5 KEY THREATS TO BECOMING A RESPONSIVE ORGANISATION

The root principle of a lean and agile enterprise is to align everything to the measurable

creation of value for customers.

STAYING FOCUSED ON THE OBJECTIVE

PATTERN ONE

Heading into it:

•  a simplified business model that optimises delivering value to customers

•  an organisation aligned to maximise the flow of value

•  a delivery approach that can respond to change

•  the servant leadership that enables great culture to thrive

PATTERN TWO

THREATS 1 TO 5

1 LOSING SIGHT OF THE CUSTOMER

1 LOSING SIGHT OF THE CUSTOMER

HOMES VS MORTGAGES

Understand the impact of value through the

customers eyes

ACT ON KNOWLEDGE

Its not enough to know customers, you must use this

knowledge or at minimum find out for sure.

MEASURE WHAT MATTERS

Test all assumptions and

focus on the outcome.

THE FIXATION ON ROLES

2

2 THE FIXATION

ON ROLES

DEALING WITH THE UNKNOWN

Support the confusion of

ambiguity and job security

FOCUS ON THE COLLECTIVE

Avoid a culture of self, my role,

my function. Look at skills, competencies, contribution.

OVERBALANCING ON EXEMPTIONS

3

3 OVERBALANCING ON EXEMPTIONS

SET A HIGH BAR ON HORIZONTALS

Don’t create a safe haven to resist change. Your customer

doesn’t care about a platform.

AVOID CONWAYS LAW

Individuals or technologies are not good reasons for change.

FUNCTIONAL INCLUSION

Recognise the need for everyone to explore and

to learn. What was will not suffice for what will be.

4 FEEDING THE ENGINE

4 FEEDING THE ENGINE STANDARDISATION KILLS INNOVATION

We can get stuck in a world born out of efficiencies, economies of

scale and excessive planning

VALUE IS NOT INTERNAL

Don’t confuse or interchange the words Value and Benefits.

HIDDEN CHANGE

We try to talk in terms of comfort to stop reactions, structure,

hierarchy, misaligned bonuses and over commitment of time,

money and people.

GETTING STUCK IN TRANSITION

5

5 GETTING STUCK IN

TRANSITION

MEASURE CRITICALITY NOT VOLUME

Compromise based on

minority noise just moves the problem to later on.

RETURN PROLEMS UNSOLVED

Change happens from a

movement not through plans, strategy and being told.

LEAVE THE DRIVEWAY UNSEALED

Never loose sight of the end

game and make compromised decisions that stop you

getting there.

• Reduce work sizes • Orders with minimum constraints • Make it safe to explore • Measure improvement not achievement

TAKE THE STEP

THANK YOU