4.2 Interactive Scenario

Notes:

4.3 Interactive Scenario

Notes:

4.4 Question

Notes:

FEEDBACK

If click A: Correct! You want to start building trust with the candidate before asking a question. You did this here by sharing something personal and showing that you have contacts in the field.

If click B: Not quite. You want to say something more conversational before starting to quiz her on this information.

4.5 Base layer

Notes:

FEEDBACK

If click A: Not the best approach. This is a little too abrupt, and asking for a recommendation from her recent manager at this point may put Debra off.If click B: Correct! You compliment Debra first, reinforcing your familiarity with her field, and then tell her why you’re asking the question about the type of role she’s seeking.

4.6 Untitled Slide

Notes:

FEEDBACK

If click A: Correct! Giving Debra kudos on her job interview could help convince Debra you’re listening and on her side.

If click B: You’re on the right track. But the questions are coming a little too fast, which could make Debra uncomfortable and less likely to answer.

4.7 Untitled Slide

Notes:

FEEDBACK

If click A: Correct! Although Debra pushed back on the previous question, you move quickly to reassure her why you’re asking these questions before asking another.

If click B: Not quite. To build trust, it’s best to answer Debra’s objection before moving the conversation in a different direction.

4.8 Untitled Slide

Notes:

FEEDBACK

If Click A: That’s the best choice. By mentioning your colleague’s contact with the company, you’re continuing to build credibility with Debra and making her feel more comfortable talking to you.

If Click B: Not the best answer. This is too abrupt, and you haven’t smoothed the way with trust-building language before asking the question.

Incorrect layer (Slide Layer)

4.9 Untitled Slide

Notes:

FEEDBACK

If Click A: Not the best answer. You didn’t demonstrate that you heard her response, and you’ve overlooked the opportunity to get the names of her interviewers.

If Click B: Good job. You’re offering something of value before digging deeper, which will encourage Debra will respond.

4.10 Base layer

Notes:

FEEDBACK

If click A: Nice job. You are continuing to offer the candidate value before continuing to probe for information.

If click B: Not the best answer. It sounds like you’re not really listening to her concerns or trying to find a way to help.

4.11 Untitled Slide

Notes:

FEEDBACK

If click A: Not quite. You’re not reflecting on what Debra just said so it sounds like you’re not really listening.

If click B: Well done. You explain why you’re asking before probing for additional information.

4.12 Untitled Slide

Notes:

FEEDBACK

If click A: Nice job. You offer value again by explaining the benefits of working with Robert Half before probing for additional information. If click B: You’re seeking good information but telling her why you’re asking could make it more likely you’ll get an answer.

4.13 Untitled Slide

Notes:

FEEDBACK

If click A: You’re on the right track, but your answer is vague and may not reassure Debra that you’re going to work hard for her.

If click B: Good job. You thank her for the information and are precise about the next steps and the value you will provide.

Incorrect layer (Slide Layer)

4.14 Untitled Slide

Notes:

FEEDBACK

If Click A: Well done! You set up a follow-up meeting to keep the relationship going and confirm that you will work to find the information she needs for her upcoming interview.

If Click B: Not quite. Your answer sounds like an answer you could give to anyone, not someone you just spent time with on Skype.

Incorrect layer (Slide Layer)

5. Best Practices

5.1 Untitled Slide

Notes:

Audio clip: “To gain open and honest communication with the client and candidates, It’s important to build trust and loyalty. This can best be accomplished by understanding what is most important to the client or candidate and offering value to them prior to asking for information.”