4 ds15

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4Ds shaping the future of work. Dr Nicola J Millard Head of Customer Insight & Futures BT Technology, Service & Operations [email protected] @DocNicola

Transcript of 4 ds15

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4Ds shaping the future of work.

Dr Nicola J Millard

Head of Customer Insight & Futures

BT Technology, Service & Operations

[email protected] @DocNicola

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Copyright BT Global Services, 2015 2

The 4 ‘D’s’ driving the future of work

Distance

Dilbert Diversity

Droids

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Copyright BT Global Services, 2015 3

The rise of diversity: 5 generations at work by 2020

2010 2020 2030

Traditionalists Boomers Gen X Gen Y Gen Z

40%

30%

20%

10%

0%

Source: London Business School, 2013

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Copyright BT Global Services, 2015 4

The rise of diversity: mind the generation gap!

My day would be significantly more productive if there was better info sharing

52%

68%

54%

Gen Y

Gen X

Baby boomers

Use IM at work:Gen Y – 31%Gen X – 28%Baby boomers – 19%

62% 38% 42%

Gen Y Gen X Baby boomers

56% 64% 59%

Gen Y Gen X Baby boomers

Note: (Gen Y, 18-34), (Gen X, 35-50) and (Baby boomers 50+)

“Baby boomers will remain committed to email and deeply suspicious of social media at work, whilst Generation Y and Z rely on a number of social and mobile platforms to communicate”

London Business School FoW Consortium, Generational Cohesion Report, 2013.

I am frustrated with the technology available at work

I don’t mind working out of work hours if I can do my own thing during work hours

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Copyright BT Global Services, 2015 5

The Death of Dilbert: One Size Doesn’t Fit All.

Contemplate ConcentrateCommunicate Collaborate

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Dilbert:Socialising in the Office, working in the Cloud

Home worker

“Coffice” worker

Activity based working Virtualised working

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Digital footprints: Social physics

Digital connectionsCollaboration: Trader performance vs. idea flow

Physical spaces: friends meet at a fewmeaningful places, strangers pass randomly

Thanks to Sandy Pentland, MIT

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The death of distance:Connecting the inner Neanderthal

Poor Rich

http://www.aes-uk.org/wp-content/uploads/2012/03/320x320.png
http://www.aes-uk.org/wp-content/uploads/2012/03/320x320.png
http://www.google.co.uk/url?sa=i&rct=j&q=future+video+conferencing&source=images&cd=&cad=rja&docid=XlJZZ5im38VBVM&tbnid=o95wdNKrfph-mM:&ved=0CAUQjRw&url=http://blog.radvision.com/videooverenterprise/2010/06/09/it%E2%80%99s-all-happening-at-infocomm-2010/&ei=v0H_UfHNB4WakAXprIDQCw&bvm=bv.50165853,d.dGI&psig=AFQjCNHJZhNN3tf6Cdw5w0-G6uBjBXatow&ust=1375769374137587
http://www.google.co.uk/url?sa=i&rct=j&q=future+video+conferencing&source=images&cd=&cad=rja&docid=XlJZZ5im38VBVM&tbnid=o95wdNKrfph-mM:&ved=0CAUQjRw&url=http://blog.radvision.com/videooverenterprise/2010/06/09/it%E2%80%99s-all-happening-at-infocomm-2010/&ei=v0H_UfHNB4WakAXprIDQCw&bvm=bv.50165853,d.dGI&psig=AFQjCNHJZhNN3tf6Cdw5w0-G6uBjBXatow&ust=1375769374137587
http://www.google.co.uk/url?sa=i&rct=j&q=social+media&source=images&cd=&cad=rja&docid=-qFF4FSbCCPi-M&tbnid=IchtVPK7SN33-M:&ved=0CAUQjRw&url=http://www.athgo.org/ablog/index.php/2013/04/26/social-media-events-2013/&ei=lUP_UbzdBc-XkgWO1IBo&bvm=bv.50165853,d.dGI&psig=AFQjCNHWBn25yQOiUyAvY_VDhfAKyiQbGg&ust=1375769864518505
http://www.google.co.uk/url?sa=i&rct=j&q=social+media&source=images&cd=&cad=rja&docid=-qFF4FSbCCPi-M&tbnid=IchtVPK7SN33-M:&ved=0CAUQjRw&url=http://www.athgo.org/ablog/index.php/2013/04/26/social-media-events-2013/&ei=lUP_UbzdBc-XkgWO1IBo&bvm=bv.50165853,d.dGI&psig=AFQjCNHWBn25yQOiUyAvY_VDhfAKyiQbGg&ust=1375769864518505
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Copyright BT Global Services, 2015 9

The Rise of the Droid…

IoT

“Hollowing out” &

“Uberisation” of work

Pattern matching &

unstructured problem solving,

e.g. Watson.

Autonomous mobility, fine

motor control, e.g. Baxter,

autonomous cars, computer

vision

Language & complex comms,

e.g. Siri, Narrative Science,

Lionsbridge.

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Thank youDr Nicola J Millard

Head of Customer Insight & Futures

BT Technology, Service & Operations

[email protected] @DocNicola


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