Simple Steps to Handle Dissatisfied Customers 6

1Keep your composure.

Stay Calm 1

Stay Calm 1Keep your composure.

Stay Calm 1Keep your composure.

Take a deep breath.

2Keep your composure.

Act Professional 2Keep your composure.

Act Professional 2Put your emotions and frustrations aside.

3

Don’t Take It Personally 3

Don’t Take It Personally 3Keep your composure.

Keep your composure. Remember, some people are ornery by nature.

4

Take Ownership of the “Mistake” 4

Take Ownership of the “Mistake” 4Keep your composure. Even if it is not truly your fault, take ownership.

5

Involve the Manager 5

Involve the Manager 5Diffuse the situation and grab the manager before the situation escalates

6

Refer Them Elsewhere 6

Refer Them Elsewhere 6Dissatisfied customers who vociferously and repeatedly complain may not be the best for your business – refer them elsewhere.

For more information and smart tips for bar and restaurant owners:

buzztimebusiness.com/smarts