INTRODUCTIONHDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai, Maharashtra. It is the fifth largest bank in India by assets, incorporated in 1994. It is the largest private sector bank in India by market capitalization as of 24 February 2014. As on Jan 2 2014, the market cap value of HDFC was around US$26.88 billion, as compared to Credit Suisse Group with US$47.63 billion. The bank was promoted by the Housing Development Finance Corporation, a premier housing finance company (set up in 1977) of India. According to the Brand Trust Report 2014, HDFC was ranked 32nd among India's most trusted brands. As of 31 March 2013, the bank had assets of INR 4.08 trillion. For the fiscal year 2012-13, the bank has reported net profit of INR 69 billion, up 31% from the previous fiscal year. Its customer base stood at 28.7 million customers on 31 March 2013.

Company Profile Established in 1977 Founder: Mr. H. T. Parekh Current Turnover: Rs. 3.02 trillion No of employees: 1700 Chairman: Mr. Deepak Parekh Primary Objective: Promoting homeownership by providing long-term finance to households.Business Objectives Develop close relationships with individual households. Maintain our position as the premier housing finance institution in the country. Transform ideas into viable and creative solutions. To grow through diversification by gaining leverage from our existing clientbase.

PRODUCTSHDFC Bank offers the following core products:NRI banking Under NRI Banking, HDFC offers: Accounts & Deposits Money Transfer Investments & Insurance Research Reports Payment Services

SME banking Under SME Banking, HDFC offers: Accounts & Deposits Business Financing Trade Services Payments & Collections Cards

Wholesale bankingHDFC offers Wholesale Banking for Corporates and Financial Institutions & Trusts. The Bank also provides services such as Investment Banking and other services in the Government sector.

SERVICESWholesale banking servicesHDFC Bank provides a range of commercial and transactional banking services, including working capital finance, trade services, transactional services, cash management, etc. to large, small and mid-sized corporates and agriculture-based businesses in India. The bank is also a leading provider of these services to its corporate customers, mutual funds, stock exchange members and banks. Retail banking servicesHDFC Bank was the first bank in India to launch an International Debit Card in association with VISA (Visa Electron). The bank also issues the MasterCard Maestro debit card. The Bank launched its credit card business in late 2001. By the end of June 2013, it had a credit card base of 5.94 million. By March 2012, the bank had a total card base (debit and credit cards) of over 19.7 million. The Bank is also one of the leading players in the "merchant acquiring" business with over 240,000 point-of-sale (POS) terminals for debit / credit cards acceptance at merchant establishments. The Bank is positioned in various net based B2C opportunities including a wide range of Internet banking services for Fixed Deposits, Loans, Bill Payments, etc. TreasuryThe bank has three main product areas - Foreign Exchange and Derivatives, Local Currency Money Market & Debt Securities, and Equities. These services are provided through the bank's Treasury team. To comply with statutory reserve requirements, the bank is required to hold 25% of its deposits in government securities. The Treasury business is responsible for managing the returns and market risk on this investment portfolio.

OPERATIONSAs of 30 September 2013, HDFC Bank has 3,251 branches and 11,177 ATMs, in 2,022 cities in India, and all branches of the bank are linked on an online real-time basis. The Bank has overseas branch operations in Bahrain and Hong Kong. HDFC Bank has two subsidiaries:HDB Financial Services Limited (HDBFS) HDBFS is engaged in retail asset financing. It is a non-deposit taking non-bank finance company (NBFC). Apart from lending to individuals, the company grants loans to micro, small and medium business enterprises. It also runs call centres for collection services to the HDFC Banks retail loan products. HDFC Bank holds 97.4% shares in HDBFS. As of March 31, 2013, HDBFS has 230 branches in 184 cities. During the FY 2012-13, HDBFS had turnover of INR 9.6 billion and profit after tax of INR 1 billion. It has 6,404 employees as of 31 March 2013. HDFC Securities Limited (HSL) HSL is engaged in stock broking. As of March 31, 2013, HDBFS has 194 branches across 150 cities. HDFC Bank has 62.1% shareholding in HSL. During the FY 2012-13, HSL had turnover of INR 2.3 billion and profit after tax of INR 668 million. During the year, the Company received the Best e-Brokerage Award - 2012 in the Outlook Money Awards in the runner up category.

LISTINGS & SHAREHOLDING The equity shares of HDFC Bank are listed on the Bombay Stock Exchange, where it is a constituent of the BSE SENSEX index, and the National Stock Exchange of India, where it is a constituent of the CNX Nifty. Its American Depositary Shares are listed on the NYSE. Its Global Depository Receipts (GDRs) are listed on the Luxembourg Stock Exchange where 2 GDRs represent one underlying equity share of HDFC Bank. Shareholding On 30 September 2013, the promoter group Housing Development Finance Corporation held 22.72% of its equity shares. 33.61% of the shares were owned by the Foreign Institutional Investors (FII). Around 428,000 individual public shareholders own approx. 8.43% of its shares. The remaining 35.24% shares are owned by others.

Shareholders (as of 30-September-2013)Shareholding

PromoterGroup (HDFC)22.72%

ForeignInstitutional Investors(FII)33.61%

Individual shareholders08.43%

Bodies Corporate08.01%

Insurancecompanies05.38%

Mutual Funds/UTI04.34%

NRI/OCB/Others00.40%

Financial Institutions/Banks00.09%

ADS/GDRs17.02%

Total100.0%

EMPLOYEESAs of 31 March 2013, the company has 69,065 employees, out of which 12,295 are women (17.80%). In June 2013, the company reported an annual attrition rate of approx. 20%. During the financial year 2012-13, the company incurred INR 42 billion on employee benefit expenses.

CONTROVERSIES Money laundering allegationsOn 14 March 2013 an online magazine named Cobrapost.com released video footage from Operation Red Spider showing high-ranking officials and some employees of HDFC bank and two other leading banks, willing to turn black money into white, a violation of Money Laundering Control Act.Following the release of the footage, the Government of India and RBI ordered an inquiry. The banks under question also conducted investigations of their own. HDFC appointed Deloitte Touche Tohmatsu to conduct a forensic inquiry. The bank also appointed Amarchand & Mangaldas & Suresh A Shroff & Co (AMSS), a law firm based in India, to investigate in association with the internal departmental inquiry, the breaches in the banks code of conduct and ethical standards by the officials involved. On March 16, 2013, HDFC released a statement announcing the suspension of over 20 employees involved in the videotape to ensure fair and unbiased investigation process. The RBI forensic investigation did not reveal any prima facie evidence for the allegations of money laundering. Deputy Governor at RBI, K.C. Chakrabarty, said in an interview that no transactions had taken place. The Executive Director of HDFC, Paresh Sukthankar, also confirmed that their investigations revealed the same on April 24, 2013, The issue is being reviewed and investigated from multiple quarters. Clearly, all the investigations have shown that there have been no instances of transactions actually taking place. Our belief is that the existing processes seem to have worked in not allowing these transactions to happen. However, RBI investigations revealed violations of KYC (Know Your Customer) norms, for which the three banks were imposed penalty, with Rs. 4.5 crores imposed on HDFC.

CORPORATE SOCIAL RESPONSIBILTIES

HDFC, 'Corporate Social Responsibility' has always been an evolving concept, akin to its 'learning by doing' philosophy. CSR is an integral part of its operation and viewed as commitment to operate ethically and contributing to economic development while improving the quality of life of its employees as well as that of the local communities and society at large. It has professionally nurtured each of its social initiative as an investment, with a special focus on Education and livelihood. The major initiatives taken by the Bank in this direction over the last few years cover the following areas: Education Livelihood training and support Environmental sustainability Employee welfare, health and well being Employee engagement

CSR at Workplace(a) Human Resource The bank constantly trains and empowers its 55,752 large workforce through programs conducted by internal and external faculty. It lists people as one of its stated core values(b) Code of Ethics HDFC strives for honest and ethical conduct, including the ethical handling of actual or apparent conflicts of interest, full, fair, accurate, timely, and understandable disclosure in the periodic reports required to be filed by the issuer; and compliance with applicable governmental rules and regulations across all business functions. The Bank adheres to Section 406 of the Sarbanes-Oxley Act of 2002 and the rules and regulations framed by the Securities and Exchange Commission of USA and other statutory and regulatory authorities in India and USA. The code is applicable to the Managing Director (Chief Executive Officer), the Chief Financial Officer and members of senior management of the Bank.(c) Complaints Handling The Bank supports a formalised system for receiving, retaining and treating complaints received, and procedures for the confidential and anonymous submission by employees. Under this policy, employees are encouraged to report questionable accounting matters or any fraudulent financial information provided to shareholders, the government or the financial markets, or any conduct that results in a violation of law by the Bank or in a substantial mismanagement of the Banks resources, to the management. HDFC also has a whistle blower policy in place for reporting on any malpractice in the organization. 2.2 CSR at Market-place (a) Promoting Financial Awareness In addition to providing various products and services to its clients, the Bank believes that imparting education and training to these target segments is equally essential to ensure transparency and create awareness. Through these programs the Bank provides credit counselling and information on parameters like saving habits, better utilization of savings, features of savings products, credit utilization, asset creation, insurance, income generation program etc.

CSR at Market-place(a) Promoting Financial Awareness In addition to providing various products and services to its clients, the Bank believes that imparting education and training to these target segments is equally essential to ensure transparency and create awareness. Through these programs the Bank provides credit counselling and information on parameters like saving habits, better utilization of savings, features of savings products, credit utilization, asset creation, insurance, income generation program etc.HDFC and UTI together lunched an Investor Education Initiative called "Swatantra" on 5th February, 2011 in the states of Kerala, Karnataka and Tamil Nadu. The programme aimed to create investor awareness about the various financial products and wealth generation options through mobile phones, internet tools (face book, twitter), financial calculators and planners, and also other conventional methods. HDFC Bank utilized huge network of rural and semi-rural branches across Kerala, Karnataka and Tamil Nadu to interact with millions of people living in rural areas to impart financial knowledge.(b) Sustainability ReportingThe bank has engaged consultants to create an in-house capability for triple bottom line reporting, based on the Global Reporting Initiative guidelines. This is a disclosure tool used to communicate important information regarding the organization and its performance across social, environmental, and economic parameters to stakeholders. (c) Fair Practices CodeThis Code is pursuant to the Guidelines issued by the National Housing Bank on Fair Practices Code for Housing Finance Companies. Major Objectives of this code include following fair and transparent business practices, encouraging market forces through fair competition, having cordial relations with its customers. Fair LendingThe bank would ensure timely disbursement of loans sanctioned in conformity with the terms and conditions governing such sanction. It would give notice of any change in the terms and conditions including interest rates, service charges etc. The bank would not discriminate on grounds of sex, caste and religion in the matter of lending. However, this does not preclude the bank from participating in credit-linked schemes framed for weaker sections of society. In the matter of recovery of loans, the bank would not resort to undue harassment or use of force. Grievance Reddressal In case of any grievance or complaint, the customers can contact the Grievance Redressal officer who belongs to the specifically created Grievance Redressal Cell by HDFC.

CSR at Community Shelter Assistance Reserve Close to 190 social and development initiatives were supported during FY 2010-11 through the Shelter Assistance Reserve. The overall utilisation from the Reserve stood at Rs. 8.88 crore. The segment-wise break-up of the utilisation is illustrated in the chart below

Community development Activities in IndiaS.NoAreaInitiativeActivitiesPartneringorganisation

1

Employee Volunteering Employee participation in summer camps,English-speaking classes; collection of paper waste, assistance in academic support programs, donation of blood.Other activities Focus on creating self-reliance and promoting education in the interiors of the country

10 schools in Pune on a reading program thatcovers over 5,000 children.The bank also supports 1500 girls in Mumbai, Sheopur and Chattisgarh by providing them scholarships.Over 1,000 children in Mumbai, Bangalore, Hyderabad and Kolkata are being covered through the Educational assistance program which aims at reducing the school dropout rates.

2

Pre-school counselling The bank has operated various pre-schools in areas where drop-out rates are high. Focus on childs first generation learning and counselling of their parents on importance of education. The bank currently reaches out to over 9,000 children in Mumbai, Delhi and Hyderabad. Has tied up with 464 schools in Maharashtra covering over 69,000 rural children to inculcate savings habit

3

Livelihood Training & Support Support for vocational training to individuals toenable them to have regular and sustainable income Offers non-formal vocational and technical education programs in trades such as welding, plumbing, electrical maintenance, mobile repair, tailoring, construction, making of paper bags, gel candles, wax candles, basket weaving, agarbatti rolling. An active lending program for customers below the poverty line through the formation of self- help groups. Training programs to the borrowers that nurture the appropriate skill sets as well as the provision of market linkages (so that goods are sold at fair price) to the primary markets in order to ensure that the livelihood activities are sustainable. Counselling to all the self-help groups that it works with on the benefits of the savings habit, wise investing habits etc.

2

Payroll Giving A web portal raises funds and contributionsFrom individuals across world (including employees and customers) and directs these donations to NGOs. Payroll Giving program already has more than26,000 donors contributing over Rs. 60 lacs per monthGiveIndia

3

CommunityDevelopment

Save The Children Project Partnership with NGO, Save The ChildrenFocusing on long-term recovery initiatives including livelihood support and school rehabilitation of flood victims in Leh.18 temporary schools were set up at Igoo, Basgo, Skurbuchan, Phyang and Saspotse with an aim to reach 24 temporary schoolsSave TheChildren

4

Arts andSports

Folk ArtsRajasthan HDFC partnered with Folk Arts Rajasthan toprovide scholarship to children to pursue higher education and also learn their traditional Merasi artistic legacy, with an aim to eradicating illiteracy, fostering community development, and celebrating cultural understanding.Folk ArtsRajasthan, Lok Kala SagarSanstha n (LKSS)

1

Education andLivelihood

School Adoption & ScholarshipA public private partnership to ensure that children in municipal schools have access to quality education.Teachers are also assisted with innovative teaching methods and learning material.HDFC Bank is presently supporting seven schools in Mumbai covering 1,850 children and

10 schools in Pune on a reading program thatcovers over 5,000 children.The bank also supports 1500 girls in Mumbai, Sheopur and Chattisgarh by providing them scholarships.Over 1,000 children in Mumbai, Bangalore, Hyderabad and Kolkata are being covered through the Educational assistance program which aims at reducing the school dropout rates.

2

Pre-school counselling The bank has operated various pre-schools in areas where drop-out rates are high. Focus on childs first generation learning and counselling of their parents on importance of education. The bank currently reaches out to over 9,000 children in Mumbai, Delhi and Hyderabad. Has tied up with 464 schools in Maharashtra covering over 69,000 rural children to inculcate savings habit

3

Livelihood Training & Support Support for vocational training to individuals toenable them to have regular and sustainable income Offers non-formal vocational and technical education programs in trades such as welding, plumbing, electrical maintenance, mobile repair, tailoring, construction, making of paper bags, gel candles, wax candles, basket weaving, agarbatti rolling. An active lending program for customers below the poverty line through the formation of self- help groups. Training programs to the borrowers that nurture the appropriate skill sets as well as the provision of market linkages (so that goods are sold at fair price) to the primary markets in order to ensure that the livelihood activities are sustainable. Counselling to all the self-help groups that it works with on the benefits of the savings habit, wise investing habits etc.

The Bhavishya - Yaan Mission Continuing public private partnership foroverall development of underprivileged children of Mumbai helping them to shed their inhabitations and motivate them to move ahead in life.Rotary club ofMumbai, Municipal Corporation of Greater Mumbai

Running School for Tribal A school was born from the association whichaimed at running schools for tribal children in the interiors of Maharashtra (district Dahanu). The school provides free education, stay, clothing, food and medical treatment for all students. The school caters to over 300 children upto Std.VI and 85% of the students have passed their exams. HDFC supported the running of this school for a period of 1 year.SavarkarTrust

Running School for Rural children HDFC partnered this initiative by supporting 10Single Teacher schools in one block of Kanchipuram district of Tamil Nadu, which is engaged in promoting broad-based and cost- effective education in arithmetic and languages for under privileged children in rural areas.SwamiVivekanandSociety

4

Empowering of Differently Abled Partnered with Chirag for lighting of villages inWada Taluka, Thane District, through Solar energy, by providing them with solar lanterns. These lanterns are made by physically & mentally challenged individuals from economically backward communities.Chirag

VishwasVidyalaya - HDFC partnered withVishwas to support their initiative of empowering the disabled in Gurgaon. The belief is that everyone has a right to access basic health care and education irrespective of disability, gender, class or caste.Vishwas

Health Services

Improving Nutrition and Health in urban slums HDFC partnered SNEHA in its initiative ofproviding solutions to issues of nutrition and health in urban slum communities. Specifically with respect to the concerns of unhealthy newborn babies and unhealthy lactating mothers. The program is run in 9 wards of Mumbai specifically with health posts covering a population of approximately 100,000 and with maternity homes/tertiary hospitals covering a radius of 6-7 kms.Sneha

Child care HDFC has been supporting the on-goingrunning expenses of the Centres for the past several years of St. Jude India Child-Care Centres The Centre caters to a huge unmet social need to provide a safe and clean environment for children to recuperate following treatment for serious chronic diseases. The organisation runs 7 centres housing children suffering from cancer in Mumbai where free accommodation is provided to needy children (and their immediate family)St. Jude IndiaChild-CareCentre

LeprosyEradication HDFC has been regularly supporting theongoing activities of Alert-India, which is works towards eradication of leprosy for the last 28 years. Their Leprosy Elimination Centre is a one of a kind in the country. It is in contact with over a1,000 patients living in their project areas.Alert India

Betterment of Adults HDFC supported the running expense of theworkshop of SPACE, an NGO working for betterment of adults affected by Cerebral Palsy for a period of one year in Pune.SPACE

(c) Financial InclusionHDFCs initiatives target segments of the population that have limited or no access to the formal banking system for their basic banking and credit requirements, by building a robust and sustainable model that provides relevant services and viable and timely credit that ultimately results in economically uplifting its customers.6The bank in partnership with 104 Microfinance institutions and 203 NGOs has extended credit facilities exceeding Rs. 700 crores in 17 states and has financially included over 2 million rural households creating inroads to alleviate poverty that is prevalent in certain sections of the country . By March 31, 2014 HDFC Bank will endeavour to bring 10 million households currently excluded from basic banking services under the fold of this program. (d) Rural Initiative The Bank offers products and services such as savings, current, fixed & recurring deposits, loans, ATM facilities, investment products such as mutual funds and insurance, electronic funds transfers, drafts and remittances etc. in its rural and under banking locations. Some of these branches are hubs for other inclusion initiatives such as direct linkages to self-help groups and to promote mutual guarantee micro-loans, POS terminals and information technology enabled kiosks, as well as other ICT initiatives such as mobile banking in these locations. Apart from loans directly linked to agriculture such as pre and post-harvest credit, there are many other credit products that the Bank uses to aid financial betterment in rural locations. Loans for tractors, commercial vehicles, two wheelers etc. supplement the farmers income by improving productivity and reducing expenses. (e) Loans to Self Help Groups and Mutual Guarantee Micro loans HDFC Bank has been working with various non-government organizations in order to cover a wider consumer base than that it could have reached through its branch network. The NGOs that the Bank partners work with the objective of providing credit for income generation activities, (often by providing training, vocational guidance and marketing support to their members). Over the last one year the Bank has accelerated its direct linkage program to self-help groups, under this program the Bank itself works at the grass root level with women in villages, conducts financial literacy programs, forms groups and then funds these groups for income generation activities. Till date the Bank has lent to over 54,000 self-help groups covering approximately 8 lakh households. (f) Agriculture and Allied Activities An innovative model has currently been implemented with dairy and sugarcane farmers. The initiative currently underway includes the appointment of dairy societies and sugarcane co-operatives as business correspondents, through whom the Bank opens accounts of individual farmers attached to these societies. The societies route all payments to the farmers.

(g) Small and Micro Enterprises The Bank offers complete banking solutions to micro, small and medium scale enterprises across industry segments including manufacturers, retailers, wholesalers / traders and services. The entire suite of financial products including cash credit, overdrafts, term loans, bills discounting, export packing credit, letter of credit, bank guarantees, cash management services and other structured products are made available to these customers.

Environmental CSR(a) Environmental Sustainability HDFC Bank believes in taking responsibility for the effects of its operations in society and on the environment and this belief embodies its approach to the reduction of carbon emissions. Taking forward this commitment the Bank has undertaken the following projects: 1. Annual Foot-printing / Calculation of its carbon emissions The Bank has developed and put in place a template to collate and calculate its carbon emissions on an annual basis. This provides us with our emissions regarding travel, electricity, paper and other utilities, which then enables us to take efforts in specific areas in order for the Bank to reduce the impact of its operations on the environment. 2. Carbon Disclosure Project The Bank has been associated with the carbon disclosure project since 2007, adhering to their disclosure practices, each year they have strived to improve the quality of reporting and the number of parameters that go into the disclosure. In the year 2010, HDFC Bank registered as a signatory to the carbon disclosure project. 3. Carbon Management Awareness Employees are made aware of the importance of conservation of natural resources and smart resource management techniques through various e-mailers and other communications sent out periodically.(b) Green Initiative In line with its commitment to green and sustainable development HDFC bank has followed green principles in the construction of its back office premises located in Mumbai. The building core and shell has been designed and implemented in lines with a LEED rating of 'gold'. All materials used in the construction of the interiors of the building conform to green norms for commercial premises. The operations of the premises consume less than one watt per square foot of space. Indoor air quality is monitored through Co2 control and sewage for the building is treated and recycled. Corporate Governance The Composition of the Board of Directors of the Bank is governed by the Companies Act, 1956, the Banking Regulation Act, 1949 and the listing requirements of the Indian Stock Exchanges where the securities issued by the bank are listed. The Board has following ten (10) Directors as on March 31, 2011:- Executive Directors Mr.AdityaPuri:-Holds a Bachelor's degree in Commerce from Punjab University and is an associate member of the Institute of Chartered Accountants of India. He has been the Managing Director of the Bank since September 1994. Mr. Harish Engineer:-is Science Graduate from Mumbai University and holds a Diploma in Business Management Mr.PareshSukthankar:-Did his Masters in Management Studies (MBA) from Jamnalal Bajaj Institute (University of Mumbai) and the Advanced Management Program (AMP) from the Harvard Business School. Non-Executive Director Mrs.RenuKarnad:- represents HDFC Limited on the Board of the Bank. She is a Law graduate and also holds a Master's Degree in Economics.Independent Directors Mr. C. M. Vasudev: - holds a Master's Degree in Economics and Physics. He joined the Indian Administrative Services in 1966 Mr.AshimSamanta:- holds a Bachelor of Commerce degree from University of Mumbai. He has vast experience in the field of bulk drugs and fine chemicals. Dr.PanditPalande:- extensive experience of working in the fields of business administration, management and agriculture. Mr.ParthoDatta:- appointed as an additional Director during the year. He is an associate member of the Institute of Chartered Accountants of India (ICAI) Mr. Bobby Parikh: - holds a Bachelor's degree in Commerce from the Mumbai University and qualified as a Chartered Accountant in 1987 Mr. A. N. Roy: is M.A., M.Phil. And is a distinguished retired civil servant. During his long career of 38 years in the prestigious Indian Police Service ("IPS") Various Committees of BOD Audit and Compliance Committee Compensation Committee Investor Grievance (Share) Committee Risk Policy and Monitoring Committee Credit Approval Committee Premises Committee Nomination Committee Fraud Monitoring Committee Customer Service Committee Efforts would lead to reduced events of critical illnesses or hospitalisation.

Competitor Analysis

HDFCICICISBICITIBANK

Profits(in Cr Rs)39265151737048760

Spending on CSR(in Cr Rs)8.84080460

% Spending on CSR0.220.771.080.94

If government imposes 2% legal binding onCSR activities, future is spending (in Cr Rs.)78.52103.2147.417.2 (CitibankIndia)

Awards and recognitions2013[edit]Outlook Money award 2013Best Bank in Large Banks Category[32][33]

IBA Innovation AwardsMost Innovative Use of Technology[33][34]

Dun & Bradstreet Polaris Financial Technology Banking Award 2013Best Private Sector Bank Technology AdoptionBest Private Sector Bank RetailOverall Best Private Sector Bank[33][35]

Institutional InvestorBest Bank in AsiaMr. Aditya Puri - Best CEO[36]

Forbes AsiaFab 50 Companies List for the 7th year[33][37]

Sunday Standard Best Banker AwardsBest Private Sector Bank: LargeSafest Bank: LargeMr. Aditya Puri: Top Achiever[33][38]

Asia Money 2013Best Domestic Bank in IndiaMr. Aditya Puri: Best Executive in India[33][39]

MACCIA Awards 2013Best in Financial Services: Bank Category[40]

UTI Mutual Fund CNBC TV 18 Financial Advisory Awards 2012Best Performing Bank - Private[33][41]

Dun & Bradstreet Corporate Awards 2012Best in Banking sector[42]

NDTV Profit Business Leadership Awards 2012Winner in the banking category[33][43]

NASSCOM CNBCTV18 IT Innovation AwardBest IT Driven Innovation in Banking (COMMERCIAL)[33][44]

The National Quality Excellence AwardsBest Customer Service Result[45]

Brand Trust Report2013Most Trusted Finance Brand[46]

FE Best Bank AwardsBest Bank: New Private sectorBest in Strength & SoundnessMr. Aditya Puri: Best Banker[33][47]

Skoch Financial Inclusion Awards 2013Organization of the Year[33][48]

Guinness World RecordFor The Annual Blood Donation Drive[49]

2012DSCI Information Technology Award 2012Security in Bank (2nd time in a row)Security Leader of the Year (Banking)[33][50]

Businessworld Awards for Banking Excellence 2012Most tech-friendly BankDeal of the year (Rupee Bonds)[51]

HT-Mars Customer satisfaction surveyWinner: Bank and Credit Card customer satisfaction Survey[33][52]

CSO Forum Information Technology Award 2012Best Organization for Information Security Practice(2nd time in a row)[53]

Economic TimesET Awards for Corporate Excellence - Company of the Year 2012[33][54]

CNBC TV18's India Best Banks and Financial Institutions Awards 2012Best Private Sector Bank[33][55]

Mint-Aon Hewitt study on India's Best Managed Boards 2012One of India's six best managed Boards 2012[33][56]

Forbes AsiaFab 50 Companies - Winning for the 6th year[33][57]

IBA Banking Technology Awards 2011Best Online BankBest Use of Business IntelligenceBest Customer Relationship InitiativeBest Risk Management & Security InitiativeBest Use of Mobility Technology in Banking[58]

Dun & Bradstreet Banking Awards 2012Overall Best BankBest Private Sector BankAsset Quality - Private SectorRetail Banking -Private Sector[33][59]

IDRBT Banking Technology Excellence Awards 2011-12Best Bank in 'IT for Operational Effectiveness' category[33][60]

Asia Money 2012Best Domestic Bank in India[61][62]

India's Top 500 Companies -Dun & Bradstreet Corporate AwardsBest Bank in India[63][64]

Finance AsiaBest Managed CompanyBest CEO - Mr. Aditya Puri[65]

UTI Mutual Fund CNBC TV 18 Financial Advisor Awards 2011Best Performing Bank Private[66]

Asian Banker International Excellence in Retail Financial Services Awards 2012Best Retail Bank in IndiaBest BancassuranceBest Risk Management[67]

5th Loyalty Summit awardCustomer and Brand Loyalty[68][69]

Brand Trust Report2012Most Trusted Finance Brand[70]

Skoch Financial Inclusion Award for 2012Skoch Foundation Award for the SHG/JLG Linkage Programme[71][72]

ICAI Awards 2011Excellence in Financial Reporting[73][74]