5^È t1F7zG 1`N 7j&L 3t$ j#°= eV;zF1r%jR ´t`ViE7MË …schd.ws/hosted_files/agile2017/2f/2017 One...

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one metric to rule them all@bsktcase #onemetric

5È t1F7zG 1 N 7j&L 3t$ j#°eV;zF1r%jR´ t ViE7MË nÍyN6 1 Vt#8 y3ByN1 8w&fx&1Dx%P 3t$

a7VÏj 9t#P2z1`N= q`VzD t2RzGj# 1aF5jxY`BiV @w8z1ziE`Ë

one metric to rule them alleffectively measure your teams without subjugating them

Cheryl Hammond

CTO, Peak Medical Technologies @bsktcase

agreements and asks

@bsktcase #Agile2017 #onemetricTweet your feedback and questions during and after and whenever

http://sched.co/ATZySubmit your feedback please please please

law of two feet

@bsktcase #onemetric

jyE W 1ë N e~V1

agendaIntro, logistics, agreements

Responsible use of metrics

A practical approach to metrics

Characteristics of and a framework for metrics

One metric to rule them allClose


me

Cheryl Hammond~20 years’ experience in software

development, exec leadership, and

organizational transformation

Passionate about agile, lean, and

making software delivery humane;

not afraid to look silly doing it

Fourth-generation Seattleite

College recruiter & mentor; traveler;

bolonka lover; genealogist; feminist


“Managers who don’t know how

to measure what they want

settle for wanting what they can measure.”

Russell L. Ackoff

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why notoÌ 51


“If you give a manager a numerical target,

[s]he’ll make it even if [s]he has to

destroy the company in the process.”

W. Edwards Deming

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exercisezF|7VziT


whato1D


measuring the invisible

True MetricWhat you should measure

Proxy MetricWhat you can measure


do you know what your proxy is?


characteristics of effective metrics

Comparable

Honest

Actionable

Simple


exercisezF|7VziT


whoo N


audiences

InternalSimple

Actionable

Honest

ExternalSimple

Comparable

Honest (?)


“Any observed statistical regularity

will tend to collapse once pressure is placed

upon it for control purposes.”

Goodhart's Law

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power dynamics

matter


compare teams… to themselves

Growth & trends Ratios & proportions


exercisezF|7VziT


how9y


lean and agile metrics are simple

Metrics aren’t freeTime to collect

Time to tabulate

Time to pretty up

Tools

Morale

Be sure the benefit justifies the cost!


one metric to rule them all

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one metric to rule them all

Time to Feedback


time to feedback metrics

TrueMean time to stakeholder feedback

Lead time

Cycle time

ProxyWait time

Touch time

Work in process (WIP)

Queue length

MTTR⁴

Realize, Recover, Repair, Remediate

Code coverage

Escaped bug rate


exercisezF|7VziT


whyoÌ


evidence-based agility


evidence-based planning


wrap-upy7qD=qJ


resources

http://www.dafont.com/tengwar-annatar.font2yN5j N2# @ e7~V 1xRPy6E 5#P1D6E e1Np

https://www.jenshansen.com/pages/online-

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agreements and asks

@bsktcase #Agile2017 #onemetricTweet your feedback and questions during and after and whenever

http://sched.co/ATZySubmit your feedback please please please


3zDp nÍyNÁ

a7VÏj 9t#P2z1`N= q`VzD t2RzGj# 1aF5jxY`BiV @w8z1ziE`Ë

thank you!

Cheryl Hammond

CTO, Peak Medical Technologies @bsktcase

5^È t1F7zG 1`N 7j&L 3t$ j#°= eV;zF1r%jR´ t ViE7MË nÍyN6 1`Vt#8 y3ByN1 8w&fx&1Dx%P 3t

one metric to rule them all@bsktcase #onemetric

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