5 Keys to Implementing a Customer Service Strategy – Part 1 Lead and InspireAn Instant Impact Webcast

Presented by: Monica Postell

Impact Performance Specialist

Part 1

1. Lead and Inspire

SIMON SINEKTED PUGETSOUNDWASHINGTON

1. Lead and Inspire

1. Lead and Inspire

What

How

Why

TheGolden Circle

From Simon Sinek

The 5 Keys

©Impact Learning Systems

1. Lead and inspire

2. Empower and enable

3. Provide proper training

4. Monitor and give feedback

5. Recognize and reward

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