4A - Working remotely - Richard Craig
-
Upload
cfg -
Category
Economy & Finance
-
view
223 -
download
0
description
Transcript of 4A - Working remotely - Richard Craig
![Page 1: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/1.jpg)
Session 4A: Working remotely
Richard CraigChief ExecutiveCharity Technology Trust
![Page 2: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/2.jpg)
• How the Olympics challenged us to think about continuity of service
• How did we prepare? • The opportunity for long term benefit. • What was it like working from home for
two weeks? • What has been the legacy of the work?
Session 4A: Working remotely
![Page 3: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/3.jpg)
London Riots August 2011
![Page 4: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/4.jpg)
![Page 5: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/5.jpg)
‘Some people will see the Games as an opportunity to work from home, in inverted commas.’
‘We all know that is basically sitting wondering whether to go down to the fridge to hack off that bit of cheese before checking your emails again.’
![Page 6: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/6.jpg)
CTXchange technology donations. Telephone and e-mail processing eligibility
CTT Mail web based e-mail marketing platform. Email. Need to be able to answer e-mail and telephone queries.
CTPayments credit card, debit card and Direct Debit processing. Externally hosted solution, e-mail and telephone support plus sales
Continuity of Service
![Page 7: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/7.jpg)
• How can we reduce risk exposure to system failure?
• How do we continue to operate if we have no access to the office?
• What it we lose permanent access to the office?
• How do we ensure all files and documentation (soft and hard) are backed up and secure
Continuity of Service
![Page 8: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/8.jpg)
Current Best Practice
REPORT ON A SURVEY OF CHARITABLE ORGANISATIONS’ USE OF INFORMATION TECHNOLOGYWCIT / CTT / LASA / IT4C 2013
![Page 9: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/9.jpg)
• Lets ensure we have a robust disaster recovery plan
• What failure points can be engineered out
• How much can be auto failover?
• Trial during the Olympics and close the office for just over 2 weeks
Continuity of Service
![Page 10: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/10.jpg)
• Device agnostic working environment
• Normal operations from anywhere in the world
• Flexible access route – RDP, Apps, Web
• Accessible, secure and backed up data
• Promote home and flexible working
Goals & Objectives
![Page 11: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/11.jpg)
• Planning - How will you get faxes and what about the post?• Testing and training – Accommodate the way people work• Processes must workwhen people can't see each other• People - Trust your staff but monitor productivity• Cost - Does not have to be expensive to work although increased flexibility can cost• Bandwidth – Good quality internet needed at home and work
May 2012
![Page 12: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/12.jpg)
2011 Office Architecture
![Page 13: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/13.jpg)
2011 Office Equipment
![Page 14: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/14.jpg)
2011 Comms & Internet
Using shared office internet Line
![Page 15: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/15.jpg)
2012 Office Architecture
![Page 16: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/16.jpg)
2012 Office Equipment
![Page 17: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/17.jpg)
2012 Telephony & Internet
10Mb Leased Line
![Page 18: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/18.jpg)
2012 Services
Drupal for the ctt.org and ctxchange.org web sites. WYSIWYG content management anywhere
SalesForce used to manage inbound sales and support enquiries. Master database used for contract management and outbound campaigns ctxchange.org back end data managed using web based civiCRM
Microsoft 365 Exchange, SharePoint and Office Online. Replaced many server based apps
![Page 19: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/19.jpg)
2013 Office Equipment
![Page 20: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/20.jpg)
London during the Olympics
![Page 21: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/21.jpg)
• The phone system worked exceptionally well
• We had the same access to documents and files from laptops mobile devices as we do from our PCs in the office
• We had one team member who lived nearby to walk to the office each day to pick up the mail, scan and email important documents
• Remote working means you can fit your work around your life, but if you’re used to a fairly regular routine, this can definitely go awry when you’re away from your desk for two weeks
The experience
![Page 22: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/22.jpg)
• Just because our team was working from home, didn’t mean everyone else was. Where possible, we did use Skype for our meetings but we did find for things like brainstorming and discussing new ideas, that we missed actual human interaction
• We were all pleased to be back in the office post Olympics. Even those of us that commute a fair distance admitted how happy they were to have personal contact after a two week absence
• What we realised, however, is that we while we could be an ‘office free’ organistion, we don’t want to be
The experience
![Page 23: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/23.jpg)
It did leave most of the team embracing the idea of flexible working, rather than complete office-free working, as the lack of human interaction during the working day for two weeks straight proved to be taxing.
Learning Points
![Page 24: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/24.jpg)
Cost of Flexibility
• DropBox $9.99 per month x 3 users who needed more than 2Gb free per month
• Cisco IP Phones – Negligible hardware costs on the CTXchange programme. Monthly cost about £250 incl calls for 12 people. Twice previous fixed line costs.
• Microsoft 365 E1 plan £78 per month for 15 licenses
• Software upgrades negligible on the CTXchange programme
![Page 25: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/25.jpg)
Cost of Flexibility
• Salesforce – First 10 licenses free for charities remaining heavily discounted. Implementation upwards of £12k
• civiCRM – Open source. Most implementation work done by TechSoup
• Drupal – Costs similar to other web development tools
![Page 26: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/26.jpg)
Legacy
• Hybrid data storage – Server / Sharepoint / Dropbox. All data accessible and secure.
• Agnostic operating environment – Apple / Microsoft / Blackberry
• PC / Laptop / Tablet / Smartphone• Remote access to office over Remote
Desktop Connection• Telephony with fixed phone at home or
via Cisco Softphone in PC, mobile or tablet.
![Page 27: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/27.jpg)
Beneifts - Continuity
• Flexibility to work when you want where you want
• Multiple routes to files and services through tablets and PC’s
• Operational files and systems cloud based and secure.
• Disaster recovery plan meaning we can be operational without an office
![Page 28: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/28.jpg)
Beneifts – Home Working
• The ability to get quiet time for particular tasks away from the office without being completely disengaged
• Break from commuting• Increased working hours from some
employees when at home• Flexibility to be at home for personal
commitments• Reduced costs for some travelling in to
London
![Page 29: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/29.jpg)
What is next?
• Increased Bandwidth fibre ADSL• More bring your device to work• 3G / 4G – Work anywhere little
compromise• Broaden experience – InTune, Google
Apps• Take all servers and telephony off site?• Chorus as a web based accounting
service?• No fixed network in the office?
![Page 30: 4A - Working remotely - Richard Craig](https://reader035.fdocuments.us/reader035/viewer/2022070304/54c120ef4a795992178b45f7/html5/thumbnails/30.jpg)
Work from Greece for one week in August 2013?