6 Office 365 Adoption Concerns
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Transcript of 6 Office 365 Adoption Concerns
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Office 365 Adoption Concerns
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Help desk calls spike come deployment and they’re not cheap:
The average tier-one call costs around $24
Help Desk Call Volume
1
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Lost Employee Productivity
2Logging in the day following deployment, employees will be immediately less productive as they try to navigate and learn the new environment.
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3
Frustrated Employees
Not knowing how to get their job done or where that one feature went will cause dissatisfaction among users.
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Leaving Value On The Table
The average end user only utilizes
between 10-15% of the features in
Microsoft Office. This status quo will
leave enhanced productivity and
efficiency unrealized (Isn’t that part of
the reason why you upgraded?). 4
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Doing Nothing to Support Employees
5Leaving employees to sink or swim will have you salvaging underwater wreckage. They’ll call the help desk, distract coworkers, surf the web, or skip important tasks.
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The Training Event
6That one Monday morning training session isn’t enough to get your users actually using. Software adoption is a process that accounts for various learning types.
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The End-User ExpertsBrainStorm, the leading provider of end-user training and adoption solutions, specializes in mitigating these and other concerns regarding end user adoption of Microsoft software.
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Copyright © 2014 BrainStorm, Inc.
www.BrainStormInc.com
(TF) 888.909.4244 | (P) 801.229.1337