5 common mistakes to avoid when selecting a Third Party Administrator
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Transcript of 5 common mistakes to avoid when selecting a Third Party Administrator
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5 Common Mistakes to Avoid when selectingTPA Services(Presentation)
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Not checking reputation with providers.Providers blacklist TPAs who pay late & mismanage working funds. Ask your top 25 providers.
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Not checking who owns them. Run conflict checks. Insurers, brokers & providers should not compete with TPAs.
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Not checking scalability of IT systems. Human error increases with volume. Scalable systems are everything.
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Not checking with a 3.30am call.Will your member be taken care of when they need help? 24/7 requires full commitment & resources.
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Selecting a TPA that doesn’t focus 100%.Service excellence requires focus.
Do not accept anything less.
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Why is this important?
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Your members claims experience is the single
most impactful interaction with your
brand.
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It affects renewals, word of mouth &
trust in your brand.
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Inefficient claims administration sucks up your internal resources and can cost up to 40%
of your premium income.
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Learn more.
Call: +62 21 2963 5600
Or visit: www.platinumhealth.com
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