3.OB

UK COLLEGE OF BUSINESS AND COMPUTINGModule BookletCourse: EDEXCEL BTEC (HND) BUSINESSGroup: Ed excel Level Module: Unit 3 Organisation and BehaviourModule type: CoreModule Code: H/601/0551Module Credit: 15Teaching Period: (15+6 weeks)

Level: 4 (QCF)Contact Hours: (15*3+6*3 =63)Lecturers: 15 weeks

Revision Clinic: 3 week

Feedback and assignment guidance: 3 weeksModule Leader:Lecturer: Dalton VincentStart date: March 2015Day: Thursday

Time:10.00 to 13.00Location: Cricklewood campusTerm: SpringCONTENTS

1. INTRODUCTION, AIMS AND OBJECTIVES

2. MODULE OUTLINE AND TEACHING METHODS

3. READING AND COURSE PREPRATION

4. LECTURE WITH DETAILED COURSE PROGRAMME AND OBJECTIVES

5. ASSESSMENT DETAILS

1. INTRODUCTIONThis unit focuses on the behaviour of individuals and groups within organisations. It explores the links between the structure and culture of organisations and how these interact and influence the behaviour of the workforce. The structure of a large multi-national company with thousands of employees worldwide will be very different from a small local business with 20 employees. The way in which an organisation structures and organises its workforce will impact on the culture that develops within the organisation. This system of shared values and beliefs will determine and shape the accepted patterns of behaviour of an organisations workforce. The culture in

organisations that differ in size, for example, or are from different sectors of the economy can be very different.

The structure and culture of an organisation are key factors that contribute to motivating the workforce at all levels of the organisation. The Japanese were instrumental in developing a culture of continuous improvement through teamwork in their manufacturing industry. This culture has now been exported around the world and encapsulates the way in which structure and culture contribute to patterns of behaviour in the workplace. This unit will develop learner understanding of the behaviour of people within organisations and of the significance that organisational design has on shaping that behaviour.

Aim:The aim of this unit is to give learners an understanding of individual and group behaviour in organisations and to examine current theories and their application in managing behaviour in the workplaceKey Objectives: Learning Outcomes and assessment criteria:On successful completion of this unit a learner will:1.1 Understand the relationship between organisational structure and culture

Types of organisation and associated structures: functional, product-based, geographically based, multi-functional and multi-divisional structures, matrix, centralisation and decentralisation; organisational charts; spans of control; internal and external network structures; flexible workingOrganisational culture: classification of organisational culture power culture, role culture, task culture, person culture; cultural norms and symbols; values and beliefs; development of organisational culture.

Diagnosing behavioural problems: concepts; principles; perspectives; methodologyPerception: definition; perceptual selection; perception and work behaviour; attitude; ability and aptitude; intelligenceSignificance and nature of individual differences: self and self-image; personality and work

behaviour; conflict

Individual behaviour at work: personality, traits and types; its relevance in understanding self and others

2.2 Understand different approaches to management and leadershipDevelopment of management thought: scientific management; classical administration; bureaucracy; human relations approach; systems approach; contingency approachFunctions of management: planning; organising; commanding; coordinating; controllingManagerial roles: interpersonal; informational; decisional

Nature of managerial authority: power; authority; responsibility; delegation; conflict

Frames of reference for leadership activities: opportunist; diplomat; technician; achiever; strategist; magician; pluralistic; transformational; change3.3 Understand ways of using motivational theories in organisationsMotivation theories: Maslows Hierarchy of Needs; Herzbergs Motivation Hygiene theory; McGregors Theory X and Y; Vroom and Expectancy theories; Maccoby, McCrae and Costa personality dimensions

Motivation and performance: rewards and incentives; motivation and managers; monetary and non-monetary rewards

Leadership: leadership in organisations; managers and leaders; leadership traits; management style; contingency approach; leadership and organisational culture

Leadership and successful change in organisations: pluralistic; transformational; communications; conflict

4.4 4 Understand mechanisms for developing effective teamwork in organisationsTeams and team building: groups and teams; informal and formal groups; purpose of teams; selecting team members; team roles; Belbins theory; stages in team development; team building; team identity; team loyalty; commitment to shared beliefs; multi-disciplinary teams

Team dynamics: group norms; decision-making behaviour; dysfunctional teams; cohesiveness

Impact of technology on team functioning: technology; communication; change; networks and virtual teams; global and cross-cultural teams

Section 2: Learning Outcomes and assessment criteria

LO1 Understand the relationship between organisational structure and culture1.1 Compare and contrast different organisational structures and culture

1.2 Explain how the relationship between an organisations structure and culture can impact on the performance of the business

1.3 Discuss the factors which influence individual behaviour at work

LO2 Understand different approaches to management and leadership2.1 compare the effectiveness of different leadership styles in different organisations

2.2 explain how organisational theory underpins the practice of management

2.3 evaluate the different approaches to management used by different organisations

LO3 Understand ways of using motivational theories in organisations

3.1 discuss the impact that different leadership styles may have on motivation in organisations in periods of change3.2 compare the application of different motivational theories within the workplace3.3 evaluate the usefulness of a motivation theory for managersLO4 Understand mechanisms for developing effective teamwork in organisations4.1 explain the nature of groups and group behaviour within organisations

4.2 discuss factors that may promote or inhibit the development of effective teamwork in organisations

4.3 evaluate the impact of technology on team functioning within a given organisationSection 3: Teaching and learning MethodsIt is recommended that a range of strategies be used to deliver this unit. Discussion, debate, individual workplace comparisons and use of case studies are all elements of this unit. Where groups of learners are from one organisation or sector, consideration of cultural issues can be based upon the needs of the organisation or sector. Video footage, not necessarily relating to business or management, or acting could be used to illustrate some aspects of a business. The use of investigative tools is recommended to encourage both self awareness and the practical application of the insights gained.Section 4: Assessment Methods -Summary

A key feature of the assessment strategy for this unit is the practical application of the theoretical content to an organisational situation at strategic level. Learners who have the support of their organisations could develop individual assessment plans using opportunities identified from their workplace. The assessment will consist of three elements, an individual report individual and a group presentation

Programme SpecificationAccrediting Body: EDEXCEL Course: BTEC HND IN BUSINESS

Unit: 3 Organisation and Behaviour WkLecture ScheduleOutcome of session

Activity/seminar and formative assessmentResources

1

Introduction to the moduleIntroduction to the module, mode of assessment, awareness of the awarding body, assessment criteria and the mode of assessment.Background of the expectations of the awarding body.Module handbook.

2Compare and contrast the organisation structure and culture of Asda to that of British Airways. (1.1) By the end of the lesson the learners should be able to:

Explain the relationship between the structure, culture and performance in an organisationAddressing learning outcome 1.1Power point slides and articles

3

The relationship between an organisations

structure and culture can impact on the performance of

the business(1.2) By the end of the lesson the learners should be able to:

Explain the relationship between the structure, culture and performance in an organisationAddressing learning outcome 1.2Power point slides

4

The factors which influence individual behaviour

at work (1.3)Analyse factors that influence how individuals behave at the workplace.Addressing learning outcome 1.3.Power point slides

5

Compare the effectiveness of different leadership styles

in different organisations (2.1)Explain the different leadership styles in different organisations and their effectiveness.Addressing learning outcome 2.1.Power point slides

6

Explain how organisational theory underpins the

practice of management (2.2)Explain the organisation theory and its importance to the management practice.Discussion and addressing learning outcome 2.2Power point slides.

7

Evaluate the different approaches to management used

by different organisations (2.3)Explain the different approaches to management and their effectiveness.Discussion and addressing learning outcome 2.3.Case study and power point slides.

8

Discuss the impact that different leadership styles may

have on motivation in organisations in periods of change (3.1)Analyse different leadership styles and their effect on motivation and change managementDiscussion and addressing learning outcome 3.1.Case study and power point slides.

9

Compare the application of different motivational

theories within the workplace (3.2)Analyse and evaluate different motivational theories within the workplace.Addressing learning outcome 3.2.Case study and power point slides.

10

Evaluate the usefulness of a motivation theory for

Managers (3.3)Analyse different motivation theories and their usefulness to managers.Discussion and addressing learning outcome 3.3.Case study and power point slides.

11

Explain the nature of groups and group behaviour within

organisations (4.1)Describe and analyse groups and group behaviour within an organisationDiscussion and addressing learning outcome 4.1.Case study and power point slides.

12

Discuss factors that may promote or inhibit the

development of effective teamwork in organisations (4.2)Analyse teamwork related factors that affects their effectiveness.Addressing learning outcome 4.2.Power point slides.

13

Evaluate the impact of technology on team functioning

within a given organisation (4.3)Analyse how technology impacts on teams.Discussion and addressing outcome 4.3.Power point slides.

14Revision

15Revision

16Assignment support



19Assessment and feedback



Recommended text and links:Mullins, Laurie (2007). Management and organisational behaviour. Financial times management, Harlow.BPP Learning Media. (2013). HNC/HND Organisation and behaviour.Bratton, Johan (2010). Work and organisational behaviour. Palgrave, Macmillan.Butler, Michael and Ed Rose (2011). Introduction to organisational behaviour. Chartered Institute of Personnel and Development. Journals and newspapersNewspapers on management issues.Journals on organisational behaviourWebsites

www.bized.ac.uk provides case studies appropriate for educational purposes.

www.cmi.co.uk

-The Chartered Institute of Managements site contains a useful knowledge centre www.ft.com -The Financial Times business sections www.thetimes100.co.uk -Multimedia resources

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Lecturer: Dalton VincentCampus: CricklewoodContact details: [email protected]:

The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.

Please read the instructions carefully while addressing the tasks specified.

Contribution: of the moduleOutline Details: Details enclosed in the assignment brief.

Teaching and Learning ActivitiesThe module tutor(s) will aim to combine lectures with tutorial activities. This environment will provide opportunities for the student to understand the course material through case study and text and to apply it in a practical way. The intent is to facilitate interactive class activities, and discussion about the significant role of research in a global and local business environment.2.3 Teaching Ethos

The colleges approach towards teaching and learning is simple and effective. The main aim of UKCBC is to assist learners in maximising their potential by ensuring that they are taught clearly and effectively. This will enable students to engage in the learning environment and promote success in both their academic studies and subsequent career.

2.3.1 Methods of Delivery:

LECTURES:These will be developed around the key concepts as mentioned in the indicative course content and will use a range of live examples and cases from business practice to demonstrate the application of theoretical concepts. This method is primarily used to identify and explain key aspects of the subject so that learners can utilise their private study time more effectively.

SEMINARS:These are in addition to the lectures. The seminars are designed to give learners the opportunity to test their understanding of the material covered in the lectures and private study with the help of reference books. This methodology usually carries a set of questions identified in advance. Seminars are interactive sessions led by the learners. This method of study gives the learner an excellent opportunity to clarify any points of difficulty with the tutor and simultaneously develop their oral communication skills.

CASE STUDIES: An important learning methodology is the extensive use of case studies. They enable learners to apply the concepts that they learn in their subjects. The learners have to study the case, analyse the facts presented and arrive at conclusions and recommendations. This assists in the assessment of the learners ability to apply to the real world the tools and techniques of analysis which they have learnt. The case study serves as a supplement to the theoretical knowledge imparted through the course work.

Plagiarism:Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies regulations. In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting someones work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another students coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.) Assessment:

The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.

Please read the instructions carefully while addressing the tasks specified.

Contribution: 100% of the moduleOutline Details: report approx 4000 words. Details enclosed in the assignment brief

ASSESSEMENT

Unit: 3 Organizations and Behaviour

Learning Hours: 63 Hours. Self-learning hours: 87 hours.

Course: HND Business Level CREDIT VALUE: 15 CREDITS

Term: Feb 2015 - May 2015

Lecturer: Dalton VincentVerifier: Sunita Kotta

Learners Name

Registration Number

Learners Declaration: I certify that the work submitted for this unit is my own:

Signed:

Hand out Date: Submission Date:

The Following Sections to be completed by the assessor:

Center Name:UKCBC

Center Number:

Please note that the assessors signature below denotes conformation that he/she has in no way influenced the outcome of the assessment:

Assessors Name:Dalton Vincent

Assessors Signature:

Has the unit been Internally Verified? Y/N

Date of verification:

Internal verifiers signature:

Internal verifiers assignment brief:

Due Dates

Issue Date16/4/2015

Due Task- 17/5/2015Final Due Date starts from16/7/15

Due Task- 24/6/2015Deadline where E-Learning will be blocked16/7/15

Due Task- 318/6/15

Due Task 49/7/15

OutcomeEvidence for the criteria to pass.Assessors decisionInternal verification decision. (agree, disagree)

TASK 1 : You are required to carry out research as specified in the assignment brief and use supportive materials like books, websites, etcand give feedback to the findings on P1.1,1.2,1.3. The answers need to reflect the instructions specified. Answers without application to the scenario will be marked as resubmission.

LO 1- Understand the relationship between organisational structure and culture

P1.1- Compare and contrast the organisation structure and culture of Asda to that of British Airways. P1.1

(P,M,D)P1.1

(P,M,D)

P1.2- Explain how the relationship between Asdas structure and culture impacts on its performance.P1.2

(P,M,DP1.2

(P,M,D

P1.3- Discuss the factors that influence the individual behaviour of Asdas employees at work giving relevant examples. P1.3

(P,M,D)P1.3

(P,M,D)

Summarized Feedback for Task 1(Reflecting 1.1, 1.2, 1.3, 1.4, Pass merit and distinction.)

IV comments towards

Task 1

TASK 2

You are required to carry out research as specified in the assignment brief and use supportive materials like books, websites, etcand give feedback to the findings on P2.1,2.2,2.3. The answers need to reflect the instructions specified. Answers without application to the scenario will be marked as resubmission.

LO2 Understand different

approaches to management

and leadership

P2.1- Compare the effectiveness of the leadership styles used by the CEO in ASDA to that used by British airways CEO.P 2.1

(P,M,D)P 2.1

(P,M,D)

P2.2. Identify any organizational theory practiced at Asda and Explain how the organizational theory underpins the practice of managementP 2.2

(P,M,D)P 2.2

(P,M,D)

P2.3 Evaluate the different approaches to management used by Asda to that used by British Airways.P 2.3

(P,M,D)

P 2.3

(P,M,D)

Summarized Feedback for Task 2(reflecting 2.1, 2.2, 2.3, Pass merit and distinction.)

IV comments towards

Task 2

TASK 3 You are required to carry out research as specified in the assignment brief and use supportive materials like books, websites, etcand give feedback to the findings on P3.1,3.2,3.3. The answers need to reflect the instructions specified. Answers without application to the scenario will be marked as resubmission.

TASK 3

LO3 Understand ways of using

motivational theories in

organisationsP3.1- What types of changes could Asda engage in? Discuss the impact that different leadership styles may have on motivation of Asdas staff in periods of changes. P 3.1

(P,M,D)P 3.1

(P,M,D)

P3.2- Compare the application of different motivational theories with special reference to Asdas employees, such as Maslows hierarchy of needs, Vroom expectancy theories and McGregors theory X and y. Which theory is most applicable and why?P 3.2

(P,M,D)P3. 2

(P,M,D)

P3.3- Evaluate the usefulness of a motivational theory for managers. How could a theory like Herzbergs motivation theory be useful and relevant to the managers of Asda? P 3.3

(P,M,D)P 3.3

(P,M,D)

Summarized Feedback for Task 3(reflecting 3.1, 3.2, 3.3, 3.4, Pass merit and distinction.)

IV comments towards

Task 3

TASK 4


LO4 Understand mechanisms for

developing effective

teamwork in organisationsP4.1 Explain the nature of groups and group behaviour at Asda.P4.1

(P,M,D)P4.1

(P,M,D)

P4.2 Discuss the factors that may promote or inhibit the development of effective teamwork among the employees of Asda.P4.2

(P,M,D)P4.2

(P,M,D)

P4.3 Evaluate the impact of technology on team functioning within Asda. P 4.3

(P,M,D)

P 4.3

(P,M,D)

Summarized Feedback for Task 4(reflecting 4.1, 4.2, 4.3, Pass merit and distinction.)

IV comments towards

Task 4

Merit grades awardedM1M2M3P1P2P3P4

Distinction grades awardedD1D2D3Resubmit :

Any other comments

Grade given by the Assessor:Pass Merit Distinction

Assessors Signature: Date:

IV Grading Check: Comments if any:

Agree

Disagree Modify grade to

IV signature:

Date:

Students feedback:

Student Signature: Date:I assure that this is my work. Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies regulations. In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting someones work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another students coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.)

ASSIGNMENTLO 1- Understand the relationship between organisational structure and cultureTASK 1:


P1.1- Compare and contrast the organisation structure and culture of Asda to that of British Airways. P1.2- Explain how the relationship between Asdas structure and culture impacts on its performance.P1.3- Discuss the factors that influence the individual behaviour of Asdas employees at work giving relevant examples.

LO2 Understand different approaches to management and leadershipTASK 2


P2.1- Compare the effectiveness of the leadership styles used by the CEO in ASDA to that used by British airways CEO.P2.2. Identify any organizational theory practiced at Asda and Explain how the organisational theory underpins the practice of managementP2.3 Evaluate the different approaches to management used by Asda to that used by British Airways.

TASK 3 LO3 Understand ways of using motivational theories in organisationsYou are required to carry out research as specified in the assignment brief and use supportive materials like books, websites, etcand give feedback to the findings on P3.1,3.2,3.3. The answers need to reflect the instructions specified. Answers without application to the scenario will be marked as resubmission.

P3.1- What types of changes could Asda engage in? Discuss the impact that different leadership styles may have on motivation of Asdas staff in periods of changes.P3.2- Compare the application of different motivational theories with special reference to Asdas employees, such as Maslows hierarchy of needs, Vroom expectancy theories and McGregors theory X and y. Which theory is most applicable and why?P3.3- Evaluate the usefulness of a motivational theory for managers. How could a theory like Herzbergs motivation theory be useful and relevant to the managers of Asda?

LO4 Understand mechanisms for developing effective teamwork in organisationsTASK 4


P4.1 Explain the nature of groups and group behaviour at Asda.P4.2 Discuss the factors that may promote or inhibit the development of effective teamwork among the employees of Asda.

P4.3 Evaluate the impact of technology on team functioning within Asda.

Assignment Guidelines: Use a standard report structure, Word-process the report and use Normal script of a proper font size 12.

Produce an academic report, detailing the above issues with approximately 4000 to 4500 words. Complete the title page and sign the statement of authenticity.

The Assignment sheet should be attached in the front.

Submit the document in a folder in the form of a file as well as a soft copy on the submission date.

It should be uploaded on E-Learning platform before the deadline and submitted to -------- and sign the submission form of the college.

Assignments submitted after the deadline will not be accepted unless mitigating and may be entitled for a late fee.

Collusion and Plagiarism must be avoided.

Start each answer on a new page and pages should be numbered. Highlight each question clearly.

Include a Bibliography at the end of the assignment and use a standard referencing as Harvard referencing system. All work should be comprehensively referenced and all sources must be fully acknowledged, such as books and journals, websites (include the date of visit), etc.

Try to give the page numbers, publishers' details and the year of publication

In order to pass you need to address all the LO

In order to get a merit you need to address the characteristics of M1, M2,M3

In order to get a Distinction you need to address the characteristics of D1, D2 and D3. Use a common format for the questions, for example:

Introduction (analyze the question.)

Underpinning Knowledge (write about the relevant theory/points)

Applied knowledge(Data Analysis)

Conclusions and Recommendations (summarizing the whole scenario keeping in view pass, merit, distinction criteria.)

Student feedback form with the assessment grid indicating their pass, merit and distinction:

Name: Registration Number:

Unit: Organisational Behaviour

Outcomes/criteria:Indicative characteristicsPossible evidenceContextualisation

In this assessment you will have the opportunity to present evidence that shows you are able to :

L 1. Understand the relationship between organisational structure and culture L2. Understand different approaches to management and leadershipL3. Understand ways of using motivational theories in organisationsL4. Understand mechanisms for developing effective teamwork in organisations

As per the assessment criteria specified for passDo

Do

DoTask 1

Task 2

Task 3

Task 4Addressing 1.1, 1.2 and 1.3 as instructed.

Addressing 2.1, 2.2 and 2.3 as instructed.

Addressing 3.1, 3.2 and 3.3 as instructed.

Addressing 4.1, 4.2, and 4.3 as instructed.

Merit Description:

M.1 Identify and apply strategies to find appropriate solutions.. Relevant theories have been applied.

. Effective judgments have been made.

. An effective approach to study and research has been used.To achieve M1, you will make use of relevant theories in 2.2, 3.2 and 3.3. You will also need to evidence that you have made effective judgements across the assignment. You will also need to evidence an effective approach to study and research across the assignment

M2 Select/ design and apply appropriate methods/ techniques.. A range of sources of information used.To achieve M2, you will have evidenced a wide range of sources of information across the whole assignment.

M3 Present and communicate appropriate findings.. Appropriate structure has been used.. Logical and coherent arguments have been presented.To achieve M3, the work you present should be appropriate. There is need to evidence logical and coherent arguments across the whole assignment.

Distinction Description:

D1. Use critical reflection to evaluate own work and justify valid conclusion.. Synthesis has been used to generate and justify valid conclusions.

. the validity or results has been judged

To achieve D1 you will need to justify valid conclusions made in 2.3, 3.3 and 4.3.

D2. Take responsibility for managing and organizing activities..Autonomy/independence demonstrated

.The importance of interdependence has been recognized.To achieve D2 you will have demonstrated autonomy across your assignment backed by effective independent research. .

D3. Demonstrate convergent, lateral and creative thinking. Ideas generated and decisions taken To achieve D3, your work needs to demonstrate creative thinking and receptiveness to new ideas across the assignment

3.OB

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