Eastern Illinois University Lumpkin College of Business and Applied Sciences

School of BusinessBUS 3950 – Operations Management

Syllabus Fall 2013

Instructor: Mike Wilson, M.B.A. Office: 4016 Lumpkin Hall

Office Hours: TWR 8:30 - 9:15 am, 12:30 – 3:00 pm T and by appointment. Students are also encouraged to use electronic communication for assistance.

Telephone: Office: 581-7822 Cell: (217) 840-2259

E-Mail: mdwilson@eiu.edu Use EIU Online (D2L) for class communication

Web site: http://www.eiu.edu/~mwilson User name: wilson1

Password: 3950student

Course and Title: BUS 3950 – Operations Management

Catalog Description: Management of manufacturing and service organizations. Among the topics are: decision making; forecasting; product and service design; location planning; process selection and capacity planning; layout; inventory management; Just-in-time systems; MRP; scheduling; project management; and quality. Includes the application of computer software to these techniques.

Prerequisites: BUS 2810 and BUS 3010 and admission to the School of Business or to a minor offered by the School of Business or permission of the Associate Chair

Class meetings: 92600 Section 002: 9:30 – 10:45 TR (LMPH 1021)95172 Section 003: 11:00 – 12:15 TR (LMPH 1040)

Teaching Method: Hands-on computer – Lecture – Problem Solving – Discussion – Interactive exercises

Required Text: Operations Management, 11e, Stevenson, McGraw-Hill/ Irwin, 2012

Required Supplement: Connect for Operations Management, 11e, Stevenson, McGraw-Hill/Irwin, 2012Cost $34.99

Course Objectives: Upon successful completion of the course, the student should:Content Knowledge (K);1. Understand the assumptions, advantages, and disadvantages of operations systems,

management processes, and decision making techniques.2. Understand the functions of dependent and independent demand inventories.3. Understand some management tools for managing capacity such as location and layout.4. Understand the place of human factors in job design and work measurement.5. Understand various systems for managing operations such as Material Requirement

Planning (MRP), and Just-in-Time Production (JIT).6. Understand the importance of operations to all organizations that produce goods and

services.7. Understand quality theories and statistical process control.8. Integrate service operations in a modern economy.

Skills Development (S);1. Analyze cases and offer solutions to business problems in the operations area.2. Utilize spreadsheets and/or commonly available software packages to assist in solving

business problems.3. Utilize tools for managing capacity.4. Analyze situations and identify appropriate techniques for planning and scheduling.5. Utilize appropriate techniques for controlling dependent and independent demand

inventories.6. Utilize Material Requirements Planning (MRP), and Just-in-time Production (JIT) to manage

Operations.7. Utilize appropriate TQM and statistical process control tools.

Attitude/Values Development (A/V);1. Understand the ethical issues associated with quality management and inventory decisions.2. Understand the international issues associated with service operations, just-in-time systems

and quality management.

Course Requirements Reading assignments: Students are expected to read chapter material as assigned. Additional readings may be assigned in class throughout the semester.Class and Group Participation: All students are expected and encouraged to participate in class and group activities on a regular basis.Attendance: Students are expected to attend and participate in all class sessions. Homework/Chapter Reviews: Homework, Chapter Reviews will be given throughout the semester. Refer to daily activities schedule on web site for date.Cases: Three graded cases will be submitted for evaluation during the semester. Cases are to be written as if you were an operation management consultant. Cases are to be professionally prepared. Each case is worth 30 points.Current Events: Each student will present one article review on an Operation Management topic during the semester.Examinations: Three examinations will be given during the semester. Bonus Project: Students may elect, if they choose, to complete either an operations audit of an organization or produce a quality video (YouTube) that explains “What is Operations Management?” Due date for the Bonus Project is December 3. Project may be done individually or in pairs. Maximum bonus is 30 points if done alone; 15 bonus points if done in pairs.

Policy on make-up and late work: Late work/missed assignments/exams will be accepted only with excused absence as determined by instructor. Make up exams will be scheduled at a convenient time for both student and instructor. Late work (chapter reviews, cases, homework, exams) will penalized ten percent of possible points if prior professor approval is not granted. Any BONUS activities must be submitted by due date and time to receive credit. Missed assignments must be submitted within one day of due date to receive any credit.

Attendance: In accordance with University policy, students are expected at attend class unless prevented by illness, an official University activity, or an emergency. Students who miss class due to an excused absence will be allowed to make up missed work or submit assignments without penalty. An absence from class will be considered an "excused absence" under the following circumstances:

a. Absence due to illness. An absence due to illness is an excused ONLY IF the student notifies the professor of the absence in advance (i.e., prior to the missed class) and provides documentation of the illness upon return to class.

b. Absence due to an official University activity. Absence due to an official University activity is an excused absence only if the student notifies the professor of the absence in advanced (i.e., prior to the missed class) and provides written documentation of the University activity from an appropriate University representative prior to the absence.

c. Absence due to an emergency or participation in volunteer emergency work. Evaluation of whether an absence due to an emergency or participation in volunteer emergency work is an excused absence will be made by the professor on a case by case basis. At a minimum, the student should notify the professor of the absence as soon as possible and should provide documentation of the emergency or participation in volunteer emergency work.

Evaluation Examinations (3 at 100 points each) 300 pointsChapter Quizzes/Cases/Homework 180 pointsArticle Review in Operation Management 20 pointsOptional bonus project: 30 points

Final grades will be calculated in accordance with the following:

90 – 100 % = A80 – 89.9 % = B70 – 79.9 % = C60 – 69.9 % = D< 60 % = F

Students with Appropriate academic support is available for students with a documented disability. Disabilities: Please notify your professor and contact the Office of Disability Services (581-6583) for

further information.

Emergency Instructions about what to do in the event of an emergency are posted in all class roomsPreparedness on Eastern’s campus. Students and faculty are responsible for acquainting themselves as plan:

to the specific instructions so that they will be prepared in the event of an emergency.

Other Services: Career Services http://www.eiu.edu/~careers 581-2412Student Success Center http://www.eiu.edu/~success 581-6696Counseling Center http://www.eiu.edu/~counsctr 581-3413

Academic Integrity All students are expected to comply with University rules and regulations on academic integrity and honesty. These rules and regulations are summarized in the Student Conduct Code (http://www.eiu.edu/~judicial). Disciplinary sanctions may be imposed for violations of these rules and regulations.

“Fatal Error” Policy Business students must practice professional standards in writing. To this end, all written assignments must meet minimal presentation standards to be acceptable. These standards address spelling, punctuation, format and basic grammar. The term “Fatal Errors” refers to technical English errors of form. Specifically they include the following: 1. Each different word misspelled2. Each sentence fragment3. Each mistake in capitalization4. Each serious error in punctuation that obscures meaning

5. Each error in verb tense or subject/verb agreement 6. Lack of conformity with assignment format.

If any of the above are of concern in your writing, my strong recommendation for you is to see the Writing Center in 3110 Coleman Hall. Papers with more than three fatal errors on any one page, or more than ten fatal errors in an entire document will be returned to the student(s) with no grade assigned. The student(s) will receive one additional opportunity to turn in the assignment. The final grade maximum obtainable on the second attempt of the assignment will be 70% of the original score on the respective assignment. If the second attempt still contains more than three fatal errors on any one page, or more than ten fatal errors in an entire document, the final score for the assignment will be 0.

Inclement Weather The University remains open for academic classes and all other services during inclement weather except in extreme circumstances determined solely by the president of the university. Regional and local news media will publicize the closing.

In such cases, scheduled online activities will take place as scheduled, while in-class activities will take place the next available class meeting. Therefore, if an online chapter review is due on the day classes are canceled, it must still be completed on time; plus, the online chapter review for the next class (if there is one assigned) must be completed as scheduled. If an exam is scheduled for a day the university is closed, it will be administered the next available day. Clarifications will ordinarily be posted on the course D2L site on inclement weather days.

In cases in which the university is open, but students are unable to attend class due to weather, students should contact the professor BEFORE class to make arrangements for make-up work on a case by case basis.

Classroom Policies

Cell phones #1 The use of cell phones, pagers, PDAs, or similar communication devices during scheduled classes and examinations is prohibited. All such devices must be turned off or put in a silent (vibrate) mode and ordinarily should not be taken out during class. Given the fact that these same communication devices are an integral part of the University’s emergency notification system, an exception to this policy would occur when numerous devices activate simultaneously. When this occurs, students may consult their devices to determine if a university emergency exists. If that is not the case, the devices should be immediately returned

to silent mode and put away. Other exceptions to this policy may be granted at the discretion of the instructor.

#2 Cell phones may not be used in class either for calculators on exams or for use as a phone!

Use of Laptops during class/exams

Students are encouraged to use laptops during class to access Excel spreadsheets/PowerPoint lecture notes and/or take notes. Accessing the Internet for non-class use, instant messaging, sending and receiving emails, etc. is not acceptable. Students who abuse the laptop privilege will be asked to keep their laptops stowed during class. Laptops may not be used during examinations when appropriate.

Professionalism Students are expected to demonstrate professional conduct in class. Students who engage in unprofessional behavior (such as tardiness, sleeping, reading non-class materials, talking, text messaging) may be asked to leave the classroom.

Tentative Schedule Fall 2013REFER to WEBSITE/Desire2Learn for daily detail

Week Chapter Topic1 1

2Introduction to OperationsCompetitiveness, Strategy and Productivity (K, S, A/V)

2 3 Forecasting (K,S)3 4 Product and Service Design (K,S,A/V)4 5 Strategic Capacity Planning for Products and Services (K,S)5 6

8Process Selection and Facility Layout (K,S)Location Planning and Analysis (K,S)

69

Exam 1Management of Quality (K,S,A/V)

7 9 cont10 Quality Control (K,S)

8 10 cont11 Aggregate Planning and Master Scheduling (K,S)

9 11 cont12 MRP and ERP(K, S, A/V)

10 12 contExam 2

11 13 Inventory Management (K,S)12 13 cont13 14 JIT and Lean Operations (K,S,A/V)14 15 Supply Chain Management (K,S,A/V)15 17 Project Management (K,S)FinalsWeek

Exam 3 –Regular exam (1.25 hour limit)

Section 002 (9:30 am) – Wed, Dec 11 – 8:00 to 9:15 amSection 003 (11:00 am) – Mon, Dec 9 – 10:15 to 11:30 pm

THIS SCHEDULE IS TENTATIVE AND MAY BE CHANGED BY THE PROFESSOR. ALL CHANGES WILL BE ANNOUNCED IN CLASS and WILL APPEAR ON THE CLASS WEB SITE and D2L. Students are responsible for complying with changes announced in class and published on the web site.