5 Ways Risk Professionals Can Impress the C-Suite Session RMG207 Wednesday, April 18, 2012 8:45 a.m....
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5 Ways Risk Professionals Can Impress the C- Suite Session RMG207 Wednesday, April 18, 2012 8:45 a.m. - 10:00 a.m. Tim East , Director, Risk Management, The Walt Disney Company Sean McDaniel , Director, Claims Management, Veolia Environmental Services Keith Higdon , Senior Vice President, Decision Support Services, Sedgwick
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Transcript of 5 Ways Risk Professionals Can Impress the C-Suite Session RMG207 Wednesday, April 18, 2012 8:45 a.m....
5 Ways Risk Professionals Can Impress the C-Suite
Session RMG207Wednesday, April 18, 20128:45 a.m. - 10:00 a.m.
Tim East, Director, Risk Management, The Walt Disney CompanySean McDaniel, Director, Claims Management, Veolia Environmental ServicesKeith Higdon, Senior Vice President, Decision Support Services, Sedgwick
Introductions
Panel:Tim EastDirector, Risk ManagementThe Walt Disney Company
Sean McDanielDirector, Claims ManagementVeolia Environment North America Operations, LLCVeolia Environmental Services
Keith HigdonSenior Vice President, Decision Support ServicesSedgwick
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The Walt Disney Company
• Decentralized group of business units
• Highly synergized• Market leaders in their fields• Market capitalization of $72B• Largest U.S. media company
in annual revenue• Multiple “C-Suites” at each
business unit
What is The Walt Disney Company?
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The Walt Disney Company
Media Networks
Distribution of content
Theme Parks and Resorts
11 theme parks and resorts
Consumer Products
Licensing and retail
Studio Entertainment
Creation of content
Interactive Media
Interactive media and internet
Corporate
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The Walt Disney Company
Media Networks
2010 Revenue:
$17.2B USD
Theme Parks and Resorts
2010 Revenue:
$10.7B USD
Consumer Products
2010 Revenue:
$2.7B USD
Studio Entertainment
2010 Revenue:
$6.7B USD
Interactive Media
2010 Revenue:
$.76B USD
Corporate
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Growth in Revenue by Year
2006 2007 2008 2009 2010 $31,000
$32,000
$33,000
$34,000
$35,000
$36,000
$37,000
$38,000
$39,000
$33,747
$35,510
$37,843
$36,149
$38,063
Revenue in U.S.$ Millions
Revenue
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Perspective
• Speak in the language they use• Translate the language we use• Adapt to the corporate culture• Build relationships before you
need them• Engage the corporate mission• Leverage your organization’s
heritage
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Sending the Message
EventTold you so
Lessons learned Emphasis memos
Translate in dollarsGood old-fashioned training
Presentation - webinar
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‘Ch, Ch, Ch..Changes’
Struggle• Find your own way• Avoid the negative• Do you have a choice?
Top down• We’re all in this together
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Geek Squad Membership
Be left behind?
Training
Hands-on “Practice makes perfect”
Efficiency=smart More productive “Shine”
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‘Get Your Motor Runnin…’
• Driver seat• “You’re only as good as your tools”• Show the results• Make examples• Stay in front• Preach & train
repeat
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‘You’re My Inspiration…’
Lead byexample
Investthe time
Tell astory
Forgerelationships
Shareinformation
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Five ways for risk managers to impress the C-Suite
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Value of communication
Ability to embrace change
Need to master technology
Necessity to drive results
Gift of inspiring others17
• Outcomes• Opportunities
Providing actionable program information
Value of Communication
Knowledgebase
• Legislative changes / updates• Program design options• Industry trends
Methods of communication tailored to the audience
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Ability to Embrace Change
• Organizational culture Language/messaging Roles and responsibilities Norms/traditions
• Organizational structure Nimble Lines of authority Communication
Prepare Manage Reinforce
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Need to Master Technology
• Deploying tools that support the data lifecycle
• Promoting self-service and empowerment
• Improved efficiency and effectiveness at the examiner level
Capture
Store
AccessAnalyze
Deploy
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Necessity to Drive Results
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Opp
ortu
nity • Loss cost
• Lost days
• Productivity
Inte
rven
tion • Return to
work
• Medical management
• Litigation management Ev
alua
tion • Baseline
• Monitoring
• Outcome assessment
Gift of Inspiring Others
• Connection with the client – extension of the client’s team
• Desk level connection between actions and goals of the program – sense of empowerment
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Panel Discussion
• Communicating Effectively• Embracing Change• Mastering Technology• Driving Results• Inspiring Others• Other Techniques
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5 Ways Risk Professionals Can Impress the C-Suite Thank you. Questions?Tim East: [email protected] McDaniel: [email protected] Higdon: [email protected]
