69-72.docx

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A STUDY OF CUSTOMER SATISFACTION TOWARDS ASPA BANDSONS AUTO PVT LTD IN AMRAVATI CITY APPENDIX Questionnaire Dear Respondents, I am student of MBA Second year , Currently working on the topic A study of customer satisfaction towards Aspa Bandsons Auto Pvt Ltd in Amravati city”. I will be highly obliged if you can spare a few minut es in answering the questions mentioned below. I assure you that the information p rovided herein will be kept confidential & will be used for research work only. Thanking You, Mukta Alaspure MBA II year _________________________________________________________________ ____ Questions: 1. Name (optional) 2. Designation 3. Gender: a) Male b) Female 4. Age: a) 25-35 b) 36-45 c) 46-55 d) 55-60 5. Income: a) Up to 15000 b) 15001 to 25000 c) 25001 to 35000 d) More than 45000 6. Occupation: a) Govt. Employee

Transcript of 69-72.docx

A STUDY OF CUSTOMER SATISFACTION TOWARDS ASPA BANDSONS AUTO PVT LTD INAMRAVATI CITYAPPENDIXQuestionnaireDear Respondents,I am student of MBA Second yea ! Cuent"y #o$%n& on t'eto(%c )A studyof customer satisfaction towards Aspa Bandsons Auto Pvt Ltd in Amravati city*I #%""+e '%&'"y o+"%&ed %f you can s(ae a fe# m%nutes %n ans#e%n& t'e ,uest%onsment%oned +e"o#* I assue you t'at t'e %nfomat%on (o-%ded 'ee%n #%"" +e $e(tconf%dent%a" . #%"" +e used fo eseac' #o$ on"y*Tan!in" #ou,$u!ta A%aspure$BA II year&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&Questions'() Name *optiona%+,) Desi"nation-) .ender' a+ $a%e /+ 0ema%e1) A"e' a+ ,23-2 /+ -4312c+ 14322 d+ 223452) Income' a+ 6p to (2555 /+ (255( to ,2555c+ ,255( to -2555 d+ $ore tan 125554) 7ccupation' a+ .ovt) Emp%oyeec+ Private 8ervicemen/+ Businessmend+ 7ter ProfessionDepartment of Business Administration & Research, S.S.G.M.C.E. ShegaonPage 6A STUDY OF CUSTOMER SATISFACTION TOWARDS ASPA BANDSONS AUTO PVT LTD INAMRAVATI CITY9) Do you ave own :ar;a+ #es /+ NoIf yes ten, u!i Brand avin" reasona/%e cost on teir Product;a+ E?treme%y a"ree/+ A"reec+ Disa"ree@) u!icar/a+ Best 8ervice/+ .oodc+ Avera"ed+ Need Improvement(@) Dat is your e?pectation a/out 8owroom of $aruti 8u>u!i car/a+ After sa%e service sou%d /e freAuent/+ :R$c+ 8ervicin" sou%d /e up to yourd+ A%% spare parts sou%d /e avai%a/%e,5) .ive your su""estion if any'&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&Department of Business Administration & Research, S.S.G.M.C.E. Shegaon Page !$