COMPANY PROFILE

INTRODUCTION

Review of Literature

Objective of The Study

Scope of The Study

Research Methodology

Limitation

DATA ANALYSIS AND INTERPRETATION

FINDINGS

Future Plan

RECOMMENDATIONS

Conclusion

Bibliography

BIBLIOGRAPHY

Books

HDFC Bank Ltd.’s prospectus, publications etc.

Varshney P.N.,(2006), “Banking Law and Practice”; Sultan Chand and Sons.

Saxena G.S., (2008), “Legal Aspects of Banking Operations”, Sultan Chand and Sons.

Web Sites

htpp://www.google.com

http:// www.hdfcbank.com

http:// www.hdfc.com

http://www.rbi.com

Annexure

Questionnaire

Personal Detail:-

Name: ……………………………………………………………...

Occupation: …………………………………………………………

Mobile / Phone No: …………………………………………………

Address:….…………………………………………………………

Family background of the customer

a) How many members do you have in your family? _ _ _ _ _b) How many of them are earning? _ _ _ _ _

1) What type of account do you have in HDFC bank?

a) Savings account b) Current account

c) Both Savings and Current d) other (please specify) _ _ _ _ _

2) Since how long you are having account with our bank?

a) 0 – 1 year b) 1 – 2 years

c) 2 – 3 years d) 3 years and above

3) How many accounts you and your family have in HDFC bank?

a) 1 account b) 2 accounts

c) 2 – 4 accounts d) 4 and above accounts

4) How many HDFC products do you hold?

a) 1 product b) 2 products

c) 3 products d) 4 and above products

5) Have you made any type of investment with HDFC Bank?

a) Yes b) No

If yes than in…

Fixed deposit a) Yes b) No Life insurance a) Yes b) No mutual fund a) Yes b) No other please specify_ _ _ _ _ _ _ _ _ _

6) Do you hold any type of credit card?

a) Yes b) No

7) Have you taken any type of loan from HDFC bank?

a) Yes b) No

8) Tick mark on services you are currently using from HDFC bank?

a) Debit Card b) Credit Card

c) Net banking d) Phone banking

e) Insta Alert f) NEFT

9) Why you have preferred this particular bank for opening an account? (You may tick multiple)

a) Due to brand name b) Due to existing account holder

c) Less documentation d) Less processing time

e) Near to your place f) For features and benefits

10) Please rate the following relationship efforts of HDFC Bank

(1: Excellent, 2: Good, 3: Average, 4: Poor, 5: Very poor)

Query handling by officials. _______________

Information about new service_______________

Promptness in service _______________

Priority in service ________________

11) What is your level of satisfaction with HDFC Bank?

a) Fully Satisfied b) Satisfied

c) Somewhat Satisfied d) Not satisfied at all

12) Any suggestions or recommendations to HDFC bank?

…………………………………………………………… ……………………………………………………………

Introduction

Review of Literature

Objective

Scope of the Study

Research Methodology

Limit

ation

Data Analysis

&

Interpretation

FINDING

RECOMMENDATIONS

Conclusion

BIBLIOGRAPHY

BIBLIOGRAPHY

Books

HDFC Bank Ltd.’s prospectus, publications etc.

Varshney P.N.,(2006), “Banking Law and Practice”; Sultan Chand and Sons.

Saxena G.S., (2008), “Legal Aspects of Banking Operations”, Sultan Chand and Sons.

Web Sites

htpp://www.google.com

http:// www.Yesbank.com

http:// www.wekipedia.com

http://www.rbi.com

Annexure

Questionnaire

Customer Feedback Form

Name of Customer

……………………………………………………………….....................................

Address………………………………………………………………………………

……………………..

A/C No………………………......Age………….Sex……………Contact

no……………………………..

1. Do you have any bank account?

Yes No

2. If yes, than in which bank you have done your transaction?

SBI Yes bank PNB AXIS

ICICI Others ____________

3. Which type of account you have?

SAVING A/C CURRENT A/C FIXED

DEPOSIT A/C

4. Why you choose Yes Bank?

Customer service Brand name interest others

5. Do you satisfied with the interest provided by your bank?

Yes No

6. Which bank provided better interest rate?

SBI PNB Yes Bank ICICI Other

7. Are you interested to sift the account to other bank?

Shift Doesn’t shift

8. Are you satisfied with the service provided by Yes Bank?

Satisfied Not satisfied

9. How you rate the insurance product of Yes Bank?

Excellent Very good Good Average Poor

10. Which product of Yes bank would you like?

S A C A L A Insurance

Other

Introduction

Review of Literature

Objective of The Study

Scope of the Study

Research Methodology

Limitation

Data Analysis &

Interpretation

RECOMMENDATIONS

AND

FINDING

Conclusion

BIBLIOGRAPHY

BIBLIOGRAPHY:-

BOOKS

Chhabra. T.N.. “Marketing Management”Dhanpati Rai & Co. pvt.

Gupta. C.B.. “Marketing Management” Sultan chand & Sons

Rao,V S P, “Marketing Management Text and Cases”

WEB SITES

http://www.sbi.in

http://www.realtimes.com

http://www.texas400.com

http://publib.boulder.ibm.com

Annexure

Questionnaire

Name - _____________________________________

Occupation-__________________________________

Contact Detail -_______________________________

Q. On which bank you depend for your regular transaction?

a) SBIb) ICICI Bankc) HDFC Bankd) Other Bank, Specify (_____________)

Q. Are you aware of products & services provided by SBI?

a) YESb) NO

Q. If yes are you aware of the advance products (Loan segments) of SBI?

a) YESb) NO

Q. Which bank you prefer for taking loans?

a) SBIb) ICICI Bankc) HDFC Bankd) Other Bank, Specify (_____________)

Q. If you prefer SBI for taking loan than what influence you to take Loan from SBI?

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________.

Q. Which loan product of SBI you have used?

a) Home Loanb) Education Loanc) Car Loand) Personal Loane) Other Loans, Specify ( ______________ )

Q. What do you feel about the services providing by SBI in advance product?a) Badb) Satisfactoryc) Goodd) Excellent

Q. Which features you like most in Loan segments of SBI?a) Less paper workb) Attractive interest ratec) Transparencyd) Simple & fast processinge) Flexibility to choose an EMI base loan or an overdraftf) Longer tenure lone for ease of repayment g) Specially design product for self employedh) Any other feature, specify ( _____________ )

Q. Any suggestion you want to give for the betterment of SBI advance product.

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Company Profile

Introduction

Review of Literature

Financial Account of Bank of

Baroda

Objective

Scope of The Study

Research Methodology

Limitation

Data Analysis & Interpretation

Conclusions

Finding

SUGGESTIONS

BIBLIOGRAPHY

BIBLIOGRAPHY

BOOKS

Misra M.N,(2008), “Principles and Practices of Insurance’. chand and Co.

Gupta. C.B.. “Human Resource Management” Sultan chand & Sons

Rao,V S P, “Human Resource Management Text and Cases”

WEB SITES

http://www.bankofbaroda.in

http://www.irda.com

http://www.insurancepublic.com

www.infosystems.com

Annexure

ANNEXURE

Delhi Institute of Rural Development

QUESTIONNAIRE

ON

Study About Insurance Sector in Bank of Baroda

NAME-_________________________________

GENDER-_______________________________

PROFFESSION-___________________________

DESIGNATION-___________________________

AGE-_____________________

1.Do know about the insurance ?

a) yes b) no

2.Are you aware about the insurance policy provide by the bank?

a) yes b) no

3.If yes then which life insurance or general insurance you are using ?

4.From how long you are using life insurance of that company?

a)2 years b)5years c)10 years d)above 10 years

5.what is time interval of your premium payment ?

a)monthly b)quarterly c)annually d)half yearly

6.Are you aware about the insurance of policy of bank of baroda?

a) yes b)no

7.If yes then which insurance policy you are using ?

a) Indiafirst line insurance b) NICL (general insurance)

8.Which features do you like or dislike of that product?

___________________________________________________________________________________________________________________________________________________________

9. Have you taken insurance for your children and family?

a) yes b)no

10. .Do you face any problem at the time of renewal of your account in bank of baroda ?

a)yes b) no

11.Why life insurance is so important for you?

12.What are the problem do you face in bank of baroda (in terms of insurance) if any please specify?

13.Do you want to gave any suggestion to bank of baroda in respect of service provide in insurance?