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Voice Picking in SAP DWM/TRM

Oscar Rosales

Colgate-Palmolive Company

[

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 Sales by DivisionPet

13%

Europe/SouthPacific

21%

Latin America

28%

North

America18%

GreaterAsia/Africa

20%

$16.7 + Billion in

Sales

39,200Colgate People

Products Sold in

200 Countries &Territories

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ORAL CARE PERSONAL CARE

HOME CARE PET NUTRITION

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Real Experience. Real Advantage.

[

4

Learning Points

Evaluate if Voice Enable Transactions is the right fit foryour organization needs

Do not underestimate the learning curve when creating

the project plan

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Real Experience. Real Advantage.

[ Agenda

Overview

Why Voice?

Solution Implemented

Key Learnings

5

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Real Experience. Real Advantage.

[ Agenda

Overview

Why Voice?

Solution Implemented

Key Learnings

6

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[ Overview

 As part of the continuous improvement the business teamreview the operations in two large subsidiaries in Latin

 America looking to:

1. Improve Throughput

2. Improve Productivity

3. Improve Accuracy

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[ Infrastructure

R/3

SAP ECC6.0

DWM/TRM

SAP ECC6.0

• Batch Management

• Handling Unit Management

• Warehouse Management

• Task Resource Management

IDOC

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[ Overview

 After analyzing the basic warehouse task, was determinethat by improving the “Pick” process we will be able deliver

an overall improvement to the process

Receive

Move

Count

PickShip

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[

With this information, we looked at the market for viable

solutions that will allow us to deliver the business

requirements.

The recommendation….

Voice Enable the Picking Transactions in the Warehouse

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[ Agenda

Overview

Why Voice?

Solution Implemented

Key Learnings

11

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[ Why Voice?

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[ Benefits of Voice

Improves productivity and accuracy The operator concentrates on the task at hand not in the

tools (ie RF scanner);

Reduces the physical movements

Improves safety

Keeps his eyes on the task performed

Reduces training time

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[ Agenda

Overview

Why Voice?

Solution Implemented

Key Learning

14

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[ Voice Enable Transactions

Vocollect has been used by our Hill’s Pets Nutrition Division

as the provider for Voice Solutions.

Vocollect has two solutions available:

1. Vocollect VoiceLink (IDOC based)

2. Vocollect VoiceDirect ERP (XML based)

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[ Benefits

Multi-language support

Spanish Portuguese

English

 Allows both RF & Voicehardware to work without

IT support to switch back

and forth

Standard process across

the division

Challenges

Central Server vs Local

Server in each country  Additional licenses

Bandwith

Performance

IT knowledge to develop

the solution

Define the workflows

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[ Infrastructure

Central VoiceConsole Server

R/3

SAP ECC6.0DWM/TRM

SAP ECC6.0

XML

XML

XML XML

XML

Translation

to/from

Voice

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[ Developing the solution

The project was supported by a remote team

Two IT resources, based in the US, with deep knowledge inWM/TRM and no experience to voice enable transactions;

One business resource, per location, on the ground, with good

WM/TRM and warehouse experience;

The first site was implemented in 4 months, this time include the time tocreate the additional infrastructure required (Voice Console Server),

initial development (SAP & Voice), testing and training the end users as

well to implement improvements based on the business feedback.

The second implementation was rolled-out two months after andincluded additional functionality that was required by the business.

18

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[ Development Process

Transaction in SAP GUI

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[ Development Process

HTML Template Generation in SAP

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[ Development Process

HTML Template in Browser

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[ Development Process

XML Voice Attributes File

Destination HU?

“1068” 

1068

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[ Development Process

Finished Transaction

Destination HU? “1068” 

Go to bin “A301”

When ready, say

“Ready” 

Ready

1 case of

FBR10240.

Source HU?

“4113” 

Go to bin “B214”

When ready, say

“Ready” 

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[ Agenda

Overview

Why Voice?

Solution Implemented

Key Learnings

24

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Real Experience. Real Advantage.

[ Key Learnings

Evaluate which processes will benefit the most by Voice

Enable them

 Allocate enough time for your implementation team to

learn the solution

This project requires resources with expertise in different

areas (e.g. DBA)

25

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[

[

] Thank you for participating. 

SESSION CODE:

1452

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