3D Democracy Design Tool: Bringing Best In-Person CI ... · 3D Democracy Design Design Tool Tool...
Transcript of 3D Democracy Design Tool: Bringing Best In-Person CI ... · 3D Democracy Design Design Tool Tool...
3D Democracy3D Democracy Design Design Tool Tool Bringing Best Bringing Best InIn PersonPersonBringing Best Bringing Best InIn--PersonPersonCI CI Practices Practices OnlineOnline
Ti BTim Bonnemann
Leanne Nurse
Dr. Nancy Glock-Grueneich
EPA CIC 2015EPA CIC 2015 Atlanta, GAAtlanta, GAAugust 5, 2015August 5, 2015 11--5 pm5 pmgg pp
AgendaAgenda3:10 Part II Convening Citizen to
1:00 Overview
1:10 What You Want to Discuss (Groupwork)
3:10 Part II Convening Citizen to Citizen Conversations
Dialogue Deliberation1:30 Interview with Leanne Nurse
1:50 Part I Working with Many Publics
Inform Inquire
Deliberation Development Delivery
Inform Inquire
Interact Involve
2:10 Tools for Public Communications
3:30 Tools for Convening Citizen Conversations
3:50 Applications (Groupwork)2:10 Tools for Public Communications
2:30 Applications (Groupwork)
2:50 Break
3:50 Applications (Groupwork)
4:30 Sharing and Q&A
5:00 End2:50 Break 5:00 End
KKEYEY PPOINTSOINTS
1.1. Make the Most of ITMake the Most of IT
2.2. Let Purpose Drive Design Let Purpose Drive Design
3.3. Avoid Pitfalls Avoid Pitfalls
TheThe JobJob
Fulfill the MANDATE Fulfill the PURPOSE
Complete required protocols
Stay out of trouble
Make wise decisions
Carry them out well
Build trust
Meet rising expectations
Do the most good
Improve systemsg p p y
Rising ExpectationsRising Expectations
P ti i tiP ti i ti T h lT h lParticipationParticipation TechnologyTechnology
Fulfill theFulfill the PPURPOSEURPOSEWorking with Many PublicsWorking with Many Publics1.1. IINFORMNFORM Get usable information to all who need it
Fulfill theFulfill the PPURPOSEURPOSE
1.1. IINFORMNFORM Get usable information to all who need it
2.2. IINTERACTNTERACT
3.3. IINQUIRENQUIRE Get back needed information that onlyQQ ythe public has
4. IINVOLVENVOLVE
Convening Citizen to Citizen ConversationsConvening Citizen to Citizen Conversations5.5. DDIALOGUEIALOGUE Bridge differences
66 DDELIBERATEELIBERATE Sh r t h d i i n6.6. DDELIBERATEELIBERATE Share tough decisions
7.7. DDEVELOPEVELOP Tackle the really big problems
88 DDELIVERELIVER8.8. DDELIVERELIVER
Public Engagement SpectrumA Range of Possible Processes*
EXPLORATION
Uncover Needs & Potential; Develop
KNOWLEDGE
Develop awareness & understanding of systems, i d i Off
RECOMMENDATIONS
Provide non-binding, but i fl ti l d i
AGREEMENTS
Reach workable settlement on a contentious issue
COLLABORATION
Empower citizens, agencies &/or
k h ld h h
A Range of Possible Processes*
Potential; Develop Relationships issues and options. Offer
input.influential advice or
comments to decision-makers
stakeholders to each have a role in solution
P i i i f i
Creative options
Wise decisions
Collaborative behavior
Participant satisfaction
Social benefit to systems/people
Interaction among stakeholders/citizens
Available information & public understanding
Commitment to action from all parties
Adapted by Nancy Glock-Grueneich from a model by Pat Bonner & Leanne Nurse, EPA, based partly on IAP2 Spectrum
3D 3D 3D 3D GRIDGRID
Your Priorities for Today Your Priorities for Today Your Priorities for Today Your Priorities for Today GroupsGroups 33--4 people each 20 4 people each 20 minutesminutes
Discuss experiences with online engagement tools and processes, Discuss experiences with online engagement tools and processes, p g g p ,p g g p ,your own or others’your own or others’
Aspirations, assignments or possible uses you want to considerAspirations, assignments or possible uses you want to considerp g p yp g p y
Arrive at a joint list of topics and questions for today (or later)Arrive at a joint list of topics and questions for today (or later)
Sh ’ ti i t d i lSh ’ ti i t d i l dd Share your group’s questions, introducing yourselves as you Share your group’s questions, introducing yourselves as you dodo
PART IPART IPART IPART IWorking with Many PublicsWorking with Many Publics
CitiCiti G tG tCitizen Citizen GovernmentGovernment
Government
I N T E R A C T
FORM
I NQU
I NF I
RE
Ci i
I N V O L V E
Citizens(& Constituencies)
Point of Use InformationPoint of Use Information Guidelines
Schematics
Direct ReportingDirect Reporting Cameras
Video Cameras Schematics
Checklists
Maps
Video Cameras
Audio Recordings
Forms to Complete Maps
Diagrams
Budget Sliders
Forms to Complete
Text Messages
Emails Budget Sliders
Simulations
Emails
Tools in HandTools in Hand
WhatWhat Technology Can Add Technology Can Add
EveryreadyEveryreadyoo Reach all who need itReach all who need it
oo RightRight there when neededthere when needed
oo Easy to use Easy to use
EngagingEngagingP ll l P ll l iioo Pulls people Pulls people inin
oo Creates the effect you seekCreates the effect you seek
Ways to Make Information Ways to Make Information yyMore UsableMore Usable
Descriptions Descriptions PhotosPhotos
Concepts Concepts AnimationsAnimations
Causal Explanations Causal Explanations SimulationsSimulations
Choices Choices Simulated OutcomesSimulated Outcomes
Advice Advice ChecklistsChecklists
Guidelines Guidelines Questions to Consider Questions to Consider
Directions Directions MapsMaps
Resources Resources LinksLinks
F W f W kiF W f W kiFour Ways of Working Four Ways of Working with Diverse Publicswith Diverse Publics
1. INFORM1. INFORM
2. INTERACT2. INTERACT
3. INQUIRE3. INQUIRE
4 INVOLVE4 INVOLVE4. INVOLVE4. INVOLVE
1.1. IINFORMNFORMGet usable informationGet usable informationto all ho need itto all ho need itto all who need itto all who need it
Best Tools for this Purpose
M k M k P bliP bli th D i i th D i i Make Make PublicPublic the Decisions the Decisions
Code of UrukaginaCode of Urukagina 2,380-2,360 B.C.
Oldest known
Code of Hammurabi 1754 B.C.
INFORMINFORM
What impact do you want? What do you want people to feel? To do?
U d t d th it ti Understand the situation
Support your actionspp y
Take action themselves
Motivate others to act
SlidesSlides
VideosVideos
k dk dMaking VideosMaking Videos
A i tiA i tiAnimationsAnimations
2. 2. IINTERACTNTERACTE bl bli t & hE bl bli t & hEnable public to use & change Enable public to use & change information to get the most out of it information to get the most out of it
Best Tools for this PurposeBest Tools for this Purpose
Interactive Information ToolsInteractive Information Tools
Budget simulatorBudget visualizationE-votingGaminggIdeation & brainstormingOnline surveySimulationSimulationSocial mediaVirtual world
MMMapsMaps
Information…accessible and Information…accessible and interactiveinteractive
P ti i t P ti i t Participate Participate MelbourneMelbourne
Melbourne Melbourne involves involves
citizens in citizens in nearly nearly
everythingeverything
O 20 CI t ff bO 20 CI t ff bOver 20 years CI staff became a Over 20 years CI staff became a core part of the whole city’s core part of the whole city’s operations with most departments operations with most departments having procedures that involvehaving procedures that involvehaving procedures that involve having procedures that involve them in them in designdesign & & deliverydelivery
Taking It to Taking It to th St tth St tthe Streetsthe Streets
SimulationsSimulations
Florida Storm Surge Protector VisualizationFlorida Storm Surge Protector Visualization
Getting MediaGetting MediaGetting Media Getting Media Into Your ActInto Your Act
Earth PrimerEarth PrimerEarth PrimerEarth Primer
33 IINQUIRENQUIRE3.3. IINQUIRENQUIREGet back information you Get back information you
dd th tth t ll th p bli hth p bli hneedneed that that onlyonly the public has the public has
Best Tools for this purposef p p
WhatWhat only the public only the public cancan knowknow
How an How an action action or event would affect (is affecting) them or event would affect (is affecting) them
Their own and influential others’Their own and influential others’ Stories, personal histories and experiencesStories, personal histories and experiences Knowledge, beliefs, attitudes and feelings Knowledge, beliefs, attitudes and feelings Needs, interests, and prioritiesNeeds, interests, and priorities Circumstances, constraints, and capacitiesCircumstances, constraints, and capacities
Their views, positions and opinionsTheir views, positions and opinions
Public HearingsPublic HearingsPublic HearingsPublic Hearings
Individuals in audience take turns speaking to officials, rarely getting a response. sp s
Conflicting views are voiced but no interaction is permitted. Conflicts occasionally burst into disruptive behavior quickly suppressed by
sergeants at arms or police.
Where online technology does Where online technology does notnot helphelp
Taking public hearings and public comment online
Where online technology does Where online technology does notnot helphelp
g p g pcan easily make a bad situation much worse
Way more comments than you can even make sense of Way more comments than you can even make sense of let alone respond to properly
R dil t rn h t f l nd irr l nt Readily turn hateful and irrelevant
Hasty and ill-informed (in contrast to often carefully prepared public testimony at hearings)
Wh t it t k t k IT kWh t it t k t k IT k Moderate list serves
What it takes to make IT workWhat it takes to make IT work
Consider avoiding anonymity
Use skilled facilitation keeping on track sharing “air time” Use skilled facilitation—keeping on track, sharing “air time”, reflecting back, summaries, pointint out themes, thread and progress—make participants feel “heard”
Keep it “personal”—experiences, needs, ideas, even feelings…not opinions, positions & arguments
Use software that supports such facilitation—not many do. (Most are set up to be automated or to function merely as a platform to be used however participants wish but without tools to aid facilitation as such.)
4. 4. IINVOLVENVOLVEEnable public to add new Enable public to add new information and take actioninformation and take actioninformation and take actioninformation and take action
Best Tools for this Purpose
IINVOLVENVOLVE
What help do you want from people?
Give genuinely useful input before you take action
Spread the word in their networks
Volunteer to help make it a reality in the community
Give useful feedback on how its working after you’ve acted Give useful feedback on how its working after you ve acted
Intuitive Intuitive Intuitive Intuitive Action Action I tI tImpactImpact
Direct AccountabilityDirect Accountability
Citizen Citizen ScienceScienceScienceScience
Text.Talk.Act.Text.Talk.Act.
ddParticipatory BudgetingParticipatory Budgeting
Budget Budget Budget Budget SimulatorSimulator
Budget Budget SimulatorSimulatorSimulatorSimulator
Budget AllocatorBudget Allocatorgg
Ci i iCitizens in Melville,
Australia choseAustralia chose 12 projects out of many citizen y
proposals to spend “their”$50,000 on.
PPARTART 11 G p W kG p W kPPARTART 11 Group WorkGroup Work (3(3--4 people each)4 people each)
10 m Disc ss hat yo ’ve seen today yo r o n10 m Discuss what you ve seen today, your own experiences with such processes, and what if anything might apply to your own work. Focus atanything might apply to your own work. Focus at this point only on Part I, Working with Many Publics(not Part II, Convening Citizen to Citizen Conversations.)
10 m With the group’s help consider specific plans related10 m With the group s help, consider specific plans related to Part I tools and purposes for further inquiry or possible actionp