5 Computer Repair Contract Tips for Handling Complaints (Slides)
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Transcript of 5 Computer Repair Contract Tips for Handling Complaints (Slides)
![Page 1: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/1.jpg)
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Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com
5 Computer Repair
Contract Tips
for Handling
Complaints
![Page 2: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/2.jpg)
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This Article
Provides You
with Five Tips to
Help You Ensure
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![Page 3: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/3.jpg)
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That You Deal
with Complaints
the Right Way
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![Page 4: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/4.jpg)
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1. Remember That
“The Customer is
Always Right”
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![Page 5: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/5.jpg)
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Be Prepared to
Listen to their
Concerns and
Calmly State
Your Case
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![Page 6: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/6.jpg)
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2. Be Consistent
with Documentation
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![Page 7: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/7.jpg)
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Keeping Good
Records of Client
Requests and
Work Done On
Systems
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![Page 8: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/8.jpg)
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Can Help You to
Defend Yourself
if Things Get
Awkward
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![Page 9: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/9.jpg)
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3. Treat Complaints
as an Opportunity
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![Page 10: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/10.jpg)
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Listen, Respond,
and Most
Importantly,
Put Things Right
Quickly
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![Page 11: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/11.jpg)
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4. Be Prepared to
Compensate
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![Page 12: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/12.jpg)
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Be Ready to Offer
Something to Pacify
the Customer and
Bring Him or Her
Back On Your Side
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![Page 13: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/13.jpg)
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5. Accept That
There May Be
Nothing You
Can Do
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![Page 14: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/14.jpg)
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If a Client
Relationship Ends,
Ensure it Does So
Tidily and Legally
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![Page 15: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/15.jpg)
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– And Move on
To Pleasing
Your Other Clients
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![Page 16: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/16.jpg)
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Have You Ever
Had a Complaint
About a Computer
Repair Contract?
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![Page 17: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/17.jpg)
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How Did You
Deal With It?
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![Page 18: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/18.jpg)
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Share Your
Experiences in the
Comments Box
Below
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![Page 19: 5 Computer Repair Contract Tips for Handling Complaints (Slides)](https://reader035.fdocuments.us/reader035/viewer/2022081400/555a89bbd8b42abb628b50c4/html5/thumbnails/19.jpg)
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