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610 Professional Drive, Suite 205 Gaithersburg, MD 22879 Tel: 240-683-8840 FAX: 240-683-8847 www.HTSI-Global.com

Your Wireless Life Cycle and Expense Management Solution

2/9/20151Your Agencys ML&EM system can reduce your mobile costs up to 40%2Provide your agency with a ML&EM solution that is audit-ready while at the same time it is tailored to your environment and your actual needs and the end users will never know were there.

We create a governance framework which drives compliant behavior within an agencys wireless service delivery lifecycle process.

How?

By providing transparency, with the proper business intelligence, to the people who are responsible for the execution of this mission.

What Do We Do?

Wireless Management Solutions23 WorkflowCompliance Resource OptimizationAudit-ReadyEnvironmentActivity basedCosting LifecycleTransparencyWhat Do We Provide?

Your Agencys ML&EM system can reduce your mobile costs up to 40%Wireless Management Solutions31. Establish Lifecycle Architecture2. Develop Workflow Process3. Map the Chain of Custody4. Define Performance Metrics5. Drive Accountability

Service Delivery Governance

Drives4How Do We Do It?

Your Agencys ML&EM system can reduce your mobile costs up to 40%Wireless Management Solutions4The Details 5How Do We Do It?

Your Agencys ML&EM system can reduce your mobile costs up to 40%Wireless Management Solutions5Trouble TicketsAgency Asset Mgmt SystemDeployConfigureReceiveInvoice ValidationInvoice ProcessingNew or Replace Request ApprovalHelpDeskMaintainOrderingTagged DeviceUntagged DeviceMobile Device InventoryReturn& DisposalInvoice Invoice Property Form Property FormUnit DetailsMonthly Invoice(Manual)ContractMgmtProcurement/DisposalAuthorizationShipping/Packaging SlipIssues/RequestsRate PlansContract Terms& ConditionsPhysical Device (Automated/Manual)Order Physical DeviceFederal Procurement & AuthorizationInvoices w/Call Record DetailReceive Date(Warranty)Highland InvoiceDevice InvoiceService RequestAuthorizationHighland

Support CallAgency

Highland

TelecomVendors

Establish the Lifecycle ArchitectureWe work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal.Wireless Management SolutionsYour Agencys ML&EM system can reduce your mobile costs up to 40%

Your Agencys ML&EM system can reduce your mobile costs up to 40%7

2Develop the Workflow ProcessWe work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal.We identify the agencys workflow process,

Wireless Management Solutions7Develop the Workflow ProcessYour Agencys ML&EM system can reduce your mobile costs up to 40%8

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3Map the Chain of CustodyWe work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal.We identify the agencys workflow process,Map its functional chain of custody throughout the process,

Wireless Management Solutions8Your Agencys ML&EM system can reduce your mobile costs up to 40%9

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4Define Performance MetricsWe work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal.We identify the agencys workflow process,Map its functional chain of custody throughout the process, Define the performance metrics required to achieve its mission.

Wireless Management Solutions9Your Agencys ML&EM system can reduce your mobile costs up to 40%10

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5Drive AccountabilityWe work with an agency to establish the solution architecture for its Wireless Service Delivery Lifecycle; from request for service to disposal.We identify the agencys workflow process,Map its functional chain of custody throughout the process, Define the performance metrics required to achieve its mission.Drive accountability with the capture of pertinent information.

Wireless Management Solutions10Your Agencys ML&EM system can reduce your mobile costs up to 40%11We filter each agency transaction through our governance framework and use its actionable business intelligence to drive optimal services

Deliver Optimal Service Management

Wireless Management Solutions11