6 tonya deweese_-_critical_success_factors_-_final
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Transcript of 6 tonya deweese_-_critical_success_factors_-_final
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CRITICAL SUCCESS FACTORS
Presented By: Tonya DeWeese
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Level Setting – Implementation Experience
B2B and B2C
Diversity of Products and Equipment
Single instance of SAP with
18 Languages
400,000+ Customers
Contract and Non-Contract with Direct and Indirect channels
FORTUNE 300 INDUSTRIAL CHEMICAL & GAS COMPANY
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The Starting Point
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Hybrid systems
Raw materials volatility
100,000’s SKUs
50,000+ finished
materials
Material pricing
using charges
Price groups & NRPs with discounts in SAP
Cross-selling between
businesses
Movement of products
Complex
cost-to-serve
Diverse supply
chain
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Creating Scale and Sustainability
Benchmarking Internal
Assessment Proof of Concept
RFQ for Vendor Selection
Implementation of Analytics, Deal Module, Price
Guidance Module
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Organization and change management
Business Process
Technology
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Themes
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1. Leading and Managing Leaders
2. Change Management
3. Transforming Business Processes to Deliver Value
4. Leveraging data as an asset
5. It’s not about the Tool…. It’s about a Holistic Change
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Leading and Managing Leaders
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• Support from all levels of leadership is essential
• Program Board or Advisory Council with members that
have clout
• Use your political capital selectively
• Involve Security and Risk Management Team
• Consistent Core Team with Breadth and Versatility
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Change Management
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• Know the end-state
• Ask yourself and your team again and again… Who, What, When
and How
• Communicate even if it seems there is nothing new
• There will be interest by everyone – leverage it!
• Know the long term needs and implications of the short term
decisions
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Transforming Business Processes to Deliver Value
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• Think beyond the traditional boundaries of Price and
Margin Management (i.e. order processing)
• Understand the use of existing systems
• Seamless integration to ERP updates
• Rationalize and harmonize Business Processes
• Map your detailed processes to fit the software
functionality
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Leveraging Data as an Asset
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• Expect to evolve in understanding your data and
adjust accordingly
• Permanent team member to shepherd all aspects
of data
• Create visibility to the data and drive ownership
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Remember …It’s not about a Tool, It’s about a Holistic Change
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• Due Diligence and going very deep during discovery will help you
chart your course and ensure success
• Create a true partnership with the software vendor
• Your level of sophistication will grow – ensure your vendor can
grow with you
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