5 Keys to Dealing with Difficult Behaviour
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5 Keys to Dealing with Difficult Behaviour Berry Winter – JamBerry Ltd
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Ways to deal with difficult behaviour at work.
Transcript of 5 Keys to Dealing with Difficult Behaviour
5 Keys to Dealing with Difficult BehaviourBerry Winter – JamBerry Ltd
Mistake 1.
Why do people behave as they do?
Most difficult behaviour occurs because the parties involved feel a loss of control. Either someone else is in control which they don't like, or no one is in control and there is a feeling of void.
Behaving in a difficult way or creating conflict therefore becomes one of their strategies for getting the situation back in control.
A Good Listener.....
...is like a Good Dancer
Try to find some common ground...
Mistake 2.
The mistake that could lead to costly legal issues
Not involving
HR
Mistake 3. The mistake that that may be losing you highly effective people
Not recognising that there is a problem and therefore not dealing with it, can have a knock on effect on others
Mistake 4. The mistake that is making you feel undermined by colleagues and managers
Someone who consistently undermines you can be seen as a bully and bullying should never be tolerated.
Recognise...
Ask for... Respect
Value your...Power
Help their...Understandin
g
When you say xxx...
...it makes me feel...
Mistake 5. Not taking action!
Top 5 Tips for Dealing with Difficult Behaviour
Don't take the bait. Keep calm and keep your temper
Separate the behaviour from the person in your mind
Allow others to save face where appropriate
Consider the underlying causes. Is it obvious why someone is upset?
Check your own behaviour. Is it part of the problem?
Thank youFor more information and help visit:www.jamberry.co.uk or email [email protected]
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