5S in Services

Presented By – Hitesh N Bhiogade

Index Flow

Introduction 5S 5S in back office of bank branch Conclusion References

1. SEIRI – Cleaning up/Sorting- Distinguish between those things that are needed and not needed- Keep needed item at job site and remove unnecessary items

2. SEITON – Set in order- Arrange all necessary items in right order in designated area- Make it easy to find and pick up necessary items

3. SEISO – Shine- Clean your workplace completely- Problems are more visible when everything is neat and clean

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4. SEIKETSU – Standardize- Maintain high standards of workplace organization at all times- Maintain everything according to its standards

5. SHITSUKE – Sustain- Use and follow standard procedures- Follow company rules and regulation- Follow safety procedure at all times

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5S in Back office of Bank Branch

Before SEIRI

An almirah was storing files and stationary,But it was not sorted

After SEIRI All files were checked

for relevance on following grounds-

Usage within for last 6 months

Condition of usability Files were sorted out

Seiton- (Set in order) All the files as well as racks were labelled Unnecessary files were send to the archives section A list was sticked outside almirah to make search easy

and quick More frequently files were kept in specific rack

Seiso- Cleaning Rules were set to clean up the almirah every weekend in

the order prescribed

SEIKETSU- ( Standardization) Standards were set for regular practice of 5s to be

implied among employees

For eg. Labeling new file , putting them in sequence of months and in the appropriate rack

SHITSUKE- (Making it a habit) It was required to be followed strictly, regularly and by

everyone right from top to bottom…

Everyone was oriented towards the consecutive benefits and how important is everyone role in its implementation

Conclusion

5 S in services helps to how to organize a work space for efficiency and effectiveness by identifying and storing the items used, maintaining the area and items, and sustaining the new order build understanding among employees of how they should work.

Reference

Wikipedia

5S for Service Organizations and Offices- Debashis sarkar