowledge of Ageing effect of UV on the skin and Recommended precautions

to minimise damage caused by UV light: KB7 Knowledge of Degenerative disorders (causes and effects), Skeletal system,

Muscular system Nervous system Cardiovascular system, Respiratory system. KB8 Knowledge of how beauty therapy treatments and products may delay the

ageing process (Skin effects, Penta peptides, Fatty acids ,Retinol (Vitamin A compound): Anti-oxidant, breaks down free radicals, Hydroxy acids, Enzymes, Copper peptides, Electrotherapy treatments, Microdermabrasion, IPL and Laser (non-ablative lasers), Heat.

KB9 Knowledge of nail structure, functions and growth factors KB10 Knowledge of hair structure, functions and growth factors KB11 Knowledge of infectious and non infectious disorders of skin, hair and nails







74 | P a g e























75 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N0118





BWS/N0119 Perform Laser and light treatments for hair removal and skin re-juvenation

76 | P a g e


--------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about reducing hair growth and photo-rejuvenation of the skin using intense light and laser systems.



77 | P a g e


Unit Code BWS/N0119

Unit Title (Task) Perform Laser and light treatments for hair removal and skin re-juvenation

Description This unit is about reducing hair growth and photo-rejuvenation of the skin using intense light and laser systems.

Scope This unit/task covers the following: • Laser and light treatments for hair removal and skin rejuvenation


Element Performance Criteria Laser and light treatments for hair removal and skin re-juvenation




out skin analysis and relevant tests PC4. Recommend a suitable treatment plan to the client based on outcomes of skin

and hair analysis. PC5. Select Products, tools and equipment to suit client treatment needs, hair

types, skin types and condition:(protective eyewear, IPL/laser equipment) PC6. select and provide and use personal protective equipment that should be

worn by client and therapist during laser and light treatment for hair removal and skin rejuvenation.

PC7. Perform patch test and record, accurately to plan the suitable treatment. PC8. Perform and adapt the therapy using materials, equipment and techniques





PC12. Provide specific after-process advice to the client Knowledge and Understanding (K) A. Organizational




B. Technical The user/individual on the job needs to know and understand:

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


78 | P a g e


Knowledge KB1 The structure, function, characteristics of skin KB2 Knowledge to prepare a Light/laser controlled area. KB3 Knowledge to Carry out skin analysis and any relevant tests to identify any

influencing factors KB4 Knowledge to Understand different skin types, colors, tones and textures KB5 Knowledge of treatment plan and intervals between treatment. KB6 Knowledge of Vascular/veins/rosacea /Pigmentation/Photo-rejuvenation KB7 Knowledge of Products, tools and equipment to suit client treatment needs,

skin types and conditions KB8 Knowledge of PPE. KB9 Knowledge of patch test and skin shots. KB10 Knowledge of range of equipment used for laser and light treatment for skin. KB11 Knowledge of contra-indications that may prevent or restrict laser and light

treatment. KB12 Knowledge Aftercare advice post IPL/laser treatment: KB13. Knowledge of guidelines and difference between hair removal and skin

rejuvenation light and laser machine handling. KB13 Knowledge of Theories underpinning IPL and laser technology. KB14 Knowledge of possible effects and contra –actions of the treatment. KB15 Knowledge of principles and phases of skin healing. KB16 Knowledge of Causes of hair growth and growth patterns KB17 Knowledge of Endocrine causes of hirsutism KB18 Knowledge of Probing Faults KB19 Knowledge of Hair structure, Hair growth cycle, Hair functions KB20 Knowledge of Structure and function of the endocrine system KB21 Knowledge of Hormones secreted by the anterior pituitary, posterior lobe ,the parathyroid glands ,the pancreas ,the adrenal medulla ,the

adrenal cortex: KB22 Knowledge of The gonads (sex glands):Ovaries , testes KB23 Knowledge of Heart Structure, Functions of cardiovascular system, Blood

vessels KB24 Knowledge of Pulmonary circulation, portal circulation, coronary circulation,

systemic circulation. KB25 Knowledge of Major arteries of the head ,neck & body KB26 Knowledge of Major veins of the head & neck & body KB27 Knowledge of Composition of blood KB28 Knowledge of Functions of the lymphatic system, Lymphatic components,

Lymphatic nodes. KB29 Knowledge of anatomy, physiology and pathology for skin treatments KB30 Knowledge of principles and practice of skin therapies KB31 Knowledge of basic ailments, contraindications, contra actions, treatment




79 | P a g e



KB34 Circulatory System, functions of blood, arteries, veins, blood composition and circulation

KB35 The effect of the natural ageing process on the skin and muscle tone Skills (S) A. Core Skills/


















Problem Solving


80 | P a g e


The user/individual on the job needs to know and understand how to: SB5. think through the problem, evaluate the possible solution(s) and suggest an

optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on







81 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N0119



Industry Sub-sector Beauty & Salons Last reviewed on


BWS/N0120 Provide Cosmetic radio frequency treatments

82 | P a g e



-------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about performing radio frequency for cosmetic purposes to improve body and facial skin condition.


83 | P a g e


Unit Code BWS/N0120

Unit Title (Task) Provide cosmetic radio frequency treatments

Description This unit is about is about performing radio frequency for cosmetic purposes to improve body and facial skin condition.

Scope This unit/task covers the following: • Provide cosmetic radio frequency treatments


Element Performance Criteria Provide cosmetic radio frequency treatments




skin analysis and relevant tests PC4. Obtain client’s consent in a form PC5. Recommend a suitable treatment plan to the client based on outcomes of skin

and hair analysis. PC6. Select Products, tools and equipment to suit client treatment needs, hair types,

skin types and condition. PC7. Sanitize your hands and wear suitable gloves prior to treatment PC8. Maintain hygiene and safety throughout the treatment. PC9. Cleanse and prepare the treatment area . PC10. Apply sufficient contact product/medium before commencing the treatment. PC11. set the required settings and applicators on the cosmetic radio frequency

system according to manufacturer's instructions PC12. ensure the client is explained about the physical sensation created while the

equipment being used PC13. Carry out skin analysis and relevant tests PC14. Carry out thermal and tactile tests. PC15. Select a suitable treatment plan based on the result of skin / patch test. PC16. Adjust machine systems and applicators according to area being treated PC17. Select the intensity and duration, according to the client skin type, body

conditions and required treatment plan. PC18. Ensure the applicators are n contact with the skin through out the treatment. PC19. Adapt your techniques according to treatment objectives. PC20. Work methodically in moving in required direction of the treatment area. PC21. Monitor the clients skin reaction and any contra actions through out. PC22. Discontinue, if adverse reaction occurs. PC23. Complete the treatment by applying high factor sun creams to hydrate and

protect the area, PC24. Finish the treatment by returning the radio frequency machine to de-activated

mode.

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


84 | P a g e


PC25. ensure treatment advice and recommendations are accurate organisational requirements.

PC26. Take post-treatment photographs PC27. Clarify the client's understanding and expectation prior to commencement of



organization’s policies PC30. Provide specific after-process advice to the client






The user/individual on the job needs to know and understand: KB1 The structure, function, characteristics of skin KB2 Knowledge to prepare a Light/laser controlled area. KB3 Knowledge to Carry out skin analysis and any relevant tests to identify any

influencing factors KB4 Knowledge to Understand different skin types, colours, tones and textures KB5 Knowledge of treatment plan and intervals between treatment. KB6 Knowledge of Products, tools and equipment to suit client treatment needs,

skin types and conditions: KB7 Knowledge of use of a contact product medium with cosmetic radio frequency

treatments KB8 Knowledge to use and adapt the use of cosmetic radio frequency equipment to

suit different skin characteristics, body conditions and treatment objectives KB9 Knowledge of the physical effects created by cosmetic radio frequency

equipment KB10 Knowledge of how cosmetic radio frequency is measured and its relationship to

the electromagnetic spectrum KB11 Knowledge of cosmetic radio frequency and tissue interaction KB12 Knowledge of the difference between monopolar, bipolar and tripolar cosmetic

radio frequency KB13 Knowledge of the types of treatments that could be done with, or after,

cosmetic radio frequency treatments KB14 Knowledge of the use and limitations of products and equipment used for

cosmetic radio frequency treatments KB15 Knowledge of the anatomy and physiology of the face and body KB16 Knowledge of possible contra-actions KB17 Knowledge of the types of post-treatment products KB18 Knowledge of the advice and recommendations on products and service KB19 Knowledge of Treatment objectives


85 | P a g e


• fine lines and wrinkles reduction • skin conditionimprovement • body contouring • tightening facial skin • improved appearance of cellulite • circumference reduction




















86 | P a g e










87 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N0120





BWS/N9002 Maintain health and safety at the workplace

88 | P a g e



--------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about maintaining a safe and hygienic environment at the work area to reduce potential risks to self and others.


89 | P a g e


Unit Code BWS/N9002

Unit Title (Task) Maintain health and safety at the workplace

Description Maintain a safe and hygienic environment at the work area

Scope This unit/task covers the following: • Maintain health and safety at the workplace


Element Performance Criteria Maintain health and safety at the workplace

To be competent, the user/individual on the job must be able to: PC1. Set up and position the equipment, chemicals, products and tools in the work

area to meet legal, hygiene and safety requirements PC2. Clean and sterilize all tools and equipment before use PC3. Maintain one's posture and position to minimize fatigue and the risk of injury PC4. Dispose waste materials in accordance to the industry accepted standards PC5. Maintain first aid kit and keep oneself updated on the first aid procedures PC6. Identify and document potential risks and hazards in the workplace PC7. Accurately maintain accident reports PC8. Report health and safety risks/ hazards to concerned personnel PC9. Use tools, equipment, chemicals and products in accordance with the

organization's guidelines and manufacturers’ instructions Knowledge and Understanding (K) A. Organizational


The user/individual on the job needs to know and understand: KA1. Organization’s policies and procedures to address risks and hazards KA2. Health and safety requirements in the organization


The user/individual on the job needs to know and understand: KB1. Contra-indications related to various treatments KB2. Process and products to sterilize and disinfect equipment/ tools KB3. Manufacturer’s instructions related to equipment and product use and

cleaning KB4. Knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions in the use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


90 | P a g e


Skills (S)


Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers’ discussions in the call logs SA4. write memos and e-mail to customers, co-workers, and vendors to provide






















91 | P a g e


Analytical Thinking

The user/individual on the job needs to know and understand how to: SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business




92 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N9002



Industry Sub-sector Beauty &Salons Last reviewed on


BWS/N9003 Create a positive impression at the workplace

93 | P a g e



--------------------------------------------------------------------------------------------------------------------------------------

Overview

This OS unit is about personal grooming and behaviour to execute tasks as per the organization’s standards and create a positive impression at the workplace.


94 | P a g e


Unit Code BWS/N9003

Unit Title (Task) Create a positive impression at the workplace

Description Personal grooming and behaviour to execute tasks as per the organization’s standards and create a positive impression at the workplace

Scope

This unit/task covers the following: • Appearance and Behaviour • Task execution as per organization’s standards • Communication and Information record


Element Performance Criteria Appearance and Behavior

To be competent, the user/individual on the job must be able to: PC1. Maintain good health and personal hygiene PC2. Comply with organisation's standards of grooming and personal behavior PC3. Meet the organisation's standards of courtesy, behavior and efficiency PC4. Stay free from intoxicants while on duty PC5. Wear and carry organisation’s uniform and accessories correctly and smartly

Task execution as per organization’s standards

To be competent, the user/individual on the job must be able to: PC6. Take appropriate and approved actions in line with instructions and guidelines PC7. Record details related to tasks, as per procedure PC8. Participate in workplace activities as a part of the larger team PC9. Report to supervisor immediately in case there are any work issues PC10. Use appropriate language, tone and gestures while interacting with clients

from different cultural and religious backgrounds, age, disabilities and gender Communication and Information record

To be competent, the user/individual on the job must be able to: PC11. Communicate procedure related information to clients based on the sector’s

code of practices and organisation’s procedures/ guidelines PC12. Communicate role related information to stakeholders in a polite manner and

resolve queries, if any PC13. Assist and guide clients to services or products based on their needs PC14. Report and record instances of aggressive/ unruly behavior and seek assistance PC15. Use communication equipment (phone, email etc) as mandated by your

organization PC16. Carry out routine documentation legibly and accurately in the desired format PC17. File routine reports and feedback PC18. Maintain confidentiality of information, as required, in the role



The user/individual on the job needs to know and understand: KA1. Importance of personal health and hygiene KA2. Organization's standards of grooming and personal behavior KA3. Organization's standards related to courtesy, behavior and efficiency KA4. Ill-effects of intoxicants and potential actions at workplace KA5. Items of uniform & accessories and correct method of wearing/ carrying them KA6. Reporting/ recording formats and protocol for documentation KA7. Kinds of work issues that may arise and reporting structure KA8. Code of practices and guidelines relating to communication with people KA9. Organization's requirements for recording and retaining information

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


95 | P a g e





Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read about new products and services with reference to the organization and

also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and

product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions

(FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the





Plan and Organize The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents


SB3. manage relationships with customers who may be stressed, frustrated,


The user/individual on the job needs to know and understand: KB1. Ability to speak, read and write in the local vernacular language and English KB2. Appropriate verbal and non-verbal cues while dealing with clients from

different cultural, religious backgrounds, age, disabilities and gender KB3. Different formats on which information is to be recorded KB4. Importance to maintain security and confidentiality of information KB5. Kinds of communication equipment (email, phone etc) available and their

effective use KB6. Selling/ influencing techniques to provide additional services/ products to

clients


96 | P a g e


confused, or angry SB4. build customer relationships and use customer centric approach









97 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N9003



Industry Sub-sector Beauty and salons Last reviewed on

Occupation Skin care Services Next review date

BWS/N9005 Consult and advice clients

98 | P a g e



-------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about addressing client needs through consultation and advise on the range of treatments and therapies


99 | P a g e


Unit Code BWS/N9005

Unit Title (Task) Consult and advise clients

Description Address client needs through consultation and advise on the range of treatments and therapies.

Scope This unit/task covers the following: • Consult and advise clients


Element Performance Criteria Consult and advise clients

To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the organization PC2. Identify the client needs for services and products taking into account factors

that may limit or affect the choice PC3. Analyse the treatment area, visually and carry out necessary tests PC4. Consult the client by questioning to identify contra-indications to products and

provide recommendations for treatments that are suitable to the client PC5. Define a suitable treatment plan to meet the client’s needs PC6. Confirm to the client the pricing and duration of service and products and

address client queries PC7. Communicate effectively with the client to maintains clients goodwill trust PC8. Clarify the client's understanding and expectation prior to commencement of

treatment PC9. Provide after care advice and recommendations to the client PC10. Record the client and treatment details accurately and store information

securely in line with the organization’s policies Knowledge and Understanding (K) A. Organizational





The user/individual on the job needs to know and understand: KB1. knowledge of basic ailments, contraindications, contra actions, treatment

plans KB2. knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions in the use of products, fire precautions, hygiene practice, disposal of waste, environmental protection

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


100 | P a g e

























101 | P a g e







102 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N9005





BWS/N9006 Promote and sell services and products

103 | P a g e



-------------------------------------------------------------------------------------------------------------------------------------

Overview This OS unit is about promoting products and services to clients through consultation and advice on the range of treatments and products offered by the organization.


104 | P a g e


Unit Code BWS/N9006

Unit Title (Task) Promote and sell services and products

Description Promote products and services to address client needs through consultation and advise on the range of treatments and products

Scope This unit/task covers the following: • Promote and sell services and products


Element Performance Criteria Promote and sell services and products

To be competent, the user/individual on the job must be able to: PC1. Greet clients when they enter the retail outlet and direct them to the counter

based on their needs PC2. Identify the client needs for services and products taking into account factors

that may limit or affect the choice PC3. Analyse the treatment area, visually and carry out necessary tests PC4. Consult the client by questioning to identify contra-indications to products

and provide recommendations for treatments that are suitable to the client PC5. Provide product, promotion, and pricing information as per clients’

requirements and address client queries PC6. Define a suitable treatment plan to meet the client’s needs PC7. Communicate effectively with the client to maintains clients goodwill trust PC8. Clarify the client's understanding and expectation prior to commencement of

treatment or sale of product PC9. Maintain a client database by inputting client profiles and updates PC10. Make arrangements for the clients needing a refund or replacement of their

products based on company policy PC11. Assist in managing the product inventory and ordering products based on

inventory status PC12. Assist in maintaining promotional database by inputting invoices and bill-back

data as per organization standards PC13. Set up and manage the display area of the range of products available in the

organization PC14. Label the displayed products clearly, accurately in alignment to the required

standards PC15. Provide after care advice and recommendations to the client PC16. Record the client and treatment details accurately and store information

securely in line with the center’s policies Knowledge and Understanding (K) A. Organizational





The user/individual on the job needs to know and understand: KB1. Knowledge of the latest promotional schemes on various products KB2. Knowledge of the manufacturers’ instructions related to products

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


105 | P a g e
















KB3. Knowledge of the basic mapping of the requirements with the products KB4. Awareness of the availability of stocks KB5. Knowledge of various products offered by the company KB6. Knowledge of the features and benefits of the company’s loyalty scheme KB7. Knowledge of the promotions and offers currently available KB8. Knowledge of the basic procedure for making reports and maintaining the

inventory and client database KB9. Knowledge of anatomy, physiology and pathology for treatments KB10. Knowledge of principles and practice of therapies KB11. Knowledge of basic ailments, contraindications, contra actions, treatment

plans KB12. Knowledge of applicable legislation relating to the workplace (for example

health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions in the use of products, fire precautions, hygiene practice, disposal of waste, environmental protection


106 | P a g e














107 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N9006





BWS/N9004 Manage and lead a team

108 | P a g e



-------------------------------------------------------------------------------------------------------------------------------------

Overview This NOS unit is about managing the team of professionals and helpers on day to day basis, ensuring their deployment, motivating them by involving them in various engagement initiatives at the work area, helping them improve the skills levels and managing their grievances in the best possible manner in order to maximize the people productivity.


109 | P a g e


Unit Code BWS/N9004 Unit Title (Task) Manage and lead a team

Description Manage the team of professionals and helpers on day to day basis, ensuring their deployment, motivating them by involving them in various engagement initiatives at the work area, helping them improve the skills levels and managing their grievances in the best possible manner in order to maximize the people productivity


• Manage and lead a team


Element Performance Criteria Manage and lead a team

To be competent, the user/individual on the job must be able to: PC1. ensure team is aware of the schedule and job expectations on a daily basis PC2. involve team in regular meetings to communicate information intended for

them PC3. ensure communication to team on any changes in policies/ processes by the

organization through required verbal/ written mechanisms PC4. ensure participation of team in various engagement initiatives organized by

the organization PC5. council and address issues among team for any work related issues PC6. support the centre manager the deployment of team as per guest schedule

and the organizational norms and guidelines PC7. ensure periodic training of team support the team by delivering trainings PC8. share knowledge of processes, techniques, therapies and products with the

team to enhance their skill levels PC9. provide feedback to the centre manager pertaining to performance appraisals

of team Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the organization and its processes)

The user/individual on the job needs to know and understand: KA1. Organization’s standards of performance and sequence of services KA2. Relevant HR Policies and Processes followed by the organization


The user/individual on the job needs to know and understand: KB1. Knowledge of roster norms and guidelines KB2. How and when to measure performance of the team members KB3. How to share feedback with team members KB4. Applicable legislation relating to the workplace (for example health and

safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection)

Nat

iona

l Occ

upat

iona

l Sta

ndar

d


110 | P a g e
























111 | P a g e








112 | P a g e


NOS Version Control

Back to Top

NOS Code BWS/N9004






113 | P a g e

Annexure

Nomenclature for QP and NOS Qualifications Pack

[ABC]/ Q 0101

Occupational Standard An example of NOS with ‘N’

[ABC] / N 0101

9 characters

BWS

QP number (2 numbers)

Q denoting Qualifications Pack Occuptaion (2 numbers)

9 characters

BWS

OS number (2 numbers)

Back to top…

Occuptaion (2 numbers)

N denoting National Occupational Standard


114 | P a g e

The following acronyms/codes have been used in the nomenclature above:

Sub-sector Range of Occupation numbers

Skincare services 0101 – 0109 Haircare services 0201 – 0212 Makeup services 0301 - 0306 Nailcare services 0401 - 0406 Aesthetic dermatology services 0501 - 0504 Training academy services 0601 – 0606 Tattoo services 0701 – 0705 Assessment services 0801 - 0802

Sequence Description Example

Three letters Beauty and Wellness BWS Slash / /

Next letter Whether QP or NOS N

Next two numbers Occupation code 01

Next two numbers OS number 01


115 | P a g e

CRITERIA FOR ASSESSMENT OF TRAINEES


Qualification Pack BWS/Q0106

Sector Skill Council Beauty and Wellness Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of mark for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack, every trainee should score a minimum of 65% in every NOS 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessmen the balance NOS's to pass the Qualification Pack 7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

Marks Allocation

Assessment outcomes

Assessment Criteria for outcomes

Total Marks (1900 + 100) Out Of Theory Skills

Practical

1. BWS/N9001 (Prepare and maintain work area)

PC1. Ensure that environmental conditions are suitable for the client and the treatment to be carried out in a hygiene and safe environment

100

15 3 12

PC2. Select suitable equipment and products required for the treatment

19 5 14

PC3. Set up the equipment and prepare the products for treatments in adherence to the salon procedures and product/ equipment guidelines

20 4 16

PC4. Place the products in the

trolley for the treatment 12 2 10


116 | P a g e

PC5. Sterilize, disinfect and

place the tools on the tray

14 4 10

PC6. Dispose waste materials in adherence to the salon's and industry requirements

10 2 8

PC7. Store records, materials and equipment securely in line with thesalon’s policies

10 2 8

Total 100 22 78 2. BWS/N 0107

(Prepare Facial Electrotherapy)

PC1. Adhere to the health and safety standards laid out by the manufacturer and organization

100

5 1 4

PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing

5 1 4

PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests

5 1 4


5 1 4

PC5. Consult with clients on background, medical history etc with consent form

5 1 4

PC6. Carry out facial electrotherapy to improve facial and skin condition using direct high frequency, galvanic, EMS, microcurrent and lymphatic drainage equipment.

9 1 8

PC7. Electro Muscle Stimulator (EMS) • Use Electro Muscle

Stimulator (EMS) on

9 1 8


117 | P a g e

the motor points of the facial muscles.

• Constantly monitoring the intensity of frequency , the time and comfort of the client through out the procedure

PC8. lymphatic drainage equipment Ventouse • Choose the

appropriate size and type of Ventouse

• Choose and use the correct strokes and amount of suction in towards the lymph nodes

9 1 8

PC9. Galvanic • To perform application

of desincrustation /iontophoresis gel/solution

• To know Galvanic electrode preparation

• To know Maintenance of galvanic electrodes

9 1 8

PC10. High-frequency • To perform Direct

high-frequency method

• To perform Indirect high-frequency method

• To know Maintenance of high frequency electrodes

9 1 8

PC11. Micro current • To perform application

of micro current with appropriate lubricant

• intensity and frequency following manufacturer’s instructions,

• Maintenance of micro current electrodes

9 1 8

PC12. Ultra sonic facial unit to perform application of ultrasonic for facial rejuvenation and improve skin conditions

9 1 8


118 | P a g e


5 1 4


5 1 4


4 1 3

PC15. Provide specific after-

process advice to the client

4 1 3

Total 100 16 84 3. BWS/N 0110

(Perform Micro Derma abrasion to improve skin condition)

PC1. Sanitize your hands and wear suitable gloves prior to treatment

100

3 1 2

PC2. Maintain hygiene and

safety throughout the treatment.

3 1 2

PC3. Cleanse and prepare the treatment ensuring it is clean, oil-free and shaven according to treatment objectives

3 1 2

PC4. set the microdermabrasion systems and variables according to manufacturer's instructions

5 1 4

PC5. ensure the client is explained about the physical sensation created while the equipment being used

5 1 4

PC6. Select the vacuum pressure according to the client skin conditions and required treatment plan.

10 2 8

PC7. Ensure the hand piece is used at the correct angle and pressure according to treatment techniques

10 2 8


119 | P a g e

PC8. Carry out skin analysis and relevant tests 5 1 4

PC9. Carry out a test patch

following manufacturer’s instructions.

5 1 4

PC10. Select a suitable treatment plan based on the result of skin / patch test.

5 1 4

PC11. Adjust machine systems

and variables according to area being treated

7 1 6

PC12. Select and perform the intensity, speed and direction of stroke according to the client skin conditions and required treatment plan.

7 1 6

PC13. Adapt your techniques

according to treatment objectives

4 1 3

PC14. Complete the treatment by applying high factor sun creams to hydrate and protect the area,

3 1 2


5 1 4


5 1 4


3 1 2


3 1 2

PC19. Provide specific after-process advice and home care recommendations to the client

5 1 4

Total 100 21 79

4. BWS/N 0108 PC1. Adhere to the health and

safety standards laid out 100 10 2 8


120 | P a g e

(Perform Epilation services)

by the manufacturer and organization


10 2 8


10 2 8


10 2 8

PC5. To perform electrical epilation using various techniques. • Short wave diathermy • Galvanic epilation • Blend method

10 2 8

PC6. Insert the needle into the

hair follicle with regard to depth and angle

10 2 8


10 2 8


10 2 8


10 2 8



10 2 8

Total 100 20 80 5. BWS/N 0111

(Provide Cosmetic Skin Peel

PC1. Adhere to the health and safety standards laid out by the manufacturer and

100 2 1 1


121 | P a g e

treatment) organization


2 1 1


2 1 1

PC4. Get filled consultation card by the client 2 1 1

PC5. carry out a test patch following manufacturer’s instructions, if necessary for the product used

2 1 1

PC6. take pre-treatment hi quality photographs of the areas to be treated consistently.

3 1 2

PC7. Advice on suitable pre-treatment relevant to their skin type and Fitzpatrick skin scale to ensure their skin is balanced and hydrated in sufficient time prior to treatment

5 1 4


3 1 2


3 1 2

PC10. Carry out cosmetic skin peel treatments, 6 1 5

PC11. Provide suitable protective clothing to the client and ensure the eyes kept closed throughout treatment

3 1 2


122 | P a g e

procedure.

PC12. Safely use products and materials throughout the treatment to meet manufacturers’ instructions for the area being treated and the type of peel.

3 1 2

PC13. Prepare the treatment area with suitable pre cleansing procedures , products and techniques to ensure the skin is prepared for the peeling

4 1 3

PC14. Apply the peel systematically in the directions following the manufacturer’s instruction.

5 1 4

PC15. Ensure even application of the peel avoiding dripping and overloading in skin folds.

5 1 4

PC16. Adjust the duration and intensity of the treatment to suit the client’s Fitzpatrick skin scale, skin type, skin condition, type of peel agreed and manufacturer’ instructions

7 1 6

PC17. Re-apply the peel if necessary following the safety guidelines of the manufacturers instructions.

3 1 2

PC18. Monitor the client’s

skin reaction throughout the treatment

5 1 4

PC19. Discontinue treatment

when contra-actions occur.

3 1 2

PC20. Remove the product systematically in the specified directions following manufacturers instructions.

3 1 2

PC21. Neutralize the skin after the required time has passed, following manufacturers

3 1 2


123 | P a g e

instructions

PC22. Apply a suitable post treatment product/sun screen on the treated area following manufacturers instructions to aid in healing and protecting the skin.

3 1 2


3 1 2


3 1 2


3 1 2


3 1 2


3 1 2

PC28. Give written aftercare procedures to the client with the organization’s policies

5 1 4



3 1 2

Total 100 29 71 6. BWS/N 0112

(Provide Cosmetic Skin Needling treatment)


100 3 1 2


124 | P a g e


3 1 2


3 1 2

PC4. Perform topical anesthetic skin sensitivity test prior to the treatment following manufacturers instructions, take pre-treatment hi quality photographs of the areas to be treated consistently.

5 1 4

PC5. Advice pre –treatment use of topical vitamins, two weeks before commencing of treatment to improve the health of the skin.

6 1 5


3 1 2


5 1 4

PC8. Carry out cosmetic skin needling treatments 8 1 7

PC9. Provide suitable protective clothing to the client and ensure the eyes kept closed throughout treatment procedure.

3 1 2

PC10. Safely use products and materials throughout the treatment to meet manufacturers’

3 1 2


125 | P a g e

instructions for the area being treated and the type of peel.

PC11. Ensure all needle units are irradiated 3 1 2

PC12. Ensure all tools and equipment are cleaned using the correct methods

3 1 2

PC13. Ensure a new needle unit is used for each client at each treatment following manufacturer’s instructions

3 1 2

PC14. Clean the treatment area with a suitable anti bacterial cleanser and topical anaesthetic

3 1 2

PC15. Select and use the correct needle size for the skin condition and problem being treated to meet manufacturer’s instructions

5 1 4

PC16. Apply the micro needle technique systematic ally in the directions following the manufacturers instruction.

5 1 4

PC17. adjust the intensity and duration of the treatment to suit the client’s skin characteristics, treatment objectives and personal tolerance level

5 1 4

PC18. Monitor the client’s skin

reaction throughout the treatment

5 1 4



3 1 2

PC20. Apply a suitable soothing post treatment product/sun screen on the treated area following manufacturers instructions to aid in healing and protecting

3 1 2


126 | P a g e

the skin.


3 1 2


3 1 2


3 1 2


3 1 2


3 1 2

PC26. Give written aftercare procedures to the client 5 1 4

Total 100 26 74 7. BWS/N0113

(Provide micro pigmentation to enhance facial features)


100

2 1 1


2 1 1


2 1 1

PC4. Perform topical

anesthetic skin sensitivity test prior to the

2 1 1


127 | P a g e

treatment following manufacturers instructions,

PC5. take hi quality photographs of the areas to be treated at various stages as an evidence.

2 1 1


3 1 2


5 1 4

PC8. Carry out

micropigmentation to enhance facial features.

3 1 2


3 1 2


4 1 3



3 1 2


4 1 3

PC14. mark out the areas to be treated and agree the design with the client.

5 1 4


128 | P a g e

PC15. Select and use the correct needle size/configuration according to the required desired effect following manufacturer’s instructions

5 1 4

PC16. Fill the needle ensuring no damage and contamination to the needle.

5 1 4

PC17. Choose colour pigments in accordance to the required effect and objective, matching the skin characteristics and tone.

5 1 4

PC18. Perform and use correct implantations technique to create the desired effect.

5 1 4

PC19. Manipulate the skin, to meet the needs of the implantation techniques

5 1 4

PC20. Handle the hand piece with correct angle , pressure and speed to achieve the desired effect.

3 1 2



3 1 2



3 1 2


3 1 2

PC24. Take post-treatment hi

quality photographs of the areas

3 1 2

PC25. Clarify the client's understanding and expectation prior to commencement of

3 1 2


129 | P a g e



3 1 2


3 1 2


5 1 4


Total 100 29 71 8. BWS/N0114

(Provide removing or fading pigments/tattoo using Q Switched Laser)


100

3 1 2

PC2. Consult client and obtain client’s consent in a form 3 1 2


3 1 2


3 1 2

PC5. Perform topical anesthetic skin sensitivity test prior to the treatment following manufacturers instructions, take hi quality photographs of the areas to be treated at various stages as an

5 1 4


130 | P a g e

evidence.


3 1 2


3 1 2

PC8. Carry out Removing or

fading tattoos using Q Switched laser systems

5 1 4

PC9. Identify and analyse the client's medical history, skin classification, pigment colours, type of tattoo and the type of pigment to be removed

5 1 4


3 1 2

PC11. Safely use products and materials throughout the treatment to meet manufacturers’ instructions for the area being treated and the type of peel

3 1 2

PC12. Carry out a patch test. 3 1 2


3 1 2

PC14. mark out the areas to be treated and agree the design with the client.

3 1 2

PC15. Clarify the client's understanding and expectation prior to commencement of treatment explaining

3 1 2


131 | P a g e

the physical sensation and appearance created by the treatment and the need for post-treatment care

PC16. illuminate the area to

be treated to ensure maximum visibility

3 1 2

PC17. ensure to shave and dry the treatment area before commencing treatment.

3 1 2

PC18. Mark out To clearly

identify the treatment area

3 1 2

PC19. carry out cooling methods 3 1 2

PC20. set the equipment and variables according to specifications to achieve the desired result.

3 1 2

PC21. Work systematically and apply the laser at a correct angle on the treatment area

3 1 2



3 1 2



3 1 2


3 1 2



3 1 2


3 1 2


132 | P a g e


3 1 2

PC28. Finish the treatment and

return the equipment to stand by mode.

3 1 2

PC29. Ensure the treated area

is cooled, soothed and dressed

2 1 1


2 1 1


3 1 2


Total 100 32 68 9. BWS/N0115

(Provide Body electrotherapy to improve body condition)


100

5 1 4


5 1 4

PC3. Use suitable consultation

techniques to identify treatment objectives.

5 1 4

PC4. Carry out skin analysis and relevant tests sanitising your hands prior to treatment

7 1 6

PC5. Perform skin test to

identify the suitability for the treatment planned.

7 1 6

PC6. Carry out body analysis and relevant tests 5 1 4

PC7. Select products, tools and equipment to suit client treatment needs, body types and conditions (Endomorph Mesomorph Ectomorph,

8 2 6


133 | P a g e

cellulite , poor muscle tone , sluggish circulation , blemished/congested skin


5 1 4


8 2 6

PC10. Carry out body electrotherapy to improve facial and skin condition using (direct high frequency unit, galvanic unit,faradic unit, microcurrent unit gyrator massager, vacuum suction, Electro Muscle Stimulator (EMS) Microcurrent unit Lymphatic drainage equipment)

8 2 6

PC11. Perform body electrotherapy using the applicator and accessories on the body following manufacturers' instructions

7 2 5

PC12. Perform body electrotherapy to treat (Cellulite ,Poor muscle tone, Sluggish circulation, Uneven skin texture, improve skin and body condition, improve contour and muscle condition , lymphatic drainage , relaxation )

7 2 5

PC13. adjust the intensity and 7 2 5


134 | P a g e

duration of the treatment to suit the client’s body condition treatment area and objectives and personal tolerance level


4 1 3


4 1 3


4 1 3



4 1 3

Total 100 23 77 10. BWS/N0116

(Provide advanced electrical techniques to Treat skin imperfection)

PC1. Obtain the client’s Consent in a form

100

3 1 2

PC2. Obtain high quality

Photographs of the area to be treated

3 1 2


3 1 2


3 1 2

PC5. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests form- sign it off

3 1 2

PC6. Perform topical

anesthetic skin sensitivity test prior to the

5 1 4


135 | P a g e

treatment following manufacturers instructions, take hi quality photographs of the areas to be treated at various stages as an evidence.


3 1 2


5 1 4

PC9. Carry out

micropigmentation to enhance facial features.

5 1 4


3 1 2


3 1 2



3 1 2


3 1 2

PC15. Select and use the correct needle size/configuration according to the

5 1 4


136 | P a g e

required desired effect following manufacturer’s instructions

PC16. Fill the needle ensuring no damage and contamination to the needle..

5 1 4

PC17. Perform and use correct

technique to achieve the desired effect.

5 1 4

PC18. Illuminate and magnify

the treatment area for good visibility.

3 1 2

PC19. Work systematically to treat skin imperfections 5 1 4



5 1 4



3 1 2

PC22. Apply a suitable soothing post treatment product/sun screen or sterile dressing relevant to the skin imperfections treated area following manufacturers instructions to aid in healing and protecting the skin.

5 1 4



3 1 2


3 1 2


2 1 1

PC26. Record the therapy accurately and store 2 1 1


137 | P a g e

information securely in line with the organization’s policies


3 1 2


Total 100 28 72 11. BWS/N0117

(Understand Chemistry of hair and beauty products)

PC1. To Understand the chemistry of active ingredients in hair and beauty products

100

50 10 40

PC2. TO Understand the effects and safe use of active ingredients in hair and beauty products

50 10 40

Total 100 20 80 12. BWS/N0118

(Knowledge of dermatology and Physiology of ageing)

PC1. Adhere to the health and safety standards laid out by the organization

100

4 1 3

PC2. Identify the client needs for services and products taking into account factors that may limit or affect the choice

6 1 5

PC3. Analyse the skin, visually

and carry out necessary tests

6 1 5

PC4. Consult the client by questioning to identify contra-indications to skin and and provide recommendations for treatments that are suitable to the client

6 1 5

PC5. Define a suitable

treatment plan to meet the client’s needs

6 1 5

PC6. Confirm to the client the

pricing and duration of service and products and

6 1 5


138 | P a g e

address client queries

PC7. Communicate effectively with the client to maintains clients goodwill trust

6 1 5


6 1 5

PC9. Provide after care advice

and recommendations to the client

6 1 5

PC10. Record the client and treatment details accurately and store information securely in line with the organization’s policies.

6 1 5

PC11. Know the structure and

functions of the skin, hair and nails

7 1 6

PC12. Know the diseases and

disorders of the skin, hair and nails

7 1 6

PC13. Understand the nature of ageing. 7 1 6

PC14. Understand the causes

and effects of ageing of the skin

7 1 6

PC15. Understand the causes and effects of degenerative disorders as a result of the ageing process.

7 1 6

PC16. Understand how beauty therapy treatments and products may delay the ageing process

7 1 6

Total 100 16 84 13. BWS/N0119

(Perform Laser and Light treatment for hair removal and skin rejuvenation)


100

8 1 7

PC2. Position self and client

throughout treatment to ensure privacy, comfort

8 1 7


139 | P a g e

and wellbeing


8 1 7

PC4. Recommend a suitable treatment plan to the client based on outcomes of skin and hair analysis

8 1 7

PC5. Select Products, tools and equipment to suit client treatment needs, hair types, skin types and condition:(protective eyewear, IPL/laser equipment)

10 2 8

PC6. select and provide and use personal protective equipment that should be worn by client and therapist during laser and light treatment for hair removal and skin rejuvenation.

8 1 7

PC7. Perform patch test and

record, accurately to plan the suitable treatment

8 1 7


10 1 9


8 1 7


8 1 7

PC11. Record the therapy accurately and store information securely in line with the

8 1 7


140 | P a g e

organization’s policies



8 1 7

Total 100 13 87 14. BWS/N0120

(Provide Cosmetic Radio Frequency Treatment)


100

3 1 2


3 1 2


3 1 2

PC4. Obtain client’s consent in a form 3 1 2

PC5. Recommend a suitable treatment plan to the client based on outcomes of skin and hair analysis.

3 1 2

PC6. Select Products, tools and equipment to suit client treatment needs, hair types, skin types and condition.

3 1 2

PC7. Sanitize your hands and

wear suitable gloves prior to treatment

3 1 2

PC8. Maintain hygiene and

safety throughout the treatment.

3 1 2

PC9. Cleanse and prepare the treatment area. 3 1 2

PC10. Apply sufficient contact product/medium before commencing the treatment.

3 1 2

PC11. set the required settings and applicators on the cosmetic radio frequency system according to manufacturer's instructions

5 1 4

PC12. ensure the client is 3 1 2


141 | P a g e

explained about the physical sensation created while the equipment being used

PC13. Carry out skin analysis and relevant tests 3 1 2

PC14. Carry out thermal and tactile tests. 3 1 2

PC15. Select a suitable treatment plan based on the result of skin / patch test.

3 1 2

PC16. Adjust machine systems and applicators according to area being treated

3 1 2

PC17. Select the intensity and duration, according to the client skin type, body conditions and required treatment plan.

5 1 4

PC18. Ensure the applicators are in contact with the skin through out the treatment.

3 1 2

PC19. Adapt your techniques

according to treatment objectives.

3 1 2

PC20. Work methodically in moving in required direction of the treatment area.

8 2 6

PC21. Monitor the clients skin

reaction and any contra actions through out.

3 1 2

PC22. Discontinue, if adverse reaction occurs. 3 1 2

PC23. Complete the treatment by applying high factor sun creams to hydrate and protect the area,

3 1 2

PC24. Finish the treatment by returning the radio frequency machine to de-activated mode.

4 1 3


3 1 2

PC26. Take post-treatment 3 1 2


142 | P a g e

photographs


3 1 2


3 1 2


3 1 2



3 1 2

Total 100 30 70

15. BWS/N9002 (Maintain health and safety at the work place)

PC1. Set up and position the equipment, chemicals, products and tools in the work area to meet legal, hygiene and safety requirements

100

10 3 7

PC2. Clean and sterilize all

tools and equipment before use

10 3 7

PC3. Maintain one's posture and position to minimize fatigue and the risk of injury

10 3 7

PC4. Dispose waste materials in accordance to the industry accepted standards

12 2 10

PC5. Maintain first aid kit and

keep oneself updated on the first aid procedures

15 3 12

PC6. Identify and document

potential risks and hazards in the workplace

10 3 7

PC7. Accurately maintain accident reports 10 3 7

PC8. Report health and safety

risks/ hazards to concerned personnel

10 3 7

PC9. Use tools, equipment, chemicals and products in accordance with the salon's guidelines and

13 3 10


143 | P a g e

manufacturers’ instructions

Total 100 26 74 16. BWS/N9003

(Create a positive impression at the work place)

PC1. Maintain good health and personal hygiene

100

8 2 6

PC2. Comply with organisation's standards of grooming and personal behaviour

9 3 6

PC3. Meet the organisation's

standards of courtesy, behavior and efficiency

5 1 4

PC4. Stay free from intoxicants while on duty 6 1 5

PC5. Wear and carry organisation’s uniform and accessories correctly and smartly

6 1 5

PC6. Take appropriate and approved actions in line with instructions and guidelines

6 2 4

PC7. Record details related to tasks, as per procedure 5 2 3

PC8. Participate in workplace

activities as a part of the larger team

5 1 4

PC9. Report to supervisor

immediately in case there are any work issues

3 1 2

PC10. Use appropriate language, tone and gestures while interacting with clients from different cultural and religious backgrounds, age, disabilities and gender

7 2 5

PC11. Communicate procedure related information to clients based on the sector’s code of practices and organisation’s procedures/ guidelines

7 2 5

PC12. Communicate role

related information to stakeholders in a polite

7 2 5


144 | P a g e

manner and resolve queries, if any

PC13. Assist and guide clients

to services or products based on their needs

4 1 3

PC14. Report and record instances of aggressive/ unruly behavior and seek assistance

4 1 3

PC15. Use communication equipment (phone, email etc) as mandated by your organization

4 1 3

PC16. Carry out routine documentation legibly and accurately in the desired format

4 1 3

PC17. File routine reports and feedback 4 1 3

PC18. Maintain confidentiality

of information, as required, in the role

6 2 4

Total 100 27 73 17. BWS/N9005 (Consult and advise clients)

PC1. Adhere to the health and safety standards laid out by the organization

100

6 1 5


12 2 10

PC3. Analyse the treatment

area, visually and carry out necessary tests

10 2 8

PC4. Consult the client by questioning to identify contra-indications to hair care products and provide recommendations for treatments that are suitable to the client

12 2 10



10 2 8

PC6. Confirm to the client the pricing and duration of service and products and address client queries

10 2 8

PC7. Communicate effectively

with the client to maintains clients

10 2 8


145 | P a g e

goodwill trust


10 2 8

PC9. Provide after care advice

and recommendations to the client

10 2 8

PC10. Record the client and treatment details accurately and store information securely in line with the organization’s policies

10 2 8

Total 100 19 81

18. BWS/N9006 (Promote and sell services and products)

PC1. Greet clients when they enter the retail outlet and direct them to the counter based on their needs

100

5 1 4


7 1 6

PC3. Analyse the treatment

area, visually and carry out necessary tests

5 1 4

PC4. Consult the client by questioning to identify contra-indications to products and provide recommendations for treatments that are suitable to the client

7 1 6

PC5. Provide product, promotion, and pricing information as per clients’ requirements and address client queries

9 1 8



5 1 4

PC7. Communicate effectively with the client to maintains clients goodwill trust

7 1 6

PC8. Clarify the client's understanding and expectation prior to commencement of

7 1 6


146 | P a g e

treatment or sale of product

PC9. Maintain a client database by inputting client profiles and updates

5 1 4

PC10. Make arrangements for the clients needing a refund or replacement of their products based on company policy

7 1 6

PC11. Assist in managing the product inventory and ordering products based on inventory status

7 1 6

PC12. Assist in maintaining promotional database by inputting invoices and bill-back data as per organization standards

7 1 6

PC13. Set up and manage the display area of the range of products available in the organization

9 1 8

PC14. Label the displayed products clearly, accurately in alignment to the required standards

7 1 6

PC15. Provide after care advice and recommendations to the client

7 1 6

PC16. Record the client and treatment details accurately and store information securely in line with the organization’s policies

7 1 6

Total 100 16 84

19. BWS/N9004 (Manage & lead a team)

PC1. Ensure the team is aware of the schedule and job expectations on a daily basis

100

10 2 8

PC2. Involve the team in regular meetings to communicate information intended for them

10 2 8

PC3. Ensure communication to

the team on any changes in policies/ processes by

20 10 10


147 | P a g e

the organization through required verbal/ written mechanisms

PC4. Ensure participation of the team in various engagement initiatives organized by the organization

10 8 2

PC5. Counsel and address issues among the team for any work related issues

10 2 8

PC6. Support the centre manager the deployment of the team as per client schedule and the organizational norms and guidelines

10 2 8

PC7. Ensure periodic training of the team and support the team by delivering trainings

10 2 8

PC8. Share knowledge of processes, techniques, therapies and products with the team to enhance their skill levels

10 1 9

PC9. Provide feedback to the centre manager pertaining to performance appraisals of the team

10 2 8

Total 100 31 69

Contents · 7. BWS/N0113 Provide micro pigmentation to enhance facial features 8. BWS/N0114 Provide...

Documents

Transcript of Contents · 7. BWS/N0113 Provide micro pigmentation to enhance facial features 8. BWS/N0114 Provide...