6.1 Refinement and Reassessment of Servqual
Transcript of 6.1 Refinement and Reassessment of Servqual
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finement and Reassessment of the SERVQUAL Scalesuraman, A.; Berry, Leonard L.; Zeithaml, Valarie A.
rnal of Retailing; Winter 1991; 67, 4; ABI/INFORM Global420
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