4 iw-ia-zurich airport-final2 (3)

©2013 Software AG. All rights reserved.

Mr. Guenther Summer Head, Data Management & EAI Zurich Airport Mr. Dinesh Chandrasekhar Sr. Manager, Global Product Marketing Software AG

Spreading the wings to fly high webMethods powering Zurich Airport

©2013 Software AG. All rights reserved. For internal use only

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Agenda • About Zurich Airport • Let us take a walk through the airport • Airport operations: Behind-the-scenes • webMethods @ Zurich Airport • Summary • Q & A


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• One of the most important airports in central europe

• Number of passengers • About 24 M per year • Capacity: 36 M per year • Approx. 66000 per day

• Number of Airlines flying in/out of Zurich Airport - 78

• Worldwide destinations = 188 • Number of employees = 1,500

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Awards: 2004 – 2013 (ten consec. years)

Winner of the “World Travel Award“ Category: ”Europe‘s Leading Airport“

Skytrax World Airport Awards 2013 #1 in the category ”20-30 million passengers" 2013 #1 in the category "Best Airport Staff Europe" 2013 #1 in the category ”Baggage delivery“

2010 Winner of the “Business Traveller Award“

Category: “Best European Transfer Airport“ Classified as 4-star airport (Skytrax)

One of 13 airports in the world alongside London, Frankfurt or Amsterdam

And many more...

ZURICH AIRPORT

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5 | ©2013 Software AG. All rights reserved. For internal use only ©2013 Software AG. All rights reserved. For internal use only

Welcome to Zurich Airport!


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Checking in - Is your flight on time? • Real-time updates on the biggest display at the airport • webMethods powering the Flight Information Display System

Checking In Flight Status Transfers Around the airport Arrivals


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Flight Status – tracking on web/mobile • Push notifications on mobile devices on various data points • Flights, Airports, Airlines, Aircrafts, Train Schedule, Point of Interests,

Parking Occupancy, Subscriptions


Presenter

Presentation Notes

iPhone only Deliver only data via REST / JSON For the mobile app we had in 1 month (April 2013) following number of service calls from the apps to our webMethods servers: Total: 4744958 Per day: 158165 Push messages (from webMethods server to an external service provider): Total: 48869 Per day: 1629 The app users can subscribe for a flight by just clicking on the star symbol (like to make this flight my favorite) of the flight he might be interested. After this we (EAI platform) will send (push) the relevant flight-update-messages live to the subscribed customer. On the customers iPhone will then open a popup message with the updated flight data of the subscribed flight. Because of security issues it is not possible to send these messages directly to the customers phone. Apple defined here for the so called APN Service interface (Apple Push Notification Service). This works only via a third party provider in between: http://devgirl.org/2012/10/19/tutorial-apple-push-notifications-with-phonegap-part-1/


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Around the airport • Observation deck with multimedia binoculars • Provides background information on fixed and mobile POI.


Presenter

Presentation Notes

Radar, flight and weather data Data Stream


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Arrivals • Streamlined flow information on Baggage, Arrival Gates etc. • Swiss railway company data shown on all 44 monitors at the whole

airport area with train departure times


Presenter

Presentation Notes

Door control, deboarding


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Transfers • Transfer times are optimized for all Schengen connecting passengers • Data for the airbridge provided through webMethods




Airport Operations A behind-the-scenes look


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“Airport on a desk” - ZEUS • Single source of truth

Presenter

Presentation Notes

ZEUS provides a cleanly designed and easily understood representation of what is happening at the facility at any given moment by collecting data from the airport’s various systems. CDM - Collaborative Decision Making Interfaces: FlightData (AIMS), Radar (SAMAX), Baggage (GSA), Environment (Umwelt), Alerting (Alarmstern)


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Management monitors for passport control


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PaxRiver – Passenger Flow

Presenter

Presentation Notes

For this interface we supply the data from the Gate Access Verification System (GAVS) and AIMS. Airport Steering can check the number of passengers at different checkpoints. We have limits of waiting time in front of the checkpoints and airport steering can send staff to the checkpoints


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Examples of Key Performance Indicators monitored • Number of active check-in

counters • Average delay of planes • Passenger flows at various

checkpoints • Wait time of passengers

at specific points

Presenter

Presentation Notes

To be able to display the Check-in Desk usage live via MashZone we need first to store all the data we receive via socket interface on our webMethods server to a database. For instance we receive daily following number of messages from all the 168 check-in desks at the airport: NUMBER MESSAGE TYPE 491 Login 469 Logoff 612 Screen Saver On 617 Screen Saver Off 5088 HeartBeat 2009 Type_9 14569 Type_10 4904 Type_11 è is 28759 messages a day But it can happen, that we receive a lot of messages nearly at the same time. For example it happened that 46 different check-in desks sent a message within 1 second. To be able to process this amount of data on our TCP listener still in real time we had to allow 30 parallel receiver threads at the same time,



webMethods @ Zurich Airport


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webMethods at Zurich Airport 2003 EAI Evaluation – POC with webMethods Since 2004 in use as a productive EAI platform

Critical business processes based on the webMethods platform

webMethods is running 7 x 24 hours inclusive support Active und automatic SMS notifications in case of process – or interface

errors

webMethods Application Management

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EAI Footprint

• 70 Projects

• 140 Packages

• 5 Production servers

• 800 Firewall rules

• 270 Top-level services


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EAI architecture • IS in front of the LB

- Listener - Scheduler

• Load Balancer • Server in parallel operation

- PROD1 (Aviation) - PROD2 (SAP / Non-Aviation)

webMethods Application Management

Prod. Servers 1 Prod. Servers 2

Load Balancer

Presenter

Presentation Notes

2 independent webMethods production environments Per environment, there are 2 servers in parallel operation with Load Balancer One environment only for the aviation area (flight operations – live data) One environment only for SAP and non aviation areas About 350 processes / interfaces About 100,000 service instances per day for just one interface (Flight Data) About 850 firewall rules between webMethods and internal / external systems / applications


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Implemented Interfaces

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AIMSRep

AIMS+

Alarmstern

AMC

BAZL

FLIRT

ATANOMS

GSA

SAMAX

SIKO Pollution

Applicants

WhoIsWho

Skybilling

Telephon-charging

Freight

Business Mobile maxSimAP

WebBasedTraining

SMS

Internet

Parking

BIS-Byron

ZEUS

SAP

FM and others...

Paxometer

TanGo

AIMS WebClient

Visitor Registration

CRM Duty Journal

Energy Supply FMA (FIDS)

MIS

Air Routes

DoorControl

Meter Reading

IP-Phone Services

Cable Manager

Passport Check Counter

SIKO Performancemeter

Rotations Cube

UDB

Web Based Training

SFS

E-Invoicing

Mobile App

Schliesstechnik

REFX

Presenter

Presentation Notes

Guenther to update this slide


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Flight Data Distribution

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AIMS

GAVS

EAI


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ZEUS

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Zeus: Web Service Notification

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Brokered publish/subscribe (WS-BrokeredNotification)

- Introduces a broker between producers and consumers.

- Publishers and subscribers are decoupled.

- Consumers subscribe to the broker.

- The broker relays notifications to the subscribers.

Brokered Pub/Sub


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SMS Flight Information

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Presenter

Presentation Notes

10 SMS / sec Parking overflows Flight delays


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IP-Phone

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• Phonebook • Flight Information • Caller identification • Dial from Intranet • Absent indication • Busy Indicator • Configuration (Web Interface)

• Speed-dial buttons • Diversion • Change PIN


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E-invoicing


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Mobile App

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DoorControl – Deboarding

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Non-Schengen Departures

Schengen Departures/Arrivals

Non-Schengen Arrivals

Schengen & Non-Schengen Departures / Arrivals

A

B

C

1

2 3

Deboarding Schengen Deboarding Non-Schengen Non-OSS Deboarding Non-Schengen OSS

These 3 gate doors can be simulataneously opened

1 2 3

1

2 3

A

B C


30 | 30 TanGo Übersicht

Badge production

SAP Kaba Integration Alarming

Workflow (Ablaufkontrolle, Dialog)

Kaba Exos

9300

SAP / R3

( CRM / PM / CS)

Byron-BIS

WBT/NetCoach

Security-ModulFahrerausbildu

ng

LiveLink Dokumenten- Verwaltung

Web-Client

FH-Partner

FH-PartnerHR-

Systeme

DrucksystemCollamat

SteriaParking

Firmen-Stamm

Handels-register

1

AA-Strafpunkte-Verwaltung

17

18

5

16

3

6

7

8

9 10 11

2

1

13 15

19

21

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Legende: Schnittstellennummer, fett = EAI-Schnittstelle

Schnittstelle mit Richtung

Alarm System

Durchgangs-Infrastruktur

(Leser, Video, Gegensprech,

Frosch)

22

Produktions-system FH-

Ausweis

4

Drucker Druck/Segm/Foto27 28

AutoCAD+GIS

29

Zonen+Profil-Konfigu-

rations-System

14

SkiData8

PVis (Video- Gegen-sprech-System)

24

12

Presenter

Presentation Notes

Zutrittskontrolle - Antragsprozess Badge production – 10K lines of XML data per badge; webMethods faster Emergency lockdown of badges using DSP pages in webMethods Each Error is sent out as SMS Keys Management Schlüsselverwaltung; Anlagen und Schliesszylinder: ca. 40’000 at the airport Chip in keys Ordering of keys, data exchange in SAP, key management



In Summary


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Conclusion 1. webMethods integration platform represents a fundamental,

strategic and important component within the IT landscape

2. Implementation of “the internet of things”

3. Innovation enabler

4. Complex application & device landscape

5. The platform of choice for all future integrations



Questions?

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4 iw-ia-zurich airport-final2 (3)

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