4 - 5 OCTOBER, 2016 | GRAND HYATT, DOHA, QATAR www...
Transcript of 4 - 5 OCTOBER, 2016 | GRAND HYATT, DOHA, QATAR www...
@Newagebanking New Age Banking Summit
1 | NOVEMBER 2016
4 - 5 OCTOBER, 2016 | GRAND HYATT, DOHA, QATAR
Endorsed By
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Organised ByMedia Sponsor
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www.newagebanking.comEVENT OVERVIEW
Thank you for being a part of the New Age Banking Summit Qatar 2016 and making it a huge success!The Qatar edition of the New Age Banking Summit was a phenomenal success, owing to the participation of experts from leading regional and global financial organisations. We were honoured to have the Chief Executive Officer of the Qatar Financial Centre Regulatory Advisory, Mr. Michael Ryan, present the inaugural guest address. With topics ranging from the digital transformation of banks, omni-channel banking and banking security, to big data, cross border payments and innovations and trends in retail banking, the event discussed strategies for banks and financial organizations to achieve their objective of meeting the needs of new-age customers.Panel discussions, case studies, focused presentations and networking sessions brought together experts from leading banks, government bodies and technology providers in the region to facilitate knowledge sharing in the banking industry.
We would like to thank all our sponsors, partners and delegates for their continued support.We look forward to seeing you at our next edition.
Team UMS Conferences
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04 SnapshotsA brief summary of the event, focusing on the key details and eminent speakers that conducted sessions
06 AttendeesA catalogue of the companies that participated in the event, along with an attendee profile
08 Highlights Insights and feedback from key industry experts that attended the event
10 Press Coverage Clippings and snapshots of the event as featured in the media
16 Sponsors and Partners A list of our esteemed partners without whom this event would not have been possible
18 ImagesA pictorial representation of the highlights that defined the event
22 Oman EditionA snapshot of the most successful and popular banking event that Oman has ever seen
CONTENTS
04
12
16
08
06
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John Schlesinger, Global Chief Enterprise Architect,Temenos, United Kingdom
SNAPSHOTS
26 140+Delegates Knowledge
Sharing Sessions Speakers Sponsors
26 16
Michael Ryan,Chief Executive Officer,Qatar Financial Centre Regulatory Authority
Sandeep Chouhan,Executive Vice-President,Group Head Operations & Technology, Mashreq,UAE
Sanjeev Mehra,Managing Director & Global Head of Product Development,Citibank, Singapore
John Schlesinger,Global Chief Enterprise Architect,Temenos, United Kingdom
Chandramouli Kundagrami,Head Digital Strategy,Infosys Finacle, India
Pedro S. Cardoso,Senior Vice President, Head – Multichannel,CRM & Digital Transformation,EmiratesNBD, UAE
Ahmed Khidhir,Senior Consultant Digital Channels,Misys, UAE
Neil Andrew Buckley,Group Head of Technology & Operations,Doha Bank, Qatar
Rasha Abu Al Saud,Chief Information Officer & Senior Vice-President,The National Commercial Bank (NCB), Saudi Arabia
Bertrand Hassani,Global Head of Research & Innovation,Santander, United Kingdom
SPEAKERS
Sandeep Chouhan, Executive Vice-President,Group Head Operations & Technology, Mashreq, UAE
Ahmed Khidhir, Senior Consultant Digital Channels, Misys, UAE
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SNAPSHOTS
Artur Malek,Marketing Manager,Finanteq, Poland
Ali Al Omran,General Manager Technology,Arab National Bank, Saudi Arabia
Bryan Carroll,Head of Solution Design,National Bank of Abu Dhabi (NBAD), UAE
Roshdi A. Osman,Head of Security Governance - Deputy CISO,Banque Saudi Fransi – Riyadh Kingdom of Saudi Arabia
Krishna Kumar,Chief Operating Officer,Qatar Islamic Bank, Qatar
Mali Marafini,Global FinTech Banker,United Kingdom
Rakesh Makhija,Vice President, Product Engineering,Oracle Financial Services Software Limited, India
Hani Khalil,Head of Alternate Channels,Qatar National Bank, Qatar
Deepu Philip,CNME Future Banking CIO of 2015,Kuwait
Abhishek Saxena,Managing Director,Taisys, India
Vladislav Solodkiy,CEO and Managing Partner - Life.SREDA VC,Singapore
Victor Kiriakos,Managing Director,Flat6LabsAD, UAE
Omair Zaman,Senior Account Manager,Automic Software, UAE
Jean Paul Mergeai,Managing Director Middle East & Africa,Temenos, UAE
Osama Hijji,Chief Security Officer,Banque Du Caire, Egypt
Marcin R. Kolodziej,Business Solution Manger,Comarch, UAE
SPEAKERS
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Neil Andrew Buckley, Group Head of Technology & Operations, Doha Bank, Qatar
Sanjeev Mehra, Managing Director & Global Head of Product Development, Citibank, Singapore
Bertrand Hassani, Global Head of Research & Innovation, Santander, United Kingdom
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www.newagebanking.comATTENDEES
Ahli BankAbu Dhabi Islamic BankBank Saderat IranAl Khalij Commercial BankAl-Salam Bank Arab BankArab National BankAutomic SoftwareBahrain Economic Development BoardBanque de CaireBarwa BankBlom BankBloomberg Businessweek Middle EastBNP Paribas CitibankComarch Middle EastCommercial Bank of Dubai PSCCommercial Bank of KuwaitCommercial Bank of QatarCRIF GULF DWC LLC Doha BankDubai Islamic BankEmirates Islamic BankEmirates NBDERIFinanteqFinesseFirst Bank of Nigeria Ltd.HSBC Bank Middle East Ltd.ICICIKofax Flat6LabsADGulf Times
InfobipInfosys Finacle International Bank of QatarLife.SREDALoxon Solutions Zrt.Mannai Trading CO.WLLMashreq BankMisysNational Bank of Abu DhabiNational Bank of EgyptOracle Financial ServicesPio-TechQatar Central BankQatar Development BankQatar Financial Centre Regulatory AuthorityQatar International Islamic BankQatar Islamic BankQatar National BankQ-InvestRISQRiyad BankSABSantanderSaudi Fransi BankSaudi Investment Bank Standard Chartered BankSybrinTaisysTemenosThe Bank of Tokyo Mitsubishi UFJ, Ltd.The National Commerical Bank (NCB)United BankWacom Europe GmbH
Participating Companies
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ATTENDEES
Head of Retail Banking/Digital Transformation/
Multi Channel28%
C-Level/Directors/Heads51%
General Managers/ Senior Managers/
Managers21%
Attendee Profile
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- David Parker, Bahrain Economic Development Board
Excellent content, a good reflection of the transformation that the industry is going through and some insightful thoughts on its future.“
Very good event, especially for professionals from the financial industry, to learn what’s happening in the world and to be aware of future threats, opportunities and technological advancement.
- Lawrence Lopes, Standard Chartered Bank
“- Mahesh Sonpar, Qatar National Bank
The theme was very good and highlighted with futuristic way forward for the banking industry with the digital revolution.“
HIGHLIGHTS
From Left: Alibek Junisbayev, Regional Principal Consultant, Temenos Digital Solutions; Marcin R. Kolodziej, Business Solution Manager, Comarch, UAE; Hani Khalil, Head of Alternate Channels, Qatar National Bank, Qatar; Sanjeev Mehra,Managing Director & Global Head of Product Development, Citibank, Singapore
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Press Coverage
Gulf Times | 05 October 2016
Gulf Times | 4 October 2016
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PRESS COVERAGE
Gulf Times | 05 October 2016
Gulf Times | 05 October 2016
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www.newagebanking.comMARKETING PLAN
E-MAIL MARKETING
WEBSITE
Registered subscribers
52265
Over 10,000unique Web Hits
23 Event Ads in leading Magazines including Bloomberg
Businessweek Middle East
We at UMS Conferences like to keep things fresh and exciting. Our Direct Mailers serve as an innovative means of generating buzz around the event, and are an effective and unique way to pique the interest of industry leaders. Our Direct Mailer for the New Age Banking Summit (Doha) was designed to resemble a credit card letter received from a bank.
The concept, which stayed true to the topic at hand, enabled us to showcase key information about the event, such as topics of discussion and speakers, in an engaging manner. In keeping with the theme, we even enclosed a card which granted the holder VIP entry to the event.
The letter helped us reach numerous potential attendees, and was surely a refreshing change for high-ranking corporate officials that are constantly inundated with mundane marketing materials.
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www.newagebanking.comSPEACIAL FEATURE
GETTING THE FINTECH REVOLUTION GOINGReproduced with permission from Bloomberg Businessweek Middle East
A panel discussion at the MENA New Age Banking Summit
The Middle East’s banking sector is on the verge of adopting the financial technology—or FinTech—revolution that could radically transform their customers’ behaviour, although cautious regulators and a cultural preference for cash remain major hurdles. That was among the key messages expert speakers told the MENA New Age Banking Summit in early October.
The two-day event in Doha brought together the finest minds in banking and FinTech, who are using software to provide financial services, and among the many topics explored were digital transformation, financial innovation, banking regulations and risk and compliance.
Michael Ryan, Qatar Financial Centre Regulatory Authority chief executive, gave the opening keynote address, while Sandeep Chouhan, executive vice-president and group head of operations and technology at Mashreq Bank, provided an overview of the financial sector’s technological evolution and the impact this is having on banking channels and profitability.
Meanwhile, Walter Lironi, Commercial Bank of Dubai’s chief transformation officer, explained how technology can facilitate a better customer experience, particularly through third-party services. And Pedro Cardoso Sousa, head of multichannel and digital transformation at Emirates NBD, discussed omni-channel banking, an upgrade on multi-channel banking in which banks analyse data from various channels—for example, online and phone banking—to better understand their customers and provide an enhanced level of service.
Contactless payment for goods and services via a scan of a smartphone is among the most visible developments in FinTech at the moment, although delegates were told it remains little used in the Gulf. “Here, banking is still very much in the 80s and they’re trying to leap forward into 2010. I think it’s quite a cultural challenge for customers,” said Juan Emilio Cejudo, Middle East sales manager for Switzerland’s Temenos, a software provider whose technological systems are used by 80 regional banks.
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SPEACIAL FEATURE
There was also an acknowledgement that the Middle East is lagging behind the likes of Europe, North America and Asia Pacific in terms of banking development. “It’s not bad to be one or two steps behind,” Vladislav Solodkiy, chief executive and managing partner of venture capital company Life.SREDA, told Bloomberg Businessweek Middle East on the sidelines of the event. The company has made several investments in Asia since relocating to Singapore from Moscow about 18 months ago. “This region is the same as Asia was one to two years ago in comparison with Europe and the United States. Regulators and bankers have just started to think about FinTech. This region has a high penetration of smart phones, deep pockets to invest, great connections with rapidly growing Islamic banking across the world, but how will the regulators and banks join this party?”
He suggested that banks shouldn’t seek to create FinTech applications from scratch, but should customise existing technology for their particular markets. “If you want to use a mobile bank and before that you have to go to an actual branch and sign 20 documents to use it, it’s an epic fail,” said Solodkiy. “You should be able to download the app and start using it immediately. Offline branches can be used as education centres or showrooms for their solutions. It’s a great example of how to change the business model of physical distribution of banks.”
Another speaker explained how the ritual of trading ingrained in Arab society has mean have the mobile phone and the right apps, the right infrastructure to do it without a merchant, the ritual will come back and the ritual will involve mobile phones,” said John Schlesinger, global chief enterprise of Temenos. “Cash is just the symbolic intermediary.”
He added that mobile phone-based financial transactions have strong network effects—the same phenomenon that helped make Facebook and Google near-monopolies in their respective fields, namely you use these applications because your friends do, creating a snowball effect—and so adoption in the Middle East could be rapid.
Schlesinger also detailed how start-up companies, not multinational corporations, are leading innovation in FinTech, although the likelihood of failure is high. For every 10 of these start-up firms in which venture capitalists invest, one will thrive, two will be passable and seven will die. “FinTech globally seems to be a bit Darwinian,” said Schlesinger. “They’re looking for a few that will either do okay in the marketplace or get bought by successful finance companies. Nobody understands which ideas are going to succeed brilliantly, but they’re hoping that there will be a few that will.”
Britain, most attendees agreed, is the market leader in FinTech, largely because of its excellent regulatory framework. “You can almost equate FinTech with cloud,” said Schlesinger. “The extent that your regulatory environment embraces cloud is the extent to which you’ll [attract] the FinTech community. To the extent that you don’t embrace cloud is the extent to which you will frustrate FinTech. The other side of it is having venture capital to invest. I don’t think there’s any problem in the Middle East to having the venture capital. It really is just regulatory.”
In the first half of this year Asia was the leading region in terms of the value of investments in FinTech globally, while Singapore, Hong Kong, Tokyo and Seoul are among the cities vying to become the continent’s FinTech hubs, said Solodkiy. “Singapore is the best right now in terms of PR and positioning itself as a FinTech hub, inviting foreign FinTech companies to set up within the city [but] in terms of real deals you can find the same situation as one to two years ago: these steps didn’t convert into real business,” he said. “In the US and UK, FinTech is mostly about how to improve financial services, from a good level to a better level. In Asia, it’s a question of how to jump from cash to FinTech. In the US and UK, FinTech is mostly for hipsters and geeks, in Asia it’s mostly for unbanked customers. It’s not only about how to sell them something but how to educate them.”
By Pat Kruse, Bloomberg Businessweek Middle EastSandeep Chouhan, Executive Vice-President
and Group Head of Operations and Technology, Mashreq Bank
Once you have the mobile phone and the right apps, the right infrastructure to do it without a merchant, the ritual will come back and the ritual will involve mobile phones
"
John Schlesinger, Global Chief
Enterprise Architect, Temenos
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www.newagebanking.comSPONSORS
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Lead Sponsor
Networking Sponsor
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PARTNERS
Networking Partner
Visiting Partners
Fintech Partners
Media SponsorSupporting Partner
Exhibitors
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www.newagebanking.comIMAGES
18+ hours of networking
70%of the attendees
are interested in attending the event next year
Delegates at the Conference
Neil Andrew Buckley, Group Head of Technology & Operations, Doha Bank, Qatar
Jean Paul Mergeai, Managing Director Middle East & Africa, Temenos, UAE and Krishna Kumar, Chief Operating Officer,
Qatar Islamic Bank, Qatar
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IMAGES
85%of the attendees rated the overall success of their participation as
very good
86%of the attendees
would recommend the event to their
colleagues
Michael Ran being Felicitated by UMS Staff at the Conference
Sponsors Networking
Sponsors Networking
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www.newagebanking.comIMAGES www.newagebanking.com
Jean Paul Mergeai, Managing Director Middle East & Africa, Temenos, UAE, being felicitated by Ravi Raman, Associate Publisher & VP-Bloomberg Businessweek Middle East, at the Conference
Pedro S. Cardoso and Sanjeev Mehra at the ConferenceDelegates at the Conference
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IMAGES@Newagebanking New Age Banking Summit
John Schlesinger being Felicitated by UMS Staff at the Conference
Delegates at the Conference
Delegates at the Conference
Delegates at the Conference
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From left to Right: HE Sheikh Salim Bin Mustahail Al Mashani; Aftab Patel, CEO, AL Omaniya; Ahmed Al Musalmi, CEO, NBO; Abdul Hakeem Omar Al Ojaili, CEO, Bank Sohar; Rashid Al Musafir, Act. CEO, Bank Sohar; Abdul Razak, CEO, Bank Muscat; Lloyd Maddock, CEO, Ahli Bank; Amin Al Husseini, CEO, OAB
The Oman Edition of the New Age Banking Summit was a huge success, with participation from leading financial organizations in Oman. It saw the participation of His Highness Sayyid Taimur bin As›ad Al Said as the guest of honour, and also hosted the Banking and Finance Awards.
NEW AGE BANKING SUMMIT - 2016
OmanEdition
110Delegates Knowledge
Sharing Sessions
10Speakers
13Participating Companies
50+
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Barbara Biro, Consultant, Digital Transformation Customer Experience & Alternate Channel Migration, Genesis Institute, UAE
Gary Collins, Head of Digital Innovation,Westpac Pacific Banking, Australia
OMAN EDITION - 2016
HE Hamood Sangour Al-Zadjali,Executive President, Central Bank of Oman
Shakeel Mohammed,Banking & Insurance Analytics Cognitive Solutions Team, IBM Middle East & Africa, Oman
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www.newagebanking.comwww.newagebanking.comOMAN EDITION - 2016
Tabrez Farooquee, Head of Bancatakaful & Marketing, Takaful Oman Insurance SAOG, Oman
Asad Batla,Head of Consumer Banking, Bank Nizwa, Oman
Maqbool Al Wahaibi,General Manager, Oman Data Park (ODP)
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Rajesh Fondekar, Head of Alternative Distribution Channels, Meethaq Islamic Bank, Oman
OMAN EDITION - 2016
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