50:50 or Call a Friend? A problem shared is a problem solved
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50:50 or call a friend? A problem shared is a problem solved Tim Milner, IDeA KM Strategy 2009/10
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Transcript of 50:50 or Call a Friend? A problem shared is a problem solved
50:50 or call a friend? A problem shared is a problem solved
Tim Milner, IDeA KM Strategy2009/10
Douglas Adams, sage
“Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so”.
IDeA, 2004-2005
Culture:• Silo working – heads down• Knowledge = power• Induction on ad hoc basis• Little or no sharing – lots of duplication• Documents saved on personal drives
IDeA, 2004-2005
Outcomes:• Teams and projects disbanded with no
legacy• Lots of temp staff and consultants – but
no connecting fibre• 6-12 months to get new staff up to speed• Missing software, missing files = £££
IDeA, 2006-2009
Culture:• IDeA is a knowledge organisation. Its
most valuable resource is the knowledge of its people.
IDeA, 2006-2009
Outcomes:• capturing, recording and sharing
knowledge builds the corporate memory of our permeable organisation
• managing knowledge to ensure local government improvement is a key part of our work.
What changed?
• KM Strategy implemented – to embark on changes within the organisation to develop a more systematic learning and sharing culture
• Development of a suite of 3rd generation KM tools and techniques to help staff capture and share knowledge and information
• Focus on connecting people
Our knowledge management visionOur vision is:• Everyone in local government finding it
easy to share and create knowledge together to support improvement
• The IDeA acting as a role model in the way our staff manage knowledge between themselves and with local government.
Our knowledge management missionOur mission is to facilitate and drive the flow
of knowledge across local government - sharing answers, insights, expertise, ideas, and information.
Timeline
2004 2006 2007 2009
KM Strategy (the first three years)
Communities of Practice
What is a CoP?
A network of individuals with common problems or interests who get together to:
• explore ways of working
• identify common solutions
• share good practice and ideas
• Connecting people to people
• Efficiency and value for money
• Sustainable self-improvement
How can they help?
What are the benefits?
1. Saving time
2. Sharing good practice and avoiding
duplication
3. Connecting local and central government
4. Rapid induction for new staff
5. Building relationships and transcending
organisational boundaries
Sharing online with CoPs
Team CoPs
People Finder tool
“Social care, north west region”
Peer Assist
What is a Peer Assist?
A Peer Assist is a tool that partners those seeking assistance (‘receivers’) with a peer or group of peers who have expertise in a desired area.
Meet Bob
• Saves time, money, and avoids
repetition of mistakes
• Creates strong links across teams
and relationships between people.
The benefits!
• Can be overly formal
• Takes upwards of 45 minutes to run
• Difficult to run with less than 7 or 8
people
The problems!
The solution!
The spanner!
(The) Yammer!
An internal Twitter
Find solutions and answers…
Promote and signpost your work…
Attach evidence and images…
And other important things…
Yammer points of interest
• Word of mouth• 117 users (grown from pilot phase of 10)• View via pop-up browser (if you’re lucky)
• Receive e-mail round-ups
Yammer
• Create team groups
Yammer
• Create organisational charts
Relationship mapping
Relationships
The key to using all of these tools effectively – for you and others – is building and managing your relationships.
A relationship map helps you make links between all areas of your working life, and serves as a record for others too.
A blank piece of paper is all you need…
…to create a detailed map of your relationships…
…or something a little simpler
(but equally as effective)
Use a key…
General contact
Occasional contact
One-way flow
Two-way flow
High volume (denoted by thickness of line)
High frequency (denoted by length of line)
Difficult relationship
1. Anything that is in the world when you're born is normal and ordinary and is just a natural part of the way the world works
2. Anything that's invented between when you're fifteen and 35 is new and exciting and revolutionary, and you can probably get a career in it
3. Anything invented after you're 35 isagainst the natural order of things.
Douglas Adams, luddite
Any questions?
