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4 years after campus-wide adoption of
hosted Elluminate
Mike Shaffer & Scott TrimmerThe University of Findlay
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4 yearsafter campus wide adoption
of hosted Elluminate:
A history of issues and successes leading to a very satisfied university
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A little bit about
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Liberal Arts University
Undergraduate,Graduate &
Doctoral Degrees
Offer Traditional and Online Degrees
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Liberal Arts University
Undergraduate,Graduate &
Doctoral Degrees
Offer Traditional and Online Degrees
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Liberal Arts University
Undergraduate,Graduate &
Doctoral Degrees
Offer Traditional and Online Degrees
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3900 Students
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~250 Faculty
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History of Implementation
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Blackboard school since 2001
Blackboard shell is available for every
course
Center for Teaching Excellence (CTE)
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Blackboard school since 2001
Blackboard shell is available for every
course
Center for Teaching Excellence (CTE)
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Blackboard school since 2001
Blackboard shell is available for every
course
Center for Teaching Excellence (CTE)
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MBA
Environmental Safety and Occupational Health Program
Degree Completion Program
Fully online programs
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MBA
Environmental Safety and Occupational Health Program
Degree Completion Program
Fully online programs
Synchronous Program
Synchronous Program
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Heavy Use of the Office Hours chat
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Technical issues• Java version issues (server vs. client)• Corporate/Personal Firewalls• Pop-up Blockers
Majority of course were taught using the “office hours” tool because of issues with the “virtual office” tool
Faculty & Students wanted something better
Just not good enough
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A search for a better toolEarly 2006:
Started Search
Fall 2006:Elluminate Pilot
Spring 2007:Wimba Pilot
Summer 2007:Decision
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Elluminate Wins!!
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Why we selected Elluminate:
• Java-based web-browser and platform independent architecture
• Deep functionality gave us room to “grow into the tool”
• Easy to learn interface
Elluminate Wins!!
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Why Hosted?• No additional work for central ITS group• 24/7 support to end-users• Disappointing experiences from self-hosting
TegrityWhy ELM?
• Gave us the option to host on campus
Where do we host?
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To EVERY course/organization in Blackboard?
Concerns• No training prior to roll-out• Getting a bad reputation on campus
Assurances• 24/7 phone support for faculty and students• One-on-one training not required
How to deploy?
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We took the gamble
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We took the gamble
Deployed campus-wide in
Fall 2007
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Training & Support
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Workshops
Training & Support
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Workshops
1-on-1 Training
Training & Support
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Workshops
1-on-1 Training
Student and Faculty Guides
Training & Support
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Workshops
1-on-1 Training
Student and Faculty Guides
Videos
Training & Support
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Issue Solution
Course copy of recordings
Support Issues
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Issue Solution
Course copy of recordings
We developed manual instructions
Worked with students to develop an automated process:
http://homepages.findlay.edu/tltc/pelc/
Support Issues
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Issue Solution
“&“in session
names
Support Issues
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Issue Solution
“&“in session
names
We taught instructors not to use “&” in session names
Elluminate modified ELM to provide a useful error
message
Support Issues
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Issue Solution
“&“in session
names
Instruct not to use “&” in session names
Elluminate fixed this issue
Support IssuesElluminatefixed issue!
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Issue Solution
ELM uses ports 80 & 2187
SAS uses ports 80 & 443
Support Issues
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Issue Solution
ELM uses ports 80 & 2187
SAS uses ports 80 & 443
Purchased a small SAS environment for users
connecting from organizations that block
port 2187
Support Issues
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Issue Solution
Sun and Microsoft conspire to break Elluminate with updates to Java and PowerPoint
Support Issues
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Issue Solution
Sun and Microsoft conspire to break Elluminate with updates to Java and PowerPoint
Elluminate identified the issues, and provided
workarounds.
Exporting slides as jpegs from PowerPoint always
works.
Support Issues
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Issue Solution
Sun and Microsoft conspire to break
Elluminate
Elluminate identified the issue, and provided a
workaround. They were able to fix the issue.
Support IssuesElluminatefixed issue!
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The Transformation
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1. Teaching Styles Changed
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2. The word spread
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3. Students Expected It
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The Elluminate Survey
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Summer 2010
Distributed to UF Full & Part-Time Faculty
84 Responses
Elluminate Survey
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The Survey Says…
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54.7%Used Elluminate in the
previous academic year
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78.8%Said it improved learning in their courses
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91.3%Agreed it is easy to use
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91.3%Agreed it is easy to use
… and agreed that it is easy for students to learn
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93.5%
Would recommend it to other faculty
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How is it used at UF?
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First online speech course
Development of pre-recorded materials
Language interviews for self-evaluation
Guest speakers
Recording student presentations
Academic Uses
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Elluminate with Mimio board
Elluminate with Wacom tablets
Virtual field trips
Class capture
Online Office Hours
Academic Uses
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SEED Conference
College of Business Economic Summit
Distinguished Alumni Speakers
Pharmacy Grand Rounds
Special Events
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Support & Troubleshooting
Graduate and Professional Studies Advising
Staff Meetings
Board of Trustee’s Meetings
Non-Academic Uses
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1. Integration of polling with Blackboard Testing
2. High-stakes testing with Collaborate and Bb Learn
3. Course copy copies recorded sessions
Recommendations for the future
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For your part in turning what could have been just another vendor
relationship into a true partnership.
Thank You Collaborate Support Team
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Mike Shaffer, M.A.E.Academic Technology Specialist: Trainer & Technical SupportCenter for Teaching Excellence The University of Findlay
Email: [email protected]: 419-434-5513Twitter: @michael_shafferLinkedin: http://linkedin.com/in/shaffer2385
Scott Trimmer, MBAAcademic Technology Specialist: Blackboard Administrator & Technical SupportCenter for Teaching Excellence The University of Findlay
Email: [email protected]: 419-434-4150Linkedin: http://linkedin.com/in/strimmer
Contact Information