6 -Aligning KM With Organizational Goals
Transcript of 6 -Aligning KM With Organizational Goals
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Aligning KM with Organizational Goals – TM 298 – SDTalisayon
What is the ‘Right’ Knowledge?(Aligning KM with Organizational Goals)
Technology Management 298
First Semester, 2011-2012
Dr. Serafin D. TalisayonProfessor, Technology Management Center
University of the Philippines
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Aligning KM with Organizational Goals – TM 298 – SDTalisayon
KM Serves Value CreationValuable Results
Organizational goals,
Clients’ satisfaction
Business ProcessEffective action
Knowledge AssetsUseful Know-How
Knowledge
Management
Value
Creation
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Aligning KM with Organizational Goals – TM 298 – SDTalisayon
Three Questions
Valuable ResultsOrganizational goals,Clients’ satisfaction
Business ProcessEffective action
Knowledge AssetsUseful Know-How
3 - How do we do it well?
2 - What is the rightthing for us to do?
1 – What valuable resultsare we after?
Value proposition of a company: “If we
do X then we achieve results Y.”
KM proposition: “If we provide GKAs (generator
knowledge assets) then we perform X well.”
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Aligning KM with Organizational Goals – TM 298 – SDTalisayon
Right Knowledge to Support
Right Action
2- “Are we doing
the right thing?”
3- “How do we do it well?” Knowledge Management
1- “What demand or
need are we serving?”
TQM, QMS, BPR, BPI, Six Sigma,
Lean Manufacturing, ISO
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Aligning KM with Organizational Goals – TM 298 – SDTalisayon
Related Tools in other DisciplinesLooking for the ‘Right’ Action or Better Action
Tools in business process improvement:• Six Sigma™ - reducing defects or variations
(=whatever customers do not want)
• Lean manufacturing – reducing delays and waste
(=whatever does not add value to customer)• TOC – managing the most limiting constraint in a
business process or system
• Kaizen – earlier approaches to work process
improvement
• Risk management
Relative lack of tools in innovating business
models and business process design:• Business process re-engineering – high failure rate
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Aligning KM with Organizational Goals – TM 298 – SDTalisayon
Related Tools in other DisciplinesRight Knowledge for the Right Action
HR tools to upgrade competencies:• Mostly technically oriented
• Relative lack of non-technical skills
and aptittudes
ICT tools to facilitate accessto information
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Aligning KM with Organizational Goals – TM 298 – SDTalisayon
CCLFI Framework for KM Audit(Organizational Unit/Business Process Version)
Capability
Assessment
Checklist
(CA)
Knowledge and Tangible
Assets Assessment (KTAA)
Interview of external
and internal customers
Rapid Capacity
Assessment (RCA)
Learning
Organization or
LO Diagnostics
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Aligning KM with Organizational Goals – TM 298 – SDTalisayon
Set of On-Line Assessments
Initial Assessment of Workplace Situation: Rapid Capacity
Assessment of an Organization or Organizational Unit (RCA) ‒
you will answer this
To identify best KM tool for practicum:
Capability Assessment Checklist (CA) and Knowledge and
Tangible Assets Assessment (KTAA) ‒ to be answered by
members of your team performing the selected business process
Feedback from Internal (within the organization) and External
(outside the organization) Customers ‒ to be answered by users of
the outputs of the selected business process
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Aligning KM with Organizational Goals – TM 298 – SDTalisayon
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