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Change Management-A Process

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Change Management-A Process

Change

- a natural process

- to become different, usually in response

to a stimulus requiring an action or adjustment.

Change Agent

- The person initiating the change effort.

Client System- The target of the change agents intervention effort;

the entity that may need or desire a change.

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Models of Planned Organizational

Change

Change can be managed

Organizational change is the adoption of a

new idea or behavior by an organization

Change comes from recognition thatenvironmental changes will create

mismatches

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Forces for change

Mismatches occur between the company and its externalenvironment

Customers

Competitors

Technology

Economics International

Government

As well as its internal environment

Management

Employees Unions

Inefficiencies

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Managers must be aware of the

mismatches as they develop and

initiate change

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Initiating Change

Change can be made by

finding established ways to eliminate the

mismatch

Downsizing to eliminate mismatch of departmentsize and reduced demand.

Create new ways

Two people share one job

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Management of the Change Process

Diagnosing and Analyzing Change

Change Strategies Participation and involvement strategy

Informed strategy

Implementation Job functions

Organizational structure People changes

Follow-up Cycle

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Creativity to Initiate Change

Define it please From the top of the barn, a horse looks like a violin -Mark Twain

The ability to view ordinary situations in unique ways

Function of Organizational Climate and Individual characteristics Climate

Open communications Good mix of experts and non experts

Freedom to choose problems

Resources available without a specific reason

Individual Characteristics

Originality

Curosity Open Mindedness

Focused approach

Persistance

Playful attitude

Receptiveness to new ideas

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Creativity in Organizations

Creativity can be built

into an organization by

creating an appropriate

structure

New Venture teams

(intrapreneurship)

Idea Champions

New Venture Funds

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Change ManagementTwo Paths of

Change

Effectiveness

Efficiency

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Efficiency

Classical, hierarchical, mechanistic structure

Environment slow to change

Management changes the culture (top down)

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Effectiveness

Team based structure

Environment quick to change

Structural coupling to the environment in order tokeep up with the change

Employees coupled to and focusing on thecustomers needs

Individual controls all the processes needed tosupport each customer

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Making it happenImplementing

Change.

Implementing change involves perturbing the

system.

Resistance to change is natural

Feedback loops keep change from happening

Change involves hard work by everyone

Employees sense they will lose something

Resistance cant be ignored

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A feedback loop

EmployeesGet nervous

ManagementAudits progress

ManagementChanges process

Employee changesProcess back again

Employee hidesHis change

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Force Field Analysis to Overcome

Resistance

When a change is introduced, some forces drive it

while some inhibit it

Remove the forces that inhibit the change

The forces that drive it will make it happen

You can also

Communicate and Educate

Encourage participation by all

Negotiate

Coerce

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Types of Planned Change

Strategy

Technology

New Products

Structure

Culture

Changes are interrelated. A change in one

affects the others.