1. 5 Steps to Effective SharePoint Adoption & TrainingDux Raymond Sy @MeetDux Chris Riley @HoardingInfo View Recording: http://vimeo.com/32421348

2. Presentation Objectives In this presentation, you will learn 5 steps to delivering effective SharePointadoption & training Engage the business to identify SharePoint-based business solutions Design & develop relevant SharePoint training programs Quantify & measure the effectiveness of training programs Provide reliable SharePoint support to the business Deliver continuous SharePoint learning initiatives to the business @hoardinginfo @meetdux #SPAdoption 3. Meet Chris and Dux chris@cloudshare.com dux.sy@innovative-e.com @hoardinginfo @meetdux@hoardinginfo @meetdux #SPAdoption 4. http://innovative-e.com/5ds@hoardinginfo @meetdux #SPAdoption 5. Whats This? 8 5 4 9 1 7 6 3 20 @hoardinginfo @meetdux #SPAdoption 6. How About This?SharePoint @hoardinginfo @meetdux #SPAdoption 7. 1. Engage the Business@hoardinginfo @meetdux #SPAdoption 8. Educate and Engage SharePoint is more than just a glorified network share Stress that SharePoint is a platform Tip: Address their pain points Provide high-level technology overview Discuss business challenges Map it to a SharePoint solution @hoardinginfo @meetdux #SPAdoption 9. Success Factors Identify business processes that need improvement (look for quick wins) Build Out-of-the-Box solutions - Keep it simple Build only what is necessary to accomplish the mission, avoid things that are niceto have. Change your business process if necessary @hoardinginfo @meetdux #SPAdoption 10. Dont Call it SharePoint Enterprise-Wide Solutions Corporate Intranet Content Management Specific Solutions Employee Onboarding System for Human Resources Conference Room Scheduling System for Facilities Project Management Information System for PMs System Integration Custom Application Development @hoardinginfo @meetdux #SPAdoption 11. 2. Develop Relevant Training @hoardinginfo @meetdux #SPAdoption 12. Change Management Strategy Collaboration culture Governance plan Business Technology Adoption plan Incentives Training Support @hoardinginfo @meetdux #SPAdoption 13. Teach Them How to Fish Showcase SharePoint solutions, not features Share use cases Group users based on roles and business needs IT Business Executives Business Units Training should include Technology Roles & responsibilities Business Process@hoardinginfo @meetdux #SPAdoption 14. 3. Measure Training Effectiveness@hoardinginfo @meetdux #SPAdoption 15. US Department of State The Bureau of Diplomatic Security is responsible for the protection of personnel,information and facilities worldwide. Solution collects various reports from over 200 Security Officers around the world Automatically generates 20 reports for management in budgeting, and planning. (Oldsystem required hours of work to create reports by hand) Allows Security Officers to focus on other things Enables Security Officers to better manage their staff as well as learn from more experienced Security Officers Enables analysis, identification of deficiencies, corrective action and performance improvement@hoardinginfo @meetdux #SPAdoption 16. Are You Better Off with SharePoint? Compare the Before with the After Manual processes are now automated Uncover OOB SharePoint integration w/ Office and Windows Increased adoption Decreased support Exploring new features Requests for more Increasing user efficiency Gather feedback Anecdotes Performance metrics @hoardinginfo @meetdux #SPAdoption 17. 4. Provide Reliable Support @hoardinginfo @meetdux #SPAdoption 18. Less is More + @hoardinginfo @meetdux #SPAdoption 19. Provide Structured Support Self-service support Create a SharePoint FAQ site for basic how-tos Include external references for advanced topics Make sure its accessible to the entire user community Removes most of the support bottleneck Site Manager support IT help-desk support Create a SharePoint help-desk site Intended for higher-level support @hoardinginfo @meetdux #SPAdoption 20. 5. Encourage Continuous Learning @hoardinginfo @meetdux #SPAdoption 21. Guide the Business with their Journey@hoardinginfo @meetdux #SPAdoption 22. Learning is Not a One-Time Event Mentorship can help guide users through their SharePoint journey Informal sessions Brown Bags User Groups Webcasts Conferences Provide a playground to power/superusers @hoardinginfo @meetdux #SPAdoption 23. How We Can Helphttp://cloudshare.comhttp://innovative-e.com/easy@hoardinginfo @meetdux #SPAdoption 24. Questions? chris@cloudshare.com dux.sy@innovative-e.com @hoardinginfo @meetdux@hoardinginfo @meetdux #SPAdoption 25. Thank Youfor Attending