January 2017

67 No. 1

watchyourbuck.com

facebook.com/CentralTexasBBB @CentralTexasBBB

youtube.com/CentralTexasBBB

@CentralTexasBBB

@CentralTexasBBB

Austin • Bryan • Corpus Christi • Fort Worth • Laredo • Permian Basin • San Antonio • Victoria • Waco

BBB has big plans for you in 2017The times they are a-changin'. Your BBB will continue to advance marketplace trust in new and creative ways in 2017. Here are some things to look out for in the new year.

IMPROVED BBB COMMUNICATIONS

TRUST TALK MAGAZINE NEW LOCATION, SAME BBB

WIDER PRESENCE IN 105 COUNTIES

NEW BBB BUSINESS PROFILES DESIGN

You answered, and we listened. Your BBB studied the 2016 BBB Accredited Business Survey results and crafted a new communications strategy that ensures you are getting the relevant and business-focused information you need to take your business to the next level. Expect more engaging email communications and monthly Business Intelligence Reports to keep up-to-date on your BBB Business Profile's performance.

Your BBB is phasing out Trust Talk the newsletter and introducing Trust Talk Magazine in 2017. Trust Talk Magazine will be packed with information on making the most of your BBB Accreditation, news stories relevant to you and improving your business and region specific announcements. Watch your mailbox for Trust Talk Magazine's first issue in March.

In March, BBB's Corporate Office is moving. We're saying goodbye to 1005 La Posada Drive, Austin, TX 78752 and moving into our new home at 1805 Rutherford Lane, Ste. 100, Austin, TX 78754.

In 2017, your BBB is committed to making sure our mission and vision is broadcast through all 105 counties in our service area. Our Communications Team works with local media to raise awareness about BBB and trustworthy businesses like yours. New BBB Business Profiles are being rolled out to

all BBB Accredited Businesses. This new design optimizes the user's experience and makes it easier for potential customers to seek out information on BBB Accredited Businesses —whether they are using a mobile device, tablet, or desktop computer. Want to see what your new BBB Business Profile looks like? Just visit bbb.org and type your name into the search bar.

YOUR AD HERE

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ACCREDITEDBUSINESS

AUSTIN58 TaxesA-J Leasing Co IncA.A. Construction L.L.C.AB Paint & DrywallAffordable Tree TrimmingAI United InsuranceAllstate Insurance - Richard HarperArlene Maze, RealtorAtreyu Custom RestorationAustech ComputersAustin All RoofAuto Detailing by Dub CoatesBaronet RealtyBig Boy's Collision Center, Inc.Bigham & Associates LLCBrenda Starr, RealtorBurcham Environmental Services, LLCC&L Movers, LLCCarlos Garcia Law, PCChynoweth ServicesCIC FinanceClayton Custom HomesContractors Insurance Services, LLCCrewLyn Contracting, LLCCustom Fashions by BarbaraCynthia L Graves DDSDani Whitacre - RealtorDental Auxiliary Service-Austin LLCDental Center of South AustinDenver's Towing LLCEastwood Exteriors, LLCEB's ServicesElectric Contractors, LLCElite Drywall, Inc.Eva Street PropertiesExacta Bookkeeping & Tax ServiceExpress Paintless Dent RemovalExtra Mile Movers IncFlores Painting & DrywallFrank's Automotive RepairG&J Seamless Rain GuttersGigantic Moving & Storage, LLCGrande Air SolutionsGutierrez Home Repair & WeldingGuzman Painting, Inc.Harlan Realty GroupHaye Dental Discount PlanHenry's Remodeling and RepairJDog Junk Removal & HaulingJet Quest, Inc.JMA FramingJMM Real Estate and Commercial

Development FBGLaser Lounge Med SpaLaw Office of Paul Matthew EvansLedesma Bookkeeping Service, LLCLevel Best Foundation Repair, Inc.Longhorn Fire And SafetyLuke's Barbell ClubMichalsky WoodshopModern Family DentistryMustang Equipment CompanyNext Step Business Solutions, LLCNoah's Ark Carpentry & SidingOrchard Mechanical, LLCPatient Engagement Solutions, LLCPCL PlumbingPhoenix Fire ProtectionPictoric Media Group, LLCPrecise Collision & Fine FinishesPrickly Pear Pet Care, LLCPros On Call, LLCPuroClean Property SaversRiata Ford, LTD.Ronnie Klein - Elite Texas PropertiesRubin Law FirmRunning Bear Production House, LLCS&Sons Home & Lawn Care

Maintenance Services, LLCSebastian LandscapesService Solutions of AustinSilo Glass Studio & GallerySmiling Dog Pet SittersSoCo CounselingStar Capital Roofing, LLC

SteelLocker Sports IncStonewalls Pizza Wings & ThingsTejas Elite CanineTetra Properties Inc

Texas Aloha Massage TherapyTexas Energy ExpertsThe Design Center of BastropThe Granite ManThe Habitat HeroesThe Kelly GroupThe Village Coin ShopThermal Jet Car WashTLC Lawn & MaintenanceToro LeonUber Homes, IncW&C Lawncare Co.Window Gang of Austin

BRYAN/COLLEGE STATION

A+ Air Services Heating & A/CA+ Walk In Bath TubsAl Meyer Ford, Inc.Allen DrywallBIC Homes, Inc.C&W Maintenance & RemodelingCentral Texas Spray FoamClinard's Tax & Bookkeeping, LLCCMM Global Inc.Direct Pest SolutionsElement Dental & OrthodonticsGrimms ConstructionGutters PlusIvy ConstructionJB Water WellsJC Contracting SolutionsK-9 Country InnM & J Tree ServiceMickey's Tint and Car AudioMontana Nelson ConcreteMontana Nelson Ready Mix, LLCPolk County TitlePrecision ConstructionRose of Sharon Home Health, IncS&S Concrete ServicesSnap Fitness 24-7Westwood Cinema 6

CENTROPLEX/WACOA+ Lawn ServiceAsset Management ServicesAzure Pools Of Central TexasBattle Creek Plumbing, LLCCen-Tex 24hr Road ServiceCentroplex Investors, Inc.Charlie's Lawn ServiceClear & Pure WaterClimate Control Heating AC &

RefrigerationDogspaw Mobile GroomingF and F TireGarner Optical, IncGlory Days AwardsGoebel High Performance TransmissionHood Service Company, LLCInsurance Arrow AgencyInsurance PlusJC Painting & Remodeling ServicesLynd Auto PartsM & Y Painting & RemodelingMountain Man WeldingPaceline Collision CenterPro IrrigationShady Lady Window TintingThe Mold Guys ExtremeTru Green Roofing & RestorationTX Metal Master, LLCValet Service of Waco LLC

CORPUS CHRISTI/VICTORIA

1st Choice Insurance AgencyAcres of Animals Boarding KennelAllen Dental GroupB H Contractors LLCBill's Pet Services & CremationBoots Swikert

CC Tire & Suspension, Inc.Champ's Driving SchoolCrossroads Inn & SuitesDo Right Cleaning Services, LLCEakins Electric CompanyGround EffectsGulf Coast Glass CoJ. Gallagher Asphalt MaintenceJohn Adrian PaintingJosefina D Villarreal CPAMorrison Insurance Group, PCPhillips RemodelingSam's Signs, LLCSun UpholsteryTapia Auto InsuranceVanessa's BridalWalter's Painting & Construction LLC

FORT WORTHBrasovan Group LLCCastillo Home Repairs & RemodelingDo Right Janitorial & SupplyMontana Construction & RemodelingOrange Elephant Roofing &

Construction, LLCSilvaire Heating and Air Conditioning

PERMIAN BASINAbernathy Custom Jewelry & RepairActs ContractorsB-Friendly Income Tax Services and

BookkeepingCreative Marketing NerdsCWA EnterpriseGoodfellas Construction and

RemodelingJoe Vasquez Painting ContractorPriscilla Contreras, RealtorRegeneration ServicesSherry G's Floral DesignStanley RV ParkSunny Day DisposalThe Body GalleryThe Garden of Eden Lawn Services &

LandscapeTree SpecialtiesWestern Truck Trailer & Welding, IncWestwind Transport Inc

SAN ANTONIO/LAREDO

3D Realty and Property ManagementA Woman’s Touch Lawn CareAdam's Leather Shop, LLCAdams Property DoctorsAffordable Handyman SolutionsAflac - Logan Mangold, Independent

AgentAlabama Tile & GraniteAlamo City GarageAlamo Custom RenovationsAlonso Excavation & Construction Co.

IncAssociated Appraisal & Claim ServiceBargain Warehouse OutletBenavidez Welding, LLCBetter Heating & Air ConditioningBig Tex Fire ProtectionBlair & Blair, P.C.Boerne Lawns and MoreBoerner's BloodhoundsCains Decorative ConcreteCallaghan Road Animal Hospital, PLLCCanine Couture Pet Spa & BoardingCecilia Cisneros, RealtorChampion Pest Service, Inc.Chavez & Sons PaintingCheryl E. Davis, DMD Family DentistryChina Grove Veterinarian ClinicClint G ReevesClinton W Falk DDSColchado ConstructionCremation San AntonioCustom Patio Solutions

CuStumm Design & Tees LLCDavco RestorationsDavison Plumbing CompanyDel Toro ConstructionDominion RenovationsElite Star Inspections, LLCFire Protection Consulting Group, LLCGonzalez Janitorial Services LLCHeimer Diesel and AutomotiveIcon Painting, LLCImpression Welding ServicesIn Full Light, LLCIn the Weeds Natural Skin CareJaime's Tire & MufflerJim Foster Construction Services, IncJohn J Allen Media ProductionsKeller Industries, IncL. Bingham Construction, LLCLara's Canine SolutionsM & J Family InsuranceM. Duran ConstructionMichael Glick Insurance AgencyMireles Roofing and RemodelingMSF Legacy, IncNetwork Alliance, LLCOutdoors Done RightOver The Top Window FashionsPablo Uresti, LawyerPilgrim Mortgage, LLCPinnacle Appliance RepairPinnacle Sign Team IncPleasanton Truck CompanyPool Renovations by Clint, LLCProlific IrrigationR & R Auto Dynamics, LLCR&M Flooring and RemodelingRBS XPRESS, LLCRE/MAX CorridorReliable Transportation Service, LLCRoberts Complete RestorationRoland Saenz A/C & HeatingRonald C. Trowbridge, DDSRum Runners FencingSan Antonio A2OSergeant Clutch Discount

Transmissions & Auto RepairShapeUp Homes IncSouthwest Fire ProtectionSt Isabel Home Health Inc.Stone Oak Quality PaintingStonewall Property GroupSV RoofingTaco TacoThe Bank of San AntonioThe Bank of San Antonio Insurance

Group, IncThe Bank of San Antonio Wealth

Advisors, LLCThe Pool GuysThe Tree Man Tree Care & Landscape,

IncTomstong PromotionsTri-County Diesel Service, LLCUnited DrywallVara ChevroletVenom EliteVictory Air Conditioning & HeatingVintage Squared2We Do It All Brothers!!!Winters ElectricWRC Mechanical Services

NewOctoberAccreditedBusinesses

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ACCREDITED BUSINESS

Special thanks to our Corporate Partners!

BBB Expands its Code of Advertising

3CLEANING REPAIRS NEW INSTALLATION

GEORGETOWN, TEXAS

&WARD’S SEPTIC TANK BACKHOE SERVICE

Your BBB now includes new guidelines to help businesses advertise fairly and ethically

This fall, your BBB took proactive steps and made changes to the BBB Code of Advertising to include new guidelines about native advertising, also known as sponsored content.

So what is native advertising? Native advertising is promotional content composed, placed and paid for by a company, often formatted to appear as news, feature articles, product reviews or entertainment. Native ads may appear on a social media platform or page next to non-advertising content, social media posts, messaging apps, entertainment programming, email and video games. The new section of the BBB Code says advertisers must not mislead consumers about the nature or source of ads in all print, broadcast, and social media outlets. All promotional content in any format promoting a product or service that makes claims about performance or superiority must be clearly labeled with wording that indicates an advertisement.

Disclosure labels, such as “paid ad” or “sponsored advertisement” should be placed on all sponsored content to comply with the BBB Code of Advertising and BBB Accreditation Standards.

Examples of where businesses should disclose content as a sponsored advertisement:

Business owners and advertisers can find additional information and guidelines on native advertising by visiting https://www.bbb.org/code-of-advertising/.

• Animations • Email• Google Ads • Images • In-Feed Ads • Infographics

• Online Advertorials • Online Video Advertorials • Print Advertorials • Promoted Tweets • Social Media Platforms • Sponsored Posts

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Better Business Bureau, Inc.1005 La Posada DriveAustin, TX 78752

PRSRT STD

U.S. POSTAGE PAID

AUSTIN, TX

PERMIT NO. 60

BetterBusinessBureau®

Return Service Requested

Trust Talk is published by Better Business Bureau 1005 La Posada Drive, Austin, TX 78752. Trust Talk is published for executives and employees of BBB Accredited Businesses in its 105-county service area. All rights reserved: the contents of this publication may not be reproduced in whole or part without written consent of the publisher. References to or mention made of any company, product or service herein is not to be interpreted, per se, as statements derogatory of such company, product or service, but as information obtained from sources believed to be reliable for the use of BBB Accredited Businesses and subscribers. Because the matters contained in this Trust Talk concern matters of the utmost public importance and concern in providing a free flow of information to our companies concerning business enterprises in the Central, Coastal, Southwest Texas and the Permian Basin area, BBB encourages BBB Accredited Businesses to contact their local BBB with any follow-up material concerning the reports in this newsletter or any other matter to assist BBB in fulfilling its mission of advancing marketplace trust.

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Inside this issueYour BBB in the New Year .......................................1

New Accredited Businesses ...................................2

BBB Code of Advertising ........................................3

Impact & Influence Report......................................4

In October 2016, your BBB...Provided customers with 313,039 BBB Business Reviews

Handled 2,220 disputes

Hosted 246,232 website sessions

Sent 367 Request-A-Quote referrals to Accredited Businesses

Supported 20,828 Accredited Business Locations

In October 2016, your BBB was mentioned 1,348 times by 78 local media outlets including...

Contact BBBBBB® Corporate Office

1005 La Posada Drive

Austin, TX 78752

P: 512.445.4748

F: 512.445.2096

@: info@centraltx.bbb.org

Find BBB on...

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Roofing Contractors - 16,443

Home Builders - 9,207

Prepaid Debit/Credit Cards - 8,637

Construction & Remodeling Services - 8,305

Insurance Companies - 6,463

Plumbers - 6,398

Auto Dealers - Used Cars - 5,570

Air Conditioning Contractors & Systems - 5,194

Contractors - General - 4,827

Attorneys & Lawyers - 4,539

Trust Talk | January 2016

Revocations

Get news as it happens! Join BBB’s press release list at: bbb.org/central-texas

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DreamScapes LLCFailure to respond to one or more consumer complaint(s)

Northshore Homes LLCFailure to respond to one or more consumer complaint(s); Failure to resolve one or more consumer complaint(s)

Orlate, IncFailure to honestly represent products and services, including clear and adequate disclosures of all material terms; Engaging in activities that reflect poorly on BBB or its members

RK Utilities IncFailure to maintain required license necessary to operate in Texas

Solarator Electric LLCFailure to maintain required license necessary to operate in Texas