4. quality austria Forum

4. qualityaustria Forum

Business Continuity ManagementIvana Tepčević

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02.10.2013.g.

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What is ISO 22301?

02-okt-13 4. qualityaustria Forum, Beograd

Source: IS&BCA, 2013

StandardsBritish standards• Business Continuity Institute (BCI), British Standard Institute (BSI)

• PAS 56 Publicly Available Specification – Guide to Business Continuity Management

• BS 25999-1:2006, Business continuity management — Code of practice • BS 25999-2:2007, Business continuity management — Specification

International standards• ISO 22301:2012 Societal security — Business continuity management systems —

Requirements

• ISO 22313 Societal security — Business continuity management systems — Guidance

• ISO 22398 Societal security — Guidelines for exercises and testing

• ISO 31000 Risk Management Principles and Guidelines

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Business Continuity Management – definition

• Holistic management process• Framework for resilience and response capability• Safeguard interests of key stakeholders• Identifies potential risks, threats and impacts


Business Continuity aims to safeguard the interests of an organisation and its key

stakeholders by protecting its critical business functions against predetermined disruptions (ISO

22301:2012).

Principal drivers


Local Government 92% Central Government 85%

Finance Insurance 85% Utilities 81%

Health and Social Care 74% Transport and Logistics 69%

Manufacturing and Production 58%

Education 52%

Business Services 40% Construction 31%

Corporate governance;Regulation/legislation;Central Government

Central Government; Corporate governance;

Public sector procurement

Corporate governance; Regulation/legislation;

Auditors

Regulation/legislation; Corporate governance;

Customers


Public sector procurement


Customers

Customers;Insurers;

Corporate governance

Corporate governance;Customers;

Regulation/legislationCustomers;

Corporate governance;Regulation/legislation and

Investors/shareholders

Customers; Corporate governance;

Insurers

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Major crisis for mobile-phone giants


• Background– Booming mobile phone industry– Philips semiconductor plant in

Albuquerque (USA)– Produced mobile phone chips,

crucial components– 40% of output to:

• Nokia, Finland• Ericsson, Sweden

• The incident– Furnace fire caused by lightning

bolt– Brought under control in minutes– Smoke and water damage

• The impact– Flow of chips suddenly stopped– Weeks to get plant up to capacity

Nokia • Monitored supply chain• Took immediate action to secure supply• Reconfigured manufacturing to accommodate different specification

Ericsson• Took supplier word that not a major problem• Delayed taking remedial action (2 weeks)

Source: Logistics Europe February 2004

Key risk areas – business impact

• People• Information and Data• Buildings, work environment and associated

utilities• Facilities equipment and consumables• ICT Systems• Transportation• Finance • Partners and Suppliers


What to plan for?


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Major cause of organizational disruption in 2012

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Source: CMI, BCM Survey 2013

• Winter weather – 77%

• Loss of people due to illness – 42%

• Loss of IT – 40%

• Loss of telecommunications – 27%

Value of crisis management


Without crisis management

Damage tofinancial results,

reputation andkey relationships

Lost time/productivity

TimeIt reduces thenegative impact and speeds recovery from all kinds of corporate crises

Negati

ve im

pact

With crisis management

CrisiseventCrisisevent

BCM compatibility PDCA


Risk Treatment

Residual Risk

ShareAvoid/

Remove/ Change

Increase / Retain

Business Continuity

BCM checklist

• Scope and Objective

• Gain a understanding of your business

• Assess the Risk

• Evaluate potential continuity arrangements

• Define your strategy

• Develop your continuity plans

• Maintain, train and exercise continuity plans


Organization and its context


BCM objectives• Clearly stated; • Be consistent with the policy; SMART• Take account of applicable needs and requirements; • Enable opportunities to maintain or improve

performance; • Be monitored and updated as appropriate.

In order to ensure that these objectives will be achieved, the organizations should determine:

• Who will be responsible; • What will be done and when it will be completed; and • How the results will be evaluated.


Components of BCM arrangements


IT backup ar-rangements

Arrange-ments for re-mote working

Site emer-gency plan

Moving staff to alternative

site

Contact cas-cade

Media re-sponse to

continuity is-sues

Access to al-ternative util-ity services

(backup gen-erator)

Alternative suppliers

Series1 84 79 70 62 58 49 45 34

5

15

25

35

45

55

65

75

85


Be prepared


DisasterRecovery

Emergency Response

Crisis Management

BusinessRecovery

Business continuity plan

• Initial control of emergency situation

• Safeguarding human life, protecting physical assets, minimizing damage/business impact avoiding environmental contamination

• Stabilizing, security, damage assessment

• Strategic direction/policy issues

• Crisis communications – internal and external (media)

• Outward facing liaison - stakeholders, users etc.

• Co-ordination of service recovery efforts

• Phased recovery of business-critical processes

• Recovery of infrastructure and services

• Returning to “business as normal”

Benefits of BCM

• Improves business resilience (86%)• Helps protect their reputation (74%)• Meets customer requirements (72%)• It helped their organization to recover from

disruption more quickly than would otherwise have been the case (85%).



Evaluating BCM against established standards


• Legislation (e.g. statutory requirements)

• Regulations (e.g. industry specific requirements)

• ISO 22301, ISO 27001, ITIL/ISO 20000

• BCI’s Good Practice Guidelines

• BS 25999

• Other organizations

Resume


• Start with an understanding of your business, not with the threat - business impact analysis takes precedence over risk assessment

• Review and test BCM regularly

• Keep informed

• Do not neglect the supply chain

• Be clear about management roles and responsibilities

• SMEs in particular should consider how they can use BCM in a proportionate way to improve their resilience

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