4055483 Introduction to 6 Sigma

8/2/2019 4055483 Introduction to 6 Sigma

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SIX SIGMA

Welcome to the Working

Seminar on


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Seminar Objectives

Introduction to the methodology

of Six Sigma

Introduction to the tools of SixSigma

Sharing of live Six Sigma projects


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What is Six Sigma?

Six Sigma is a highly disciplined

process that helps us focus on

developing & delivering near-perfectproducts and services.

Sigma is a statistical term thatmeasures how far a given process

deviates from perfection.


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Why Six Sigma?

Impact on Bottomline

Increased Customer Satisfaction

and Loyalty

Improved business processes

Competition


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99% Quality equates to :

20,000 lost articles of mail per hour

unsafe drinking water for almost 15

minutes per day

5,000 incorrect surgical operations per

week

2,00,000 wrong drug prescriptions each

year

no electricity for almost 7 hours per

month


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Where is Six Sigma Applicable?

All facets of business

Sales and marketing

Manufacturing

After Sales Support and Service

H.R.


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DATED JAN 15, 1987

IMPROVE PRODUCT AND SERVICES QUALITY

Ten times by 1989 and at least 100 fold by 1991

Achieve SIX SIGMA CAPABILITY by 1992With a deep sense of urgency, spread

dedication to every facet of the corporation and

achieve a culture of continual improvement toASSURE TOTAL CUSTOMER SATISFACTION.

There is only one ultimate goal: zero defects - in

everything we do.Signed:MOTOROLA EXECUTIVE COMMITTEE

Management Leadership


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Quality improvement goals and plansintegrated into business plans.

Part of everyone's job. Employee empowerment and

involvement.

Extensive education and trainingsupport.

Recognition and awards.

Why We Have Been Successful...The Motorola Story


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Employee Involvement Requires

Awareness

How are we doing?

How are the best in class doing?

Training

Tools, Methodology, Metrics

High expectations

Team goal setting

Communication

Progress and recognition


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The Process for Deployment

Management Involvement

Empowered Teams

Trained Black Belts


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Black Belt Training Green Belt

Training

Min. 2 Projects* per Year Black Belt

Lead the use of Statistical & QualityTechniques

Mentor Green Belts Consulting/Training Min. 4 Projects* per Year

Master Black Belt Mentors Green & Black Belts 80%-100% of TimeConsulting/Mentoring/Training

*Projects = training classes or project consultations


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How does one become Belted

Phase 1: Candidate Identification and Mentor Structure

Identify candidateManagement sponsorship

Master Black Belt Mentor

Define Black Belt responsibilities

Phase 2: Skill DevelopmentBlack Belt Orientation Class

Personal Skill Development

High Impact Improvement Project

Phase 3: Recognition

Application for recognition

Black Belt Recognition

Continuous Improvement


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A Black Belt Is . . .

An Individual from Any Discipline

with Advanced Statistical, Quality,and Interpersonal Skills

An Experienced and Proven Leader

in the use Six Sigma Strategies and

Tools


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A Black Belt Will . . .

Drive the Effective Use of Statistical

Methods through Leadership, Training ,

and Consultation

Identify, Develop, and Communicate Six

Sigma Strategies and Tools

Actively Identify and Mentor FutureBlack Belts


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Use of Six Sigma Black Belts

Trained in statistical tools

Act as consultants / change agents

Skilled in their respective disciplines

Strong interpersonal and communication

skills

Significant experience with demonstrated

results

Continuous learning aptitude


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Expectations of Six Sigma Black

Belts Problem solving leadership

Improvement change agents

Drive use of statistical methods

Network for solution reuse

Mentor future Belts Continue personal development


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A quality level of "6" corresponds to lessthan 3.4 defects per million Opportunities

Sigma and Opportunities


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= A structured approach to continuous improvement

1 - Identify the product or service you provide

2 - Identify the customer & their requirements

3 - Determine your needs & suppliers

4 - Define the process for doing work

5 - Eliminate defect sources / optimize the process

6 - Continuously improve the Sigma level

( or Six steps towards excellence" )

Six Sigma and Continuous Improvement


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Advantages of This Type of Approach

Have a common languageSensitize the organization in the use of statistical tools Develop the internal supplier/customer relationship

Benchmarking Work on the most significant objectives Promote working in teams

Cultureof

4055483 Introduction to 6 Sigma

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